Cadillac of Naperville, Inc.

Great

Everyone at Cadillac of Naperville was great! Everything they told me ahead of time regarding financing terms and trade-in allowance, was exactly as they said it would be when we came to make the purchase. There were no surprises. The financing process was very easy since we submitted an online credit application. We chose to add in a bumper to bumper warranty. They explained all of our options, but did not pressure us. Kenyan, Jeremy, Steve...everyone was very knowledgeable and helpful. We are so thrilled with our Acadia Denali. It's great to buy the car you have been looking for, in your price range, with financing and warranty from a great dealership. Although they are 2 1/2 hours away from where we live, we will definitely do business there again! It was definitely worth the drive!

Prompt response on email request, Adam did not return my call as promised

It was a very pleasant experience. I found the vehicle in the lot that I was looking for and the sales person did come out and greet me. He also offered me a test drive of the vehicle. The salesperson was very pleasant, approachable and professional. I am still thinking about the vehicle that I was checking out.

Very polite and friendly people...will visit in the near future...excellent

The salesman Adam was nice. The test drive could have been a little more engaging instead of just around the corner.

Awesome experience with Cadillac of Naperville. Both the used car sales team with Coach and Jeremy were great. And the superior services of the service department and manager in Mark. Great overall experience will continue to do business with Cadillac of Naperville

They were quick to respond to my questions about the vehicle. It didn't suit my purpose, but I would certainly contact them again should the opportunity present itself.

Contact made quick when inquirie was made.

Great!

The experience was great. Every one at the dealer was great. The dealer and I saw eye to eye, we made a deal, and I bought the car.

Great customer service. Would go back for another vechicle. Thanks Rapheal for your friendly personality and professional help.

My husband went and looked at the CRV and was interested in it. They didn't want to drop much in the price, so he walked away and told them to call if it drops. By the time he got home they called and left a message that they were going to drop the price $2000, which we thought great. Jeff made a phone call and the end price didn't add up to the price we were told. The next day we went in and the manager said that was a mistake and wouldn't honor the price that was left on our messages ( which we had recorded). We did come to a price but I was not happy with the customer service from the sales person or the used car manager. One employee even said thanks for taking it off our lot, I guess a Honda isn't good enough for a Cadillac dealership. It was a kick in the butt on the way out the door after purchasing a car. I don't think I would deal with this dealership again.

I had an appointment at 4pm, when I arrived, I entered into the new car building, there were 3 men and 1 woman in suits stand at a counter. No one said anything to me, no greeting what so ever. After standing there waiting to be acknowledged I started walking forward when to men in an office directly behind the group of people noticed me, one greeted me and took me to the used car building. As we are walking he asked me what car I was interested in, I told him and he said "it was a good car and he only remembered it because someone was just there to see it". When I entered he sat me down, got a salesman for me and left. The salesman then asked me The same question, "what car?". I told him he goes on to say "oh, that car is being sold right now, they're literally signing the papers as we speak and is there something else we can find you" I then said I had an appointment and why didn't I get a courtesy call stating that. Why did I have to drive all this way to be informed of that. I asked for a manager, he came in defence mode. Instantly, somewhat aggressive, telling me "I should have put a deposit on it, that appointments don't hold the car". I know that I stated. And asked me to to look at something else. I said you don't have anything else, walked out PISSED and started my long ride back home. A simple courtesy call and an apology could have given me a better experience at this dealer.

The dealer experience was great. All of my expectations were met. The process of buying vehicle can make people uncomfortable, and the staff at Cadillac of Naperville were awesome. They know how to treat a customer.

Great dealership. I brought this sub and it is all good.

Told me the ct6 I wanted was not available for at least 200 miles after they allegedly did a search. I found the car 20 miles away and bought it

Terrible, terrible no more follow ups, I thought this was a good dealer, even the general manager promised help but nothing happened. All say but no action. Do what you say....

Excellent

nice people

I am not done with negotiations I will go to the dealer on Friday

Great experience, I purchased the car.

incredible experience. Bob did everything in his power to get me to drive my dream car. Clean dealership, good maintenance staff and comfortable lounge. Defiantly 5/5.

Great experience working with SAL!! Took the time, provided other vehicle options based on my wants in an XTS - color, options, etc. Basically they worked with me to make sure I had a great buying experience. Was greeted by everyone that I came into contact the dealership. The team was not pushy. If you are looking for a new or certified Cadillac I would go to Cadillac of Naperville!!!

Very responsive to online inquiries without pestering you with phone follow up . Pamela S is great

It was fine. Nothing earth shattering either way.

Great experience. Customer friendly.

Next day response. Bought another car from different dealer due to consumer reports car rating of vehicle.

Nice people. Sold car on my way there.

Horrible dealership, not willing to give you what your car is worth. They would rather have their cars that on their lot and pay taxes on it then to sell it to a buyer for less than $1000 of what they were asking for.

This dealer went above and beyond my expectations.

Great staff

Quick response polite and really tried to help but I decided to look or something else.

Responsive and knowledgeable

quick response

Answered my questions

I believe they would have shown much more interest if I would have been buying a new Cadillac instead of a Used vehicle. They were not very helpful.

Great communication.

Very thorough.

update: they just sent me photos. Only took 1.5-2 weeks.