Bob Maxey Ford of Howell

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2798 E Grand River Ave, Howell, MI 48843
Map & Directions

Sales: (844) 668-6617

Service: (844) 668-6618

Today 9:00am - 6:00pm
(Closed Now)
show business hours
Dec 7, 2016
Excellent. Greg was excellent! He was very knowledgeable about Explorers. He gave me a follow-up call a week later after visiting his dealership.
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Nov 21, 2016
They responded imedietly however a family death slowed my responce and the car was sold. I really appreciated their attention to detail.
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Sep 30, 2016
Great follow up, and informative test drive. Car was fine. Not a match for us, but it was a nice looking base level car.
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Sep 15, 2016
They never called back when they said they would. At one point when talking to sales person he started to yawn and said he was really tired and had long day. Another time he said he was to busy to call as he sold 3 cars made me not feel important. Customer service terrible!!!
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Response from Bob Maxey Ford of Howell:

Annette,  we appreciate your feedback and we certainly value your business and apologize for not getting back to you right away.  As the manager, I will follow up with you personally to ensure we offer the best possible options for you.  
Thank you,

Brian Lakey
Used Car Manager.
Sep 14, 2016
responded quickly couldn't arrive at a deal but good to deal with.
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Jan 14, 2016
Asked for information on a specific Flex and they responded two days later with a bunch of questions.
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Oct 28, 2015
Drove a long ways to find vehicle was rusting on bumpers was supposed to get a quote of what it would cost to repaint. They left me a message to call them back for results. I called back only to get voicemail. I left them a message to call me back and leave a message of results since I had an engagement that evening and would not be by my phone. Never herd from them again so gave my business to another dealer that wanted my business
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Response from Bob Maxey Ford of Howell:

Kimberly, I apologize for any inconvenience and break down in communication. I personally spoke with Mitch & Ken in which they stated they had tried to reach out to you numerous times. (We have a system in place so I am able to confirm this information). I appreciate you sharing your experience so I am able to address any problems in our processes. We value all of our guests. I am happy that you were able to find a vehicle that fits your needs. Respectfully Submitted, Julie Hebda / Internet Sales Manager
Sep 2, 2015
vvolkman
Made an appointment two days in advance. Car was sold 15 minutes before I got there.
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Jul 20, 2015
P149
Helpful but I ended up buying used elsewhere - didn't have what I wanted.
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Apr 27, 2015
Advertised vehicle was not available. It had been 'tansferred'. We weren't notified because, according to their Internet Manager, we checked off a box somewhere that said we opted out of all contact. Not sure how that could have happened but we had several email exchanges with the salesperson so, apparently, the 'opt out' policy either wasn't adhered or didn't actually exist. The salesperson said the best the manager could do was try to get our desired vehicle at auction the following Wednesday. And the manager sent the salesperson back to us to propose this plan. We took our business elsewhere and bought a vehicle 2 hours later.
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Old Dealer Reviews

Dec 6, 2012
Salesman only contacted me once by e mail, no calls. Didn't seem serious about selling a car. As a consumer, I would like to be taken serious when I need to make a purchase. Thanks for nothing Bob Maxy.
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