Frank Boucher VW Kia & Mazda of Racine

9601 Washington Ave
Racine, WI 53406

Map & Directions

http://bouchermazda.com

Sales: (414) 939-7847

Service: (262) 886-2886

Today 9:00 AM - 5:00 PM (Open Now)

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Sales Reviews (24)

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Sep 11, 2019

Johncade

Good service only complaint is that when we negotiated the price they took the price off of the protection package instead of the car in which taxes where higher and I didn't get the Wii with the package because I didn't pay the full price for the protection package.

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Sep 10, 2019

Tim

Car was gorgeous. Salesperson was fairly responsive. Very accommodating w vehicle inspection but wouldn’t take a check from my bank for financing. They wanted us to drive back 4 1/2 hrs (9 hrs round trip plus lots of tolls) to pick it up after bank check cleared. I was able to verify the check was legitimate but they wouldn’t budge. Their financing only offered 1/2 what my bank would Bc it was a 20 year old car. We bought another Vette a few hours later no hassle from another dealer. I got my title for it yesterday. This 99 had lifter tick as well at 31000 miles.

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Aug 16, 2019

Sue

I loved working with Scott moore. He made the entire experience a great one. Everyone was super good to us. They Rock!!

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Jul 7, 2019

Kevin

Follow up was timely and informative. Vehicle sold a day after making contact. So I feel like I can't 5 star without having a completed purchase experience to review.

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Mar 25, 2019

Reed

Competitive pricing, great service from salesperson. Bought from a local dealer because they had the 2nd best price and the difference wasn’t enough to justify the drive to Racine (about $200).

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Mar 25, 2019

GuruCQLV9

It was overall a good no pressure experience. Peter was enjoyable to work with.

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Mar 9, 2019

badgerharleyguy

Although I did not buy here, they were very responsive.

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Feb 8, 2019

Mark

helpful with good information

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Dec 29, 2018

Khue

It was a fun and exciting trip to go see the vehicle but apparently I was too late and the vehicle was bought just when I arrived. Sad but first come first serve. I did thought to myself it was a waste of time and they should of called to let me know the vehicle was in the process of being purchased to another but the person I talked with was nice and suggestive. Even though I didn't get a chance to test drive or see the vehicle much, the employee did his work and was very kind. Made me thought getting a vehicle there wouldn't be bad and the trip would be worth it for.

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Dec 25, 2018

Mark

Great service and great car purchased. Highly recommend this dealer.

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Dec 2, 2018

bob

Excellent , polite, "non high pressure" but informative and thorough salesmanship by the salesperson Nick . Overall experience of the dealership was very positive

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Nov 20, 2018

Cory

Quick response from inquiry

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Oct 7, 2018

Dweed

Reaponse was good

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Sep 24, 2018

GuruV1D3F

Scott the salesman contacted me immediately. Dealing with him was the best experience I had had in this process. When my son is in the market for a used car we will definitely be contacting Scott.

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Aug 28, 2018

Brian

I had a quick response back. He went out and inspected himself to let me know of any dents or damage. Made an you tube video of tge car. Very helpful when you live more then 1 hr. away. Ended up not buying it just because of where the vehicle was in its past. I would buy from them if the right car rolls on in.

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Jun 26, 2018

Greet time internet sals guy help full

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May 28, 2018

BRETT

Contacted the dealer.aparrently, they couldnt legally sell a vehicle listed, because of a factory recall which they're aware of. Why is this vehicle still listed

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May 23, 2018

hopefullady613

Quick response; I chose not to purchase due to pricing.

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May 12, 2018

Linda

I did the road test with a salesman name Pete, very courteous. I got a great deal and I drove off with my Element. Great experience!

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May 6, 2018

gary

Worst ever. Told them that I would be paying cash. Car was filthy inside and out when I arrived

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Response from current dealership:

Gary,

I want to extend my sincerest apologies for the negative experience that you had with our dealership.

I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

Should you need help in the future, please do not hesitate to contact me directly at 262-886-2886, as I will be very happy to assist you personally with anything you need.

Mike Elliot, General Sales Manager

Mar 25, 2018

Marilynn

Excellent customer service. Will recommend them to any one looking to buy a car!!

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Dec 12, 2017

Delbert

Dealership contacted me, ultimately used their Milwaukee location to purchase.

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Nov 19, 2017

RXsearcher

Very receptive to my inquiry. Responded right away via text, voicemail and e-mail.

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Nov 13, 2017

scr333

Great experience. No games, just a simple and fair deal.

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Read 51 old reviews

Oct 10, 2017

Dragon_2605

Dealership responded quickly but unfortunately was told the van was not available even though it is still posted online.

1 people found this review helpful.

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Oct 8, 2017

Alfred

Everybody is very super nice. Lee is always wanting to go out of his way to make things happen for his clients. Very kind and courteous, Thank you Lee.

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Oct 3, 2017

kathi3of5

Prompt contact; no pressure while asking good questions about my wants and needs in a vehicle. Return contacts were appropriate and when my personal crisis is over I plan to contact the sales person and hope the vehicle is still available for purchase.

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Sep 26, 2017

Ajeet

Welcoming and friendly people. Good price. Bought CX5 from them.

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Aug 30, 2017

Jordan

Very good experience was taken care of immediately

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Aug 18, 2017

Ron

Purchased the car we went to look at. Darrel did an excellent job for us. No pressure. Went out of of his way to help with delivery. Their finance department was slow. It took three hours to do a cash deal. Also did not want any of the add ons they were heavily promoting

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Aug 17, 2017

Mark

Great dealership! Their prices are good and their customer service was excellent. We've driven over an hour each way, two times now, to buy vehicles from them. We'll probably be back in a few more years when it's time to purchase another car or SUV.

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Aug 13, 2017

Terry

Great experience went to look at the car and bought it the same day

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Jul 15, 2017

DLZ13

Notified them that they listed the car incorrectly. It is NOT an automatic. They sent me an email with two other cars only one of which was a convertible.

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Jun 26, 2017

Chris

Scott Westbrook did an amazing job and served me well before during and even after the sale. He truly gives a great experience.

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Jun 25, 2017

ascottishdrummer

Too many little mistakes. I also realize purchasing basically over the internet is not easy. To start of specially asked if a personal check would be ok. I was ever answered. Well even though I had more than enough money it would not clear their service. To save the deal they delivered the vehicle after it cleared. Now I have been to the licence branch 3 times and still need to go back again to get the vehicle registered and plated.

1 people found this review helpful.

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Jun 12, 2017

Jake

Great people to work with

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Jun 9, 2017

Elizabeth

Ryan was great to work with. Knew the car well. The car was ready when we arrived, despite me changing our appointment the times. I would definitely recommend this dealership and Ryan.

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May 24, 2017

Paul

I wound up having to go a different direction but the staff was very helpful. It would have been great to get the car as it was just what I wanted, but my truck died so I had to shift gears on what I needed.

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May 17, 2017

Jonathan

Great experience.

0 people found this review helpful.

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Apr 20, 2017

GuruX3V1

Responded quickly both email and phone

0 people found this review helpful.

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Apr 9, 2017

EyoSQ3

They were responsive but took weeks to get a car off the website that had been sold when I called. Their staff didn't know it had been sold either as they worked with me to make a 3 hour drive to see the car. Thankfully they figured it out and let know BEFORE I got in the car to come.

0 people found this review helpful.

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Feb 2, 2017

Mark

Worked with Lee in the sales department and he was great.

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Jun 4, 2016

chuck

Outstanding communication and service in locating and selling me the car I wanted, at a fair price. All personnel involved in the transaction were honest, professional, quick and helpful. No games, gimmicks, or pressure. Highly recommend this dealer.

1 people found this review helpful.

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May 29, 2016

murso

Dealer wouldn't move on car price. Disappointed.

2 people found this review helpful.

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Apr 27, 2016

Andrew

Fast response. Continued contact through email. Great customer service

2 people found this review helpful.

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Feb 27, 2016

Tim

Suzanne, & Liza where amazing. They went above and beyond to answer questions, sent pictures and a video. Very very pleased !!!! Went to the dealership and was disappointed that we couldn't come to an agreement on price , so we went elsewhere.

2 people found this review helpful.

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Dec 21, 2015

Bill

Very prompt in responding to my inquiry and setting up a test drive. Scott the Sales Rep was knowledgeable about the car and no pressure.

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Nov 18, 2015

Breyer

very helpful sales staff

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Oct 24, 2015

Richie

4x4 needed service when I test drove it. They said they would call me when it was looked at. Never called

3 people found this review helpful.

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Oct 22, 2015

Greg

Great help fair deal

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Oct 21, 2015

Mike

While the particular used vehicle I went in to see was unavailable (because it was being looked at [and, indeed, eventually purchased] at a "sister dealership", I did purchase a similar used vehicle with friendly, courteous help from the dealership. I'm well-satisfied!

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Sep 29, 2015

Kate

Excellent service from an highly professional team. I would happily buy another car there in the future.

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Sep 28, 2015

Dealer was very responsive and not pushy.

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Sep 17, 2015

Diane

Very friendly response just to far to travel at the time

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May 11, 2015

whiteonred

Very responsive without being pushy!

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Apr 22, 2015

KC_112

Overall Great Services and experience!!!

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Apr 16, 2015

chassidy

Very helpful

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Mar 21, 2015

jefferson

Great atention

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Sep 30, 2014

fatdogbikes

Called back couple times to check interest.

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Sep 27, 2014

rkorbus

Bought a nice crossover at a fair price. Very happy with the deal. Salesman Tim Nyquist was great to deal with.

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Sep 19, 2014

Ashley

I greatly appreciated all of the information their sales team provided. Everyone was incredibly helpful, informative, and professional!

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Jun 13, 2014

Bruce

You do give dealerships the benefit of the doubt, but almost 48hrs later on a email inquiry? no chance for business like that.

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Apr 25, 2014

Steve

Good transaction. Missed a couple checklist items for repair and cleaning the car, pre delivery, was a bit sloopy. all else excellent.

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Apr 18, 2014

karen

Got a quick response to my call to see a specific car. Test drove it, was offered a fair price for my trade in. No pressure. Drove home in my new kia forte. Definitely would recommend this dealership.

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Mar 23, 2014

Mike

Very responsive, but we went a different route.

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Mar 8, 2014

James

Great follow up from Sales Rep

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May 30, 2013

George

We were very pleased with the process, especially that they were able to close the deal the same day. Salesman was great to work with.

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May 20, 2013

Pat

Quick response to my notification of interest in their listing.

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May 12, 2013

Harris

Got an internet quote for a Mazda3 I Touring, Spoke to 2 different people about and had them send me an e-mail confirmation with the price. Get to the dealership and told by scott that was not the price, add $1500 to get to car... Totally bogus.. Totally deceptive Advertising

2 people found this review helpful.

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Apr 27, 2013

Warren

This dealer was very helpful and friendly.

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Apr 15, 2013

SpencerArtman

Used Tacoma overpriced when > 100,000 miles

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Mar 28, 2013

thoffy1

Continuously check in to see if I need any help on my search.

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Mar 26, 2013

Christine

service has been excellent but they made a huge mistake; I purchased an automatic transmission online and after having it shipped from Wisconsin to Washington I discovered it is a 6 speed manual; they are reimbursing me for the shipment cost, but I am really bummed that my new car is a stick shift!

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Oct 16, 2012

Gus

Responded immediately, very professional. Helped me out throughout the entire process

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May 19, 2012

Len

An Outstanding CO, Great Staff

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