Nyle Maxwell Pre-Owned Super Center

13817 U.S. 183
Austin, TX 78750

http://www.nylemaxwellcdjr.com

Sales: (737) 201-1436

Closed Today (Sun)

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Sales Reviews (43)

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catguru

Aug 23, 2017

The car was sold when I contacted them

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Rvaldes

Aug 5, 2017

They are tough negotiaters, but did offer a fair price. I made the purchase and they were very professional in their dealings. The free Forever Power train Warranty is a nice perk. It is a very nice dealership.

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Jose

Aug 3, 2017

Sara went out of her way to help... very good customer service

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Brandon

Aug 2, 2017

Great experience got me in and out of there quickly!

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Rusty

Jul 26, 2017

Been dealing with Nyle for over 16 years and I received nothing short of five star service

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Renee

Jul 25, 2017

Horrible experience!! I have purchased at this dealer twice in past but never will again. I was treated poorly by 3 sales reps, left messages for managers to call me back and never received a call. I found 2 trucks I wanted to purchase, cash in hand and ready to go but the sales people were rude and would not return my inquiry calls until I went through Car Gurus about a truck I liked not realizing it was Nyle Maxwell. When a rep called me back I apologized telling him I will not do business with this dealer or refer anyone else to them.

2 of 2 people found this review helpful.

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Dan

Jul 14, 2017

Very pleasant exchange of email messages and prices better than the competition.

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Bll

Jun 3, 2017

Very professional and courteous

1 of 1 people found this review helpful.

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adam

May 23, 2017

Experience was great. Sara set me up with a great truck at a good price. No haggling, named my price and walked out painlessly!

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Anthony

May 15, 2017

took awhile for them to contact me about this vehicle when I was the one who called about this vehicle to find out if it was still with them. I was told it is no longer there. not sure if I will deal with them again or recommend them to my Military retired family.

3 of 5 people found this review helpful.

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Scott

May 3, 2017

sales person was dealing with 3 different customers and I had an appointment

1 of 1 people found this review helpful.

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Michele

Apr 13, 2017

Yvette is awesome to work with. She made herself available on my schedule. Great dealer to work with.

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Canyon

Apr 13, 2017

Contacted me right away and answered all of my questions. Very helpful.

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Carbuyer

Mar 29, 2017

Inquired online about a (just listed) car and was told it was unavailable due to not passing inspection. The car is still listed for sale, I emailed two salesmen about this and got zero response

1 of 2 people found this review helpful.

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Bradley

Mar 28, 2017

Very prompt. Very informative and shot it to me straight the way I like to do business. Jd took time out when I called him to put his hands on the truck that I was inquiring about and went over all features and questions or concerns I had. Jd for the win! Job well done ✅

1 of 1 people found this review helpful.

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Shane

Mar 20, 2017

Horrible experience. The vehicle wasn't available at that time even though they claimed it was. It still needed to go through their inspection. Once it became available (after we made 2 separate trips to the dealer...an hour away), the price they originally listed went up $500! I will never use this dealer again.

3 of 3 people found this review helpful.

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kkweiss

Mar 13, 2017

They were good about responding to information I needed promptly.

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Islandredneck82

Feb 11, 2017

The truck I was asking about that day was being looked at by another customer. I was told by the sales rep. If deal with the other customer did not go through then he will contact me, he never did. I guess the truck got sold. Nice guy though at least he called to let me know what was going on with the vehicle inquired.

1 of 2 people found this review helpful.

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geoff

Feb 1, 2017

excellent, car was Rousch and I think they added that fact ti justify the price

0 of 1 people found this review helpful.

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RXGarza

Jan 25, 2017

Great conversation.. still looking.

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Ricky

Jan 18, 2017

Rapid response; friendly demeanor; not abrasive or pushy.

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Gavin

Dec 12, 2016

Offered TREMENDOUS in-house dealership warranties (lifetime power train, at no cost?!) as well as extension to manufacturer's warranties (6 years or 75k additional miles added to Ram's bumper-to-bumper warranty, from date of MY purchase!). Pleasant, capable, veteran sales staff. Dealer, price and truck all well worth the long trip.

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Response from Nyle Maxwell Pre-Owned Super Center:

Congratulations on your new Ram truck, Gavin! We can't thank you enough for taking the time to share your experience and for making the trek to do business with our team, please stop in to say hello if your ever back our direction! -The Nyle Maxwell Supercenter

Edi

Nov 21, 2016

They responded, but didn't get my question answered, I wanted to know the price of this truck.

2 of 2 people found this review helpful.

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Gregorio

Nov 16, 2016

called and left message

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for the great rating, Gregorio! -The Nyle Maxwell Supercenter

daniel

Nov 15, 2016

Great

0 of 1 people found this review helpful.

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank your for the 5-Star's, Daniel! -The Nyle Maxwell Supercenter

John

Oct 31, 2016

Awesome treatment by the Dealership.

0 of 1 people found this review helpful.

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for the great rating, John! -The Nyle Maxwell Supercenter

Scott

Oct 31, 2016

They were on it. 4 stars because finance was pushy on the warrantee.

3 of 3 people found this review helpful.

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Michael

Oct 8, 2016

Good experience

1 of 2 people found this review helpful.

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Brenda

Sep 29, 2016

Great. No negotiation, but nice sales person.

2 of 2 people found this review helpful.

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Sonya

Jun 15, 2016

Said they would call back and never did

2 of 2 people found this review helpful.

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Response from Nyle Maxwell Pre-Owned Super Center:

Sonya, I am sorry that we messed up. I don't have your # otherwise I would personally call you back. I can be reached directly at 512-219-3634 ext. 8103. Thomas Eggers - Internet Director, Nyle Maxwell CDJR Supercenter, Austin, TX

Richard

Jun 12, 2016

Very good experience with a knowledgeable and friendly sales representative but an overly aggressive sales management approach.

1 of 1 people found this review helpful.

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Response from Nyle Maxwell Pre-Owned Super Center:

Richard,

Thank you for taking the time to share your experience! We are glad to hear you enjoyed your sales representative but hate to hear you had a negative experience with management. 100% satisfaction is our goal and something we work very hard to provide each of our customers, we would appreciate the opportunity to learn more so we can address and correct our mistakes. Please contact me at your earliest convenience at kking@nylemaxwell.com. -Katie King, Customer Relations

Russ

May 14, 2016

Worked with me and I didn't feel swindled.

1 of 1 people found this review helpful.

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for your business, Russ! We appreciate you taking the time to share your experience, it means a lot to us and we will be sure to pass your compliments along to our team! Enjoy your new car! -The Nyle Maxwell Supercenter

Brian

May 10, 2016

Good response time

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for the great rating, Brian! -The Nyle Maxwell Supercenter

Mrmrmrmr

May 10, 2016

Quick to respond to my questions.

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for choosing our dealership and for taking the time to share your experience! We work hard to make sure we are providing excellent customer service at each step of the process and we appreciate know our efforts are noticed! -The Nyle Maxwell Supercenter

john

May 6, 2016

Already sold when contact was made

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for your business and the 5-Stars, John! -The Nyle Maxwell Supercenter

Robert

May 4, 2016

LJ answered my questions, quick to respond, made the process fast and painless.

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for your business, Robert! We are thrilled to hear you had a great experience with LJ, we will be sure to share your compliments with her. Enjoy your new vehicle! -The Nyle Maxwell Supercenter

M32lopez

Apr 27, 2016

They responded quickly

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for letting us know our response process is working well, we appreciate the feedback! -The Nyle Maxwell Supercenter

Darryl

Apr 16, 2016

Good service

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for the great rating, Darryl! We appreciate you choosing us to take care of your vehicle and look forward to providing the great same experience in the future! -The Nyle Maxwell Supercenter

dwgilbert01

Feb 17, 2016

Very quickly to contact me backi

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for letting us know our response process is working well, we want to make sure everyone that is looking for information gets it as fast as possible! -The Nyle Maxwell Supercenter

Leroy

Jan 26, 2016

They called back promptly but did not have the car I was inquiring about.

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for taking the time to share your experience, Leroy! We appreciate you giving us the opportunity to earn your business and regret to hear that we did not have what you were looking for. If you ever need anything in the future please do not hesitate to reach out! -The Nyle Maxwell Supercenter

Jesus

Jan 19, 2016

It was great I ended up getting the car great service and Jose got us what we exacly wanted to pay

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Response from Nyle Maxwell Pre-Owned Super Center:

Congratulations on your new car, Jose! We are thrilled to hear you had such a great experience, thank you for sharing! -The Nyle Maxwell Supercenter

Matthew

Jan 9, 2016

Nice folks and great facilities. Really good finance guys.

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Response from Nyle Maxwell Pre-Owned Super Center:

Thank you for the great rating and awesome compliments, Matthew! We appreciate you choosing our dealership and we will be sure to share your feedback with our team! -The Nyle Maxwell Supercenter

TERRY

Jan 1, 2016

Great sales folks. Responsive and found exactly what im looking for

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Response from Nyle Maxwell Pre-Owned Super Center:

We are thrilled to hear our team was able to help you find exactly what you were looking for, Terry! Thank you for your business and for taking the time to share you experience! -The Nyle Maxwell Supercenter

Read 21 old reviews

Kimberly

May 11, 2015

Avoid this place!!!! Drove 3 1/2 hrs to the dealership for a set price and the finance person changed the price!! It's was really 33,1111 not 22,655. Also they changed the contract and would not show/ explain the changes. Then left the lot locking us inside after hours with the salesperson. Terrible experience!! And the general manger was no help with a resolution.... Actually defending the unprofessional behavior

2 of 2 people found this review helpful.

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Tony

May 4, 2015

I tried multiple times to get an email back with an out the door all inclusive price stated, and a copy of the window sticker to confirm options on the vehicle discussed. After more than a dozen emails and phone calls still nothing. I only get back email reassuring me how much they want to help but they never answer either question. I cannot afford to travel their and find out that vehicle is gone or has additional cost. One of their last contacts told me that vehicle was under contract from the beginning of our conversations and they were trying to find another one. I was never told this until almost a week later. Disappointed.

2 of 2 people found this review helpful.

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Jami

Apr 12, 2015

Unfair and horrible experience, when told the vehicle's 4 wheel drive didn't work correctly during test drive, the dealer tried to make a deal anyway and said if we can make a deal the car can be moved up in line for inspection. Extremely disappointing

1 of 1 people found this review helpful.

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renee

Mar 3, 2015

Very good

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jovan

Feb 26, 2015

Good excellent

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Elizabeth

Feb 15, 2015

Best car dealership experience I have ever had. Thankyou Bill

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Cindy

Feb 11, 2015

Great dealership, very professional and friendly

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David

Dec 22, 2014

I would almost call it a bait and switch. The vehicle wasn't there because it had been sold wholesale, but I didn't call ahead of time to make sure the vehicle was there. The staff was friendly and gave me the news immediately with no run around. I would buy from them in the future, but I will call ahead to make sure the car is there.

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curtis

Dec 15, 2014

Over all good experience

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Allen

Oct 30, 2014

Said they would give me a said price on my trade in then when it came to closing the deal shorted me 1,200.0 to make up some on the 32,798.00 price .that was disappointing being low balled on the trade in. outer then that it was not a bad experience. he also calmed to not now who cargurus was and at first did not want to give me the car for the cargurus price .

1 of 1 people found this review helpful.

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Mini Countryman

Aug 11, 2014

Great experience, no pressure, and got the car I wanted.

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Chuck

May 22, 2014

Took care of things in a very timely, and courtious manner.

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shantescia

May 5, 2014

This is a great dealership. The people here really work with you and are very helpful

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Javier

Apr 28, 2014

When I expressed interest in this car I was repeatedly contacted by several people at the dealership. However, when I went to actually look at the vehicle, the first two people had no idea what car i was talking about, and the third said it had been sold at auction days ago. This would have been useful information to impart during the many email exchanges.

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Tony

Apr 15, 2014

Great car shopping experience!

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Steve

Sep 19, 2013

Good communication.

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Donnie

Jul 22, 2013

Very responsive. great followup. Brandon stayed on top of the deal the whole way.

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Yamile

Feb 18, 2013

They were very helpful and made a great effort to find a vehicle that was to my liking and in my budget.

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Jim

Jan 9, 2013

Still looking but Bill Curtis has been helpful

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Bryan

Sep 10, 2012

the car they called me in to see had hail damage, had been hit on multiple body panels, and the convertible top didn't work. AND it was still not priced competitively.

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Paul

Apr 29, 2012

I bought a used Lexus LS430 from these guys. I live in Denver, and they are in Austin, so I bought it sight-unseen. Salesman name was Polo - honest, thorough, friendly, responsive. I really wanted someone to tell me all the details, and he did. He said it was a great car, and the thing is BEAUTIFUL. I did have a third-party inspection (recommended; I used Auto P.I. in Austin - great) - but they just agreed with Polo. Every part of my interaction with this dealer has been great. We did financing over the phone and FedEx, they got me a great rate, and they got the car onto the transport on time. Highly recommended.

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