Cadillac of Naperville, Inc.

nice guys , had an average experience with cadillac of naperville , they dont put much into their used cars . needed tires and and had a few damaged cosmetic items but was able to negotiate price to where I could replace items needed. their detailing on the vehicle was lacking ,had lots of hair and dirt between seats.

Great all around service!! Looking forward to my road trip in my new/used Odyssey!!

They were great!

I sent an email asking for the location of the vehicle and not only did carGurus respond but Cadillac of Naperville also followed up.

Very helpful and got a great deal.

Nice dealership and nice cars just looking for a nice dts.

They called me and we are working out the numbers as we speak I’m hoping I’ll have a good chance of getting it they were very professional and helpful answer yet

Quick to respond

Good info

They we're aggressive and, they are very understanding and willing to work things out with you .

Very eager to help

Yes, they responded promptly. My email to reply came back in error. Wasn't able to connect thru email. Plan on contacting them now that I am back from trip.

I was contacted three times via e-mail about my interest in the Taurus. I responded to two of the e-mails and I NEVER received a follow-up response to what I sent them. They IGNORED me when I told them I could not get there right away to look at the car. This really pissed me off. I am genuinely interested in purchasing a Taurus Ltd to replace mine (which was totaled). The three salesmen could spend time to send initial emails but they could not reply to my follow-up emails? What kind of customer / internet support is that? Lots of initial initiative to try get a sale but absolutely no effort to actually get one! I am very disappointed in them. I expected so much more from a Cadillac dealer.

The vehicle was way overpriced and there were some paint overspray on the passenger side door and the inside of the vehicle had smoke damage and the vehicle didn't run that well it was rusted all underneath and the rotors brakes were all rusted

Rapid follow-up with a courtesy call. Very pleasant conversation.

Not a great experience. Started with one salesman, transferred to another, a day later he was not with to dealership. Had to go over information 3 times, because no one updated our info into the system, and they don’t return phone calls, as promised.Not a good experience. We purchased vehicle someplace else.

Great love the people here wonderful experience and yes I drove this car but I got s different Cadillic

Great

Everyone at Cadillac of Naperville was great! Everything they told me ahead of time regarding financing terms and trade-in allowance, was exactly as they said it would be when we came to make the purchase. There were no surprises. The financing process was very easy since we submitted an online credit application. We chose to add in a bumper to bumper warranty. They explained all of our options, but did not pressure us. Kenyan, Jeremy, Steve...everyone was very knowledgeable and helpful. We are so thrilled with our Acadia Denali. It's great to buy the car you have been looking for, in your price range, with financing and warranty from a great dealership. Although they are 2 1/2 hours away from where we live, we will definitely do business there again! It was definitely worth the drive!

Prompt response on email request, Adam did not return my call as promised

It was a very pleasant experience. I found the vehicle in the lot that I was looking for and the sales person did come out and greet me. He also offered me a test drive of the vehicle. The salesperson was very pleasant, approachable and professional. I am still thinking about the vehicle that I was checking out.

Very polite and friendly people...will visit in the near future...excellent

The salesman Adam was nice. The test drive could have been a little more engaging instead of just around the corner.

Awesome experience with Cadillac of Naperville. Both the used car sales team with Coach and Jeremy were great. And the superior services of the service department and manager in Mark. Great overall experience will continue to do business with Cadillac of Naperville

They were quick to respond to my questions about the vehicle. It didn't suit my purpose, but I would certainly contact them again should the opportunity present itself.

Contact made quick when inquirie was made.

Great!

The experience was great. Every one at the dealer was great. The dealer and I saw eye to eye, we made a deal, and I bought the car.

Great customer service. Would go back for another vechicle. Thanks Rapheal for your friendly personality and professional help.

My husband went and looked at the CRV and was interested in it. They didn't want to drop much in the price, so he walked away and told them to call if it drops. By the time he got home they called and left a message that they were going to drop the price $2000, which we thought great. Jeff made a phone call and the end price didn't add up to the price we were told. The next day we went in and the manager said that was a mistake and wouldn't honor the price that was left on our messages ( which we had recorded). We did come to a price but I was not happy with the customer service from the sales person or the used car manager. One employee even said thanks for taking it off our lot, I guess a Honda isn't good enough for a Cadillac dealership. It was a kick in the butt on the way out the door after purchasing a car. I don't think I would deal with this dealership again.

I had an appointment at 4pm, when I arrived, I entered into the new car building, there were 3 men and 1 woman in suits stand at a counter. No one said anything to me, no greeting what so ever. After standing there waiting to be acknowledged I started walking forward when to men in an office directly behind the group of people noticed me, one greeted me and took me to the used car building. As we are walking he asked me what car I was interested in, I told him and he said "it was a good car and he only remembered it because someone was just there to see it". When I entered he sat me down, got a salesman for me and left. The salesman then asked me The same question, "what car?". I told him he goes on to say "oh, that car is being sold right now, they're literally signing the papers as we speak and is there something else we can find you" I then said I had an appointment and why didn't I get a courtesy call stating that. Why did I have to drive all this way to be informed of that. I asked for a manager, he came in defence mode. Instantly, somewhat aggressive, telling me "I should have put a deposit on it, that appointments don't hold the car". I know that I stated. And asked me to to look at something else. I said you don't have anything else, walked out PISSED and started my long ride back home. A simple courtesy call and an apology could have given me a better experience at this dealer.

The dealer experience was great. All of my expectations were met. The process of buying vehicle can make people uncomfortable, and the staff at Cadillac of Naperville were awesome. They know how to treat a customer.

Great dealership. I brought this sub and it is all good.

Told me the ct6 I wanted was not available for at least 200 miles after they allegedly did a search. I found the car 20 miles away and bought it

Terrible, terrible no more follow ups, I thought this was a good dealer, even the general manager promised help but nothing happened. All say but no action. Do what you say....

Excellent

nice people

I am not done with negotiations I will go to the dealer on Friday

Great experience, I purchased the car.