Used Ford Escape for Sale Nationwide

Eric was great! Would recommend 10/10!

Good communication.

Responded quickly to questions online. Friendly and straightforward with info during the visit and test drive. No sales pressure and quick to come to a deal. The vehicle was pretty clean, but they spruced it up even more while waiting for paperwork to get done. Very pleased with the experience.

Tom was very responsive and helpful.

Great response time and excellent buying experience. Vehicle was exactly as described. Sales and finance department are great, not pushy, very knowledgeable.

Dealer made contact but it was from 2 different people who weren’t on the same page. This was my dream truck at what I thought was an excellent price. Unfortunately one rep said it was sold and one said it was still for sale. Unfortunately it was sold in almost instantly! If nothing else, this dealer looks to have nice vehicles at good prices. Didn’t have enough interaction to make a quality opinion

Replied back to me within an hour of my email inquiry. Sent pictures Before they were posted on there website. Excellent communication!!

They just have bait car on the website so that you can come to the dealer . Once you get there they don't have the car that you are looking for or offer you something more expensive.

Cars listed are not available. I called 2 times to verify the car was on the lot for sale and was tell yes by two different people, just to find out after my 1hr drive to the dealership the car was sale 2 days ago. People want what they want. Don't try to sale me something else. If the car is not on the lot for sale just say that over the phone.

Dealer does not have this car or simply refuses to answer my simple question: " What is the price for a cash buyer?" Obviously they advertise very lower prices to lure you in, then they tell you that "the listed price is based on a $2,000 down payment + $$$ dealer fees". NO thank you. I will not drive there to do business with such dealer.

response was good, thanks.

Amazing!

told them I was interested and they were going to get the shipping cost so I could finalize the price so I could arrange the payment to them to get this shipped to me talk to them once or twice more about the shipping said they were still waiting for a quote from shipper then could not get them to answer phone calls next thing get email from cargurus saying car was sold so dealer sucks no customer support at all would not recommend Planet auto to anyone

Tony and Chris were great. I love both of their personalities. They both welcomed my daughter and I with open arms. The truck that was sold to me by Tony is an awesome truck. I'm just waiting to hear back from Tony/Chris to get the spare tire for the truck. And yes I will recommend others to go to their place of business to go purchase a vehicle. The prices are very reasonable. Thank you Tony and Thank you Chris for everything.

A very pleasant experience, they were cordial and nice and very accommodating. I would recommend them to anyone!

Yes I purchased the car. Had the car Out front and ready for me to test drive when I arrived. Offer a nice cold water. Not pushy very nice. Would go there again if I need another car.

Awesome dealership. Completed my purchase at ease. Would do business with them again and would recommend to family and friends.

Great experience

Great shopping experience! Shout out to Phil and Travis for making it a breeze. Amazing truck and great deal! I drove 6.5hrs to get it and they made it so fast and easy finalize everything

The dealer was informative and perceptive.

I went to Sacramento because I was interested in a 2006 BMW 330. Mohammed was very kind and professional, and immediately let me see the car and test drive it. I was ready to buy it but he said that he had to replace the rear brakes before. I also noticed that the hood struts were not working. So I left a deposit and three days later I went back to see that he had done everything he said he would. Super satisfied with the experience and the car runs great.

Rude customer service. Called to get more info after not receiving a call back and spoke to a lady on the phone who proceeded to have no info and kept cutting me off while trying to explain to her what I was looking for. Extremely unprofessional and no help at all.

Nice staff, good price and excellent condition of the car.

Horrible experience, disinterested sales persons, dirty cars, I'm not even sure of the car in the picture online with the same car looked at... All the other cars look like garbage drove all the way from PA what a waist to time. Do yourself a favor don't waste your time, 0 stars

No problem with them . They responded and answered every question.

Good

Another HUGE surprise of the vehicle "being just sold this morning" after I verified the vehicle was physically there just a couple of hours before coming in to test drive it. It seems these people have enough idiots who continue coming back after being lied to and wasting time, money and effort and still willing to spend money at these con artist's "business". Never again.

They call me to test drive the same they help me with everything i needed.

Responded to me promptly on my first call. I called back 2 weeks later to see if I could come in to test drive the car I was interested in, and got no response from the dealership. I called 3 times that day and never had someone answer the phone or give me a call back. Within the next couple of days the car sold. Disappointed and dissatisfied with this dealership in general.

A very pleasant experience, sales, Matt was great, answered our questions,pointed out vehicle options and lead us through the paperwork. I would recommend this dealership to anyone.

Very friendly and supportive and take care of you.

Incorrect listing on transmission, not manual as listed but an automatic.

Thank you very helpful and resourceful

The process was quick, but the customer service wasn’t clear nor the cost and documents... the fees and charges they tried to focus on the customers if you don’t read your contract... I won’t recommend anyone to go to this location... (Davie) I’m very dissatisfied with my experience. One thing I’ve learned is a person will never forget how you treated them. Very disappointing! A one star is because That’s all they had fir rating purpose.

Vehicle had a salvaged title which they didn’t disclose!

Love my car, Great experience. Thank You .

We showed up at closing time and couldn't he spend time with us. The hours on the I internet was different than what they are. The guy was nice but could have been more helpful.

Response was very fast. Had to get back to me on a follow up question and that response was timely as well.

Good

Go to check out this beautiful car, took me an hour from where I live to get here. Had contacted somebody about the car but to only find out when I get there that apparently there are mechanical issues with this car, engine and transmission. Its still on the site and they even updated the price of this car, so why would they do that if the car doesn't work right and they don't wanna sell it? I don't get it

The best!!

Honest

I went in to test drive the car and Jeff was friendly and helpful.