Starling Chevrolet of Orlando

13155 S Orange Blossom Trl
Orlando, FL 32837

Sales: (321) 250-5957

Service: (888) 239-3019

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 4, 2017
an initial reply was received from Starling Chevrolet, but subsequently no other correspondence was RECEIVED in further inquery by me, Apparently did not want to do business!
Is this review helpful? Yes | No

Response from Starling Chevrolet of Orlando:

Cab, my name is Kevin McGill and I am the eCommerce Director here at Starling Chevrolet. I'm sorry to hear that you haven't received any further follow up. Please contact me directly so that I can answer any questions you have. (407) 270-9065   I look forward to hearing back from you soon.
Dec 2, 2017
Took a long time for them to get back with me!
Is this review helpful? Yes | No

Response from Starling Chevrolet of Orlando:

Larry,  I'm so sorry to hear this. My name is Kevin McGill and I am the eCommerce Director at Starling Chevrolet. Please contact me directly so I can answer any questions you may have.  (407) 270-9065. I look forward to hearing from you soon.
Nov 7, 2017
"Horrible Experience!" I visited the dealership on 11/5/2017. I had a scheduled 11:30am appointment to see a 2005 Corvette. Upon arrival I waited for my "sales person" but was told he was not available and that a different sales person would assist me. He was a nice young guy but he later admitted that he had only been at the dealership for about 2 weeks. He told me he needed my license and that he would get the car, standard protocol. After about 10 mins he came back and told me now he needed to run around the lot to find the car. He was not kidding, he was literally running around the lot, I watched him circle the entire area until he was no longer insite. He reappeared a few minutes later with I have good news, and bad news. The good news was he located the car, the bad news was he did not know where the key was, so this would take some more time. He escorted us out to show us the car, that we could not get in but could still look at while he went on a mission to locate the key. After about 10 more minutes he again reappeared with another good news, bad news scenario. Good news was that he had located the key, bad new was (and he prefaced this with "the car has not been serviced and brought up to Starling standards yet", odd since the car has been on auto trader for at least a week and I had a scheduled appointment to see this specific car), anyway the bad news it will not crank however it is not because of any mechanical issue. Now call me crazy but I'm not sure what else would cause it not to crank, accept a mechanical issue? So after driving from DeBary to Kissimmee, waiting for about 30+ minutes total, for a SCHEDULED appointment, I was able to see the outside of the car, finally the inside of the car but obviously could not hear it run nor take a test drive. I really felt sorry for this young sales person as he was clearly hung out to dry by his peers and management. Never did anyone offer to help him as he was obviously struggling with a bad situation and no manager offered to apologize. In reading previous reviews I see this is a fairly consistent issue at this shop, you would think someone would get this cleaned up but evidently it is considered acceptable customer service. Since I am the GM at a very successful sales company I know this would not be something I would tolerate. I'm only mad at myself for not reading the reviews sooner. I did send a follow up email to my imaginary sales person but predictably I did not hear back. The good news is that I think the car is what I'm looking for, the bad news I would have to deal with this dealership to purchase it.
4 of 4 people found this review helpful.
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Response from Starling Chevrolet of Orlando:

Rod,

    I apologize for your experience.  We strive to wow our customers, and it looks like we succeeded in your case, but in the exact wrong way.  As you point out we dropped the ball in numerous places on Sunday, and let you down.  I know its of little consolation to you, Rod, but this will be a teaching moment and we will try to ensure a similar situation doesn't happen again to another guest.  
Nov 5, 2017
Excellent experience. The dealers and dealership were superb. Helpful and very courteous. They will earn my business.
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Oct 23, 2017
Very quick response and follow up.
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Oct 21, 2017
Quick easy and great customer service
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Oct 17, 2017
Great way to buy a car. All went well, dealership top notch!!!
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Oct 14, 2017
GuruDY47X
Overall pleased.
Is this review helpful? Yes | No
Mar 29, 2017
I was interested in this car. it was priced on internet for 29,500. when he responded the price was 32,500. he inceased the price 3,00 more.
19 of 19 people found this review helpful.
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Mar 7, 2017
Very good follow-up. Just not time for me to purchase.
1 of 1 people found this review helpful.
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Mar 6, 2017
bapa25
5
They answered my questions.
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Mar 5, 2017
Gary Bianchi
They were great, but the car wasn't exactly what I was looking for. They offered to keep looking.
1 of 1 people found this review helpful.
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Mar 4, 2017
Made deal and stayed with the deal
2 of 2 people found this review helpful.
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Mar 2, 2017
Took a little longer than expected to receive the first contact. After that have talked to the staff and had a great experience with that. They still continue with contacting me to make sure everything has been to my satisfaction
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Feb 27, 2017
five stars car was exactly as shown sales person was great - she went over and above to make sure i had everything i needed
1 of 1 people found this review helpful.
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Feb 13, 2017
Carver2014
Quick response from them
3 of 3 people found this review helpful.
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Response from Starling Chevrolet of Orlando:

Thanks Carver we try!
Jan 21, 2017
They are awesome! I didn't end up with vehicle but that was on me, bit out of budget.
1 of 1 people found this review helpful.
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Response from Starling Chevrolet of Orlando:

Jason,

    Thanks for the kind words, and hopefully we can help you in the future with a different vehicle :)
Jan 2, 2017
Had the car I had been looking for, negotiated the price in good faith. Came to an agreement, handled financing without a glitch, took care of a minor repair as promised,
3 of 3 people found this review helpful.
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Response from Starling Chevrolet of Orlando:

Randal,

    Thank you for the kind words!
Jan 2, 2017
Very nice people, but couldn't come down in price
3 of 3 people found this review helpful.
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Nov 17, 2016
Their response and follow up was great. They even sent me a video of the car
1 of 1 people found this review helpful.
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Oct 23, 2016
Arthur was very good and he can do best for me to get the best choice. Even if I don't get approved:) I will come back again after few weeks.
Is this review helpful? Yes | No
Sep 9, 2016
Happy
Is this review helpful? Yes | No
Sep 1, 2016
Took awhile to respond and by then I already had another deal.
1 of 1 people found this review helpful.
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Jul 19, 2016
Ram_Truck_Guy
Very good experience. Contacted and understood that they did not have my vehicle.
Is this review helpful? Yes | No
Jul 14, 2016
They contacted we spoke I was told they will look for what I wanted but sales man never responded.
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May 18, 2016
Nice group
Is this review helpful? Yes | No
Apr 21, 2016
They sent some generic respond but never responded directly about the car I requested. After a few days I had to go to their website to find out it was sold.
3 of 3 people found this review helpful.
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Mar 2, 2016
w3willy
Nice folks, worked hard to find me the right truck. Very good internet group. Superior communications.
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Feb 7, 2016
Good
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Jan 23, 2016
Good fast answer
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Jan 15, 2016
Very professional and responsive.
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Read 9 old reviews
Dec 1, 2015
Dealer ; didnt call back for a week
2 of 2 people found this review helpful.
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Nov 16, 2015
No pressure, efficient transaction. Ernie was an excellent saleman.
1 of 1 people found this review helpful.
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Nov 16, 2015
great feedback, salesman texted me pics before dealership had any on website...no complaints
1 of 1 people found this review helpful.
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Sep 11, 2015
I inquired about a Car Fax on a particular vehicle, they responded 3 times by 3 different sales reps, 2 of them said they called me when I didn't leave my # and I never got a Car Fax. Reminded me "why" car sales people have a bad rap!
3 of 4 people found this review helpful.
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Jul 31, 2013
Good conversation with the salesman, although the ad was erroneous. I was looking for manual transmission, but it turned out to be automatic. No matter, I ended up buying an Escape Hybrid (fascinating technology)
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Jul 11, 2013
ok
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May 29, 2013
Dealer was very knowledgeable.
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Dec 22, 2012
Great buying experience and I bought a great car fr a great price.
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Dec 22, 2012
I bought a great car for a great price. All the personnel were very professional and I had a great buying experience.
Is this review helpful? Yes | No

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