How do I lodge a complaint about a dealer that made a deal , took a credit card & then an hour later stating that they decided to pull the deal & ship the car to a different dealer in hopes of getting more money. .?

10

Asked by Apr 02, 2017 at 04:32 PM about the 2015 Kia Sorento SX AWD

Question type: General

After going back & forth a little with a very nice sales mgr. we agreed on the
price listed , she took my credit card & I was left to check on a trucking
company to haul to my home . ( I'm 69 & didn't want to make the long drive.) I
received a call about an hour later ( after closing hrs. ) & was told that the
general mgr. decided to pull the deal ( car ) & ship it to another dealer in
hopes of getting more money .( more than what was listed on the site , of
which we had finally agreed upon ) What are my options ? Very unethical !

8 Answers

103,705

If you had a signed agreement it is LEGALLY binding. Remind the manager that you will Sue if he does not hold up his end of the deal.

1 people found this helpful.
103,705

Even a verbal agreement is binding but harder to enforce. You could sue but it will be your word against a weasel's word.

1 people found this helpful.
10

Can l trade my car in for down payment

1 people found this helpful.
103,705

Ask the dealer about down payments and trade ins.

2 people found this helpful.
77,985

First thing I'd do is call the credit card company and report the incident! Have them close your current account and reopen the account under a new account number! They can do that for you right over the phone. Then, if you have a signed agreement of sale I'd call the local police department. An agreement of sale is a legal and binding contract! Then tomorrow, Monday, I'd call your local Office of Consumer Affairs and file a complaint! HTH. -Jim

1 people found this helpful.
103,705

Right on Jim.

1 people found this helpful.
10

Thank you . This all took place over the weekend , by phone . The dealer is Auto Nation Chevrolet in Corpus Christi , Taxas . The Gen. Mgr.'s name is Austin Bitner . ( He wouldn't talk to me ! ) My inclination is to contact the Attorney Generals office , the local media & all the sites that this auto was listed on . I was hoping "CarGurus" might speak on my behalf as this is a fraudulent representation of their site ! - Thanks

1 people found this helpful.
77,985

Since this is a Chevrolet Dealer you can also contact Chevrolet Customer Service at 1-(800)-222-1020. You can open a case with them against the dealer. They'll investigate it. I've had issues with my local Chevrolet Dealer over the years, mostly concerning warranty work, that they hate doing. While the results haven't always been to my liking they always contact the dealer and shake them up a bit. After the last episode with them about 10 years ago I stopped doing business with them altogether and take every opportunity to bad mouth them. I never lie about what happened, I just tell the truth. Social media is excellent in that regard. Facebook, twitter, etc. is an excellent tool for this! Remember, good or bad, word of mouth is your best or worst advertisement!! HTH. -Jim

1 people found this helpful.

Your Answer

Sorento

Looking for a Used Sorento in your area?

CarGurus has 33,977 nationwide Sorento listings starting at $2,250.

ZIP:

Kia Sorento Experts

  • #1
    roc622
    Reputation
    570
  • #2
    Tom Demyan
    Reputation
    490
  • #3
    griprim12
    Reputation
    410
View All

Related Models For Sale

Used Hyundai Santa Fe
185 Great Deals out of 16,306 listings starting at $1,499
Used Kia Sportage
244 Great Deals out of 19,066 listings starting at $1,799
Used Toyota Highlander
380 Great Deals out of 48,090 listings starting at $1,500
Used Honda Pilot
387 Great Deals out of 40,783 listings starting at $1,995
Used Chevrolet Traverse
388 Great Deals out of 26,832 listings starting at $2,995
Used Honda CR-V
479 Great Deals out of 72,005 listings starting at $1,300
Used Ford Explorer
801 Great Deals out of 64,315 listings starting at $1,000
Used Chevrolet Equinox
859 Great Deals out of 75,832 listings starting at $1,000
Used Nissan Rogue
611 Great Deals out of 77,500 listings starting at $1,100
Used Toyota RAV4
425 Great Deals out of 74,147 listings starting at $1,995
Used Ford Edge
668 Great Deals out of 52,760 listings starting at $2,450
Used Nissan Pathfinder
293 Great Deals out of 23,823 listings starting at $1,995
Used GMC Acadia
495 Great Deals out of 34,534 listings starting at $3,450
Used Hyundai Santa Fe Sport
242 Great Deals out of 27,443 listings starting at $8,996
Used Kia Optima
416 Great Deals out of 30,165 listings starting at $1,500

Used Cars For Sale

2015 Kia Sorento SX AWD For Sale
5 Great Deals out of 127 listings starting at $14,700

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.