Ford dealerships near me (Sterling, VA)

This dealership is why the negative stereotype of a “Car Salesman” exists. As a first time buyer, this process should be exciting and fair for all. This was no where near the case. I went in for a 2024 Ford Ranger XLT. All was well at the front desk agreeing on a fair monthly payment price for both parties. Talks of interest in the monthly payment were not yet discussed. After going back to the finance room to discuss monthly payments (this time with interest included) we were no where near on the same page. I was told repetitively that my asking monthly price was “impossible”, “not feasible” , “practically impossible”, “isn’t happening” and so on for well over an hour. The scoffs, attitude, judgement, and huffing and puffing by the financial managers like I was making outrageous claims and statements for my asking price is the purest form of unprofessionalism and everything a salesman should NOT be. Next day I went to a competitor, got the same exact truck for less money.

They were awesome. Everybody was really nice made the experience easy.

Initial email exchanges with the used sales manager seemed a bit rude and he was completely unwilling to consider any price negotiations. Still went to check out the car which was very nice. Even with pre-arranged financing, it still took 3 hours to buy the car! They tried several times to get me to do a credit application even though I did not want their financing and the final price was a little over $100 over the quote I'd received by email - they had padded out the title & registration costs claiming I'll get it back if it doesn't actually cost that much. Why would you have to estimate tag & title fees? Those are fixed by the state. They also tried to sell me on a bunch of "protection packages" which would have increased the price of the car by at least 50%. Probably standard procedure in car sales, but it really irked me. Stuff like this is why most people hate the car buying process.

Easy experience, promptly returned email. Purchase was easy, they delivered my car on time

Excellent staff. Easy to deal with!

They were excellent i love this car it's just too bad I can't get it at this time. I know they would give me a good deal

Great customer service