Mac Haik Dodge Chrysler Jeep-Georgetown

Run away. Run away as far as you can from this dealer. This would have been the perfect vehicle for my non profit. Made an appointment for a test drive. Salesman took me on a walk around before test drive. Mentioned almost incidentally that the rear driver's side door was missing the handle but it would be "taken care of" prior to purchase. Returned from the test drive and the cash sales paper was drawn up. Dealer insisted that I pay for the missing door handle...to the tune of 100.00. So the car I saw in the ad had a rear door handle, but the car I test drove did not. This was the same car. The dealer insisted that I pay for a repair that I was not responsible for. I didn't think scammy stuff like this still went on. Lessons learned. All the bad jokes about used car salesmen had to come from somewhere. I think this might be close to ground zero.

Promptly contacted me. Good service.

John, the sales person was wonderful, everything else was typical.

There was a discrepancy or two about our original agreement, but after Corey spoke to the manager, it was straightened out. Just take good notes to be sure you get everything promised. Overall a great experience. Last minute recall issue popped up, and not only did they attend to it, but they gave me a really nice loaner car for a day. I would not hesitate to deal with Mac Haik and Corey in the future.

Went all the way over there to look at this used pile of truck. Take my word for it, it has a broken windshield, dings, dents all over it, and the spare tire is being used as a full size tire. Add that to the fact that the inside of the vehicle is clean in a "swept under the rug" sort of way. Look around in it, it is nasty and needs to have work done. I told the dealer what I was willing to pay for the vehicle and would have taken the vehicle as it was if they knocked $1,000 off the price you see online. Nope, they think it's worth more. So I walked away. By the way, the used car rep I met with is the epitome of a used car salesmen. Gross, I'll never do business on the used car side again.

Very helpful

Great place they responded.. I had a last and I mean last second issue with my Jeep and they fixed it in less than 2 hours'

A lot of sales man ready to assist

Told me the truth about the truck, which was much appreciated. They didn't try to hide anything and were upfront about everything.

Called me was honest about vehicle being sold.

Salesman responded to. Me within 1 hour Awesome. Customer sevice. Tjxs

I purchase the vehicle from this dealership and was treated great. The sale person and the finance person were both great.

Car was sent to auction... They don't keep cars over 6 weeks so ask before you go? Didn't work for me...

Ken was super great (salesperson) the whole team was great, very nice. We drove 3 hours away to see the truck and they stay open after closing time so we could drive the truck home. I would buy a truck from them again in the future.

I bought the vehicle I was looking at for a good price.

Salesman called right away to tell me this pickup was no longer available. He said "they had several other Silverado's available". Checked their inventory but they didn't have anything in my price range.

Lack of experience from seller and very shady in their mechanical practices.

I had a call from Haik Doge but the car did not have any Air condition and they did not plan to put any more money into it. But the salesmen did invite me to come in and look at some other cars that I might be interested.

very pleasant. I purchased this vehicle

These guys lied to us. Obviously unplugged the battery to turn off the check engine light. Thankfully it was just the spark plugs and coils. They could have told us though and not treated my husband like he's a moron.

Great experience.

They were not willing to negotiate a deal . They truck I looked at was not worth what they were asking for .

Could've have better customers service

The salesman was wonderful; however the manager was not. We agreed to purchase the vehicle at the asking price because we felt it was a good deal and my husband loved it. We filled out all of the finance paperwork and were waiting to see what rate we were being offered to determine whether we would finance through our Credit Union or the dealership when the manager changed the advertised price of the vehicle and demanded that we pay an additional $990. I have NEVER heard of this happening before. We were told that while performing recall work on the vehicle a problem was discovered with the radio (it was an electrical issue) and that we would be required to pay for all of the work. The other option we were given was to pay the advertised price without the necessary repairs being done. I pointed out that the advertisement listed all of the radio features with the implication that they were in working order and that we would pay the advertised price and no more than that. He then CHANGED the price listing while we were in the office to $2000 more than it had been originally. I was appalled that he would consider this ethical and I could tell that our salesman was horrified. I still had the original advertisement on my iPad and the salesman refreshed his, which is how we found out that the change had been made while we were there. Not only were 3 hours of my time wasted, but the salesmans's time was wasted as well. Be very aware that the manager in the pre-owned office has no problem using bait-and-switch tactics. I wish that I had gotten his name, but was just too stunned to consider it while we were there. Buyer beware.

I came all the way from Amarillo, so I was nervous if they'd still have the Jeep I wanted. They did, and I got a great deal. They were very easy to work with and weren't pushy at all. It was my first car buying experience and they were very helpful.

Jordan was awesome! Great dealership to work with.

Cory and Jordan helped me with my purchase. No run around. Treated me like I would treat one of my friends. I'd shop there again.

Vehicle was listed incorrectly as a long bed.

good info, not what we needed however

I purchased a new Laramie from Mac Haik Dodge. They had me sign some of the blank paperwork ahead of the finance papers and that included a third party warranty I had not asked for. The warranty company says they cannot cancel because, a month later, the dealer hasn't yet submitted it and the dealer says to take it up with the warranty company. The rate they gave me was 5% but this is my 4th vehicle this year and the high rate I've paid so far was 2.5% so I'd recommend get pre-approved elsewhere. It should take the dealer 5 minutes to resolve the warranty issue but nobody there will take the initiative or ownership of the problem and I've gotten nowhere with them (yet). I accidently left a $150 set of Oakley sunglasses in the truck I traded in but next morning I called and was told no glasses found.

Talked a good talk but at the end the result was just that... All talk. I was told i would be contacted regarding a car with more miles and that is a older model..smh.. That's nice

They responded immediately and we went that day to look and test drive. Overall good experience. The car we ultimately chose came from here.

Dealer returned call ina timely manner. Car was recently sold.

They were great with getting back with me . However the Jeep was sold.

Bet other dealer price by a huge amount. I drove over an hour and a half to buy my car

I stopped by the dealer and they did not have the truck on the lot that was advertised, said they would call when it was available later in the week and never heard back from them. I emailed them and still no responce. The sticker price they had on the trucks on the lot where marked up higher than the prices advertised online and when asked about the price there responce was what I thought a fair price would be and wouldn't come down from the sticker price - typical used car salesman will not be doing business with them.

Deontae was very helpful and quickly responded to a question the day after sale. We got a great car.

I was very pleased with my salesman, Deante. My experience was good overall.

A classic bait-and-switch coupled with insulting service.

The people at Mac Haik were friendly, professional and courteous. I am very pleased.

The mileage was listed wrong on the car. That prevented me from being able to acquire it, because of qualifications from my bank. Other than that, they responded to me via email and text. I thought a phone call would have been nice. I'm only rating this so stringently because I used to work in a BDC department for a GMC dealership!

Definitely worth the 150 mile drive!! Top notch service and selection.

The truck was in rough condition and I thought asking too much.

Not pleased, was scheduled for an appointment to see the vehicle. When I showed up I was told the vehicle had been sold. This wouldn't have been so bad however I had someone drive my trade in almost 3 hours to show. A call would have been nice but an apology call/text/ email would have been nicer. Neither were given to me and I have yet to hear from the dealership about the issue. Very disappointed in the customer service.

Didn't get the jeep but they did get back to me quickly

Professional and honest dealer. Would work with again.

good

Prompt communications and service. Purchased a vehicle from them.

Received information. Have not purchased yet.

I got a great deal on the truck.

the car was sold.............

I had an appointment to view a vehicle and when I got there, the vehicle I was scheduled to see was sold and I didn't get an email or call saying it was sold, but they did try to get me into another vehicle like the one I wanted and they even notified me when they had another vehicle in their lot that was similar to the vehicle I was looking to purchase.

Great

Very helpful guys

I was contacted via email once and nothing more. I called the dealership to make a test drive appointment, when I got there they couldn't find the vehicle that I wanted to test drive. I was pawned off to a new car salesman to try and sell me a new vehicle.

Absolutely love my jeep but I was not satisfied with my sales representative or the customer service at the dealership.

Jordan Boren was a great help, honestly he was the one that made me get the car there and then. i would recommend Jordan Boren to anyone wanting to buy a car there

A pleasure to deal with. They earn your business.

I received a voice message from a rep, but when I returned the call and left message, I did not receive a call back.

The car was already sold

I felt pressured by the sales staff.

Got ahold of me in a timely fashion and had great customer service

Tim got back and responded quickly to all questions. Did not make me feel like a pain.

Best dealership very helpful, trusting and professional

The sales rep did everything to help me but couldn't make the payments fit my buget. He gave me top dollar for my trade and as many special offers but just couldn't get to where I need they where very patient and kind. I would recomend them to any one.

Called and left message on truck I was looking at. Great people

Intended on purchasing vehicle but was told I would get a courtesy call if vehicle sold. When I called to check on status they informed me that it had been sold. Polite but almost made a trip for nothing

Corey Maxson was very helpful and vey pleasant to work with. He was on top of his game and honest the whole time. I would definitely buy from them again. Thanks so much.

Very helpful and very patient, I couldn't have asked for a better dealer. I will definitely recommend !!!!

this was a great experience. The used car dealership was clean, and had great salesmen! Jordan was one of the best I have ever worked with.

I made a 4 hour drive to get the vehicle i wanted after consulting with the salesperson. Their they took care of me, not only with bad credit that was shot but also with a bad roughed up trade. Got a great deal and im happy with the staff and i love my 2011 Dodge Ram 5.7 Liter Hemi. ThNx guyz!

I love this truck!

Immidiate contact and very friendly

Poor service from the sales staff.

Great customer services

If you are looking for one of those no haggle experiences, this isn't it. Be prepared to do battle or have your pocket picked. Starting price is usually good, but watch out for the fees. That's where they try to make up ground. Oscar was great, but watch out for the finance guy and the sales manager. Get all fees upfront when negotiating the deal or you will have several hundred dollars of surprise fees and charges that were never mentioned. Just an FYI: Used cars are sold as is. No warranty at all unless you purchase one from the finance guy.

Friendly, informative and very quick to respond to my inquiry. Thanks.

Very friendly and helpful.

Good and timely response....they were interested in doing the sale and they tried to contact me twice...I was no longer interested but this guys do a good job!