Carl Black of Orlando

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GM Certified Internet Dealer, GM Certified Used Vehicles

11500 E Colonial
Orlando, FL 32817

Sales: (866) 296-1663

Service: (877) 685-2303

Today 9:00 AM - 9:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 5, 2018
Courier50
He got with me quickly but the van had too many miles.
Oct 10, 2018
I would call and visit again. Very friendly sales staff without the uncomfortable pressure.
Sep 28, 2018
I had a great experience at this dealership.
Sep 15, 2018
Great experience got the car we wanted. No pushy sales people. Mr. Dowain Nunes was friendly and professional towards us.
Sep 5, 2018
Never made much effort to try to do online Negotioning, all efforts were to get me into Dealer.I want to avoid the showroom dealing. If they want to deal online, they failled.
Jul 31, 2018
satisfied
Jul 25, 2018
Response is fast and pleasant and not pushy at all
Jun 10, 2018
Response not that great. It took them a few days to let me know that the car did not past their inspection and that the car would be going whole sale. Not impressed at all.
1 people found this review helpful.
Response from current dealership:
We sincerely apologize for the delay in vehicle status, I can certainly understand the frustration and it's something that isn't taken lightly.  I'd like to discuss the specifics you're looking for in your next vehicle, and personally assist in locating some options for you!  Please feel free to contact me at your leisure, and thank you for taking the time to share your experience!  Travis Hanes - Dir. of Business Development - Carl Black Orlando - 407-426-3000 thanes@carlblack.com
May 19, 2018
The dealership made you feel like you were dealing with a corner car lot and not a refined Buick/Chevy dealer.. Salesman gathered at front entrance like vultures and as you get out of your car already in your face doing the hard sell... when I mentioned I'd been dealing with someone via internet all the helpfullness faded quickly... then the deal I made on the phone was forgotten about and they did the cheap routine of, let me go ask my manager if we can do that.... held my trade in hostage in the end and when a deal couldn't be made.... didn't offer to bring my personal car up to the door knowing I had a hard time walking and had a cane.. had to ask, where's my car at.. reply was.. back there somewhere.. so for sure making you to never want to return to Carl Black.... we wound up getting a nice deal locally & saved an hour drive... even got the price we wanted of $11k cash out the door.... Carl Black's tactics are not professional... nice dealership, then sits you down at these cheesy tables while the manager sits in a humongous office all plush.. you make your customers feel 2nd rate... nice big cubicle offices with nice chairs for people to sit in would double sales.... Service Manager for Mercedes for 15yrs.... DAvid
2 people found this review helpful.
Response from current dealership:
David, I’m really sorry to hear about your experience, and that we couldn’t end up putting a deal together on the Buick Encore.  While we regret not earning your business, we certainly hope you enjoy your new vehicle and we’d love another opportunity in the future! Please let us know if there’s anything we can do. Travis Hanes - Dir. of Business Development - 407-426-3000 - thanes@carlblack.com
May 5, 2018
I purchased a Nissan frontier sv and the staff there was very knowledgeable and professional and not pushing that's why I went back to them I would recommend them thanks
Mar 24, 2018
takadake
did NOT have CAR advertised JERKED us around for almost 2 hours while they tried to BAIT and SWITCH
2 people found this review helpful.
Response from current dealership:
We sincerely apologize for the experience, that certainly isn't how we got the reputation we proudly carry.  I'd love to speak with you regarding your visit and see if there's anything I can do to help if you're still in the market.  Once again, we certainly are sorry for any miscommunication and please contact with me with any questions/concerns!  Travis Hanes - Dir. of Business Development - 407-426-3000 - thanes@carlblack.com
Feb 11, 2018
gthurlow1
Great place to purchase a car! They were kind and professional. No pressure buying anything and found a great truck. Thanks Ryan Reagan for all your help!
Jan 28, 2018
BEST Car Shopping experience ever! Our salesman Ryan Reegan was amazing and went above and beyond to ensure we got the vehicle we were looking at. Everyone at the dealership was courteous and helpful. We highly recommend purchasing a vehicle from Carl Black, and ask for Ryan!
Dec 29, 2017
Tara Sacco
The online rep was very nice. We went to look at the truck and the one I wanted was sold. But we saw similar trucks and liked them very much. The salesperson has been very nice and not pushy at all.
Dec 22, 2017
They were quick
Jul 29, 2017
Great service.
May 18, 2017
GuruC6MT
Contacted immediately with welcome and information on truck, all good. Thanks
Feb 6, 2017
Brian_815
nice vehicle, good salesman, wrong color, looked lighter in pictures. price more than I wanted to pay.
1 people found this review helpful.
Response from current dealership:
Brian, thank you so much for providing us your experience, every bit of feedback helps show our staff areas for improvement.  While I greatly appreciate the 5 star rating, I'd still love to offer my assistance if you ever have any questions or issues, I really appreciate your business and look forward to the opportunity again! Travis Hanes - Dir. of Business Development - 407-426-3000.  
Read 15 old reviews
Jun 19, 2016
they keep intouch and is eager to get my business
1 people found this review helpful.
Jun 3, 2016
Went to this dealer after appointment made threw Internet. Was looking at a corvette,asked to take it for a ride and they said no until they ran my credit. I should have left right then. I tried to make a deal and they could not help. After running my credit and wasting my time no deal was made with no follow up call, and still no road test-unreal.
3 people found this review helpful.
Response from current dealership:
We certainly apologize for any miscommunication in regards to test driving the vehicle.  We'd love the opportunity to make it right and invite you back in to meet directly with our sales manager to answer any questions.  I do know we try to limit the mileage on Corvettes simply because they're high performance vehicles, but we do not have a no test drive policy as long as there is merit to the drive.  I'd love the hear from you and hopefully resolve this matter, feel free to contact me - Travis Hanes -Dir. of Business Development - 407-426-3000 - Thank you very much for your feedback Ramon!
Mar 16, 2016
Very professional staff, got good deal with no gimmics or bait and switch.
1 people found this review helpful.
Aug 19, 2015
Rosco45
Had an appointment, and I get there and they had sold the tahoe I wanted whole sale because it didn't pass inspection.Fine but they should have called me.
2 people found this review helpful.
Response from current dealership:
Rosco, thank you so much for taking the time out of your day to provide feedback on your experience.  We cannot grow if we don't take the good with the bad, and that certainly is an situation where we slipped up!  While I appreciate you're understanding the mistake, I'd love the opportunity to speak with you if you need any further assistance.
I'd be more than happy to help, and hopefully provide the Red Carpet Treatment Experience we're known for!  Thanks again Rosco!  Travis Hanes - Dir. of Business Development - 407-426-3000
May 9, 2014
May 6, 2014
Jason, thank you
Mar 7, 2014
Contacted me quickly after I sent inquiry. When I visited they were very friendly and not pushy.
Nov 7, 2013
Dealer responsed, found the car closer to my home
Oct 2, 2013
Jun 2, 2013
good responce but didnt have the color of car i wanted
Nov 29, 2012
I was very satisfied with my experience. They were very friendly, nice, and helpful. They worked a great deal on my vehicle! I would highly recommend !!!
Nov 6, 2012
Loved this dealership, although they tried to pull the wool over my eyes, I made them realize I know my stuff and that's when things changed and they made it possible for me to get my dream SUV with a great financing rate and good monthly payment. Really nice dealership. Hold on to your keys, they love to hold them hostage so you don't walk away from the dealership.
Sep 10, 2012
Dealer responded and tried to say I had an appointment witht hem over the weekend, a week ago. I never made an appointment. Then a guy named Chris called and said he would make me the best deal ever. I told him I had a meeting in 7 minutes and he could call back later in the day, he never did. I got responses from 3 people at that dealership. And their vehicle was overpriced
Nov 4, 2011
I had a appointment with 2 sales people, neither of them was there. They told me when i got there it was there day off. The sales person that I meet there was very friendly and very helpful.
Mar 7, 2011
slow to respond in person,but pleasantly explained car i wanted had already sold.

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