Suburban Ford of Sterling Heights

Internet Approved, Blue Oval Certified, Quality Checked

40333 Van Dyke Ave
Sterling Heights, MI 48313

Sales: (586) 434-0896

Service: (586) 434-0943

Today 10:00am - 5:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2017/08/18/09/38/2004_chevrolet_avalanche-pic-8165632623674956794-152x114.jpeg

2004 Chevrolet Avalanche 1500 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$3,379 BELOW
CarGurus IMV of $7,879

Price: $4,500

Mileage: 158,946

Location: Sterling Heights, MI 48313

Average time on market: 20 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Black Description: Used 2004 Chevrolet Avalanche 1500 4WD for sale - $4,500, 158,946 miles with Suspension Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/11/12/55/2012_ford_escape-pic-2372163930716299974-152x114.jpeg

2012 Ford Escape Limited 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,537 BELOW
CarGurus IMV of $9,737

Price: $7,200

Mileage: 122,395

Location: Sterling Heights, MI 48313

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2012 Ford Escape Limited 4WD for sale - $7,200, 122,395 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/18/13/45/2008_dodge_caliber-pic-1387289490999875011-152x114.jpeg

2008 Dodge Caliber SE Used Cars in Sterling Heights, MI 48313

Great Deal
$2,023 BELOW
CarGurus IMV of $4,723

Price: $2,700

Mileage: 116,711

Location: Sterling Heights, MI 48313

Average time on market: 14 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Bright Silver Metallic Clearcoat Description: Used 2008 Dodge Caliber SE for sale - $2,700, 116,711 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2017/06/23/08/38/2011_chevrolet_silverado_1500-pic-6095834066549887097-152x114.jpeg

2011 Chevrolet Silverado 1500 LT Ext. Cab 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,861 BELOW
CarGurus IMV of $20,156

Price: $17,295

Mileage: 76,529

Location: Sterling Heights, MI 48313

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Taupe Gray Metallic Description: Used 2011 Chevrolet Silverado 1500 LT Ext. Cab 4WD for sale - $17,295, 76,529 miles with Steel Wheels, Suspension Package
https://static.cargurus.com/images/forsale/2017/07/02/10/12/2014_ford_explorer-pic-5323910230254047300-152x114.jpeg

2014 Ford Explorer XLT Used Cars in Sterling Heights, MI 48313

Great Deal
$2,646 BELOW
CarGurus IMV of $19,641

Price: $16,995

Mileage: 79,212

Location: Sterling Heights, MI 48313

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2014 Ford Explorer XLT for sale - $16,995, 79,212 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/06/23/08/49/2013_ford_f-150-pic-3550506041752727069-152x114.jpeg

2013 Ford F-150 FX4 SuperCrew 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$3,364 BELOW
CarGurus IMV of $33,359

Price: $29,995

Mileage: 15,036

Location: Sterling Heights, MI 48313

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2013 Ford F-150 FX4 SuperCrew 4WD for sale - $29,995, 15,036 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/05/10/12/38/2013_chevrolet_silverado_1500-pic-4872340456352036462-152x114.jpeg

2013 Chevrolet Silverado 1500 LT Crew Cab 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,933 BELOW
CarGurus IMV of $27,528

Price: $24,595

Mileage: 44,725

Location: Sterling Heights, MI 48313

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Doeskin Tan Description: Used 2013 Chevrolet Silverado 1500 LT Crew Cab 4WD for sale - $24,595, 44,725 miles with Steel Wheels, Suspension Package
https://static.cargurus.com/images/forsale/2017/06/30/11/37/2014_gmc_acadia-pic-2124916680764458914-152x114.jpeg

2014 GMC Acadia Denali AWD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,321 BELOW
CarGurus IMV of $27,816

Price: $25,495

Mileage: 62,225

Location: Sterling Heights, MI 48313

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2014 GMC Acadia Denali AWD for sale - $25,495, 62,225 miles with Leather Seats, Sunroof/Moonroof, Trailer Package, Alloy Wheels, Technology Package
https://static.cargurus.com/images/forsale/2017/08/12/12/16/2014_gmc_sierra_1500-pic-9022247310863818457-152x114.jpeg

2014 GMC Sierra 1500 SLT Double Cab 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,441 BELOW
CarGurus IMV of $27,036

Price: $24,595

Mileage: 82,093

Location: Sterling Heights, MI 48313

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Onyx Black Description: Used 2014 GMC Sierra 1500 SLT Double Cab 4WD for sale - $24,595, 82,093 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/06/29/12/36/2013_honda_cr-z-pic-6150358271214168290-152x114.jpeg

2013 Honda CR-Z EX Used Cars in Sterling Heights, MI 48313

Great Deal
$1,523 BELOW
CarGurus IMV of $11,518

Price: $9,995

Mileage: 46,935

Location: Sterling Heights, MI 48313

Average time on market: 25 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: North Shore Blue Pearl Description: Used 2013 Honda CR-Z EX for sale - $9,995, 46,935 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/13/09/48/2016_ford_transit_cargo-pic-1116802748515708955-152x114.jpeg

2016 Ford Transit Cargo 250 3dr SWB Low Roof w/60/40 Side Passenger Doors Used Cars in Sterling Heights, MI 48313

Good Deal
$1,898 BELOW
CarGurus IMV of $22,393

Price: $20,495

Mileage: 20,775

Location: Sterling Heights, MI 48313

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Oxford White Description: Used 2016 Ford Transit Cargo 250 3dr SWB Low Roof w/60/40 Side Passenger Doors for sale - $20,495, 20,775 miles
https://static.cargurus.com/images/forsale/2017/07/13/09/41/2008_dodge_nitro-pic-137065141520979695-152x114.jpeg

2008 Dodge Nitro SLT 4WD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,593 BELOW
CarGurus IMV of $6,093

Price: $4,500

Mileage: 175,430

Location: Sterling Heights, MI 48313

Average time on market: 20 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Modern Blue Pearlcoat Description: Used 2008 Dodge Nitro SLT 4WD for sale - $4,500, 175,430 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/09/13/44/2015_jeep_grand_cherokee-pic-4243372839657683350-152x114.jpeg

2015 Jeep Grand Cherokee Limited 4WD Used Cars in Sterling Heights, MI 48313

Good Deal
$2,172 BELOW
CarGurus IMV of $30,167

Price: $27,995

Mileage: 22,000

Location: Sterling Heights, MI 48313

Average time on market: 41 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Granite Crystal Metallic Clearcoat Description: Used 2015 Jeep Grand Cherokee Limited 4WD for sale - $27,995, 22,000 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/19/08/47/2005_jeep_grand_cherokee-pic-2512396570549161646-152x114.jpeg

2005 Jeep Grand Cherokee Laredo 4WD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,488 BELOW
CarGurus IMV of $5,588

Price: $4,100

Mileage: 149,525

Location: Sterling Heights, MI 48313

Average time on market: 21 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Dark Khaki Pearlcoat Description: Used 2005 Jeep Grand Cherokee Laredo 4WD for sale - $4,100, 149,525 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/08/18/08/34/2014_nissan_rogue_select-pic-5772478898249957351-152x114.jpeg

2014 Nissan Rogue Select S AWD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,240 BELOW
CarGurus IMV of $13,235

Price: $11,995

Mileage: 69,761

Location: Sterling Heights, MI 48313

Average time on market: 26 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Brilliant Silver Description: Used 2014 Nissan Rogue Select S AWD for sale - $11,995, 69,761 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 17, 2017
dijits27
5
Wonderful to work with!
Is this review helpful? Yes | No
Aug 16, 2017
judy4leafs
Quick response. Perhaps too many once communication started
Is this review helpful? Yes | No
Aug 4, 2017
GuruSRCP
Very nice people who will return your calls, they're very helpful and understand you needs
Is this review helpful? Yes | No
Aug 3, 2017
Guru9R29Z
First class dealership.Sales rep willing to work with you. Got the price down where we could both live with it . That's what really matters. Drove off with a new car !!
Is this review helpful? Yes | No
Aug 2, 2017
The vechile isn't what the picture showed. It had a cracked front bumber, cracked windshield & in the description of the vechile it says it has air conditioning in which when I test drive the vechile, it does not have air conditioning. I feel it's a very deceptive advertising of the Did he nitro I went there to possibly purchase. The sales agent was attentive & professional.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 31, 2017
They contact me back very quickly unfortunately I had already went with another dealer.
Is this review helpful? Yes | No
Jul 31, 2017
They were very quick to respond But they kept texting and emailing even after the the truck was sold.
Is this review helpful? Yes | No
Jul 27, 2017
Very good.
Is this review helpful? Yes | No
Jul 17, 2017
Good
Is this review helpful? Yes | No
Jul 15, 2017
Guru9NN7R
Very Quick response time and even faster service. Included carfax and test drive. Worked with me until i received the rest of my funds which took several days. The best price also. Thank you John Halsey at the Suburban Collection.
Is this review helpful? Yes | No
Jul 15, 2017
Great team of sales reps.
Is this review helpful? Yes | No
Jul 5, 2017
Very good service and they worked hard to make the deal work but couldn't get together. Recommended
Is this review helpful? Yes | No
Jul 1, 2017
Responsive, took time to find out what I wanted
Is this review helpful? Yes | No
Jun 28, 2017
Guru9BYV7
The dealership reached out very quickly after I inquired about the vehicle and has been in constant contact through email.
Is this review helpful? Yes | No
Jun 17, 2017
GuruW6XT
Said car was there but it was sold, no communication between secretary and salesmen. I drove 200 miles to find out, plus 200 back home.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Jun 15, 2017
My experience began disappointing, as I had contacted the internet sales person to express my interest in the vehicle, contacted her to let her know we would be on our way to view and test drive the vehicle and arrived only to discover the vehicle I was told was available was sold. The salesman who we had initial contact with upon arriving at the dealership was a jerk. He didn't offer to show us any vehicles, he told us to go outside and look (at what they claim is the largest dealership in Michigan) to see if we could find something. I thought he should have offered to help us find something, instead of sending us out on our own. The blessing was Dara, who came out and offered to assist us. Although the process was a bit tedious, she was extremely helpful, polite and obviously, wanted to make a sale. I was a little disappointed that Dara wasn't available to close the sale, but it's not her fault I get paid on the day she has off. My husband is happy with the vehicle and so am I.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 31, 2017
Service is outstanding
Is this review helpful? Yes | No
May 23, 2017
bco32814
Staff did well and salesman put together a good deal for me ... the car I bought was at another dealership
Is this review helpful? Yes | No
May 5, 2017
Got right back with me
Is this review helpful? Yes | No
Apr 9, 2017
The Ford Escape was on the lot and was 100% as the ad read it was the first Escape that I had a chance to review.. Still looking, Great sales people, I will keep looking for one I hope it shows up on there lot.
Is this review helpful? Yes | No
Mar 22, 2017
Very nice response! Vehicle sold before I could get to it but oh well.
0 of 1 people found this review helpful.
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Mar 13, 2017
Ltz2
Suburban of sterling heights offer great service the dealership answer all my question thank you assistance I appreciate that
0 of 2 people found this review helpful.
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Mar 11, 2017
Spyder_8040
they replied quickly -several times--their good.
Is this review helpful? Yes | No
Mar 9, 2017
Good
Is this review helpful? Yes | No
Mar 9, 2017
Received emails from 2 individuals and I was contacted and assured both vehicles were available and urged to come take a test drive. Upon inquiry, I was advised that their prices were checked constantly and there was not a lot of room for negotiation. My research shows their prices to be competitive and fair but I am hoping to find a more flexible/negotiable option.
1 of 1 people found this review helpful.
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Mar 5, 2017
All of the salesmen were great and found a good variety of vehicles to choose from.
Is this review helpful? Yes | No
Feb 24, 2017
Very patient and attentive! Highly recommended
1 of 1 people found this review helpful.
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Feb 22, 2017
They are still in contact with me helping me find a vehicle.
Is this review helpful? Yes | No
Feb 20, 2017
We were contacted very promptly ! Did not have what we needed at the time.
Is this review helpful? Yes | No
Feb 9, 2017
Mario was great to deal with. Showed great patience and worked on several options with me. I did not purchase the vehicle from here, I found something else to my liking.
1 of 1 people found this review helpful.
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Feb 4, 2017
Responded quickly just had someone else interested in at same time. Did call and let me know before I drove 3 hours
1 of 1 people found this review helpful.
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Jan 22, 2017
The dealer responded right away, but I no longer needed their assistance.
1 of 1 people found this review helpful.
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Jan 18, 2017
Suburban responded to my email inquiry promptly and invited me to take a test drive. Unfortunately I misread the online listing and it was not the vehicle I was interested in. It was a SuperCab and I was looking for a SuperCrew. They did not have any 2016 models that fit my wants so I ended up finding one elsewhere. No fault to Suburban as they offered what they had.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 18, 2016
Responded to my email inquiry quickly. I dealt with Brad who was very professional. Did not end up buying the car because my wife was not on board with me buying another Mustang:(.
0 of 1 people found this review helpful.
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Dec 7, 2016
dealer promptly responded
1 of 2 people found this review helpful.
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Dec 2, 2016
Bought a car from them..They were great to work with.
0 of 2 people found this review helpful.
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Nov 25, 2016
E excellent dealer prompt call back and why don't you set up an appointment with me with no problem I recommend thim highly.
1 of 1 people found this review helpful.
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Nov 22, 2016
Bought two vehicles including the avalanche nice deal
1 of 1 people found this review helpful.
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Nov 5, 2016
The sales person was very nice and helpful.
Is this review helpful? Yes | No
Nov 5, 2016
They emailed me and called early the next day. they were very nice to talk with. Unfortunately they sold the truck before I was able tobuy it.
0 of 1 people found this review helpful.
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Oct 23, 2016
They called me twice . The first caller was arrogant. The second person that called was Pleasant.
1 of 1 people found this review helpful.
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Oct 20, 2016
Good.
Is this review helpful? Yes | No
Oct 19, 2016
Contacted me right away.
Is this review helpful? Yes | No
Oct 11, 2016
Had a very good experience. I would recommend.
Is this review helpful? Yes | No
Sep 30, 2016
Dana responded back very fast .She gave me a full run down on the car but I decided to pass on the deal
Is this review helpful? Yes | No
Sep 29, 2016
Dealer contacted me immediately was very personable on the phone and kept me apprised of the situation with the car throughout.
Is this review helpful? Yes | No
Sep 20, 2016
ETaber44
Resonded promptly
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 12, 2016
Salesman was terrible. Always asking are you buying today. Cut our conversation short. Don't recommend this dealership.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 7, 2016
Goingthrulife
Even though I was just looking, they contacted me to see if I needed any help.
Is this review helpful? Yes | No
Sep 4, 2016
Very helpful and friendly, still havnt made a deal yet but it's been a few days. But I can see they are working hard to get the vehicle I want.
Is this review helpful? Yes | No
Sep 1, 2016
The car was sold the day they contacted me and I made a blank trip,don't call a customer in and when he or she get there you sold the car already know what's on your inventory
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 20, 2016
Poor they lied about having the truck in stock its still listed on car gurus but its not even there it was gone the day they got it thry lied n told me to come out and when i did they tried to sell me something else
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 19, 2016
Great
0 of 1 people found this review helpful.
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Aug 3, 2016
Loved everything about the experience with all the personnel. A little surprised to have less then a quarter tank of gas when taking the truck but would recommend this dealer to all of my friends!
Is this review helpful? Yes | No
Aug 2, 2016
They responded right away. Very friendly and professional. Decided not to buy at this time but the dealer was just great.
Is this review helpful? Yes | No
Aug 1, 2016
Good/ great deal
Is this review helpful? Yes | No
Jul 10, 2016
Best experience I have had ever, in life buying a car. RUSS IS A BOSS, buy from him if your iooking for a car and a great deal
Is this review helpful? Yes | No
Jun 15, 2016
Quick to respond and respected my wishes for email contact only unlike some other dealerships
Is this review helpful? Yes | No
Jun 15, 2016
"Sure it available! Come on in....... Oh I'm sorry that just sold."
4 of 4 people found this review helpful.
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Jun 14, 2016
Great!
0 of 1 people found this review helpful.
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Jun 2, 2016
They called and the car is not available that time. And sez give them a week. But didn't get a call since. I will call no. I forgot about this.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 2, 2016
good experience but the truck didn,t have a power moon roof which I was hoping for.
Is this review helpful? Yes | No
Jun 2, 2016
Excellent experience, when I'm looking for another vehicle I will go there first
Is this review helpful? Yes | No
Jun 1, 2016
Quick clear communications. The car was sold before we could arrange a test drive.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Suburban Ford of Sterling Heights:

Gary, it's unfortunate the vehicle you were looking at was sold, but we are willing to help you find another vehicle that meets all your expectations!
May 30, 2016
Got back with me right away, would like to see online all issues with vehical
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Suburban Ford of Sterling Heights:

Rick, we are happy to hear that someone has kept in contact with you about he vehicle you were looking at, and we hope you find one that fits all your wants and needs!
May 29, 2016
They contacted me and have done so every couple days.
Is this review helpful? Yes | No

Response from Suburban Ford of Sterling Heights:

Tony, it's great someone has been in contact with you and we hope your experience with us is positive!
May 24, 2016
Good experience really. I just need to get there, it's 70 miles to drive.
Is this review helpful? Yes | No

Response from Suburban Ford of Sterling Heights:

Mike, it is unfortunate that we were unable to make a deal with you on the truck. Thank you for your feedback and we hope to work with you again in the future!
Apr 28, 2016
They got back to me in a timely fashion.
Is this review helpful? Yes | No

Response from Suburban Ford of Sterling Heights:

Randy, we are pleased to hear that we got back to you quickly and we hope to work with you again!
Apr 23, 2016
Received email from dealer ship within a day!
Is this review helpful? Yes | No

Response from Suburban Ford of Sterling Heights:

Steve, we try and get back to our customers as quick as possible and it's great they did within a day! We hope to hear from you again soon!
Apr 19, 2016
They say test drive a vehicle get a 25 visa gift card u never get it. Friend of mind bought a vehicle from them he never got his 25 dollar visa card.
3 of 3 people found this review helpful.
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Mar 30, 2016
Aweful dealer sold me truck overfilled all fluids and i had to change the thermostat 3 days after buying called them 4 times and they never responded
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Mar 12, 2016
Great!
0 of 1 people found this review helpful.
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Mar 9, 2016
I received multiple emails, but when I called the dealership, I was put on hold & the line disconnected. After this happened three times, I went elsewhere.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 8, 2016
Spoke briefly on the phone.
0 of 1 people found this review helpful.
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Feb 5, 2016
sbp_grafx
5
Did not reply with information requested. Instead wanted me to call them.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 19, 2016
Helpful
Is this review helpful? Yes | No
Dec 29, 2015
Gustavo1990
The best dealer easy too work with them nice staff
Is this review helpful? Yes | No
Dec 7, 2015
great
Is this review helpful? Yes | No
Dec 1, 2015
Easy to work with, made car buying easy
Is this review helpful? Yes | No
Nov 28, 2015
Great
0 of 1 people found this review helpful.
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Nov 17, 2015
Dealer responded quickly but the vehicle posted on carguru had sold but hadn't been takin down. They offered to help me find a vehicle that fit what I was looking for but were unable to help me at the time.
1 of 1 people found this review helpful.
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Nov 13, 2015
Very difficult to contact over phone, kept passing from one to another. and by the time the right person calls, truck is sold
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2015
Staff was very pleasant and thoughtful.
Is this review helpful? Yes | No
Nov 3, 2015
Overall great experience! Very clean and professional environment. I would recommend them to friends and family.
Is this review helpful? Yes | No
Oct 26, 2015
FLIPPINWHIPS
65
I had great sales rep.even though the vehicle sold before I could get there. He called in plenty of time to alert me so no trip was wasted.
1 of 1 people found this review helpful.
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Sep 5, 2015
Best experience I've ever had with a dealership.
Is this review helpful? Yes | No
Aug 29, 2015
Horrible experience at this place. Drove out to my appointment with Dylan and was told it was sold, but they have a lesser vehicle with none of the options I wanted for about the same price
6 of 6 people found this review helpful.
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Read 46 old reviews
May 4, 2015
Car was sold when I got there
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 17, 2015
The used car staff was very courteous and professional
Is this review helpful? Yes | No
Feb 16, 2015
Dealer said they had a car but didn't inform me that it was sold.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Jan 16, 2015
Melissa never returned my follow up phone call regarding a used truck.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 29, 2014
The entire team was great!
0 of 1 people found this review helpful.
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Dec 4, 2014
I kept getting emails saying Hi or sending me to another person that was supposed to work with me...but they never worked anything. I sent them an email stating exactly what I wanted and they never even replied with pricing...it was a constant circle of "Hello emails". Ugh!
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2014
ilacuramdx
When they did respond, car was "sold". Bait and Switch, car still showing on listing over a week later!! For people who are ready to buy, this is very frustrating!
1 of 1 people found this review helpful.
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Oct 2, 2014
They finally called back. But the truck was sold. They said they would contact me if they found a similar vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 28, 2014
Salesman responded to all my questions and worked with me to get me into the car of my dreams. Did not pressure me to buy which is always good.
Is this review helpful? Yes | No
Sep 9, 2014
Didn't have what I wanted, and when they did sold it too fast :/
1 of 1 people found this review helpful.
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Aug 23, 2014
Response was good wanted a newer vehicle
Is this review helpful? Yes | No
Aug 6, 2014
Pleasant response. Found another vehicle at another dealership
Is this review helpful? Yes | No
Jul 28, 2014
The vehicle they tried to sell me was junk. When I called the salesperson out on this he never contacted me back. The vehicle I was to test drive had mechanical issues, but no one told me. I drove from Taylor for nothing.
2 of 2 people found this review helpful.
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Jul 26, 2014
Brandon and Brian were great!!!! Love that dealership and the car. I wish they were closer cuz I hate sterling heights!
Is this review helpful? Yes | No
Jul 17, 2014
Good
Is this review helpful? Yes | No
Jul 14, 2014
good!
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Jun 22, 2014
Responsive when making initial contact but when I went to the appointment to see the car, which was well over an hour away, car had been sold Waste of my time
2 of 2 people found this review helpful.
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Apr 30, 2014
great
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Apr 22, 2014
fast response, positive experience
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Apr 21, 2014
Responded quickly
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Mar 6, 2014
jlsmith1000
5
It's a shame to drive all the way to a dealership after confirming via phone they have the truck to find out they can't show it to you when you get there and they also don't have the title.
1 of 1 people found this review helpful.
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Feb 20, 2014
The people were very good and responsive. It was a sales tax issue that kept me from purchasing from them.
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Feb 19, 2014
They are very helpful!
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Feb 18, 2014
165
Suburban Ford of Sterling Hgts is the very worst fraudulent dealership I have ever encountered. Still waiting for the rest of my refund on a car I purchased and returned within 10 days... I will never go there again and would never refer anyone else to buy from them either!
1 of 1 people found this review helpful.
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Feb 17, 2014
No pressure sales
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Feb 13, 2014
Suburban Ford were very supportive to me during my search process. I bought a vehicle elsewhere but was very satisfied with Suburban Ford.
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Feb 11, 2014
Wanted to much. To high of miles
1 of 1 people found this review helpful.
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Feb 6, 2014
Missed the jeep the had, but did what they could to help.
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Feb 3, 2014
dud not purchase the vehicle from them due to distance...but were verry curtious and helpfull and prompt resplies, ect..
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Feb 2, 2014
They were good. The price was great, and we negotiated some repairs and a trade. They treated me fairly, and with respect, and also got me financed of what I though would be an impossible situation. I love my car!!!!
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Jan 31, 2014
Wouldn't tow what I needed
1 of 1 people found this review helpful.
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Jan 23, 2014
Got call and email. Too far.
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Dec 29, 2013
CD didn't work
1 of 1 people found this review helpful.
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Nov 10, 2013
they sold the truck I was interested in before I could get out there to see it.
1 of 1 people found this review helpful.
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May 30, 2013
ok.
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May 20, 2013
great response time with all the neccesary information at a glance
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Apr 20, 2013
good
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Apr 4, 2013
I only communicated with the dealership staff online, never spoke to anybody in person. I did go to the dealership to see the vehicle in question, but a quick once-over was enough to see that it was extremely overpriced for the condition it was in. I left before anybody could come outside to greet me.
1 of 1 people found this review helpful.
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Feb 26, 2013
trombkd
Sales person was aggressive and not very knowledgeable about the vehicle. Reminded me of the Danny Devito character in the movie Twins. Kept asking me if I was ready to write an offer. When I pointed to another customer sitting at the desk, he responded that he would just tell her to move to a different place. Very unprofessional/rude. The quintessential used car salesman and experience.
1 of 1 people found this review helpful.
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Jan 16, 2013
Good experience.
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Dec 28, 2012
Excellent response.
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Dec 20, 2012
I set up an appointment thru the Internet correspondence 3 days in advance since they were opened on Mondays until 9pm. Was advised the Saleman to see. After driving 40 miles in Rush Hour Traffic, I had left work early and arrived 1/2 hour prior to my appointment. When I arrived I waited 1/2 hour since the Salesman had a customer in his office. When he was finished he called me into his office. Did not know the vehicle I wanted to see so I gave him the information. When he checked his system he advised that they just sold that vehicle 1/2 hour ago. Tried to sell me another vehicle. Advised I was not interested. He blamed it on the Internet Contact. I advised he should have called me when the appointment was set up and I could have put a deposit on it. This is not a reliable Dealership. Would never do business with them again. They are not organized. It the car was a first come first servce basis I should have been advised. I was going to purchase this vehicle. Very unsatisified Customer
1 of 1 people found this review helpful.
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Oct 31, 2012
The sales lady was rude with me.
1 of 1 people found this review helpful.
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Sep 4, 2012
I am no longer interested in this vehicle...1). due to damage to the paint (chips in paint & rust) where you open the passenger back door, 2) very dirty... when I reclined the front seats & pulled up the back seats I found dried out french fries, and used bobby pins along with other debris. 3).The salesman also wasn't too eager to sit down with me in regards to this vehicle. Two days after test driving it, I called left a message. He called back at the end of the day, I went in again to discuss my trade in, he suggested that we meet on Tuesday (after Labor Day)... 5 days later to put together a deal & then for me to com back on Thursday (a week later) to possibly "close the deal"... Funny considering this vehicle has been on the lot their lot since May... The final straw was being called "Babe" by the sales man recommended to me from their online representative. He referred to me several times as "Babe"... I'm not any ones "Babe" let alone a salesman I just met that week!!
1 of 1 people found this review helpful.
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Jul 14, 2012
Car has different color interior. Condition with deficits would not expect this from a dealer. Sales partial informed but tries to help
1 of 1 people found this review helpful.
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Jul 8, 2012
The Sales Manager recognized that we had received poor service, and compensated us with a fill-up for our newly purchased vehicle. We waited over 1 hour past our appointment time due to insufficient and perhaps incompetant staff handling the paper work. Overall, we were very happy with our choice of vehicle, and the salespersons' assistance, but would rate their processing department at a 1. I would return to this dealership again, and would recommend them to a friend.
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