Sorensen & Schade Chevrolet

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GM Certified Internet Dealer

21500 Hwy 27 N, Lake Wales, FL 33859
Map & Directions

Sales: (888) 496-1407

Service: (888) 506-9229

Closed Today (Sun)
show business hours
Dec 27, 2016
I purchased the Chevy Silverado from this Dealership as the Owner agreed to the amount of my offer. We cemented the details of the purchase on Thursday, December 6th and I agreed to take delivery of the Vehicle on Saturday, December 8th. Between these dates the Salesman agreed to have the Oil Changed & Service and wash the Vehicle. Also, the rear Spare Tire Lock Cover was to be replaced, and I was to get the Maintenance History of the Vehicle. Upon my arrival on Saturday morning, the Vehicle had been cleaned, but nothing else. I was told, by the Salesman, that he had other things to do besides helping get the Vehicle ready and that he would "try" to get the Spare Tire Lock Cover in a couple of weeks. As one of the Tires showed to be low on pressure, he tried to air up the Tires and, when this didn't solve the problem, he did get one of the Mechanics to change a Tire Sensor. As he was working to solve this problem, I noticed that he changed the Oil Usage Setting in the Computer System from 25% to 100%, so I am unsure if the Oil had been changed. He didn't get the Maintenance History for me. As a result of the Salesman's attitude, after I had paid for the Vehicle, I was very disappointed. Additionally, I have not been contacted, since I took delivery, to determine if everything about the Vehicle is O.K. or about my experience. They made the initial Deal, but the closure was less than satisfactory.
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Oct 11, 2016
I respond to his emails, but he keeps sending me one that asks.. did I receive his email. it's a little frustrating.
0 of 1 people found this review helpful.
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Oct 10, 2016
My only concern is the car that I looked at wasn't clean and had no gas in it. Took a short drive but after a trip around the block had to return because it was on empty. This is not the reason I didn't purchase the vehicle but I would make it a priority in the future. Salesman was very nice and there wasn't any pressure technics, that would turn me off.
0 of 1 people found this review helpful.
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Oct 5, 2016
Wasn't a good experience...dealer very unenthusiastic,want really tryna sell me the car....practically in and out in 20 minutes... didn't even offer any other options
0 of 1 people found this review helpful.
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Jul 8, 2016
Still haven't had an opportunity to visit the dealership, but the correspondence to date by email has been satisfactory.
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Jun 11, 2016
Very good and very personable
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Apr 20, 2016
These people lie about everything, from the mileage to the Carfax. They are definitely a janky car dealership. Don't trust or buy anything from them
0 of 1 people found this review helpful.
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Apr 16, 2016
Got 3 separate generic emails asking if they can help with anything. Sent 2 emails and did not recieve a specific answer to single simple question
0 of 1 people found this review helpful.
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Nov 19, 2015
Five stars
1 of 1 people found this review helpful.
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Oct 24, 2015
Didn't buy the car but good experience
1 of 1 people found this review helpful.
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Jun 21, 2015
Although I made no purchase Ed was very helpful and interested in my vehicle needs.
0 of 1 people found this review helpful.
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Mar 18, 2015
I purchased this car and I love it. The hospitality at Sorensen & Schade is top notch!
1 of 1 people found this review helpful.
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Old Dealer Reviews

Jan 27, 2015
Straight forward...factual
1 of 1 people found this review helpful.
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Nov 4, 2014
Ed was very attentive and also knew the nuances of the car. The car itself was in very good condition. Unfortunately, I just did not like the color. Any other color ....I would have bought it. Overall, I enjoyed my visit.
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May 20, 2014
Emailed and called. Very helpful!
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May 15, 2014
Ed keller was great
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Apr 8, 2014
They responded by phone the first time and text afterwards. The response had a lag time compared to another dealership I was working with. Also, there seemed to be an undertone from the guy I was dealing with, lack of sincerity or something, in the end when I said that is what made me drive twice as far to another dealership to get my car - he got more of an attitude and couldn't validate my feelings. Truth is, they lost my business due to poor customer service and communication.
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Apr 7, 2014
good service and a pleasant time
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Mar 4, 2014
Great experience. Just enough communication without being overbearing!
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Feb 6, 2014
run grate so far
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Apr 24, 2013
I purchased a 2010 HHR Limited Edition LT2 that had a back blinker out. I drove 2 hours to pick up the car. The salesman was aware the light was out because we talked about it on the test drive. The car ran out of gas on the test drive. My own fault, I forgot to mention it after we got back to the dealership after waiting for them to come out to put a gallon of gas in the vehicle. IMPORTANT: Upon arriveing home, thinking it was a bulb as the salesman suggested, I discovered that the wireing harnes was all cut an that the complete socket for the bulb was missing for the vehicle. I contacted them and they said if I would drive it back to the dealership (2 hour drive to and 2 hour drive back, would need to take a day off work to do it) that they would fix it for $175.00. I ended up paying more at a local Chevy dealership to fix it but saved the day off work. NEVER BUY A VEHICLE FROM SORENSON & SCHADE. They obviously do not stand behind their deals nor do they inspect cars that they sell well.
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Apr 1, 2013
dealer rsponded quickly through e-mail
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Feb 22, 2013
Dealer responded right away. Went to the dealership a few days later and had a smooth, easy transaction start to finish. Due to the nature of the business we sort of expected bait and switch but they were true to the Internet prices and there were no surprises. Love the car and the dealership.
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Nov 4, 2012
Could not make a deal......was way too high..above retail value
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Jul 5, 2011
james was very nice
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