Mac Haik Dodge Chrysler Jeep-Georgetown

Friendly stuff!! Very fast !!!

They did great

Great experience overall. Jessie is definitely top shelf. Looking forward to doing more business here in the future.... thanks !

Contacted by salesman and given all the information needed, very helpful over the phone. Thanks.

Met with Jesse Montez. That alone made the drive and experience worth it. I didn't leave with a vehicle, but I would highly recommend visiting with him for a vehicle purchase.

Followed up as necessary

The dealer and cargurus site did not match price. One seller said a different price from the next seller. One seller told me it was sold while another said it was available. The price keeps seeming to fluctuate. No consistency.

Very professional and straight up. Helped me a lot with all my questions

My experience was pretty good, but had 1 issue, the vehicle's tag said it had 2 keys and they said that they couldn't find it and I would have to pay for key. In the end we split the cost of the key

The dealer quickly responded but, unfortunately, the vehicle I was interested in already been sold.

Jessie was great I ended up buying a 2011Ford Edge. Love the car!!! No pressure and the whole process was a breeze.I would refer anyone to go Mac Haik Dodge in Georgetown!!! Ask for Jessie

Everything was great

Great

Answered all questions, great salesman.

Very good

Yes right away

Vary helpful great cars.

It's our fault for not noticing, but they added over $300 to the base price of the car without our knowledge. After we got home and realized it, we sent them a copy of the salesman's e-mail with the quote, which matched the online price we saw, but we didn't notice until after we signed that the paperwork reflected a higher amount. We're trying to get them to do the right thing and refund it. Will update if they do. UPDATE: My husband has talked with three different people at the dealership, and we're getting nothing but stalls and runaround. Husband feels bad that he didn't notice the padded sales price, but he's older and doesn't see that well and trusted that the price quoted would be the price that showed up on the paperwork (before the questionable $299 "service fee" and $150 "document fee". We aren't even complaining about those, although we probably should be). If we were overcharged at any retail store and came back with a receipt to complain, there's no question we'd get our money back, but not from Mack Haik Dodge. They say it's our fault for signing the papers. Will never buy a car from them again.

got back in touch, quickly.

Good

They actually wrote me back at telling me about a Ford Expedition which I had even inquired about a Ford Expedition I inquired about the H3 Hummer I gave them a price I was willing to pay. Not a penny more not a penny less and they come up with this Ford Explorer nothing that I was even remotely looking for

Chris bent over backwards to give me the vehicle, packages, & low price. I ended up going with my local dealer, rather than driving 80+ miles, but that was not Chris' fault. He really did a great job.

great

Prompt answer to my questions and very professional customer service.

responded quickly

From the very beginning they couldn't read their emails. I asked to be called before 11 am since I work night shift so they called at 1 pm. The salesman who was helping me gave me some general answers vs what I was asking about the vehicle they had listed. Then I drove almost 2 hours away and kept calling to see if they had the vehicle and before I got there finally someone told me they couldn't sell it because it had engine problems. A week after being posted for sale now they decide to check their vehicle. So I kept searching and then the vehicle started popping up on carguru.Com, auto list, auto trader and even on ebay and for more money! I would be cautious of this dealer as it seems many of the other reviews seem true.

Got up at 3:30 a.m. Drove 410 miles and got a beautiful beast of a truck in the 3500 Laramie Longhorn! Cory Moller was my salesman and was very helpful and not pushy at all. Would've given this dealer 5 stars, but after sitting in the lobby for an hour the finance guy was finally ready for me but started at a way higher price than I had discussed with Cory. Then preceded to try and haggle with me after I just told him I drove 400 miles, was tired, and did not want to haggle on a price. Shortly after he was "able" to get me to my disired price. LOVE my truck though!

SCREENSHOT the price you see on their website before going in to test drive/look at a vehicle. They raised the price on my by $3k the day I went in to test drive. Salesman tried to blame it on CarGurus, luckily I had a screenshot from their own website displaying the original price, then walked out. Slimy sales tactic.

Dealer responded quickly and provided requested information. They also assured that hey would continue to look for the particular car I want.

Contacted us right away! Multiple times they called

Went to check out the car but car had already been sold! Salesman was really cool!

Sells guy was good, not to pushy

Worst experience I have ever had. Called got pre approved told them that I was driving 3 hours to come get this car Bc mine broke down. Made sure everything was finalized and they came up with more then one excuse to let me get the car didn't try to find another one or anything. Waste of time very unorganized and The guy Brian and the manager have no idea what they are doing. Don't tell a college student with a co signer were approved if we're not oh and they ran my credit 5x in one sitting. Thanks

One Star is over generous - Ridiculous emails from many different people wanting to know "When will you be in to look??" - when I plainly stated I was more than 500 Miles away and I had questions they had not answered and I needed answers before I would make the trip...................

Good

Vehicle sold, yet still remains in search filter. Need to update availability realtime. Lots of wasted time communicating to find out car had sold.

Dealer called but I bought something else

While someone from the dealership got back to me quickly, I had to chase them down after that only to discover the vehicle had been sold the day before. When I questioned why no one had told me that even though they knew I was interested in the vehicle, one salesman told me quote these go quick you have to be faster than that unquote. So far I have purchased two cars off of Car Guru so I am a serious buyer... Too bad for this dealer

Dillion was the best car salesman I have ever met. He not only let you talk, he actually listened to what you had to say. Awesome!

The dealer responded quickly. They told me they had the trcuk and it was $42,986. I said it was listed at $38,986.00. The agent said that was a mistake. He said he would check with his manager. After 10 minutes on hold returned to tell me it had been sold. This does not inspire me to deal with this dealer

Run away. Run away as far as you can from this dealer. This would have been the perfect vehicle for my non profit. Made an appointment for a test drive. Salesman took me on a walk around before test drive. Mentioned almost incidentally that the rear driver's side door was missing the handle but it would be "taken care of" prior to purchase. Returned from the test drive and the cash sales paper was drawn up. Dealer insisted that I pay for the missing door handle...to the tune of 100.00. So the car I saw in the ad had a rear door handle, but the car I test drove did not. This was the same car. The dealer insisted that I pay for a repair that I was not responsible for. I didn't think scammy stuff like this still went on. Lessons learned. All the bad jokes about used car salesmen had to come from somewhere. I think this might be close to ground zero.

Promptly contacted me. Good service.

John, the sales person was wonderful, everything else was typical.

There was a discrepancy or two about our original agreement, but after Corey spoke to the manager, it was straightened out. Just take good notes to be sure you get everything promised. Overall a great experience. Last minute recall issue popped up, and not only did they attend to it, but they gave me a really nice loaner car for a day. I would not hesitate to deal with Mac Haik and Corey in the future.

Went all the way over there to look at this used pile of truck. Take my word for it, it has a broken windshield, dings, dents all over it, and the spare tire is being used as a full size tire. Add that to the fact that the inside of the vehicle is clean in a "swept under the rug" sort of way. Look around in it, it is nasty and needs to have work done. I told the dealer what I was willing to pay for the vehicle and would have taken the vehicle as it was if they knocked $1,000 off the price you see online. Nope, they think it's worth more. So I walked away. By the way, the used car rep I met with is the epitome of a used car salesmen. Gross, I'll never do business on the used car side again.

Very helpful

Great place they responded.. I had a last and I mean last second issue with my Jeep and they fixed it in less than 2 hours'

A lot of sales man ready to assist

Told me the truth about the truck, which was much appreciated. They didn't try to hide anything and were upfront about everything.

Called me was honest about vehicle being sold.

Salesman responded to. Me within 1 hour Awesome. Customer sevice. Tjxs

I purchase the vehicle from this dealership and was treated great. The sale person and the finance person were both great.

Car was sent to auction... They don't keep cars over 6 weeks so ask before you go? Didn't work for me...

Ken was super great (salesperson) the whole team was great, very nice. We drove 3 hours away to see the truck and they stay open after closing time so we could drive the truck home. I would buy a truck from them again in the future.

I bought the vehicle I was looking at for a good price.

Salesman called right away to tell me this pickup was no longer available. He said "they had several other Silverado's available". Checked their inventory but they didn't have anything in my price range.

Lack of experience from seller and very shady in their mechanical practices.

I had a call from Haik Doge but the car did not have any Air condition and they did not plan to put any more money into it. But the salesmen did invite me to come in and look at some other cars that I might be interested.

very pleasant. I purchased this vehicle

These guys lied to us. Obviously unplugged the battery to turn off the check engine light. Thankfully it was just the spark plugs and coils. They could have told us though and not treated my husband like he's a moron.

Great experience.

They were not willing to negotiate a deal . They truck I looked at was not worth what they were asking for .

Could've have better customers service

The salesman was wonderful; however the manager was not. We agreed to purchase the vehicle at the asking price because we felt it was a good deal and my husband loved it. We filled out all of the finance paperwork and were waiting to see what rate we were being offered to determine whether we would finance through our Credit Union or the dealership when the manager changed the advertised price of the vehicle and demanded that we pay an additional $990. I have NEVER heard of this happening before. We were told that while performing recall work on the vehicle a problem was discovered with the radio (it was an electrical issue) and that we would be required to pay for all of the work. The other option we were given was to pay the advertised price without the necessary repairs being done. I pointed out that the advertisement listed all of the radio features with the implication that they were in working order and that we would pay the advertised price and no more than that. He then CHANGED the price listing while we were in the office to $2000 more than it had been originally. I was appalled that he would consider this ethical and I could tell that our salesman was horrified. I still had the original advertisement on my iPad and the salesman refreshed his, which is how we found out that the change had been made while we were there. Not only were 3 hours of my time wasted, but the salesmans's time was wasted as well. Be very aware that the manager in the pre-owned office has no problem using bait-and-switch tactics. I wish that I had gotten his name, but was just too stunned to consider it while we were there. Buyer beware.

I came all the way from Amarillo, so I was nervous if they'd still have the Jeep I wanted. They did, and I got a great deal. They were very easy to work with and weren't pushy at all. It was my first car buying experience and they were very helpful.

Jordan was awesome! Great dealership to work with.

Cory and Jordan helped me with my purchase. No run around. Treated me like I would treat one of my friends. I'd shop there again.

Vehicle was listed incorrectly as a long bed.

good info, not what we needed however

I purchased a new Laramie from Mac Haik Dodge. They had me sign some of the blank paperwork ahead of the finance papers and that included a third party warranty I had not asked for. The warranty company says they cannot cancel because, a month later, the dealer hasn't yet submitted it and the dealer says to take it up with the warranty company. The rate they gave me was 5% but this is my 4th vehicle this year and the high rate I've paid so far was 2.5% so I'd recommend get pre-approved elsewhere. It should take the dealer 5 minutes to resolve the warranty issue but nobody there will take the initiative or ownership of the problem and I've gotten nowhere with them (yet). I accidently left a $150 set of Oakley sunglasses in the truck I traded in but next morning I called and was told no glasses found.

Talked a good talk but at the end the result was just that... All talk. I was told i would be contacted regarding a car with more miles and that is a older model..smh.. That's nice