How do I get Honda to repair something that was recalled but I wasn't notified of the recall?


Asked by Jan 16, 2014 at 09:55 AM about the 2000 Honda Passport 4 Dr LX 4WD SUV

Question type: Maintenance & Repair

I have a 2000 Honda Passport, purchased in 2009.  While driving the entire rear frame broke.  There was a recall for this problem in 2010 to 2012 because Honda did not use undercoating.  I called the local Honda dealer and they were rude and would not even let me talk to the owner.  I called Honda Corporate and they said that I have to have the car towed to this same dealership, pre pay diagnostic fees, and pay for all repairs.
During the recall they were buying back the cars in question.  How can I get help with this?

1 Answer

Tom Demyan

I think you did all you can do. You mentioned that the recall was in 2010- 2012, it's 2014. Honda issued this voluntary recall -- now ended -- on suspension braces in 1998 - 2002 models. Since it was not government- ordered, the company is not required to offer a free repair forever. Sorry but your going to have to scrap or repair the vehicle.

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