Palmen Kia of Kenosha

5301 75th Street
Kenosha, WI 53142

Map & Directions

https://www.palmenkia.com

Sales: (262) 947-4857

Service: (888) 602-8601

Today 9:00 AM - 5:00 PM (Closed Now)

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Sales Reviews (64)

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Sep 28, 2019

Guru19ZV6

Great customer service

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Response from current dealership:

Thanks for the the great review! We appreciate your time and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Sep 7, 2019

GuruL5DLN

It took a few days to get my questions answered, it was over Labor Day so I understand. After that Ray couldn’t have been more helpful.

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Response from current dealership:

Thanks for the positive review Guru! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Sep 3, 2019

Don

Very responsive and friendly.

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Response from current dealership:

Thanks for the great review Don! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Sep 1, 2019

Wayne

Dealer experience was good

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Response from current dealership:

Thanks for the 4-star review Wayne! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Aug 23, 2019

Guru9SSNL

Palmen has the best team! Warren was awesome! Would definitely drive 5+ hours to buy a car from him again!

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Response from current dealership:

Thanks for the awesome review Guru! We appreciate your time and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Aug 21, 2019

vfay

They contacted me immediately. They were very helpful. I didn’t follow through only because of a family emergency. I would go back to them when things settled down.

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Response from current dealership:

Thanks for the awesome review Vfay! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Aug 3, 2019

Kevin

Excellent not pushy joe sotto was great

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Response from current dealership:

Kevin, thanks for the great review! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Aug 1, 2019

Juan9Guru

Very friendly and professional in all phone and text message conversations had, unfortunately I never had a chance to make it to see the vehicle before it was sold

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Response from current dealership:

Thanks for the positive review Juan! We look forward to doing business in the future!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jul 23, 2019

Holly

Great experience. Will come for all my future car needs.

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Response from current dealership:

Thanks for the great review Holly! We appreciate your time and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jul 22, 2019

Jack

courteous, professional, and very competitively priced...making it worthwhile for me to drive 3 hours to purchase a vehicle there..

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Response from current dealership:

Jack, thanks for this awesome review! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jul 5, 2019

Robert

Very nice dealership my salesman Mike Moreno was very knowledgeable and patient with any questions I had to ask and made the sales transaction go smoothly. Thanks Mike Moreno!!

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Response from current dealership:

Robert, thanks for the 5-star review! We appreciate your time and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jun 21, 2019

larry

Kept me updated

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Response from current dealership:

Thanks for the 4 stars Larry! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jun 19, 2019

JILL

Good follow up

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Response from current dealership:

Jill, thanks for the positive review! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jun 17, 2019

Dean

Dealer initiated very quick contact, and had good follow through service.

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Response from current dealership:

Thanks for the great review Dean! We appreciate your time and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jun 10, 2019

Aaron

Fast response

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Response from current dealership:

Thanks for the great review Aaron! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jun 6, 2019

Myles

Great service!

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Response from current dealership:

Thanks for the awesome review! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

May 31, 2019

Zady

They contacted me quickly to give me the information I needed

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Response from current dealership:

Thanks for the positive review Zady! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

May 30, 2019

Allan

Prompt follow up

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Response from current dealership:

Allan, thanks for the 5-star review! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

May 30, 2019

Tbrew0214

Warren was very patient and kind. No pressure and very knowledgeable in many car make \ models. Lots to choose from!

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Response from current dealership:

Thanks for the awesome review Tbrew0214! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

May 3, 2019

Bryson

Awesome

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Response from current dealership:

Thank you for the 5-star review Bryson! We appreciate your time and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Apr 28, 2019

Joe

Ariely was very prompt, helpful and courteous. They went beyond my expectations. They won't let you doown.

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Response from current dealership:

Joe, thanks for the awesome review! We appreciate your time and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Apr 27, 2019

Fredericka

He was helpful though the vehicle did not work out for us. We were open to dealing on something else we just never quite found the right fit.

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Response from current dealership:

Fredericka, thanks for the positive review! We have a large selection of vehicles to choose from! Hopefully we can help you find something that fits all of your needs! We look forward to doing business with you in the near future!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Apr 20, 2019

GuruLCF9C

Very helpful

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Response from current dealership:

GuruLCF9C, Thanks for the 5-star review! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Apr 17, 2019

Jonathan

They were excellent in getting in touch with me and following up on all my questions and concerns!

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Response from current dealership:

Thanks for the great review Jonathan! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Apr 13, 2019

Carguruslick

This was a heartbreaker, I checked out the truck, loved it. Decided not to jump on it becuz I felt rushed and it was dark after the test ride. The salesman also wanted me to only go for a ride around the block which wasn’t even five minutes. The salesman contacted me the next morning asking what my thoughts were, I made a verbal agreement to come by after work and purchase the truck. 10 minutes before I get there I get a call that they had someone else test drive and they put in an offer. I understand I had the chance to get this truck, The manager even offered for me to take it home with me and drive it for a day which I didn’t, but I felt like I should’ve gotten a call asking if I was definitely coming, what’s the point in even calling me and asking me what my thoughts were about the truck and if I wanted to purchase it If you wouldn’t hold it for me, Overall everybody was nice, the sales manager Nico was accommodating and this was honestly a learning lesson from my experience.

1 people found this review helpful.

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Response from current dealership:

Carguruslick, I am really sorry that this has happened.We have quality vehicles at great prices! They do not last long! A small deposit, which a lot of times is refundable, would have been the only way to hold that vehicle for you. Hopefully we can do business in the future! If I may be of any other assistance to you, please contact me directly.

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Mar 21, 2019

Amber

Excellent service, would recommend highly.

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Response from current dealership:

Amber, thanks for this awesome review! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Mar 16, 2019

Alex

Great dealer!!!

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Response from current dealership:

Thanks for the 5-star review Alex! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Mar 8, 2019

paulmohan

After the initial contact, the dealer rep was not responding the email on time.

2 people found this review helpful.

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Response from current dealership:

Paulmohan, I am very sorry to hear this.We pride our Sales Staff with great response times! I will have a someone from my Sales Management Team reach out to you. They would be happy to try to help in any way that they can.

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Feb 15, 2019

GuruB1RCW

Dealer was very straight fwd in negotiations we just could not come to an agreement on price.

2 people found this review helpful.

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Response from current dealership:

Thanks for the positive review! Hopefully we can do business in the future!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Feb 9, 2019

Tyler

Not prepared for our appointment at all and couldn’t give me any extra insight/info on the car that I didn’t find online. Car wasn’t even ready when I showed up.

5 people found this review helpful.

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Response from current dealership:

Tyler, I am sorry to hear that we were not prepared for you. Customer satisfaction is very important to us! Can you please contact me with more information? There is no information attached to your profile here. This way I can connect you with the appropriate member of my Management Team, and get this resolved. Thanks again for your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Feb 3, 2019

Jay

Disappointed. Made a appt to drive a car that they sold already

3 people found this review helpful.

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Response from current dealership:

Jay, I am very sorry that this has happened. With no contact information attached to this review. Makes it extremely difficult to verify, and research exactly what transpired. This is why we strongly encourage any customer who is interested in a particular vehicle to make a small deposit to hold that vehicle. This deposit in a lot of cases is refundable if you decide against the purchase. This helps to ensure the vehicle you are interested in will be here for you. Great deals don't last long!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jan 22, 2019

MGuglielmo2000

Good people, had a nice time doing business with the guys at Palmen.

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Response from current dealership:

Thanks for the nice review! We appreciate your business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jan 22, 2019

Jeff

Bought a 2018, low mileage van and it’s giving me problems already. I should have known something was wrong when I made an appointment 2days prior and they didn’t even have the snow and ice cleaned off the van when I got there (2 hour drive). Don’t waste your time, the dealership ratings they have on these websites are a joke, can’t image how this dealership managed a 4.4 star rating. Nice enough people....but a frozen windshield washer reservoir ???Really, did anyone there look at the damn thing....I thought the 29 point inspection was done by the dealership not the customer

3 people found this review helpful.

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Response from current dealership:

Jeff, I am very sorry to hear that you had anything but a positive experience. We pride ourselves in giving each customer a 5-star experience! A member of our Sales Management Team has reached out to you and look forward to speaking with you. We apologize that inclement weather conditions played a role in your situation. As well as each vehicle does go through a rigorous inspection process. Thank you for your time.and business!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Jan 5, 2019

Jerry

quick response

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Response from current dealership:

Thanks for the review Jerry! We appreciate your time!

Sincerely, Dave Ohlinger | Customer Relations Manager | dohlinger@palmen.com | (262) 925-5157

Dec 11, 2018

Jenifer

All contact was over e-mail, but Palmen was on top of it and responded quickly and was great to work with...unfortunately they did not have what I was looking for, but were very helpful and pleasant. I would definitely do business with them in the future.

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Response from current dealership:

Thank you for the positive feedback Jenifer! We look forward to earning your business in the future!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Dec 3, 2018

Larry

Good group

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Response from current dealership:

Thank you for the good review Larry! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Nov 14, 2018

Alex

Brian was very helpful and respectful

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Response from current dealership:

Thank you for the positive review Alex! I will surely pass along your nice comments to Brian as well. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Oct 3, 2018

Daniel

Immediately contacted me and were extremely helpful

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Response from current dealership:

Thank you for the great review! Glad to hear everything went well!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Oct 3, 2018

Peter

Smooth transaction. No high pressure tactics and felt comfortable though the entire QUICK process. Would recommend going on a weeknight when its not so crazy.

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Response from current dealership:

Thank you for the great review Peter! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Aug 16, 2018

Anonymous

Dealt with joe at Kia, great guy ended up buying the car only because of him. Like others called about the car but it was not on the lot when I got there even though I got the "it's on the lot come on out to take a test drive". Not here to bash the dealer only to give constructive criticism. Please as the dealer address this issue as it will put a bad taste on your name and the reputation of the dealership. Also the dealer seemed to be scattered and lost the only one keeping the transaction going smoothly was joe. By far not the worst dealer I've ever dealt with but not one I'd drive more than 20 min to look at another car. With a little tweaking to the customer relations portion of the business and being more straight forward on a deal I think it would take this dealer miles higher than it currently is.

1 people found this review helpful.

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Response from current dealership:

Thank you for the feedback. I'm glad to hear Joe did a great job for you, however, I will address the rest of your comments with our team. We appreciate you taking the time to provide some details so we can all learn from this and provide the team an opportunity to improve the customer experience for our guests. In the meantime, please reach out to me directly if you'd like to discuss this further. Thank you for your time.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 21, 2018

Nellie628

Awesome people

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Response from current dealership:

Thank you for the awesome review Nellie! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 15, 2018

John

answered all my questions

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Response from current dealership:

Thank you for the positive review John! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 9, 2018

Victor

Bought a 2015 Hyundai Sonata Sport 2.Ot Roughly 3 months ago and I'm already putting money into this vehicle. They say the do a multi inspection on they're vehicle which for me is kinda hard to believe since the air filter was completely clogged up and looked like it wasn't replaced for a very long time. Couple of days into me having the vehicle I start hearing some funny noises by my front wheels. Didn't think nothing of it just thought that I was a bit paranoid since I already had spent money on the filter. WRONG!! Paid outta my own pocket a private mechanic to only tell me that both front links are bad and need replacement. Well there's goes $200!! Really disappointed! I shouldnt be having to put money into a 2015 car that they fully inspected and everything was FINE according to them.

3 people found this review helpful.

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Response from current dealership:

Hi Victor,

Thank you for your feedback. I'm sorry to hear about the concerns you are having with your vehicle. We do perform a thorough inspection on all of our pre-owned inventory before the vehicles are offered for sale. We always resolve any safety concerns and typically take care of all the services found by our service team. If for whatever reason we decide to pass on any items we FULLY DISCLOSE this information by clearly marking the Wisconsin's Buyer's guide and the vehicle is sold "As-Is". Pre-owned vehicles are a great value for the money, however, with the significant co

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Jul 8, 2018

Brett

Mario was great! The entire experience couldn’t have been more seamless.

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Response from current dealership:

Thank you for the great review Brett! I will be sure to share your nice comments with Mario as well. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 2, 2018

Olympia

My overall experience this far has been Phenomenal !! Thanks Palmen Motors Chrysler Jeep Dodge & Kia for being a dedicated dealership

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Response from current dealership:

Thank you for the positive review and kind words Olympia! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jun 4, 2018

Daniel

Timely notification after information request.

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Response from current dealership:

Thank you for the positive review Daniel! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 30, 2018

Kristin

Overall we ended up with a different car than we had thought we would buy, but still a wonderful Guilia. Brian was helpful, even though he was mainly a KIA saleperson, he did a nice job.

0 people found this review helpful.

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Response from current dealership:

Thank you for the good review Kristin! I hope you're enjoying that beautiful new Alfa Romeo Giulia! It's an awesome vehicle! I will be sure to pass along your nice comments to Brian as well. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 12, 2018

Mike

Wanted me to drive 80 miles to see them, rather than answer some basic questions on line.

3 people found this review helpful.

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Response from current dealership:

Thank you for providing your feedback Mike. It sounds like there was some miscommunication. I would greatly appreciate the opportunity to speak to you directly. Please contact me at your convenience. Thank you again and I really look forward to hearing from you soon.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 18, 2018

Myles

Made the process very easy and hassle free

0 people found this review helpful.

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Response from current dealership:

Thank you for the great review Myles! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 10, 2018

Don

Great company

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Response from current dealership:

Thank you for 5-star review Don! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 7, 2018

Unsatisfied

Didn’t want to work with me on asking price (already reduced $1000 since my visit). Too little too late. Felt they didn’t appreciate or want my business.

4 people found this review helpful.

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Response from current dealership:

Sorry to hear about your disappointment. We utilize live market pricing that takes into account over 20,000 websites every hour to ensure you receive the best value, IN REAL TIME, on any preowned vehicle we sell. I'm sorry it didn't work out for either of us on this occasion but I am willing to discuss this with you personally if there is more information that I am not aware of. Thank you for your time.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 4, 2018

Emily

They made an appointment for me to test drive a car. I told them over the phone I was coming from an hour away. When I arrived to test drive a vehicle they informed me that the vehicle had been sold two hours prior to my arrival. That would have been plenty of time to inform me of the sale. I then received two different emails asking how my non-existent test drive was even after I asked them not to contact me again. They wasted two hours of my time. I wouldn't recommend them to anyone.

5 people found this review helpful.

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Response from current dealership:

Hi Emily. Thank you for taking the time to provide your feedback. I'm sorry to hear about your experience and would like the opportunity to speak to you directly about what transpired. I can't locate any records of you having any interaction with our company so if you could please reach out to me at your convenience I would greatly appreciate it. I look forward to hearing from you and to working with you on resolving this. Thank you for your time.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Mar 29, 2018

Cori

Set up a time to look at the vehicle. Confirming email came from the dealer at 8:13am. We drove 2 hours and the car was not there when we arrived. They should have notified us that morning it was gone instead of trying I get us interested in another car. Very poor service.

5 people found this review helpful.

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Response from current dealership:

Hi Cori. Thank you for taking the time to provide your feedback. I'm sorry to hear about your experience and would like the opportunity to speak to you directly about what transpired. Please feel free to reach out to me at your convenience. I look forward to hearing from you and to working with you on resolving this. Thank you for your time.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Mar 18, 2018

Jeeploverthirteen

Responded to my email right away. Unfortunately I live 2 states away and cannot get there right away due to unforeseen circumstances.

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Response from current dealership:

Thank you for the positive review! We appreciate the opportunity!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Mar 16, 2018

Guru57C6R

It was a pleasant & a great experience!! I got the car I wanted!!

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Response from current dealership:

Thank you for the great review! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Feb 14, 2018

Otisha3

Good

0 people found this review helpful.

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Response from current dealership:

Thank you for the 5-star review!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Feb 13, 2018

GuruD4T68

Wonderful Service from Mike Moreno!

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Response from current dealership:

Thank you for the great review! I will pass this on to Mike Moreno as well. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jan 29, 2018

CDeeringer

We had an overall good experience at Palmen Motors in Kenosha. The only thing we’re unhappy about is our sales person told us we approved for a certain percentage on our loan & the paperwork had a higher percentage. We never asked while in the finance office & the finance person never review it with us. So as we were signing numerous of pages...it was overlooked. We saw it after deal was said and done, and was told basically there’s nothing they can do & it must have been miscommunication. Lesson learned on our part :/

5 people found this review helpful.

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Response from current dealership:

Thank you for your feedback! I'm glad to hear that you had a good overall experience, but I'm sorry to hear about the miscommunication with the finance rate. After reviewing with my staff it was discovered that while we do our best to have an approximate interest rate available to you with the salesperson, nothing can be verified or confirmed until reviewed in detail with one of our finance managers. They are the ones dealing directly with the lenders and have to obtain final approval, which sometimes means things can change. If you'd still like to discuss please feel free to reach out to

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Jan 27, 2018

Tom

Car is great, price was right. I would have bought this vehicle at this price from any dealership. But like all car dealerships, it just felt sleazy. Floor mats, were missing from my vehicle that the salesman took from another vehicle, my cargo cover went missing between cleaning and delivery so that also had to be taken from another vehicle. The tires were practically bald. This was not up to the Certified Pre Owned Standard.I foolishly signed off despite asking the finance manager if this was going to be addressed. It was not, and of course it was thrown in my face that I signed. I signed off so I own up to that. My request to have the issue resolved was denied. They did include oil changes and car washes, but they were so unfriendly and just lacked customer service. I don't want to become a regular of Palmen. I don't even want the free stuff. The issue is tires not oil changes and car washes. Funny a $400 set of tires could have started a service relationship instead it ensured never to start. Also don't bother trying to buy the Chrysler extended warranty from Palmen apparantly they must make more money off of selling a different warranty. At the mere mention of it I was told how much more expensive it was, and does not cover as much....um not sure if that's true. Any how I'm just not going back to Palmen nor can I recommend them for anything other than price shopping.

12 people found this review helpful.

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Response from current dealership:

Hi Tom. Thank you for providing your feedback. I understand that you and our used car manager, Niko, have discussed this after you posted this review. As he explained, we have all of the supporting documents regarding the certification. I believe this is now resolved, but please feel free to reach out to me with any other questions or concerns. Thank you for your time.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jan 17, 2018

Shadell

Worst customer service ever bunch of liars they don't have the vehicles they say they have. No stars!

6 people found this review helpful.

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Response from current dealership:

Hi Shadell. Thank you for taking the time to provide your feedback. I am concerned by the comments you made and would like to learn more so I can find a way to resolve this for you. Please reach out to me directly. Thank you.

UPDATE: Hi Shadell. I haven't heard back from you so I had my team help me find your information. I looked into your internet and phone interactions you had with our team and discovered that you were inquiring about one of our "DOORBUSTER" vehicles for our promotion during the week of Christmas. As our staff explained to you, and that is also disclos

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Dec 23, 2017

Alicia P

No one knew what was going on. Went to look at a vehicle. Scheduled appointment with someone, didn't get that person. Spent 45 minutes with a different person who was looking for keys to show us the vehicle, then finally said it had just sold an hour prior to our scheduled appointment.

14 people found this review helpful.

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Response from current dealership:

HI Alicia. Thank you for taking the time to provide your feedback. I'm so sorry to hear of your experience. This is very uncharacteristic of our staff. I'd like to learn more details so please reach out to me directly at your convenience. Thank you for your time and I'll look forward to hearing from you.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Dec 10, 2017

Zacary

They inquired about vehicle but I already purchased one.

1 people found this review helpful.

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Response from current dealership:

Thank you for the positive review Zacary!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Nov 3, 2017

Cardiograph

Very good at responding to enquiries.

2 people found this review helpful.

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Response from current dealership:

Thank you for the great review!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Oct 25, 2017

GuruZXCC7

Great people

0 people found this review helpful.

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Response from current dealership:

Thank you for the great review and nice comment!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Read 48 old reviews

Oct 1, 2017

dannyjw

Very Good

1 people found this review helpful.

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Response from current dealership:

Thank you for the positive review and nice comment!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Sep 18, 2017

Don

Great.

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Response from current dealership:

Thank you for the great review Don!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Sep 14, 2017

Ryan

Got in touch right away.

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Response from current dealership:

Thank you for the good review Ryan!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Aug 18, 2017

Ron

Went to see the car they said that morning that they had for me to look at. Drove over two hours to find out they had already sold the car two days earlier. What a waste of time.

14 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to provide your feedback Ron. I'm sorry to hear about your experience. At your convenience, please reach out to me directly to discuss. Thank you again.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Aug 12, 2017

Tina

I received a basic reply but not much detail. They mentioned that I was Texas and they were in Wisconsin. Guess they didn't understand the fact that a car can be shipped throughout the country. Not real impressed.

6 people found this review helpful.

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Response from current dealership:

Hi Tina. Thank you for providing your feedback. I apologize for any inconvenience or miscommunications. We are accustomed to doing business out of state so I'm not sure what exactly happened here but I would like to learn more. Please reach out to me directly so we can discuss further. Thank you.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Aug 2, 2017

Norris

My sales rep was kelly and she was great. I applaud her on her work, she went above and beyond to get me into the car i wanted. Very friendly and professional. Thanks kelly

3 people found this review helpful.

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Response from current dealership:

Thank you for the positive review and wonderful comments Norris! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 27, 2017

John

Sales rep Mike was pleasant, friendly and knowledgeable. Nico was nice manager. it was overall a pleasant experience.

2 people found this review helpful.

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Response from current dealership:

Thank you for the good review John! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 18, 2017

David

Very happy with Palmen salesman was great not pushy

2 people found this review helpful.

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Response from current dealership:

Thank you for the great review David! We appreciate your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 18, 2017

Guru227R

Responded quickly and followed up

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the positive review!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jun 6, 2017

Candie

I received an immediate response answering the questions that I had.

3 people found this review helpful.

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Response from current dealership:

Thank you for the positive review Candie!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 17, 2017

Eugene

Quick transaction and great price.

1 people found this review helpful.

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Response from current dealership:

Thank you for the positive review Eugene!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 5, 2017

GuruQ71X

Dealer was very helpful and not pushy.

2 people found this review helpful.

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Response from current dealership:

Thank you for the positive review!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Mar 28, 2017

Richard

My experience was excellent!!! They were very professional during negotiations, purchase and delivery. In addition, I got a great deal!!! Furthermore, I would highly recommend to anyone looking for a pre-owned or new vehicle to go to Palmen and ask for Bot Pisciotti. He is a great sales person and will take great care of you. Richard

3 people found this review helpful.

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Response from current dealership:

Thank you for the positive review and wonderful comments Richard! We appreciate your business and your willingness to refer us!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Feb 15, 2017

David

Palmen Motors was honest and professional in every way. I would purchase from Palmen again.

4 people found this review helpful.

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Response from current dealership:

Thank you for the positive review! We appreciate your business and look forward to serving you in the future!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Feb 9, 2017

steve

They were very friendly and forthcoming.

4 people found this review helpful.

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Response from current dealership:

Thank you for the positive review Steve!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Dec 21, 2016

Mark

Bob was a pleasure to work with and made my new lease agreement a breeze. In and out of a car dealership with a new ride in less than two hours? Priceless! Thanks again Palmen team :)

1 people found this review helpful.

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Response from current dealership:

Thank you for the great review Mark! We know your time is valuable and that's why we do everything possible to ensure we get you in and out as quickly as possible. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Oct 26, 2016

Phillip

Waiting to hear about my first choice

0 people found this review helpful.

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Response from current dealership:

Thank you for the good review Phillip!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Oct 10, 2016

joel

fast respond I

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Response from current dealership:

Thank you for the good review Joel!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Sep 15, 2016

Josh

Contacted me right away

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Response from current dealership:

Thank you for the good review Josh!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Sep 15, 2016

Mike

They were great on the phone but when I got there they were very disorganized. The sales person new nothing about me even though I had been speaking with them for weeks. It also took 39 minutes to dig out the car they new I was coming to look at. It should have been ready in my opinion. We did but the car due to a great price, just painful process.

2 people found this review helpful.

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Response from current dealership:

Thank you for the feedback Mike. I'm sorry to hear about some of the things that transpired during your experience with us but I'm glad you were able to get the great price on the vehicle you wanted. Please feel free to reach out to me directly if you'd like to discuss this further. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Aug 26, 2016

angel

Great dealer, they kept in touch with me

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Response from current dealership:

Thank you for the great review Angel!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 28, 2016

Rebecca

Caroline Hennesey of Palmen Fiat responded to my emails, and left me voicemails. She was professional, kind and very polite! i ended up buying a different car from a dealership closer to my home, but would have definitely traveled to Palmen to see Caroline. i appreciated her promptness in responding to my inquiry about the car, and also appreciated her follow-up emails and calls.

3 people found this review helpful.

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Response from current dealership:

Thank you for the great review Rebecca! I will be sure to pass along your wonderful comments to Caroline as well! Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 18, 2016

Dykema

Dealer had half dozen people call and email. Would rather work with one individual plus they did not want to work with me.

1 people found this review helpful.

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Response from current dealership:

Thank you for the feedback Dykema. I know we train our staff and emphasize the importance of proper and timely follow-up with our customers and I'm sorry if it got a little carried away during your experience with us. Please feel free to reach out to me directly if you'd like to discuss any further. Thank you for your time!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 12, 2016

Jonah

Initial offer for a trade in was a lowball as expected. However, we came to an agreeance fairly quickly. If you do stop by, ask for Tim. Very straight forward guy.

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Response from current dealership:

Thank you for the good review Jonah! I'm glad we were able to come to terms on your trade-in and that you got the vehicle you wanted. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jun 15, 2016

lane

Got a great car with a dealer willing to work with you.

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Response from current dealership:

Thank you for the great review Lane!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 27, 2016

Mindie

Ask for Larry. We had an absolutely outstanding experience.

Mark helpful

Response from current dealership:

Thank you for the positive review Mindie! I'll be sure to pass along your comments to Larry as well. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 10, 2016

Neverro

Experience was great. Salesman was excellent and very professional.

1 people found this review helpful.

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Response from current dealership:

Thank you for the positive review Neverro!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 4, 2016

dtinlv

they called and left message. I have not taken the time as of yet to get back to them. Seemed to have very fair pricing, just a little to far away. I just got in from work and looking at emails

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for the good review!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 19, 2016

Paul

Car was sold the day I contacted them. The said they would do their best to try to locate a similar deal for me.

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Response from current dealership:

Thank you for the positive review Paul! I'm glad our staff is working with you. We appreciate the opportunity!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 15, 2016

ida

Fantastic

Mark helpful

Response from current dealership:

Thank you for the great review Ida!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 9, 2016

John

Followed up quickly. They keep in touch.

2 people found this review helpful.

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Response from current dealership:

Thank you for the positive review John!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 4, 2016

Michael

Car was sold before further dealings

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Response from current dealership:

Thank you for the good review Michael! Sorry to hear that the vehicle was sold, but I'm glad our staff let you know before proceeding any further.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 4, 2016

Chad

Continued follow up and respondEd to questions quickly.

Mark helpful

Response from current dealership:

Thank you for the great review Chad!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Mar 12, 2016

Ruckman

Literally returned a call after receiving my email in what seemed like seconds! Great dealer, Larry (sales) & Patrick (Mgr) couldn't have made the deal go smoother! Palmen Dodge will definitely do you right! 5 ⭐️ Dealer!

Mark helpful

Response from current dealership:

Thank you for the great review! I will be sure to pass along your wonderful comments to the staff as well. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Mar 8, 2016

Dick

Good. I decided not to buy.

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Response from current dealership:

Thank you for the good review Dick! Sorry to hear you didn't buy from us though. Thank you for your time!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Feb 17, 2016

175

Erin

Quick reply. Too far

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Response from current dealership:

Thank you for the positive review Erin! Sorry to hear we were too far for you. Thank you for the opportunity!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jan 19, 2016

Ross

Hated getting the copy and paste responses. Specific questions asked, but several times didn't get answer without having to ask two to three more times.

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to provide your feedback Ross. Sorry to hear about this. Please feel free to reach out to me directly if you'd like to discuss this any further. Thank you for your time.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Nov 26, 2015

Joe

very promptly responded, I am 100% happy but decided not to buy car now

1 people found this review helpful.

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Response from current dealership:

Thank you for the positive review Joe! Sorry to hear that you didn't end up purchasing a vehicle from us.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Nov 4, 2015

Alyi

I did not purchase from this dealer but they were very helpful and very prompt

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Response from current dealership:

Thank you for the good review and nice comments Alyi! Sorry to hear you didn't purchase a vehicle. Thank you for your time!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Oct 25, 2015

Cliff

Joe Soto was great! We love our Honda Pilot! Thanks!

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Response from current dealership:

Thank you for the great review and wonderful comments Cliff! I'll be sure to pass this along to Joe. Thank you for your business!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Sep 30, 2015

joseph

I didn't buy the truck because I over looked that it wasn't 4x4. Mike M. the sales rep showed me many other models but, I am looking for specific items which they didn't have on the lot. We settled on exchanging info until what I'm interested comes on the lot.

Mark helpful

Response from current dealership:

Thank you for the positive feedback Joseph!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Sep 11, 2015

Kevin

Car was beautiful but we were turned off by the high pressure salesman until we met him. We lost out on the deal, in the end.

Mark helpful

Response from current dealership:

Thank you for the positive review Kevin!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Sep 5, 2015

Allen

Quick response.

1 people found this review helpful.

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Response from current dealership:

Thank you for the positive review Allen!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jul 8, 2015

Lynee

I found exactly what I had wanted. Great service.

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Response from current dealership:

Thank you for the positive review and kind words Lynee!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jun 21, 2015

Pierre

Good dealership excellent service John Martin helped me out alot

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Response from current dealership:

Thank you for the positive review Pierre!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

May 4, 2015

Julie

Good and prompt

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Response from current dealership:

Thank you for the good review Julie!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Apr 19, 2015

Paul

People are very nice .

Mark helpful

Response from current dealership:

Thank you for the great review Paul!

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

Jun 1, 2014

Cherry

Dealer responded and very responsive to any questions I had. My experience in person was not the best. I would rather much prefer to work with someone who tells me straight up that they do not know the answer to my question and will investigate further, rather than to BS and tell me some random information.

1 people found this review helpful.

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Response from current dealership:

Glad to hear that you had a better experience this time around Cherry! We appreciate the opportunity. Thank you.

Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100

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