Wes Greenway's Alexandria Volkswagen

107 W Glebe Rd
Alexandria, VA 22305

http://www.alexandriavw.com

Sales: (703) 215-2371

Service: (866) 210-2337

Today 9:00 AM - 9:00 PM

(Closed Now)

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Sales Reviews (31)

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Apr 17, 2018

Rachel

This dealership was not helpful. They were unable to answer my questions and did not get back to me with answers.

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Apr 11, 2018

I was contacted promptly but was told that they need me to travel to dealership to make a purchase (310 miles). They also said that there was a $520 CPO fee and a $699 Dealer fee. It felt like a low ball price with unexplained markups.

1 of 1 people found this review helpful.

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Apr 2, 2018

Andrew

They had a car listed for $16,500 but couldn’t show me an out the door offer under $20,000. Couldn’t take a deposit over phone/email and could only sell the car in person, despite posting nationwide ads online. Shady tactics of adding whatever fees they felt necessary to reach their price (had multiple offers sent over with fees that would vary hundreds of dollars from one to the next). Once told me the car had sold while I spent over a week trying to contact them to see if they had done my credit check. No transparency Bad communication Fake low prices to get you interested Couldn’t explain the fees and why they kept changing, wouldn’t let me talk to a manager or someone who knew what the fees were for

3 of 3 people found this review helpful.

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Feb 26, 2018

Guru54KPJ

We had a wonderful experience with our recent purchase of a car at this dealer! Katherine, our sales rep, was so helpful during the process. We showed up without an appointment, but she quickly showed us the exact vehicle and gave us as much time as we needed to answer our questions. We were not pressured to buy. Everyone from the sales manager to the financing department was courteous and professional. We highly recommend this great dealership! Katherine is a fantastic sales rep! We are so happy with our new (used) Volkswagen!

0 of 1 people found this review helpful.

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Feb 22, 2018

Anthony

They contacted over the telephone and email. I provided trade-in information and offered a reasonable price for both my trade-in and the vehicle through email as requested. I never heard back from them even after emailing them a few times.

5 of 5 people found this review helpful.

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Feb 11, 2018

Gabriel

I don’t know if I was rude or what happened, I saw a bunch of gti’s listed for under 18k pretty cheap imo, I told him literally “I’m looking for a cheap gti, what do you have?” He wanted me to stop by and talk on the phone etc, I just wanted him to send me specs and prices of whatever he had and negotiate via email, he didn’t want to. I was 100% willing to go get it that same day wife approved it and everything. Their loss.

6 of 6 people found this review helpful.

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Feb 3, 2018

Scott

Terrible, the salesman pulled the bait and switch tactic with me, He told me the car was available, went out in the lot and touched it and held the key for me until 12pm when I was set to arrive. Around 11:45 (45 minuets into my drive) the salesman called and said that it was no longer available, but we have this other one if you are interested. I said absolutely not and ended the call.

4 of 4 people found this review helpful.

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Jan 22, 2018

Sequoyah

The salesman was very helpful even though we didn't make a deal on the vehicle

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Jan 20, 2018

Rumba2018

I dropped by before they had a chance to reply... I was in route when I contacted them. Very busy dealership but they made time for me . Good service , friendly atmosphere

1 of 1 people found this review helpful.

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Jan 10, 2018

Perry

Very helpful with my questions.

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Dec 29, 2017

John

They provided all the information I requested promptly.

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Dec 23, 2017

loretta

This dealer was very responsive, but I did not follow up yet to get out-the-door price.

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Sep 24, 2017

wizarder

Unprofessional. I contacted them more than 6 times over a week period, and was promised to receive the offer but never did. I always was told by Emily that they are so busy. Time wasters.

10 of 10 people found this review helpful.

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Sep 18, 2017

rowdy3387

they were on task. i bought another car here in my town.

1 of 1 people found this review helpful.

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Jul 30, 2017

Andrew

They called me and asked if I wanted to make a deposit. I called back only an hour later to say I'd like to put a hold on it. They told me that it had been sold (though they seemed a bit confused about if they were talking about the same car). And now, it has remained available on this site for a week. I find their conduct a bit unprofessional.

10 of 11 people found this review helpful.

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Jul 24, 2017

Timothy

great

0 of 1 people found this review helpful.

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Jun 6, 2017

agomez1966

The sale person was helpful, however the deshilar sold me a car with a mayor leaking, they are in the process of fixing the problem.but the reality is that they should fix this issue before putting the car on sale.

9 of 9 people found this review helpful.

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Jun 5, 2017

Pshunney

Very accommodating, very friendly, had car ready to drive and no pressure. Showed us other cars that we'd like, introduced to sales manager. Look forward to doing business with these guys.

1 of 1 people found this review helpful.

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Mar 26, 2017

Bernadette

Great dealer and loved my sales person. She was very personable, great knowledge of cars I was interested in.

4 of 5 people found this review helpful.

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Feb 19, 2017

jerryh15

We made a purchase and the dealership was very accommodating, professional & efficient & then some. We are very pleased to have done business with them and would recommend them to everyone looking for a change in vehicle and great people to work with in making a lease or purchase.

3 of 5 people found this review helpful.

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Feb 16, 2017

Deja

The sales associate I spoke with is very helpful and knowledgeable about this brand as well as the needs of a first time car buyer.

1 of 2 people found this review helpful.

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Feb 14, 2017

Jea95

Overall I had a very pleasant experience with Alexandria VW. The salesman Sami was very helpful and it was a pleasure to deal with him through this buying experience. I was nervous to buy a new car, and prayerfully considered all of my options. The experience that I had here was definitely an answer to prayer! Thanks again to Sami and the team!

2 of 3 people found this review helpful.

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Dec 26, 2016

Joe

Talked with salesperson and identified a car and a price. I told the salesperson I'd give him a credit card number over the phone for a deposit to hold the car for several days (but did not take the card number). I made arrangements (time off work, etc.). Salesperson calls the night before, tells me he sold the car and needs $400 dollars more to have a driver deliver another one to the lot. Definitely being jerked around.

10 of 10 people found this review helpful.

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Nov 1, 2016

george

Katherine Carmon Very Helpful. My only complaint is that my car, a Driver's Edition, did not have the 'correct' rims. Laguna rims replaced by World VW...not Greenway's fault. I look forward to turning in my TDI and driving the GTI.

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Oct 23, 2016

Wolf06

Responded to my inquiry!

1 of 1 people found this review helpful.

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Sep 19, 2016

paul

Made offer and wasn't accepted and no counter offer. I guess they don't want to sell, car still on lot.

9 of 10 people found this review helpful.

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Sep 11, 2016

Robert

Refused to give me a price by phone or internet.

9 of 9 people found this review helpful.

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Jun 18, 2016

Rochelle

Showed me pre-owned vehicles, then showed me new Jettas. Some talking. Some negotiations. Then bought a new car. All very straightforward. Pleasant. (And I've always hated going car shopping. First time in my 71 years: Automatic transmission and a non-Japanese car. Good people at this dealership.

1 of 1 people found this review helpful.

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May 21, 2016

Daytona98

Clarence is the most rude & unbelievable salesperson I have ever deal with by far ! when I would request on Ram option's & warranty he would say read the add that's what it has !!! ask about remaining factory warranty he said you can't read the disruption in ad ! I told him he didn't need to be so rude & he said no problem Ram is sold ! called back two day's later it never was SOLD ! Terrible sales person !!!

8 of 9 people found this review helpful.

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May 20, 2016

Roberta

It was great. They will work with you to make sure that you get the best price you can. Check them out, you'll be glad you did :-)

0 of 2 people found this review helpful.

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May 11, 2016

Jon

Very selfish and unwilling to work with buyers

8 of 10 people found this review helpful.

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Read 14 old reviews

Apr 1, 2016

kathy

Great help went over and above when getting information and help..Tyrone is a asset to their sales group

1 of 1 people found this review helpful.

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Mar 22, 2016

Khrystine

Excellent. They advertised an Infiniti and I left a message on the Sunday but it sold already. However a very nice and polite individual called and left me a message and I thought that was superb that he took the time and effort to do so.

3 of 3 people found this review helpful.

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Feb 22, 2016

Irene

perfect.

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Sep 10, 2015

Victoria

The salesman, Willie, was extremely rude when I inquired about the 2014 Honda Civic LX. I had an unprofessional experience at Wes Greeway's Alexandria VW.

2 of 2 people found this review helpful.

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Sep 9, 2015

Jet

Took a chat session and seven emails just to find out how much their dealer fee was. ($599) Very simple question, but poor customer sales service and just generic emails and mailing lists. Doesn't seem they care...

3 of 3 people found this review helpful.

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May 3, 2015

richard

Good people super low prices

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Oct 14, 2014

duped

They advertised a car that was not there. Bait and switch.

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Sep 29, 2014

Darnell

Clean ready 2 go

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Nov 30, 2013

Patrick

Very helpful, Patrick

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May 13, 2013

Norris

Larry was very helpful but didn't like the dealership (Management) plus this vehicle is totally overpriced

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Oct 23, 2012

Tearra

I requested photos, instead I received an email saying they posted the wrong price and to hurry up and call them. They never sent the photos I requested so idk, if I would like to see the car or not.

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Oct 21, 2012

Cynthia

Good experience. No pressure. Negotiable price.

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Aug 20, 2012

Scott

helpful, informative

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Apr 14, 2011

Anthony

No follow up phone call

Is this review helpful? Yes | No

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Wes Greenway's Alexandria Volkswagen