Toyota dealerships near me (Libertyville, IL)

Excellent

No pressure from sales staff. Friendly and helpful.

If you send them a message they will definitely respond. You will get 10 different responses from 5 different people, none of which are in communication with each other. Couldn’t get some simple pictures sent to me. Sold the car as I was about to go look at it so never made it in person. Overall feeling I got wasn’t great.

Auto was sold while I was on my way to see it Communication was excellent

I received a phone call from this dealership about RAV4 Limited 2023. She stated they got one just arrived (gas model) and a hybrid (bout 2 weeks out) that I can placed a deposit. We agreed on the price, I asked if they are doing MSRP for both vehicles and she said yes. She sent over 2 invoices and we made an appointment that same day. I arrived at the dealership and specifically asked for her. They said she don’t work here, she only does internet sales. I had to sit down with another sales person and had to explain why I am here and what I’m here to see. Already wasted my time because everything was said over the phone and I was not aware I’ll be speaking to somebody else. After all that explanation, now they said the vehicle I am here to see (the gas model) is not ready. They said 1-2 hours. What am I suppose to do for 1-2 hours. They offered to show me a used RAV4 lol. The sales manager finally said, if I want the hybrid I have to pay $4995 on top of msrp. Pauly Toyota suck.

I did not end up buying from them. I had my search narrowed down to two vehicles in different states. Both similar in price, mileage, condition, year and both "good deals.... I only went with the other dealership by coincidence as the called first. However, I was in contact a couple times with Schaumburg and it was a pleasure to deal with them. They seem to be a large dealership with a surpringly nice showing of International sales staff. I would recommend them from my limited experience with them.

great