Napleton Cadillac Lincoln River Oaks

GM Certified Internet Dealer

1777 1/2 River Oaks Dr, Calumet City, IL 60409 - Map & Directions

Sales: (708) 808-4165

Service: (877) 902-6877

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Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Mineral Grey Metallic Description: Used 2013 Ford Edge SEL for sale - $15,077, 55,955 miles with Bluetooth, Leather Seats, Aluminum Wheels
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2012 Ford Flex SE Used Cars in Calumet City, IL 60409

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Oct 8, 2016
All very good
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton Cadillac Lincoln River Oaks:

Thank you for your feedback Fred! We really appreciate it.
Aug 14, 2016
Salesman got upset when I asked about the price of the car being negotiable. Staff did not greet us when we entered the dealership. I don't recommend this dealership.
Is this review helpful? Yes | No

Response from Napleton Cadillac Lincoln River Oaks:

Thank you for bringing this to our attention.  Your feedback is valued and will help us improve our service.
Aug 10, 2016
We purchased the car. However it smelled of smoke terribly. After doing paperwork for 2 hours we were then informed that we still had to wait for the car to be cleaned -as they only had 1 person cleaning cars that day. We decided to leave without the car getting cleaned. There is a fee of $685 that is applied to all used cars they sell (that's what they told us). That fee is for them to "go through the car and check everything ...change oil ect". Well they surely didn't clean this car! There was an old lottery ticket in the back seat pocket and the in cabin air filter was gross! It had to be the original filter. I expected that to be something they "check" when they go over the car. The only person in this building that didn't move like a sloth was the finance guy- we were out of his office within 10 mins. I thought it was very unprofessional seeing the salesmen standing outside the entrance smoking. We have spent 2 days cleaning the car and making it smell better. I would not return to this dealership.
Is this review helpful? Yes | No

Response from Napleton Cadillac Lincoln River Oaks:

We appreciate you taking the time to provide some valuable feedback.  This comes as a shock to me given the attention we devote to every client and every transaction. This is not at all usual and this incident will not pass unscrutinized.
Aug 10, 2016
Worked with them on the phone and told Colleen I wanted this vehicle. It was a 3 hr. drive so told them I would be there on Saturday. I contacted Colleen on Wed., Thur, and Fri. with no response as either she was gone for the day or had a day off. She e-mailed me Friday afternoon after reading my e-mail I sent to you and she stated they sold it on Thursday! I told her I was coming to get it on Sat. and she said sorry I didn't have a deposit on it! She never asked for a deposit! I sold my car to buy this Lincoln and now I don't have a car to drive! Very frustrated! I e-mailed her that and got absolutely no response. Never do business with these guys again!!!
Is this review helpful? Yes | No

Response from Napleton Cadillac Lincoln River Oaks:

We know you have many options when purchasing a vehicle.  We apologize that the vehicle you were interested in had sold and you didn't find an alternative choice.
Jul 9, 2016
I don't blame them for selling a truck! I had a scheduled test drive and when I showed up they had sold that said vehicle! I wish I could have been told before I got there! Bad luck I guess!!
Is this review helpful? Yes | No

Response from Napleton Cadillac Lincoln River Oaks:

I apologize about your experience here at Napleton River Oaks Lincoln Cadillac and that the vehicle you were interested in was not available for purchase.
Mar 26, 2016
Sold me the car
Is this review helpful? Yes | No

Response from Napleton Cadillac Lincoln River Oaks:

Thank you for taking the time to share your review.  We want to thank you for your business!
Mar 25, 2016
Excellent customer service.
Is this review helpful? Yes | No

Response from Napleton Cadillac Lincoln River Oaks:

Thanks for sharing! This is exactly what we aim for.
Feb 16, 2016
Put a car up on the Internet with no price....no picture. The sales person said the car was priced $3000 less than the car was actually being sold for.
Is this review helpful? Yes | No
Jan 20, 2016
Those people are unreal I seen car on Internet for 26 get in they say 34 they not trying to sell cars wasted my time
Is this review helpful? Yes | No
Nov 9, 2015
Dealer experience was great.. just car was out of my price range when I found out how much they wanted
Is this review helpful? Yes | No
Oct 22, 2015
they were great to deal with
Is this review helpful? Yes | No
Jul 14, 2015
I love how they made it so simple n easy for m n i love My new Cadi
Is this review helpful? Yes | No
Apr 3, 2015
Pleasant sales person, no pressure would purchase a vehicial
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Mar 17, 2015
Very ez to deal with. Hasell free. Will buy from them again
Is this review helpful? Yes | No
Feb 22, 2015
Bout my car easily from here
Is this review helpful? Yes | No
Feb 14, 2015
They responded right away and have contacted me since. Thanks
Is this review helpful? Yes | No
Feb 12, 2015
gbgatlast
i called ahead of time twicce to see if the vehicle i wanted to see woudl be there as it was a 45 min drive, was ASSURED it was avaible. i arrived and the vehicle was sold!! no apologies, no attempt to be contrite.. oh yeah it sold!! horrible!!! will not shop there again! and treated with cursory ignorance! horrible!
Is this review helpful? Yes | No
Feb 4, 2015
Bought a used car from them, good service no pressure. I felt they negotiated fairly.
Is this review helpful? Yes | No

Old Dealer Reviews

Apr 12, 2014
Do not come down on price at all
Is this review helpful? Yes | No
Apr 23, 2013
They want to much money for this car.
Is this review helpful? Yes | No

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