Heritage Cadillac

Contacted dealership they responded within an hour,made appointment to take a look at car that day,John and Dan took care of everything.very happy with heritage Cadillac

Never got a call back after I filled a application and talked to them2x they said they will contact me and work on it but never happened.

I was greeted warmly and provided with a test drive. Upon return, I was "taken" by another salesman and even though the vehicle had been on the lot for over 220 days, the price was not negotiable. I informed the salesman that there are deals within 20 miles for similar vehicles, with fewer miles and he told me, "Then that is what you should do!" I drove away in my Cadillac ATS and purchased elsewhere. Now, I am getting "spam" (calls and emails) from the dealership.

Responded quick. Called at right time stopped in they gave me a great deal on a certified ATS. Highly recommended

Told me car was sold, then sent message saying car was still for sale. Called and was told car was sold. All in two days.

I actually purchased a 2011 Range Rover, thus far I'm absolutely pleased with the vehicle. The vehicle was the cleanest Range Rover I came across and is running solid as a rock. The dealership as I've read in other reviews makes NO effort to deal with you. Also I found them to be solely interested in getting your money. Although I brought the vehicle I can't give any glowing reviews.

Bought a car from here last night . I was approached almost immediately when I got there and got the deal done within an hour . :-) im very happy with my experience

They were on top of the game. I did not buy just because we were not 100% sure I could drive it home (Florida), but other than that excellent PR.

Good customer assistant, Gleen.

very good, salesman has maintained cotact with me, I am going to to test drive vehicle

Great follow up and set an appointment for car viewing by Email which was very convenient.

Was contacted by e mail but the car is priced a little high for two years old . I am going to look at the 2017 model.

Excellent response!

So far handled professionally. Not been in yet, since it is a drive.

I live in Tennessee and had been looking for months for Jeep Wranglers on Car Gurus, Cars.com and Auto Trader. I had a couple deals not work out due to the pictures not really showing the " true" car. I stumbled across a pre-owned 2015 Jeep Wrangler Unlimited on Cars.com and it was at Heritage Cadillac in Lombard Illinois which is about 600 miles from home. I submitted my information for someone to contact me and in about 5 minutes " I am not kidding" I received a call from Fran at Heritage Cadillac. We spoke a few minutes, I offered her a price she called me back and the deal was done. This was on a Tuesday, on Saturday we caught a flight to Chicago arrived at the dealership about noon and everything was wrapped up in an hour.....The Jeep was way better than the pictures and my wife was tickled pink ( I guess that's all that really matters huh) Here is the point of the review.....Fran was AWESOME and I truly mean awesome and just truly a good person. The whole staff was awesome but Fran put the icing on the cake......All I can say is great job Heritage Cadillac...It was pleasure!

Great service

I was contacted the same day, very nice and pleasant sales people.

I used to live in Oak Brook, and Mr. Hartigan, who was the original owner of Heritage was one of our neighbors, and I also went to school with one of his daughters. I had several calls from them, but Chicago was a bit far to drive from since I am now living in Phoenix. I love the looks and interior of the ELR, but unfortunately the prices have not dropped far enough to make me comfortable with the payments. Maybe a few more years down the line.

Sales person did not describe car accurately. Wasted a 4hr drive to see a pice of junk.than was treated rude when said would not buy vehicle!

Excellent in every way!

Very accommodating

They didn't even try to work with me on the price. They just said here's the price, take it or leave it. I would never buy a car from them.

2014 Cadillac price was$ 59777. I offered $ 60000 out the door price. And told them call me if u r willing to sell it. So Tiffany called me and told me to tolk to my manager. When I told the manager this is what offer she was like where do you come up with that price, don't u know the car price is $64998.I told her the price was $59777 . She kept saying no the price never was $59777, then I asked her how come the inert show $5000 something over priced. Then she started teaching me how to calculate taxes and title. I I bought many cars before I know how it works (if they don't want to sell the car with my offer don't, but don't try to teach customer how to do business

From Sales manager Darren to our sales representative Frank found we found it was pleasure doing business with them. They both followed up to see if we were doing ok with the car.

Excellent

Received mixed messages on the availability of the posted vehicle. First told it was already sold, then told it was still there, then gone again. I never went in.

Very nice and kind, worked very hard to get me a great deal. I love my truck!!