Nyle Maxwell Dodge Chrysler Jeep

13401 Ranch Road 620 N, Austin, TX 78717 - Map & Directions

Sales: (512) 580-7132

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2012 Ford Expedition Limited 4WD Used Cars in Austin, TX 78717

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Location: Austin, TX 78717

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Jun 15, 2016
Said they would call back and never did

Response from Nyle Maxwell Dodge Chrysler Jeep:

Sonya, I am sorry that we messed up. I don't have your # otherwise I would personally call you back. I can be reached directly at 512-219-3634 ext. 8103. Thomas Eggers - Internet Director, Nyle Maxwell CDJR Supercenter, Austin, TX
Jun 12, 2016
Very good experience with a knowledgeable and friendly sales representative but an overly aggressive sales management approach.

Response from Nyle Maxwell Dodge Chrysler Jeep:

Richard,

Thank you for taking the time to share your experience! We are glad to hear you enjoyed your sales representative but hate to hear you had a negative experience with management. 100% satisfaction is our goal and something we work very hard to provide each of our customers, we would appreciate the opportunity to learn more so we can address and correct our mistakes. Please contact me at your earliest convenience at kking@nylemaxwell.com. -Katie King, Customer Relations
May 14, 2016
Worked with me and I didn't feel swindled.

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for your business, Russ! We appreciate you taking the time to share your experience, it means a lot to us and we will be sure to pass your compliments along to our team! Enjoy your new car! -The Nyle Maxwell Supercenter
May 10, 2016
Good response time

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for the great rating, Brian! -The Nyle Maxwell Supercenter
May 10, 2016
Quick to respond to my questions.

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for choosing our dealership and for taking the time to share your experience! We work hard to make sure we are providing excellent customer service at each step of the process and we appreciate know our efforts are noticed! -The Nyle Maxwell Supercenter
May 6, 2016
Already sold when contact was made

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for your business and the 5-Stars, John! -The Nyle Maxwell Supercenter
May 4, 2016
LJ answered my questions, quick to respond, made the process fast and painless.

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for your business, Robert! We are thrilled to hear you had a great experience with LJ, we will be sure to share your compliments with her. Enjoy your new vehicle! -The Nyle Maxwell Supercenter
Apr 27, 2016
M32lopez
0
They responded quickly

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for letting us know our response process is working well, we appreciate the feedback! -The Nyle Maxwell Supercenter
Apr 16, 2016
Good service

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for the great rating, Darryl! We appreciate you choosing us to take care of your vehicle and look forward to providing the great same experience in the future! -The Nyle Maxwell Supercenter
Feb 17, 2016
dwgilbert01
0
Very quickly to contact me backi

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for letting us know our response process is working well, we want to make sure everyone that is looking for information gets it as fast as possible! -The Nyle Maxwell Supercenter
Jan 26, 2016
They called back promptly but did not have the car I was inquiring about.

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for taking the time to share your experience, Leroy! We appreciate you giving us the opportunity to earn your business and regret to hear that we did not have what you were looking for. If you ever need anything in the future please do not hesitate to reach out! -The Nyle Maxwell Supercenter
Jan 19, 2016
It was great I ended up getting the car great service and Jose got us what we exacly wanted to pay

Response from Nyle Maxwell Dodge Chrysler Jeep:

Congratulations on your new car, Jose! We are thrilled to hear you had such a great experience, thank you for sharing! -The Nyle Maxwell Supercenter
Jan 9, 2016
Nice folks and great facilities. Really good finance guys.

Response from Nyle Maxwell Dodge Chrysler Jeep:

Thank you for the great rating and awesome compliments, Matthew! We appreciate you choosing our dealership and we will be sure to share your feedback with our team! -The Nyle Maxwell Supercenter
Jan 1, 2016
Great sales folks. Responsive and found exactly what im looking for

Response from Nyle Maxwell Dodge Chrysler Jeep:

We are thrilled to hear our team was able to help you find exactly what you were looking for, Terry! Thank you for your business and for taking the time to share you experience! -The Nyle Maxwell Supercenter
May 11, 2015
Avoid this place!!!! Drove 3 1/2 hrs to the dealership for a set price and the finance person changed the price!! It's was really 33,1111 not 22,655. Also they changed the contract and would not show/ explain the changes. Then left the lot locking us inside after hours with the salesperson. Terrible experience!! And the general manger was no help with a resolution.... Actually defending the unprofessional behavior
May 4, 2015
I tried multiple times to get an email back with an out the door all inclusive price stated, and a copy of the window sticker to confirm options on the vehicle discussed. After more than a dozen emails and phone calls still nothing. I only get back email reassuring me how much they want to help but they never answer either question. I cannot afford to travel their and find out that vehicle is gone or has additional cost. One of their last contacts told me that vehicle was under contract from the beginning of our conversations and they were trying to find another one. I was never told this until almost a week later. Disappointed.
Apr 12, 2015
Unfair and horrible experience, when told the vehicle's 4 wheel drive didn't work correctly during test drive, the dealer tried to make a deal anyway and said if we can make a deal the car can be moved up in line for inspection. Extremely disappointing
Mar 3, 2015
Very good
Feb 26, 2015
Good excellent
Feb 15, 2015
Best car dealership experience I have ever had. Thankyou Bill
Feb 11, 2015
Great dealership, very professional and friendly
Dec 22, 2014
I would almost call it a bait and switch. The vehicle wasn't there because it had been sold wholesale, but I didn't call ahead of time to make sure the vehicle was there. The staff was friendly and gave me the news immediately with no run around. I would buy from them in the future, but I will call ahead to make sure the car is there.
Dec 15, 2014
Over all good experience
Oct 30, 2014
Said they would give me a said price on my trade in then when it came to closing the deal shorted me 1,200.0 to make up some on the 32,798.00 price .that was disappointing being low balled on the trade in. outer then that it was not a bad experience. he also calmed to not now who cargurus was and at first did not want to give me the car for the cargurus price .
Aug 11, 2014
Great experience, no pressure, and got the car I wanted.

Old Dealer Reviews

May 22, 2014
Took care of things in a very timely, and courtious manner.
May 5, 2014
This is a great dealership. The people here really work with you and are very helpful
Apr 28, 2014
When I expressed interest in this car I was repeatedly contacted by several people at the dealership. However, when I went to actually look at the vehicle, the first two people had no idea what car i was talking about, and the third said it had been sold at auction days ago. This would have been useful information to impart during the many email exchanges.
Apr 15, 2014
Great car shopping experience!
Sep 19, 2013
Good communication.
Jul 22, 2013
Very responsive. great followup. Brandon stayed on top of the deal the whole way.
Feb 18, 2013
They were very helpful and made a great effort to find a vehicle that was to my liking and in my budget.
Jan 9, 2013
Still looking but Bill Curtis has been helpful
Sep 10, 2012
the car they called me in to see had hail damage, had been hit on multiple body panels, and the convertible top didn't work. AND it was still not priced competitively.
Apr 29, 2012
I bought a used Lexus LS430 from these guys. I live in Denver, and they are in Austin, so I bought it sight-unseen. Salesman name was Polo - honest, thorough, friendly, responsive. I really wanted someone to tell me all the details, and he did. He said it was a great car, and the thing is BEAUTIFUL. I did have a third-party inspection (recommended; I used Auto P.I. in Austin - great) - but they just agreed with Polo. Every part of my interaction with this dealer has been great. We did financing over the phone and FedEx, they got me a great rate, and they got the car onto the transport on time. Highly recommended.

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