Wes Greenway's Alexandria Volkswagen

107 W Glebe Rd
Alexandria, VA 22305

Map & Directions

http://www.alexandriavw.com

Sales: (703) 215-2371

Service: (866) 210-2337

Today 9:00 AM - 9:00 PM (Closed Now)

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Sales Reviews (57)

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Aug 15, 2019

Joan

Great experience

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Jun 27, 2019

Chris

Farouk has been very helpful and knowledgeable.

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Jun 22, 2019

GuruL1B8N

Salesperson was helpful and answered all questions. Dealership is firm on prices which are a tad high so I passed.

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May 17, 2019

JeremyS96

Dealer was very friendly and responded quickly. Advertised price for the new car was impressively low, but suddenly was raised by nearly $6,000 a day or two after I contacted them..

0 people found this review helpful.

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May 17, 2019

John

Promptly called and followed up with email and added call.

0 people found this review helpful.

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May 10, 2019

Caracci23

This dealer is a scam! They price their cars extremely low, then add in 4000-5000 in hidden fees such as destination fee and processing fee. When I tried calling about scheduling a test drive everything went fine until I asked the agent about the dealership fees so I knew how much I needed to bring with me and they immediately hung up. I called back again and no one picked up. Then I called and asked for the manager and he refused to pick up or call back. The same thing happened with emailing. They just try to lure you in and then scam you. Extremely shady people there.

16 people found this review helpful.

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May 2, 2019

Quintin

We purchased the car shown. Our salesman was courteous, professional, and personable. He was a pleasure to work with. The price of the vehicle was great. The only thing we were not excited about were the certification fee and documentation fee. But overall, the people were friendly and we would recommend this dealership.

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Apr 25, 2019

6136magic

Dealer sold car to someone else when I was on my way to purchase it.

6 people found this review helpful.

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Apr 20, 2019

Thomas

Seems like a bait and switch operation. Checked on several “great deals” none of the cars were available or not on site

9 people found this review helpful.

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Apr 11, 2019

Cindy

Roger was an excellant sales rep. Very professional had this car ready fir us to see when we arrived and we purchased this vehicle. Would very much refer people to Roger!

2 people found this review helpful.

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Apr 2, 2019

Tammy

Salesman was horrible! Would not buy from them! Manager never contacted me. The phone with the salesman was like he didn’t even wanted to entertain any offers. I quoted him a price and he basically said it was a joke.

12 people found this review helpful.

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Mar 3, 2019

Hope

Great response time

0 people found this review helpful.

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Feb 22, 2019

Rman

Email response was pretty standard, but then I happened to call this place and talked to Sami and that helped in deciding to avoid this place. Buyers Beware. When the person on phone says he has no time to answer pretty basic questions about the a)vehicle b) general vw practices , you know something is fish, being that you are in the business of answering questions. If you don't like making Internet Sales, stop posting Internet classifieds..It's really that simple. Sounded like a bait and switch shop, where the salesperson said that he cannot offer me any solid information on phone and I have to make a trip to his dealership to get the "best" deal..No, Thanks! The best part was that the phone call made it pretty easy to decide that this was not the place I wanted to take my business to. At least wait for the customer to get to your dealership before you start intimidating them..lol.

24 people found this review helpful.

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Feb 18, 2019

Tigerpsf

I bought my previous new car here back in 2009 so I figured I would look again at some pre- owned cars there...more recent TDI's as they have a few on their lot. The car I inquired about was gone, but they had plenty of others so why not ask? You will get automated emails back...try not just to reply to them and actually call them. That makes a world of difference if you want good communication. Although I looked, and still am, I test drove one...but still waiting for the right one for me. I wasn't too impressed with the salesman. Although he was is SUPER low key and not pushy at all, I felt he wasn't on top of things. Just my hunch, but if I see the right car for the right place, I would not hesitate to buy one from him. You have to be careful though as their CPO cars...add $795 to the online price...that's not cool at all...

6 people found this review helpful.

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Feb 14, 2019

Mike

Called Right away, very nice communication. I will definitely keep in mind.

1 people found this review helpful.

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Feb 8, 2019

elfehrij

Automatic emails, I asked for the price and still waiting

5 people found this review helpful.

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Feb 6, 2019

Douglas_P

I bought the car I had inquired about. A positive experience!

1 people found this review helpful.

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Jan 27, 2019

ACJ7464

1) My sales people Jamall and Rob were 5+ Stars. They are honest, no-nonsense people that prevented me from driving 2.5hrs to see a specific car that wasn't even prep'd yet. FYI: I did purchase another TDI because of my trust and enjoyment from working with Jamall and Rob. 2) The dealership does have a large inventory of "fixed" TDIs and their website's listed price points are very fair. They do likely have a used TDI for anyone in the market. 3) The cars I did go see were not exactly as "shown" online. Specific example is; one tan Jetta appeared to be in excellent body shape online, but the dealership had failed to show the left rear bumper and reflector damage (estimated repair ~$800). They did offer me $100 off the purchase price of that vehicle but the lack of up front web info on a vehicle caused me concern. 4) This dealership has a huge inventory, but lack of physical parking is an issue. There is not a location for a large SUV or trailer to take your new car home on.

3 people found this review helpful.

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Jan 11, 2019

Fla757

Very good experience, nice place and nice people, specially the salesman , " Dean Reyes ", (good comunicación and customer service ) I recommend this dealership

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Jan 10, 2019

Petezonie

We had limited time to look at cars. So We never made it! We did communicate on prices and incentives. Nice sales people

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Dec 26, 2018

markanthony1120

Dealer contacted me right away. Thank you.

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Dec 25, 2018

GuruBXCWL

These guys are a complete scam. STAY AWAY!! Here are a few examples of the outrageous fees these guys charge: Once you add these in, they will be the most expensive amongst all. $750 - Processing fee $895 - Destination fee - believe it or not, they tried to tell me that the price quoted online did not include a destination fee $1,500 - Upcharge for not being in the military, being a student, or not being part of the VW Partner program Numerous others that I don't want to bore you with..

24 people found this review helpful.

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Dec 20, 2018

Ethan

Dealer contacted me immediately regarding my Car Guru inquiry. Purchased car elsewhere and did not visit the dealer.

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Dec 11, 2018

Daniel

Typical bait and switch. Had me drive all the way there to then tell me car is sold. Stay away from this dealership

11 people found this review helpful.

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Dec 2, 2018

Devon

Dishonest marketing. Not a surprise here, just a way to get people in the door that don’t qualify. Really bad business practice, especially in sales. The worst thing you can do is to quote your customer with a price you can’t give them. Usually you are supposed to error on the side of over budgeting. This is Car Gurus, which is a site tailored towards all demographics. It’s not Car Ex Military, College Student, Single Mother’s Guru. The real price is right below the MSRP of $25,000 is anyone was wondering.

20 people found this review helpful.

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Nov 4, 2018

Chris

There were several auto generated messages which didn't say anything about the actual vehicle I inquired about. I finally had to ask and provide the stock number, which I would have thought was automatic when I wrote the note to see if it was available. Of course, after all that it was sold. I was told to use their website for accuracy. Gave them a 3 since they really didn't do too much, nor do I know anything else about them.

4 people found this review helpful.

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Nov 3, 2018

GuruXHMN1

Vehicle was as advertised. The salesman was extremely helpful. Highly recommended if you want professional services.

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Oct 17, 2018

Michael

Dean was great

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Oct 12, 2018

Jahangir

The internet price that they write in their website is basically a trap to lure you in. When you call them about the price, they say that internet discounted price is if you qualify for it. For example, if you are military or work for a company that is in relation with vw.

14 people found this review helpful.

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Oct 11, 2018

Leon

They reply prompt maybe couple of days later but they give you information that will help you in your decision.

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Jul 29, 2018

GuruW38GN

The customer service representative was very helpful, but I decided put my porch off till later date, I will definitely solicitor dealer again

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Jul 29, 2018

Mmuiter

Gerat response to my questions! Good dealer!

1 people found this review helpful.

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Jul 20, 2018

Dave

Useless dealer to contact. Only sent generic form e-mails and didn't reply to my e-mail questions.

8 people found this review helpful.

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Jul 17, 2018

Christopher

Power went out while we were there and couldn't do much of anything. They didn't seem willing to negotiate.

3 people found this review helpful.

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Jun 20, 2018

Richard

Sales people were not very knowledgeable, not would they verify if certain vehicles were on thier lot.

4 people found this review helpful.

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Jun 6, 2018

robert

Quote was a little below average with a couple of high cost fees but they responded quickly.

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May 31, 2018

GuruWMBYX

Sami was a pleasure to do business with. He was thorough, admitted when he wasn't sure about the answer to a question I had, and always followed through. The dealership, albeit the negotiated pre-sale touch ups did not match the paint color of the vehicle (white matte vs. crystal white pearl), provided me with both sets of rims/tires that the original owner had - and was transparent about them the moment they discovered they existed and offered them to me at no change in price of the vehicle. Further, the winter tires/rims that had been used during the test drive were switched with the original rims/tires then washed and stowed away in the trunk on mats prior to delivery.

0 people found this review helpful.

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May 20, 2018

Blkcoffee0165

The salesman - Sam Salimi knew that my search was only for a Toyota 4Runner Limited in Blizzard Pearl with Redwood leather. In essence he ‘held’ the car for a few days until I could make it to the dealership. And to my surprise I was given a better finance rate than the rate offered to me by my credit union of 25 years! One week after speaking with Sami - I drove my sexy ‘new’ 4Runner home.

1 people found this review helpful.

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May 18, 2018

GuruWVZWC

Receive initial contact, but then could never get them to answer phone call or leave a message. Was told I would be notified when car was on Lot and they would send pics. But that never happened and the car was removed and sold without ever getting contact back. Will never use this dealership!!

4 people found this review helpful.

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May 15, 2018

David

Pulled every used car trick - changed up pricing vs online, didn't want to offer promotional APR initially, antagonistic deal discussion

10 people found this review helpful.

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May 9, 2018

Sharon

Quickly responded to inquiry about car, but very slow to respond after vehicle purchase!

6 people found this review helpful.

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May 9, 2018

Mark

got through the financing process quickly and they gave me a good deal on the trade in

1 people found this review helpful.

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Apr 18, 2018

Carolyn

Price increased after I made contact with the dealer. Did not feel that the organization was at all willing to work with me.

12 people found this review helpful.

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Apr 17, 2018

Rachel

This dealership was not helpful. They were unable to answer my questions and did not get back to me with answers.

11 people found this review helpful.

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Apr 11, 2018

I was contacted promptly but was told that they need me to travel to dealership to make a purchase (310 miles). They also said that there was a $520 CPO fee and a $699 Dealer fee. It felt like a low ball price with unexplained markups.

10 people found this review helpful.

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Apr 2, 2018

Andrew

They had a car listed for $16,500 but couldn’t show me an out the door offer under $20,000. Couldn’t take a deposit over phone/email and could only sell the car in person, despite posting nationwide ads online. Shady tactics of adding whatever fees they felt necessary to reach their price (had multiple offers sent over with fees that would vary hundreds of dollars from one to the next). Once told me the car had sold while I spent over a week trying to contact them to see if they had done my credit check. No transparency Bad communication Fake low prices to get you interested Couldn’t explain the fees and why they kept changing, wouldn’t let me talk to a manager or someone who knew what the fees were for

23 people found this review helpful.

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Feb 26, 2018

Guru54KPJ

We had a wonderful experience with our recent purchase of a car at this dealer! Katherine, our sales rep, was so helpful during the process. We showed up without an appointment, but she quickly showed us the exact vehicle and gave us as much time as we needed to answer our questions. We were not pressured to buy. Everyone from the sales manager to the financing department was courteous and professional. We highly recommend this great dealership! Katherine is a fantastic sales rep! We are so happy with our new (used) Volkswagen!

2 people found this review helpful.

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Feb 22, 2018

Anthony

They contacted over the telephone and email. I provided trade-in information and offered a reasonable price for both my trade-in and the vehicle through email as requested. I never heard back from them even after emailing them a few times.

12 people found this review helpful.

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Feb 11, 2018

Gabriel

I don’t know if I was rude or what happened, I saw a bunch of gti’s listed for under 18k pretty cheap imo, I told him literally “I’m looking for a cheap gti, what do you have?” He wanted me to stop by and talk on the phone etc, I just wanted him to send me specs and prices of whatever he had and negotiate via email, he didn’t want to. I was 100% willing to go get it that same day wife approved it and everything. Their loss.

19 people found this review helpful.

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Feb 3, 2018

Scott

Terrible, the salesman pulled the bait and switch tactic with me, He told me the car was available, went out in the lot and touched it and held the key for me until 12pm when I was set to arrive. Around 11:45 (45 minuets into my drive) the salesman called and said that it was no longer available, but we have this other one if you are interested. I said absolutely not and ended the call.

17 people found this review helpful.

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Jan 22, 2018

Sequoyah

The salesman was very helpful even though we didn't make a deal on the vehicle

1 people found this review helpful.

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Jan 20, 2018

Rumba2018

I dropped by before they had a chance to reply... I was in route when I contacted them. Very busy dealership but they made time for me . Good service , friendly atmosphere

1 people found this review helpful.

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Jan 10, 2018

Perry

Very helpful with my questions.

0 people found this review helpful.

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Dec 29, 2017

John

They provided all the information I requested promptly.

0 people found this review helpful.

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Dec 23, 2017

loretta

This dealer was very responsive, but I did not follow up yet to get out-the-door price.

0 people found this review helpful.

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Sep 24, 2017

wizarder

Unprofessional. I contacted them more than 6 times over a week period, and was promised to receive the offer but never did. I always was told by Emily that they are so busy. Time wasters.

19 people found this review helpful.

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Sep 18, 2017

rowdy3387

they were on task. i bought another car here in my town.

2 people found this review helpful.

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Read 31 old reviews

Jul 30, 2017

Andrew

They called me and asked if I wanted to make a deposit. I called back only an hour later to say I'd like to put a hold on it. They told me that it had been sold (though they seemed a bit confused about if they were talking about the same car). And now, it has remained available on this site for a week. I find their conduct a bit unprofessional.

19 people found this review helpful.

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Jul 24, 2017

Timothy

great

1 people found this review helpful.

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Jun 6, 2017

agomez1966

The sale person was helpful, however the deshilar sold me a car with a mayor leaking, they are in the process of fixing the problem.but the reality is that they should fix this issue before putting the car on sale.

11 people found this review helpful.

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Jun 5, 2017

Pshunney

Very accommodating, very friendly, had car ready to drive and no pressure. Showed us other cars that we'd like, introduced to sales manager. Look forward to doing business with these guys.

1 people found this review helpful.

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Mar 26, 2017

Bernadette

Great dealer and loved my sales person. She was very personable, great knowledge of cars I was interested in.

4 people found this review helpful.

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Feb 19, 2017

jerryh15

We made a purchase and the dealership was very accommodating, professional & efficient & then some. We are very pleased to have done business with them and would recommend them to everyone looking for a change in vehicle and great people to work with in making a lease or purchase.

3 people found this review helpful.

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Feb 16, 2017

Deja

The sales associate I spoke with is very helpful and knowledgeable about this brand as well as the needs of a first time car buyer.

1 people found this review helpful.

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Feb 14, 2017

Jea95

Overall I had a very pleasant experience with Alexandria VW. The salesman Sami was very helpful and it was a pleasure to deal with him through this buying experience. I was nervous to buy a new car, and prayerfully considered all of my options. The experience that I had here was definitely an answer to prayer! Thanks again to Sami and the team!

3 people found this review helpful.

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Dec 26, 2016

Joe

Talked with salesperson and identified a car and a price. I told the salesperson I'd give him a credit card number over the phone for a deposit to hold the car for several days (but did not take the card number). I made arrangements (time off work, etc.). Salesperson calls the night before, tells me he sold the car and needs $400 dollars more to have a driver deliver another one to the lot. Definitely being jerked around.

17 people found this review helpful.

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Nov 1, 2016

george

Katherine Carmon Very Helpful. My only complaint is that my car, a Driver's Edition, did not have the 'correct' rims. Laguna rims replaced by World VW...not Greenway's fault. I look forward to turning in my TDI and driving the GTI.

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Oct 23, 2016

Wolf06

Responded to my inquiry!

1 people found this review helpful.

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Sep 19, 2016

paul

Made offer and wasn't accepted and no counter offer. I guess they don't want to sell, car still on lot.

10 people found this review helpful.

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Sep 11, 2016

Robert

Refused to give me a price by phone or internet.

11 people found this review helpful.

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Jun 18, 2016

Rochelle

Showed me pre-owned vehicles, then showed me new Jettas. Some talking. Some negotiations. Then bought a new car. All very straightforward. Pleasant. (And I've always hated going car shopping. First time in my 71 years: Automatic transmission and a non-Japanese car. Good people at this dealership.

2 people found this review helpful.

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May 21, 2016

Daytona98

Clarence is the most rude & unbelievable salesperson I have ever deal with by far ! when I would request on Ram option's & warranty he would say read the add that's what it has !!! ask about remaining factory warranty he said you can't read the disruption in ad ! I told him he didn't need to be so rude & he said no problem Ram is sold ! called back two day's later it never was SOLD ! Terrible sales person !!!

12 people found this review helpful.

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May 20, 2016

Roberta

It was great. They will work with you to make sure that you get the best price you can. Check them out, you'll be glad you did :-)

0 people found this review helpful.

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May 11, 2016

Jon

Very selfish and unwilling to work with buyers

9 people found this review helpful.

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Apr 1, 2016

kathy

Great help went over and above when getting information and help..Tyrone is a asset to their sales group

1 people found this review helpful.

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Mar 22, 2016

Khrystine

Excellent. They advertised an Infiniti and I left a message on the Sunday but it sold already. However a very nice and polite individual called and left me a message and I thought that was superb that he took the time and effort to do so.

3 people found this review helpful.

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Feb 22, 2016

Irene

perfect.

0 people found this review helpful.

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Sep 10, 2015

Victoria

The salesman, Willie, was extremely rude when I inquired about the 2014 Honda Civic LX. I had an unprofessional experience at Wes Greeway's Alexandria VW.

2 people found this review helpful.

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Sep 9, 2015

Jet

Took a chat session and seven emails just to find out how much their dealer fee was. ($599) Very simple question, but poor customer sales service and just generic emails and mailing lists. Doesn't seem they care...

4 people found this review helpful.

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May 3, 2015

richard

Good people super low prices

0 people found this review helpful.

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Oct 14, 2014

duped

They advertised a car that was not there. Bait and switch.

1 people found this review helpful.

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Sep 29, 2014

Darnell

Clean ready 2 go

0 people found this review helpful.

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Nov 30, 2013

Patrick

Very helpful, Patrick

0 people found this review helpful.

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May 13, 2013

Norris

Larry was very helpful but didn't like the dealership (Management) plus this vehicle is totally overpriced

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Oct 23, 2012

Tearra

I requested photos, instead I received an email saying they posted the wrong price and to hurry up and call them. They never sent the photos I requested so idk, if I would like to see the car or not.

0 people found this review helpful.

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Oct 21, 2012

Cynthia

Good experience. No pressure. Negotiable price.

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Aug 20, 2012

Scott

helpful, informative

0 people found this review helpful.

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Apr 14, 2011

Anthony

No follow up phone call

1 people found this review helpful.

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Wes Greenway's Alexandria Volkswagen