Suburban Ford of Sterling Heights

Internet Approved, Blue Oval Certified, Quality Checked

40333 Van Dyke Ave
Sterling Heights, MI 48313

Sales: (586) 203-3951

Service: (586) 434-0943

Today 9:00 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2018/06/18/20/42/2013_lincoln_mkz_hybrid-pic-1118746263511992816-152x114.jpeg

2013 Lincoln MKZ Hybrid FWD Used Cars in Sterling Heights, MI 48313

Great Deal
$3,265 BELOW
CarGurus IMV of $17,260

Price: $13,995

Mileage: 43,770

Location: Sterling Heights, MI 48313

Average time on market: 28 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Bordeaux Reserve Description: Used 2013 Lincoln MKZ Hybrid FWD for sale - $13,995, 43,770 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2015_ford_fusion-pic-1358672159693402677-152x114.jpeg

2015 Ford Fusion SE Used Cars in Sterling Heights, MI 48313

Great Deal
$2,376 BELOW
CarGurus IMV of $12,671

Price: $10,295

Mileage: 75,927

Location: Sterling Heights, MI 48313

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Description: Used 2015 Ford Fusion SE for sale - $10,295, 75,927 miles with Leather Seats, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2011_nissan_altima-pic-2218228412055459113-152x114.jpeg

2011 Nissan Altima 3.5 SR Used Cars in Sterling Heights, MI 48313

Great Deal
$2,345 BELOW
CarGurus IMV of $8,840

Price: $6,495

Mileage: 104,585

Location: Sterling Heights, MI 48313

Average time on market: 18 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Brilliant Silver Metallic Description: Used 2011 Nissan Altima 3.5 SR for sale - $6,495, 104,585 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2006_ford_f-150-pic-8113441469421010470-152x114.jpeg

2006 Ford F-150 XLT SuperCrew Styleside 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,843 BELOW
CarGurus IMV of $10,743

Price: $7,900

Mileage: 124,305

Location: Sterling Heights, MI 48313

Average time on market: 24 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Silver Clearcoat Metallic Description: Used 2006 Ford F-150 XLT SuperCrew Styleside 4WD for sale - $7,900, 124,305 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2012_chevrolet_tahoe-pic-2145971131205652765-152x114.jpeg

2012 Chevrolet Tahoe LTZ 4WD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,588 BELOW
CarGurus IMV of $25,583

Price: $22,995

Mileage: 97,252

Location: Sterling Heights, MI 48313

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Crystal Red Tintcoat Description: Used 2012 Chevrolet Tahoe LTZ 4WD for sale - $22,995, 97,252 miles with Autoride Suspension Package, Navigation System, Suspension Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2011_gmc_acadia-pic-4738873637469404528-152x114.jpeg

2011 GMC Acadia Denali AWD Used Cars in Sterling Heights, MI 48313

Great Deal
$2,143 BELOW
CarGurus IMV of $17,538

Price: $15,395

Mileage: 91,579

Location: Sterling Heights, MI 48313

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Red Jewel Tintcoat Description: Used 2011 GMC Acadia Denali AWD for sale - $15,395, 91,579 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels, Trailer Package, Technology Package
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2009_lexus_es_350-pic-1343065822510961772-152x114.jpeg

2009 Lexus ES 350 FWD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,820 BELOW
CarGurus IMV of $11,720

Price: $9,900

Mileage: 96,873

Location: Sterling Heights, MI 48313

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Golden Almond Metallic Description: Used 2009 Lexus ES 350 FWD for sale - $9,900, 96,873 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2013_chevrolet_corvette-pic-5563048968517239411-152x114.jpeg

2013 Chevrolet Corvette 1LT Coupe RWD Used Cars in Sterling Heights, MI 48313

Good Deal
$2,195 BELOW
CarGurus IMV of $33,190

Price: $30,995

Mileage: 9,731

Location: Sterling Heights, MI 48313

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Torch Red Description: Used 2013 Chevrolet Corvette 1LT Coupe RWD for sale - $30,995, 9,731 miles with Leather Seats
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2012_buick_enclave-pic-5924889416160432692-152x114.jpeg

2012 Buick Enclave Leather AWD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,769 BELOW
CarGurus IMV of $15,764

Price: $13,995

Mileage: 90,794

Location: Sterling Heights, MI 48313

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Carbon Black Metallic Description: Used 2012 Buick Enclave Leather AWD for sale - $13,995, 90,794 miles with Leather Seats, Aluminum Wheels, Driver Confidence Package
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2010_lexus_is_250-pic-2719784796132275662-152x114.jpeg

2010 Lexus IS 250 AWD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,667 BELOW
CarGurus IMV of $13,867

Price: $12,200

Mileage: 78,554

Location: Sterling Heights, MI 48313

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Mercury Metallic Description: Used 2010 Lexus IS 250 AWD for sale - $12,200, 78,554 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2015_chevrolet_equinox-pic-5093510220287382436-152x114.jpeg

2015 Chevrolet Equinox 2LT AWD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,517 BELOW
CarGurus IMV of $16,812

Price: $15,295

Mileage: 60,831

Location: Sterling Heights, MI 48313

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2015 Chevrolet Equinox 2LT AWD for sale - $15,295, 60,831 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2011_lexus_is_250-pic-3769686930296243425-152x114.jpeg

2011 Lexus IS 250 AWD Used Cars in Sterling Heights, MI 48313

Good Deal
$2,003 BELOW
CarGurus IMV of $12,903

Price: $10,900

Mileage: 91,851

Location: Sterling Heights, MI 48313

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ultrasonic Blue Mica Description: Used 2011 Lexus IS 250 AWD for sale - $10,900, 91,851 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2017_dodge_grand_caravan-pic-3725575495804797715-152x114.jpeg

2017 Dodge Grand Caravan SXT Used Cars in Sterling Heights, MI 48313

Good Deal
$2,079 BELOW
CarGurus IMV of $18,374

Price: $16,295

Mileage: 43,741

Location: Sterling Heights, MI 48313

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Billet Clearcoat Description: Used 2017 Dodge Grand Caravan SXT for sale - $16,295, 43,741 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2016_ford_f-150-pic-8661956454492271315-152x114.jpeg

2016 Ford F-150 Lariat SuperCrew LB 4WD Used Cars in Sterling Heights, MI 48313

Good Deal
$2,612 BELOW
CarGurus IMV of $39,607

Price: $36,995

Mileage: 31,558

Location: Sterling Heights, MI 48313

Average time on market: 38 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford F-150 Lariat SuperCrew LB 4WD for sale - $36,995, 31,558 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/06/18/20/42/2014_chevrolet_impala_limited-pic-5029548416873038563-152x114.jpeg

2014 Chevrolet Impala Limited LT FWD Used Cars in Sterling Heights, MI 48313

Good Deal
$1,651 BELOW
CarGurus IMV of $9,946

Price: $8,295

Mileage: 82,422

Location: Sterling Heights, MI 48313

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Silver Ice Metallic Description: Used 2014 Chevrolet Impala Limited LT FWD for sale - $8,295, 82,422 miles with Bluetooth, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 18, 2018
Good customer care, sales team is knowledgable
Jun 14, 2018
Jimveillette
Contact was a little sporadic, but their prices were pretty good.
Jun 12, 2018
Would not recommend Suburban Ford. Made an appointment to look at a vehicle and had to drive 75 minutes to get there. Once I arrived I was informed the vehicle was already sold. Complete waste of my time
2 people found this review helpful.
Jun 10, 2018
Guru5FWCV
5
they are great
Jun 8, 2018
Superstar6
Good overall experience, however sales person was handling multiple things and waited an extended period of time for him on my initial appointment.
May 31, 2018
GuruWF5BJ
Very good
Response from current dealership:
Thank you for taking the time to share your review with us!
May 20, 2018
PosieJo
The dealership email me to ask when I was coming .
0 people found this review helpful.
Response from current dealership:
Thanks for the feedback! We hope to serve you again in the future!
May 16, 2018
quick electronic communications and follow up
0 people found this review helpful.
Response from current dealership:
Eddie, thanks for the positive review!
May 7, 2018
Professional, awesome, and kind service at Suburban Sterling Heights... I love my car!☺️
1 people found this review helpful.
Response from current dealership:
Ann, congrats on your new car! We are elated that we were able to help you out.
Apr 18, 2018
Nice people, warm, helpful...
Apr 11, 2018
Great experience
Apr 3, 2018
I was called back and hung up on when they realized I was also a dealer but I was looking for a car for my 16 year old daughter a Lancer in particular. I only deal in exotics and things you wouldn’t put a child in for a first car. I called back & left a message for the female internet mgr whom NEVER returned my call, some other snide young lady did who would give no concise answers at all. Gives you a Very Shady feeling about the whole situation...... Very shocked General management allows this to happen on their sales team.
2 people found this review helpful.
Mar 30, 2018
Olivia Payne
Very wonderful staff, helped me with all my questions and helped me get the vehicle I really wanted, special shout out to Mr. Nathan West and the financial officer that looks like Elvis, if I ever need another vehicle I will return there. I highly recommend this dealership.
Mar 30, 2018
Palio_3239
Wasn't a very good experience. They seemed more concerned about moving product then helping a repeat buyer. They were not much into giving me any type of deal since my girlfriend just bought a 2018 flex from them. They wouldn't budge on the price. Everywhere else I went dealers were more apt on cutting me a deal. Since the vehicle I was looking at was used and I'm sure there was room for mark up. They refused to cut me any deal or was willing to work with me. I was short a $1000. So needless to say I went home without purchasing the vehicle I wanted while I waited around for an hour to get an answer on the price. I was basically given the run around by the used car manager. The salesmen couldn't close the deal so he brought in his manager. To me that is weak on a salesmen part. I don't recommend this dealer ship at all
2 people found this review helpful.
Response from current dealership:
Palio_3239, we're disappointed to hear that you didn't have a more positive experience. Our cars are priced low to benefit the customer but in order to sell the call at a marginal profit, there is a certain threshold that we cannot pass. Each customer is different and we attempt to work on deals that are mutually beneficial to both parties.
We have the largest inventory of cars in Michigan and we invite you to find a similar vehicle. If you are willing to give us another chance, please reach out to our General Sales Manager Jim Elder at (586) 268-7500.
Mar 25, 2018
BCHAMM
Got back with me in good time but the vehicle was sold before I could see it
Mar 14, 2018
smartinfam
5
Suburban Ford was very helpful and contacted me to see if there was any way they could help me.
1 people found this review helpful.
Mar 12, 2018
Very nice dealership with friendly staff was not so impressed with how the vehicle smelled on the inside when I took for a test drive. Other then that very pleased with overall experience.
1 people found this review helpful.
Feb 28, 2018
ChuckJack
Great people, Great follow up. I was interested in another car that they had at their Troy location and ended up buying it.
Feb 22, 2018
Very Responsive and direct.
Feb 19, 2018
Great communication.
Feb 8, 2018
I set up an appointment and I got there for a test drive , after driving a hour to get there , and someone drives off in the truck as soon as we sit down . I asked them to call me if they sold the truck . So I don’t waste my time . The sales guy Jayson said it happens and went about his biz . Never again !!!
6 people found this review helpful.
Feb 7, 2018
I ended up buying the truck. Their deal beat anyone else I found in the country.
1 people found this review helpful.
Jan 30, 2018
JSpark
Great response
1 people found this review helpful.
Jan 17, 2018
They responded and offered to pay $25 to drive out there. The weather was bad last weekend so we have not yet made the trip.
1 people found this review helpful.
Jan 14, 2018
GuruZKDCB
Good response 5
0 people found this review helpful.
Dec 29, 2017
Very good.
0 people found this review helpful.
Dec 28, 2017
Tony331980
Man oh man! My experience was great! Mike Larose busted his but for me, the finance manager Anthony was awesome going over the numbers and the sales manager came through in the clutch for me to get my payments to where I needed them to be! I will be back with my wife to get her into a newer car here in a couple of months. The drive from and back to Ohio was well worth it. Got my Explorer in my favorite color and it rode great on the almost 4 hour trip home. I'm recommending Suburban Ford to everybody. I stole a bunch of Mike's business cards, he may wanna call Vista Print lol.
2 people found this review helpful.
Dec 16, 2017
GuruZNSJY
The deli was very persistent with calling and trying to sell me affordable trucks
0 people found this review helpful.
Dec 15, 2017
Responded quickly to my questions and were really good to work with but sold the car before I could make it up there
1 people found this review helpful.
Dec 10, 2017
Guru6S6F
The sales person Jeremy was friendly and helpful even though I did not purchase a vehicle. He was very busy with people waiting in line. His desk was set up in an open space with not much privacy.
Nov 21, 2017
ZZTopGuru
This was a terrible experience. I drove for nearly an hour, to find out that it would only be possible to test drive in the parking lot until they certified it. The sales manager, Guido, even backed up the sales person's actions. He did not set expectations well before I went. He showed me a website on the car that said it was under inspection, but did not say on the phone beforehand to look at that webpage. In summary, I got jacked around. I recommend strongly against this used car lot. I cannot comment about the new car lot at Suburban Ford. I have had good experiences at other Suburban dealerships, just not here, not by a long shot.
6 people found this review helpful.
Nov 10, 2017
GuruDBTTT
good follow up but a little slow responding.
3 people found this review helpful.
Nov 6, 2017
I love this truck it's just what I want and need. I did not follow up because I really low buget
1 people found this review helpful.
Oct 31, 2017
Coryvaldez
Car was reportedly sold when I went to test drive. The next day someone from dealer called me about the car if I was interested. I told them that the car was sold. I was a little confused..
4 people found this review helpful.
Oct 18, 2017
Car164
Pleasant experience initially, but then started mass emailing and texting after the fact.
4 people found this review helpful.
Oct 5, 2017
Great experience!!!
1 people found this review helpful.
Sep 29, 2017
Car was in service so couldn’t test drive. Filled out credit app was told they would contact me to let me know if I was approved but no one followed up with me bad customer service.
9 people found this review helpful.
Sep 25, 2017
Tipphany
They committed to keeping in touch and keeping you updated is excellent
1 people found this review helpful.
Sep 10, 2017
Friendly, courtious very nice experience
1 people found this review helpful.
Sep 8, 2017
charanj
Very quick response and sales people are very kind.
4 people found this review helpful.
Sep 3, 2017
GuruDTBQ2
My husband & I repeatedly inquired about a van, & all we got in response was repeated automated emails.
7 people found this review helpful.
Sep 2, 2017
Found the Nitro for 3100.00. T he next day the raised the price to 5900.00. Didn't have the decency to return phone calls to say the vehicle was sold. They don't care about customer service just money.
9 people found this review helpful.
Aug 27, 2017
Very good, they were very pleasant and helpful I would buy a carfrom them and recommend them.
1 people found this review helpful.
Aug 25, 2017
Stress free!
1 people found this review helpful.
Aug 22, 2017
Called told them I was interested in the Explorer. Scheduled a appointment for days later. Called the day before the appointment said it's still there asked me if I wanted to come up that day. Told them I was going to wait until my salesman came back from his day off. Called the day of my schedule appointment to let them know I'm on my way up because I had a 2 and half hour drive. Was told by my salesman that the Explorer was sold the day I that I called. Then he tried to sell me other vehicles 6000-12000 more then the one I called about. They could of told me it sold when I called the second time to verify it was still there.
17 people found this review helpful.
Aug 17, 2017
dijits27
5
Wonderful to work with!
1 people found this review helpful.
Aug 16, 2017
judy4leafs
Quick response. Perhaps too many once communication started
2 people found this review helpful.
Aug 4, 2017
GuruSRCP
Very nice people who will return your calls, they're very helpful and understand you needs
1 people found this review helpful.
Aug 3, 2017
Guru9R29Z
First class dealership.Sales rep willing to work with you. Got the price down where we could both live with it . That's what really matters. Drove off with a new car !!
2 people found this review helpful.
Aug 2, 2017
The vechile isn't what the picture showed. It had a cracked front bumber, cracked windshield & in the description of the vechile it says it has air conditioning in which when I test drive the vechile, it does not have air conditioning. I feel it's a very deceptive advertising of the Did he nitro I went there to possibly purchase. The sales agent was attentive & professional.
8 people found this review helpful.
Jul 31, 2017
They contact me back very quickly unfortunately I had already went with another dealer.
1 people found this review helpful.
Jul 31, 2017
They were very quick to respond But they kept texting and emailing even after the the truck was sold.
Jul 27, 2017
Very good.
Jul 17, 2017
Jul 15, 2017
Guru9NN7R
Very Quick response time and even faster service. Included carfax and test drive. Worked with me until i received the rest of my funds which took several days. The best price also. Thank you John Halsey at the Suburban Collection.
0 people found this review helpful.
Jul 15, 2017
Great team of sales reps.
Jul 5, 2017
Very good service and they worked hard to make the deal work but couldn't get together. Recommended
1 people found this review helpful.
Jul 1, 2017
Responsive, took time to find out what I wanted
Jun 28, 2017
Guru9BYV7
The dealership reached out very quickly after I inquired about the vehicle and has been in constant contact through email.
1 people found this review helpful.
Jun 17, 2017
GuruW6XT
Said car was there but it was sold, no communication between secretary and salesmen. I drove 200 miles to find out, plus 200 back home.
17 people found this review helpful.
Jun 15, 2017
My experience began disappointing, as I had contacted the internet sales person to express my interest in the vehicle, contacted her to let her know we would be on our way to view and test drive the vehicle and arrived only to discover the vehicle I was told was available was sold. The salesman who we had initial contact with upon arriving at the dealership was a jerk. He didn't offer to show us any vehicles, he told us to go outside and look (at what they claim is the largest dealership in Michigan) to see if we could find something. I thought he should have offered to help us find something, instead of sending us out on our own. The blessing was Dara, who came out and offered to assist us. Although the process was a bit tedious, she was extremely helpful, polite and obviously, wanted to make a sale. I was a little disappointed that Dara wasn't available to close the sale, but it's not her fault I get paid on the day she has off. My husband is happy with the vehicle and so am I.
6 people found this review helpful.
May 31, 2017
Service is outstanding
May 23, 2017
bco32814
Staff did well and salesman put together a good deal for me ... the car I bought was at another dealership
May 5, 2017
Got right back with me
Apr 9, 2017
The Ford Escape was on the lot and was 100% as the ad read it was the first Escape that I had a chance to review.. Still looking, Great sales people, I will keep looking for one I hope it shows up on there lot.
Mar 22, 2017
Very nice response! Vehicle sold before I could get to it but oh well.
0 people found this review helpful.
Mar 13, 2017
Ltz2
Suburban of sterling heights offer great service the dealership answer all my question thank you assistance I appreciate that
1 people found this review helpful.
Mar 11, 2017
Spyder_8040
they replied quickly -several times--their good.
Mar 9, 2017
Mar 9, 2017
Received emails from 2 individuals and I was contacted and assured both vehicles were available and urged to come take a test drive. Upon inquiry, I was advised that their prices were checked constantly and there was not a lot of room for negotiation. My research shows their prices to be competitive and fair but I am hoping to find a more flexible/negotiable option.
2 people found this review helpful.
Mar 5, 2017
All of the salesmen were great and found a good variety of vehicles to choose from.
Feb 24, 2017
Very patient and attentive! Highly recommended
1 people found this review helpful.
Feb 22, 2017
They are still in contact with me helping me find a vehicle.
Feb 20, 2017
We were contacted very promptly ! Did not have what we needed at the time.
Feb 9, 2017
Mario was great to deal with. Showed great patience and worked on several options with me. I did not purchase the vehicle from here, I found something else to my liking.
1 people found this review helpful.
Feb 4, 2017
Responded quickly just had someone else interested in at same time. Did call and let me know before I drove 3 hours
1 people found this review helpful.
Jan 22, 2017
The dealer responded right away, but I no longer needed their assistance.
1 people found this review helpful.
Jan 18, 2017
Suburban responded to my email inquiry promptly and invited me to take a test drive. Unfortunately I misread the online listing and it was not the vehicle I was interested in. It was a SuperCab and I was looking for a SuperCrew. They did not have any 2016 models that fit my wants so I ended up finding one elsewhere. No fault to Suburban as they offered what they had.
2 people found this review helpful.
Dec 18, 2016
Responded to my email inquiry quickly. I dealt with Brad who was very professional. Did not end up buying the car because my wife was not on board with me buying another Mustang:(.
0 people found this review helpful.
Dec 7, 2016
dealer promptly responded
1 people found this review helpful.
Dec 2, 2016
Bought a car from them..They were great to work with.
0 people found this review helpful.
Nov 25, 2016
E excellent dealer prompt call back and why don't you set up an appointment with me with no problem I recommend thim highly.
1 people found this review helpful.
Nov 22, 2016
Bought two vehicles including the avalanche nice deal
1 people found this review helpful.
Nov 5, 2016
The sales person was very nice and helpful.
Nov 5, 2016
They emailed me and called early the next day. they were very nice to talk with. Unfortunately they sold the truck before I was able tobuy it.
0 people found this review helpful.
Oct 23, 2016
They called me twice . The first caller was arrogant. The second person that called was Pleasant.
1 people found this review helpful.
Oct 20, 2016
Good.
Oct 19, 2016
Contacted me right away.
Oct 11, 2016
Had a very good experience. I would recommend.
Sep 30, 2016
Dana responded back very fast .She gave me a full run down on the car but I decided to pass on the deal
Sep 29, 2016
Dealer contacted me immediately was very personable on the phone and kept me apprised of the situation with the car throughout.
Sep 20, 2016
ETaber44
Resonded promptly
2 people found this review helpful.
Sep 12, 2016
Salesman was terrible. Always asking are you buying today. Cut our conversation short. Don't recommend this dealership.
6 people found this review helpful.
Sep 7, 2016
Goingthrulife
Even though I was just looking, they contacted me to see if I needed any help.
Sep 4, 2016
Very helpful and friendly, still havnt made a deal yet but it's been a few days. But I can see they are working hard to get the vehicle I want.
Sep 1, 2016
The car was sold the day they contacted me and I made a blank trip,don't call a customer in and when he or she get there you sold the car already know what's on your inventory
6 people found this review helpful.
Aug 20, 2016
Poor they lied about having the truck in stock its still listed on car gurus but its not even there it was gone the day they got it thry lied n told me to come out and when i did they tried to sell me something else
8 people found this review helpful.
Aug 19, 2016
Great
0 people found this review helpful.
Aug 3, 2016
Loved everything about the experience with all the personnel. A little surprised to have less then a quarter tank of gas when taking the truck but would recommend this dealer to all of my friends!
Aug 2, 2016
They responded right away. Very friendly and professional. Decided not to buy at this time but the dealer was just great.
Aug 1, 2016
Good/ great deal
Jul 10, 2016
Best experience I have had ever, in life buying a car. RUSS IS A BOSS, buy from him if your iooking for a car and a great deal
Read 76 old reviews
Jun 15, 2016
Quick to respond and respected my wishes for email contact only unlike some other dealerships
Jun 15, 2016
"Sure it available! Come on in....... Oh I'm sorry that just sold."
10 people found this review helpful.
Jun 14, 2016
Great!
0 people found this review helpful.
Jun 2, 2016
They called and the car is not available that time. And sez give them a week. But didn't get a call since. I will call no. I forgot about this.
3 people found this review helpful.
Jun 2, 2016
good experience but the truck didn,t have a power moon roof which I was hoping for.
Jun 2, 2016
Excellent experience, when I'm looking for another vehicle I will go there first
Jun 1, 2016
Quick clear communications. The car was sold before we could arrange a test drive.
1 people found this review helpful.
Response from current dealership:
Gary, it's unfortunate the vehicle you were looking at was sold, but we are willing to help you find another vehicle that meets all your expectations!
May 30, 2016
Got back with me right away, would like to see online all issues with vehical
2 people found this review helpful.
Response from current dealership:
Rick, we are happy to hear that someone has kept in contact with you about he vehicle you were looking at, and we hope you find one that fits all your wants and needs!
May 29, 2016
They contacted me and have done so every couple days.
Response from current dealership:
Tony, it's great someone has been in contact with you and we hope your experience with us is positive!
May 24, 2016
Good experience really. I just need to get there, it's 70 miles to drive.
Response from current dealership:
Mike, it is unfortunate that we were unable to make a deal with you on the truck. Thank you for your feedback and we hope to work with you again in the future!
Apr 28, 2016
They got back to me in a timely fashion.
Response from current dealership:
Randy, we are pleased to hear that we got back to you quickly and we hope to work with you again!
Apr 23, 2016
Received email from dealer ship within a day!
Response from current dealership:
Steve, we try and get back to our customers as quick as possible and it's great they did within a day! We hope to hear from you again soon!
Apr 19, 2016
They say test drive a vehicle get a 25 visa gift card u never get it. Friend of mind bought a vehicle from them he never got his 25 dollar visa card.
3 people found this review helpful.
Mar 30, 2016
Aweful dealer sold me truck overfilled all fluids and i had to change the thermostat 3 days after buying called them 4 times and they never responded
6 people found this review helpful.
Mar 12, 2016
Great!
0 people found this review helpful.
Mar 9, 2016
I received multiple emails, but when I called the dealership, I was put on hold & the line disconnected. After this happened three times, I went elsewhere.
4 people found this review helpful.
Feb 8, 2016
Spoke briefly on the phone.
0 people found this review helpful.
Feb 5, 2016
sbp_grafx
5
Did not reply with information requested. Instead wanted me to call them.
2 people found this review helpful.
Jan 19, 2016
Helpful
Dec 29, 2015
Gustavo1990
The best dealer easy too work with them nice staff
Dec 7, 2015
great
Dec 1, 2015
Easy to work with, made car buying easy
Nov 28, 2015
Great
0 people found this review helpful.
Nov 17, 2015
Dealer responded quickly but the vehicle posted on carguru had sold but hadn't been takin down. They offered to help me find a vehicle that fit what I was looking for but were unable to help me at the time.
2 people found this review helpful.
Nov 13, 2015
Very difficult to contact over phone, kept passing from one to another. and by the time the right person calls, truck is sold
7 people found this review helpful.
Nov 12, 2015
Staff was very pleasant and thoughtful.
Nov 3, 2015
Overall great experience! Very clean and professional environment. I would recommend them to friends and family.
Oct 26, 2015
FLIPPINWHIPS
75
I had great sales rep.even though the vehicle sold before I could get there. He called in plenty of time to alert me so no trip was wasted.
1 people found this review helpful.
Sep 5, 2015
Best experience I've ever had with a dealership.
Aug 29, 2015
Horrible experience at this place. Drove out to my appointment with Dylan and was told it was sold, but they have a lesser vehicle with none of the options I wanted for about the same price
7 people found this review helpful.
May 4, 2015
Car was sold when I got there
3 people found this review helpful.
Mar 17, 2015
The used car staff was very courteous and professional
Feb 16, 2015
Dealer said they had a car but didn't inform me that it was sold.
6 people found this review helpful.
Jan 16, 2015
Melissa never returned my follow up phone call regarding a used truck.
4 people found this review helpful.
Dec 29, 2014
The entire team was great!
0 people found this review helpful.
Dec 4, 2014
I kept getting emails saying Hi or sending me to another person that was supposed to work with me...but they never worked anything. I sent them an email stating exactly what I wanted and they never even replied with pricing...it was a constant circle of "Hello emails". Ugh!
4 people found this review helpful.
Oct 22, 2014
ilacuramdx
When they did respond, car was "sold". Bait and Switch, car still showing on listing over a week later!! For people who are ready to buy, this is very frustrating!
2 people found this review helpful.
Oct 2, 2014
They finally called back. But the truck was sold. They said they would contact me if they found a similar vehicle.
1 people found this review helpful.
Sep 28, 2014
Salesman responded to all my questions and worked with me to get me into the car of my dreams. Did not pressure me to buy which is always good.
Sep 9, 2014
Didn't have what I wanted, and when they did sold it too fast :/
1 people found this review helpful.
Aug 23, 2014
Response was good wanted a newer vehicle
Aug 6, 2014
Pleasant response. Found another vehicle at another dealership
Jul 28, 2014
The vehicle they tried to sell me was junk. When I called the salesperson out on this he never contacted me back. The vehicle I was to test drive had mechanical issues, but no one told me. I drove from Taylor for nothing.
3 people found this review helpful.
Jul 26, 2014
Brandon and Brian were great!!!! Love that dealership and the car. I wish they were closer cuz I hate sterling heights!
Jul 17, 2014
Jul 14, 2014
good!
Jun 22, 2014
Responsive when making initial contact but when I went to the appointment to see the car, which was well over an hour away, car had been sold Waste of my time
3 people found this review helpful.
Apr 30, 2014
great
Apr 22, 2014
fast response, positive experience
Apr 21, 2014
Responded quickly
Mar 6, 2014
jlsmith1000
5
It's a shame to drive all the way to a dealership after confirming via phone they have the truck to find out they can't show it to you when you get there and they also don't have the title.
2 people found this review helpful.
Feb 20, 2014
The people were very good and responsive. It was a sales tax issue that kept me from purchasing from them.
Feb 19, 2014
They are very helpful!
Feb 18, 2014
175
Suburban Ford of Sterling Hgts is the very worst fraudulent dealership I have ever encountered. Still waiting for the rest of my refund on a car I purchased and returned within 10 days... I will never go there again and would never refer anyone else to buy from them either!
2 people found this review helpful.
Feb 17, 2014
No pressure sales
Feb 13, 2014
Suburban Ford were very supportive to me during my search process. I bought a vehicle elsewhere but was very satisfied with Suburban Ford.
Feb 11, 2014
Wanted to much. To high of miles
1 people found this review helpful.
Feb 6, 2014
Missed the jeep the had, but did what they could to help.
Feb 3, 2014
dud not purchase the vehicle from them due to distance...but were verry curtious and helpfull and prompt resplies, ect..
Feb 2, 2014
They were good. The price was great, and we negotiated some repairs and a trade. They treated me fairly, and with respect, and also got me financed of what I though would be an impossible situation. I love my car!!!!
Jan 31, 2014
Wouldn't tow what I needed
1 people found this review helpful.
Jan 23, 2014
Got call and email. Too far.
Dec 29, 2013
CD didn't work
1 people found this review helpful.
Nov 10, 2013
they sold the truck I was interested in before I could get out there to see it.
1 people found this review helpful.
May 30, 2013
May 20, 2013
great response time with all the neccesary information at a glance
Apr 20, 2013
Apr 4, 2013
I only communicated with the dealership staff online, never spoke to anybody in person. I did go to the dealership to see the vehicle in question, but a quick once-over was enough to see that it was extremely overpriced for the condition it was in. I left before anybody could come outside to greet me.
1 people found this review helpful.
Feb 26, 2013
trombkd
Sales person was aggressive and not very knowledgeable about the vehicle. Reminded me of the Danny Devito character in the movie Twins. Kept asking me if I was ready to write an offer. When I pointed to another customer sitting at the desk, he responded that he would just tell her to move to a different place. Very unprofessional/rude. The quintessential used car salesman and experience.
1 people found this review helpful.
Jan 16, 2013
Good experience.
Dec 28, 2012
Excellent response.
Dec 20, 2012
I set up an appointment thru the Internet correspondence 3 days in advance since they were opened on Mondays until 9pm. Was advised the Saleman to see. After driving 40 miles in Rush Hour Traffic, I had left work early and arrived 1/2 hour prior to my appointment. When I arrived I waited 1/2 hour since the Salesman had a customer in his office. When he was finished he called me into his office. Did not know the vehicle I wanted to see so I gave him the information. When he checked his system he advised that they just sold that vehicle 1/2 hour ago. Tried to sell me another vehicle. Advised I was not interested. He blamed it on the Internet Contact. I advised he should have called me when the appointment was set up and I could have put a deposit on it. This is not a reliable Dealership. Would never do business with them again. They are not organized. It the car was a first come first servce basis I should have been advised. I was going to purchase this vehicle. Very unsatisified Customer
1 people found this review helpful.
Oct 31, 2012
The sales lady was rude with me.
1 people found this review helpful.
Sep 4, 2012
I am no longer interested in this vehicle...1). due to damage to the paint (chips in paint & rust) where you open the passenger back door, 2) very dirty... when I reclined the front seats & pulled up the back seats I found dried out french fries, and used bobby pins along with other debris. 3).The salesman also wasn't too eager to sit down with me in regards to this vehicle. Two days after test driving it, I called left a message. He called back at the end of the day, I went in again to discuss my trade in, he suggested that we meet on Tuesday (after Labor Day)... 5 days later to put together a deal & then for me to com back on Thursday (a week later) to possibly "close the deal"... Funny considering this vehicle has been on the lot their lot since May... The final straw was being called "Babe" by the sales man recommended to me from their online representative. He referred to me several times as "Babe"... I'm not any ones "Babe" let alone a salesman I just met that week!!
1 people found this review helpful.
Jul 14, 2012
Car has different color interior. Condition with deficits would not expect this from a dealer. Sales partial informed but tries to help
1 people found this review helpful.
Jul 8, 2012
The Sales Manager recognized that we had received poor service, and compensated us with a fill-up for our newly purchased vehicle. We waited over 1 hour past our appointment time due to insufficient and perhaps incompetant staff handling the paper work. Overall, we were very happy with our choice of vehicle, and the salespersons' assistance, but would rate their processing department at a 1. I would return to this dealership again, and would recommend them to a friend.

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