Suburban Ford of Waterford

This was a terrible experience overall. First of all, the car was not what was listed at all and seems like click-bait to get you in there. It stunk so bad I couldn't breath in the car and it was far from "fully loaded". It was as basic as you can get. The staff was ok at first. I met with Ed something in sales and we looked at the car. I said no thank you right away while the salesman tried to give me excuses for the smell and how it will go away. It was just becoming more and more obvious that some very old sales tactics were beimg applied and I was put off by that as well. I asked numerous questions only to get an answer like "I'm not sure" or "we can get that info in just a min" but I had to ask a few times before getting a straight answer if at all. Then after so many hours of waiting and some very insincere chit chat, after leaving once to get to an appointment and thinking I'm looking into one car only to return and find out that they have picked another car out for me. Then instead of answering any more questions I was given the keys and told to give it a test drive. I came back 10 min later to have to wait another 30 min to speak with "the guy, the man who makes things happen" who proceeded to tell me that they were able to get me an amazing deal at 2 and a half times the price I was looking for. Then he tells me that at the monthly rate I'm looking for I'm going to get "a real piece of crap". That's when I got up and left. Super unprofessional, uncaring, insensitive, insulting, and just an all around shady experience. And a total waste of a day off. Just think, I did happen to have enough to buy a car outright. But I felt scammed and treated like an idiot. Times have changed. Get with them.

I responded to a Shelby GT350R advertised on CarGurus on the "1 day on CarGurus". The MSRP and Selling price were listed. I also check there website and found a similar description and pricing. A day later the dealer emailed me that the car was not available. I called the dealer and was told the car advertised was one ordered for a customer. Then why was it advertised on CarGurus and Autotrader and ther own website? I was very disappointed!!

Great response and informative

The staff at the dealership go out of their way to help get you into a car.

Responded right away. Day before I was going to go there they informed me vehicle was unavailable. I appreciated that very professional.

Would never contact this dealer I was chating with with a question and person at the dealership hung up, how rude

I called this dealership several times to set up an appointment to test drive and most likely buy this truck and got voicemails with one call back in regards to the status of the Dodge Ram 2500. I called on 12/26 to check if the truck was still available and the sales person said that it was indeed available. I made an appointment to see it later that day and had was in route from about an hour and a half away and called the sales person to let him know how far I was from arrival so he could have it ready and that's when he informed me that the Dodge was sold. I would've been really upset if I had arrived to find that out. I am really disgusted with the buying process and am ready to give it up altogether and keep my current vehicle. I have had a dealer sell a truck I was ready to sign papers on our from under me and then try to sell me a different make and model for $10,000 more than the truck I lost out on and then tell me that they will look and then never receive a call regarding anything. Then I had another dealer take my cell number and say they were going to find me a truck I was looking for and not receive one phone call from them, and now driving half way to this dealer only to find the truck I wanted to see was already sold, probably before I left to go see it. Wasted time, gas, and money for nothing. I am not fond of the car buying experience, and now I absolutely hate everything about it.

Salesman was very rude on the phone.i may still purchase the vehicle if it's available, but I don't want him to get the sale. Just rude!

Vehicles were in bad shape - they don't appear to take proper care of their inventory

Very responsive to email inquiries. I have not decided on a final purchase, yet. Otherwise I would definitely be in close communication with Suburban. It may happen soon, time will tell. James

This is my first Ford. I've always owned Buick's. The staff here couldn't have been more helpful. It started with Zak in customer service and continued with Lou in Sales. I would tell everyone to check out this dealer when they need a new car.

Wasn't the car I expected, Looked different from the picture. They did call back in a timely manner.

Good

mark was a great salesman and the people was very nice and helpful

Keith G. Was very helpful, I will be back!

Great negotiations between customer & dealership, no pressure & friendly, knowledgeable service.

Pleasant people and helpful

Curtis was very helpful and honest, It was a pleasure doing business with the staff.

Sales rep said the vehicle had been sold but was still up on the site. Did not offer any alternative vehicle, said he mostly works new cars not used. Was not helpful. Ended up buying from Bill Fox Automotive - great customer service experience.

Fast and professional service

Dealer responded quickly and E-mailed with connact employee.