Brighton Ford

Internet Approved, Blue Oval Certified, Quality Checked

8240 Grand River Ave
Brighton, MI 48116

Map & Directions

https://www.brightonford.com

Sales: (810) 339-4677

Service: (888) 826-4760

Today 9:00 AM - 7:00 PM (Closed Now)

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Inventory
Sales Reviews (51)

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All reviewers have been verified to have contacted this dealer – Learn More

Sep 25, 2019

Richard

no sale made, the sales person could not find the car, they called it a ghost car, could find no record of it but did show up on CarGurus for a quick time, rating is based on sales person calling/emailing back regarding this car

Mark helpful

Sep 19, 2019

LAURA

I had a great experience, the only down side at all is that I was not able to get the amount I had hoped for, but I knew I would not.

Mark helpful

Response from current dealership:

Thanks for the great review Laura, we appreciate your business!

Sep 19, 2019

KevinQ62

They contacted me right away

Mark helpful

Response from current dealership:

Thanks for the great review Kevin, we sure appreciate your business!

Sep 9, 2019

Jennifer

They responded back quickly. When we went in to look at the vehicle the staff was very polite and helpful. Troy Hill was our salesman and very helpful.

Mark helpful

Response from current dealership:

Thanks for the great review Jennifer! Glad to hear that Troy was able to give you a great experience.

Aug 29, 2019

GuruHJ8MH

contact was friendly and helpful.

Mark helpful

Response from current dealership:

Thank you for the great review! Have a great weekend!

Aug 27, 2019

Anita

Responded immediately . but sold car i wamted

Mark helpful

Response from current dealership:

Thanks for the great review Anita!

Aug 23, 2019

Catherine

They were very professional and good.

Mark helpful

Response from current dealership:

Glad to hear that we gave you the service that you deserve Catherine! Please let us know if we can help you out with anything.

Aug 20, 2019

I drove over an hour to test drive this vehicle on 8/15/19 and it was sold. It would have been nice ifI was contacted. When I got there, they said the girl stepped out for lunch, granted I didn’t have an appointment. The other salesman Scott was rude. I test drove another vehicle. The vehicle was dirty, had golf equipment in it, and vaping Jules in it. Adam was driving the car around for his personal use. I went home disappointed. I decided to come back 8/19/19 to test drive again as I was considering another vehicle elsewhere. The Expedition had even more personal belongings it in including Adams birth certificate. My daughter was disgusted by the football pants in the back seat. I returned the vehicle and walked away. No sale. Horrible experience with Brighton Ford. Never will I buy from them.

Mark helpful

Response from current dealership:

Thank you for reviewing our dealership T. We would love the chance to prove to you that we are much more professional than what you experienced while here. What is the best phone number to reach you at so we can connect you with Management? If you do not want to post your number here, please send an email to janton@brightonford.com. Hope you have a great night!

Aug 17, 2019

Mike

Fred was great. Will be sending hi more business

Mark helpful

Response from current dealership:

Thanks for the great review Mike, we sure appreciate it! Have a great day!

Aug 10, 2019

John

The sales rep I had did a awesome job

Mark helpful

Response from current dealership:

Thanks for the 5 star review John, we appreciate it! Have a great day!

Aug 9, 2019

phil

they were selling this car "as is". Now I'm not the smartest buyer but I guess I just didn't fully understand what "as is" is. In case you are considering buying from Brighton Ford keep in mind that "as is" means that your buying any problem that the car currently has. In my case the car has 2 idiot lights lighted, The trunk latch didn't work, the car leaked massive amounts of fluid, and last but probably not least they didn't take the time to c;lean the car and believe me the people who owned it were slobs. In my opinion Brighton Ford was paid $2300 for nothing. And of course all of this is my fault because I wanted the car and didn't totally understand what "as is" is. The sales person was very nice

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hello Phil, thank you for taking the time to review our dealership. Sorry to hear that you didn't understand what AS-IS means. We do have every customer that purchases an AS-IS vehicle sign off on a document that explains exactly what AS-IS means. If you had any questions when you signed this document it would've been a great time to ask for an explanation if you didn't understand it. If you have any further questions, please give our Sales Manager a call at 810-227-1171.

Aug 2, 2019

Chris

They did a good job.

Mark helpful

Response from current dealership:

Thanks for the review Chris, we appreciate it! If there is anything we could have done better please let us know by sending an email to janton@brightonford.com. Have a great day!

Jul 31, 2019

JEFFREY

Very prompt response

Mark helpful

Response from current dealership:

We sure appreciate the 5 star review Jeffrey! Thank you for your business!

Jul 31, 2019

Good

Mark helpful

Response from current dealership:

Thanks for the 5 star review. Have a great day!

Jul 29, 2019

Leonard

Good The individual i was purchasing Flex for was not able to drive out to see vehicle The day she could Flex was sold They did drop the price, unfortunately I couldn’t take advantage of it

Mark helpful

Response from current dealership:

Thank you for the review Leonard! Hopefully we are able to get you the vehicle you need.

Jul 26, 2019

GuruBQZ3P

This dealership has the best follow up of any I requested info from. They have a big selection of used cars that I am interested in too. If I go through a dealership it would be Brighton Ford

Mark helpful

Response from current dealership:

Thanks for the great review! Please let us know if there's anything we can help you with.

Jul 25, 2019

Shrita

Replied to my message within in hour.

Mark helpful

Response from current dealership:

Glad we were able to give you the service you deserve Shrita. Thank you for the 5-star review and have a great day!

Jun 11, 2019

Paul

Excellent service !

Mark helpful

Response from current dealership:

Thank you for the 5 star review Paul, we truly appreciate it!

May 30, 2019

GuruCF7JW

very helpful, honest dealer. two cars i inspected had reports that they were initially bought by 2 owners at Brighton Ford, were traded back twice to the same dealer, showing customer loyalty.

Mark helpful

Response from current dealership:

Thanks for the 5 star review, we truly appreciate it! Have a great day!

May 24, 2019

GuruLMPNY

This young man is outstanding very kind and helpful when I get another vehicle we will make sure we contact them first thanks again we love our new vehicle

Mark helpful

Response from current dealership:

Thank you for the 5 star review, we appreciate it! Glad we were able to meet your needs, please let us know if you need anything.

May 22, 2019

GuruLXCW1

The dealership contacted right away and stayed in contact till everything was done. The van was as described. The only complaint was the low balled the trade in. The only reason why we bought the van was it was a good deal. If it wasn't I would have gotten more for my trade elsewhere. They was very communicative and courteous. They was very helpful with my elderly parent. The van was a great van happy we got it.

Mark helpful

Response from current dealership:

Thanks for the great review, we sure appreciate it! Hope you have a great day!

May 19, 2019

GuruLQZ9Y

They got back to me right away and I bought the car.

Mark helpful

Response from current dealership:

Glad we were able to help you get the vehicle you wanted, thanks for the review and have an awesome day!

May 18, 2019

psycodad

Friendly fast call to see what they could help with

Mark helpful

Response from current dealership:

Thanks for the great review, we appreciate it! Have a great day!

Apr 24, 2019

Melissa

Troy was fabulous! He made the process easy and quick. Great guy:) My three boys and I love our new ride.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the 5 star review Melissa! Glad to hear Troy was able to give you exceptional service.

Apr 17, 2019

GuruXYKF6

There really friendly and helpful these people take the time out give you what you need

Mark helpful

Response from current dealership:

Thank you for taking the time to review our dealership. We strive to give every customer a 5 star experience, so please let us know what we could have done to earn 5 stars by sending an email to: janton@brightonford.com Have a great day!

Apr 17, 2019

Karla

Good dealer, but I wasn't told that the car was sold until 2 days later

Mark helpful

Response from current dealership:

Hello Karla, thank you for taking the time to review our dealership. Not sure what we missed here, but we can follow-up to make sure you are 100% satisfied. Please send an email with your contact information and some details about your experience at our dealership to janton@brightonford.com Thanks and have a great day!

Mar 28, 2019

Jim

I went in , talked to troy hill, very knowledgeable, he got the ball rolling, I have already recommended 2 of my friends

Mark helpful

Response from current dealership:

Hi Jim, thanks for taking the time to review our dealership! Troy is a great customer advocate, so we love hearing about experiences like yours! Have a great day!

Mar 25, 2019

Jac

Bait car, was “sold” already but they are willing to help with other used cars. Still listed the last time I looked.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hi Jac, Sorry that the vehicle you were interested in sold before you arrived at our dealership but we definitely don't have any bait cars online. Unfortunately all of our inventory feeds are updated through a third party company and take 24-36 hours to update. Hopefully we can help you out with a vehicle down the road. Have a great day!

Mar 24, 2019

mike

Pleasent and up front with answers.

Mark helpful

Response from current dealership:

Thanks you for taking the time to review our dealership Mike! If there's anything we could have done to make your experience 5 stars, please send an email to janton@brightonford.com and let us know...as we would like to give every customer the 5 star experience that they deserve. Thanks again and have a great day!

Mar 24, 2019

Richard

Great experience! Troy Hill was very helpful and professional. Would highly recommend!

Mark helpful

Response from current dealership:

Thanks for the great review Richard, we sure appreciate your business! Have a great day!

Feb 26, 2019

Robertrichmond123

Salesman was great until the papers were signed. Promised me a second key. That turned into a week long process of trying to chase down the key guy who drives from dealer to dealer. Also bought a certified used ford. Antifreeze was low, oil filter was old, and had check engine light come on one week into ownership. Would give salesman a 2 star grade and mechanics a zero if I could. Would not let these ford mechanics fix my kids bike. Not too happy. Still no second key. I would recommend a different dealer for service for sure

3 people found this review helpful.

Mark helpful

Response from current dealership:

Hi Robert, we have tried reaching out to you to remedy the issue at hand. Your salesman even offered to pay for the key to be cut at a dealership close to you for your convenience. Please give your salesman a call if you would like to discuss this farther. Thanks and have a great day!

Feb 6, 2019

GuruB8ZCF

Very responsive and accommodating during the used car purchase process.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Glad we were able to get you a great deal! Thanks for the review and don't hesitate to let us know if we can do anything for you now, or in the future.

Nov 4, 2018

Tim

Russ Jenkins was the most knowledgeable salesperson of the F150 from the many we spoke to. No pressure from anyone to ‘buy mow’.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the great review Tim! So glad that Russ was able to help you get the truck you wanted!

Nov 3, 2018

Justin

Quick and thorough responses. Very helpful.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for the 5 star review Justin! Have a great day!

Oct 24, 2018

Cody

I was told I was going to be meeting with a manager to go over my best option(s) and I ended up with a salesperson who only wanted to push the vehicle on me versus help with what was best. I wouldn’t recommend this dealer for any reason. This was my third time trying to get a vehicle from them.

Mark helpful

Response from current dealership:

Hi Cody, sorry to hear that you felt this way about your visit to our dealership. Please send us an email with what Salesman you talked to and who told you that you would be meeting with a Manager to janton@brightonford.com. We would love the chance to earn your respect and business back. Thanks and have a great day!

Sep 21, 2018

Ryan

Great experience. No hassle. Very friendly and helpful.

Mark helpful

Response from current dealership:

Glad we were able to give you the service that you deserve Ryan! Have a great weekend!

Aug 23, 2018

Lauren

I was able to get the car of the dreams at the price I wanted. Troy was extremely helpful and kind, thank you!

Mark helpful

Response from current dealership:

Glad to hear that you were able to get the car of your dreams Lauren! Troy is such an important part of the Brighton Ford family, so thank you for the kind words!

Aug 9, 2018

William

Good people with great help and would shop here again for sure

Mark helpful

Response from current dealership:

Thanks for the 5 star review and kind words about Brighton Ford William! Have a great day!

Jul 22, 2018

Ken

The contact person and I have been playing phone and email tag. They are trying and so am I just keep missing the connection.

Mark helpful

Response from current dealership:

Hi Ken, sorry to hear that we haven't been able to connect with you. Please send an email with your last name and the best time and phone number to reach you at to janton@brightonford.com and we'll be sure to get to catch you. Thanks and have a great day!

Jul 20, 2018

Linda

Very kind and helpful

Mark helpful

Response from current dealership:

Thank you for the 5 star review Linda, we appreciate it! Hope you have a great day!

Jun 24, 2018

paula

Troy Hill contacted me and was very helpful, I am looking forward to our next conversation.

Mark helpful

Response from current dealership:

Thank toy for the review Paula! We agree, Troy is great! Have an awesome day!

Jun 9, 2018

Greg

Very quick response. Very helpful and prompt with all questions. Went different direction but would not hesitate to contact again when in the market.

Mark helpful

Response from current dealership:

Glad we were able to give you the service you deserve Greg! Thanks for the review and make sure to let us know when we can help you with your next vehicle.

May 7, 2018

Bob

Great follow up by Ashley

Mark helpful

Response from current dealership:

Thank you for the awesome review Bob, we sure appreciate your business! Please let us know if there's anything we can do for you!

May 4, 2018

Petty43

While very happy with the Challenger...the dealership not so much! They took the plates from my trade in and put them on my new car and told me I was leagle to drive! Just to find out i very much was not and was driving on fatisious tags which could have resulted in fines impound and worse if I had a accident!!! Not happy at all!!

0 people found this review helpful.

Mark helpful

Response from current dealership:

Not sure what you are referring to, but please give us a call at 810-227-1171 and we can set everything straight. Have a great day!

Apr 26, 2018

Terri

Did all negotiations via email and a few phone calls. Delivery took less than an hour including driving the vehicle. Garret Pooler is an amazing young sales person. Highly recommend this dealership; I wish Ann Arbor dealerships performed like this.

Mark helpful

Response from current dealership:

Thanks for the great review Terri, have an awesome weekend!

Mar 11, 2018

Guru56BDD

Respond right away

Mark helpful

Response from current dealership:

Thanks much for the 5 star review! We are glad to have you as our customer!

Mar 5, 2018

Towncardriver

Replied the same day, but the car was already sold.

Mark helpful

Response from current dealership:

Thank you for the 5 star review, we appreciate it! Sorry that we didn't have the car you were after, but please let us know what you are looking for next time and we'll get it for you. Have a great day!

Jan 16, 2018

GuruZRSKZ

They were very kind and have been keeping me up to date on the progress of their current progress with the vehicle going through service and repair.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for the great review, we appreciate your business!

Jan 5, 2018

Melvin

Was very helpful in providing me with the information I needed. Took time to send extra pictures of the vehicle.

Mark helpful

Response from current dealership:

Thanks for the review Melvin! We would like to make sure you have a 5 star experience every time you visit our dealership, so please don't hesitate to send an email to janton@brightonford.com and let us know how we can improve.

Nov 26, 2017

Matt

Great response. Heather Wilkinson was great.

Mark helpful

Response from current dealership:

Thank you for the 5 star review Matt! Glad to hear Heather was able to help you out. Please let us know if you need anything now, or in the future.

Nov 7, 2017

Motoman1972

I inquired about a vehicle via email. The sales staff responded back to me in a timely manner and answered all my questions.

Mark helpful

Response from current dealership:

Thanks for sharing your experience with us Motoman1972, so glad we could be of help in your search for a new vehicle!

Read 15 old reviews

Nov 18, 2016

shane

I have searched all over and I used CarGurus primarily for my search. This dealer was nearly 700miles from my home. The communication was fantastic, quick, friendly, honest, and they didn't sell the car out from under me like a few other dealers already had. I understand business is business but, buying a car from such a distance made it more challenging. Not with Brighton Ford. Troy Hill was absolutely fantastic and they even brought the car to their shop for undercarriage pics and pretty much whatever I requested.

8 people found this review helpful.

Mark helpful

Response from current dealership:

Hello Bweegn,
Thank you for reviewing Brighton Ford, we truly appreciate your feedback. We are so glad that you chose Brighton Ford and are lucky to have you as a customer. Troy is great, he helps out numerous customers everyday. Please let us know if there is anything we can do for you!

Jul 28, 2016

les

Quick response, Lori never answered phone.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Hello Les, thank you for reviewing Brighton Ford, we are glad to have you as our customer. I'm not quite sure who Lori is, please send me an email to janton@brightonford.com so that we can find a solution that satisfies you. Thanks again and have a great day!

Feb 1, 2016

Melissa

Been a great experience talking to their internet/used cars guy.

Mark helpful

Response from current dealership:

Thank you for taking your time to review Brighton Ford Melissa. We're glad you had a good experience with Troy, he's a great asset to the Brighton Ford family! Please let us know if there is anything we can do for you now or in the future. Here are some coupons for your next visit to our service department: http://www.brightonford.com/parts-service-coupons/index.htm

Jan 18, 2016

James

Salesperson was honest, compared this vehicle to other ones like this that I was looking at from other places. Was a wonderful experience!

Mark helpful

Response from current dealership:

Hello James, thank you for taking time to review Brighton Ford. We are honored to have you as our customer and please let us know if there is anything we can do for you. have a great day!

Oct 29, 2015

KEnnedy

Great

Mark helpful

Response from current dealership:

Thank you for the good review! We appreciate you sharing your thoughts. If there is ever anything we can assist you with let us know. We look forward to assisting you!

Oct 29, 2015

Kimberly

Was very responsive and informative

Mark helpful

Response from current dealership:

Thank you for the comment! We here at Brighton Ford try our best to help our customers and give them the best information we can. Thank you for being part of the Brighton Ford Family!

Sep 21, 2015

Scott

Returned my call right away.

Mark helpful

Aug 7, 2015

Tiffany

I like them they are user friendly but the vehicle didn't meet my needs

Mark helpful

Jun 30, 2015

Eric

Very Professional, with quick responses to email, answered all my questions and matched the terms I requested. Talk with Troy Hill, Internet Sales Manager, he knows how to work with buyers who are looking for the right vehicle for them.

Mark helpful

Jun 22, 2014

Derek

Purchased car from Brighton Ford. Was as advertised. Friendly staff. Some frustrating issues on the back end of the purchase with the title paperwork. Overall, a great purchase.

Mark helpful

Jun 9, 2014

Richard

So far, everything is good. Thanks

Mark helpful

Apr 14, 2014

David

they called me back quickly

Mark helpful

Jan 5, 2013

ryan

Great dealer

Mark helpful

Dec 7, 2012

tessica

I think you were accurate with the information

Mark helpful

May 18, 2012

JIM

Great salesman.......Chris is the best! I'd definitely shop there again! I did buy the XUV.

Mark helpful

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Brighton Ford

Brighton Ford

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