Art Hill Ford Lincoln Mazda

901 W Lincoln Hwy
Merrillville, IN 46410

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https://www.arthillford.com

Sales: (219) 312-4339

Closed Today (Sun)

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Sales Reviews (39)

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Oct 1, 2019

Guru12HGV

Overall it was a pleasant and quick process. Very satisfied with my purchase. Steve Nunez was very helpful and knowledgeable.

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Aug 20, 2019

Margaret

Great experience. Young man that showed me the car was very polite and knowledgeable.

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Aug 11, 2019

Patricia

Art Hill's manager took care of me. He had the car in the showroom garage because it was raining out, when I got there. He answered all my questions and made it really easy to purchase the car. I love my new car. I would recommend Art Hill to my friends.

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Aug 5, 2019

john

They were very helpful and friendly and had good manners. I would purchase another car from them when the occasions arises. My only complaint is they didn't give me enough on my trade-in. I had a lot of money invested in my Ford f-150.

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Jul 20, 2019

Drjed

Timely & helpful response. Thx

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Jul 3, 2019

Angela

We did not but the car, and made that clear when we went in. We were simply looking at that specific car. George let us take it for a spin, no pressure, no hassles whatsoever..... would buy from them when the time comes. The perfect amount of communication was involved, nothing overwhelming!

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Jul 2, 2019

ejforbes

Spoke to the salesman twice about this vehicle before going out to see it. Drove 45 minutes one-way. When I got there he showed me a different vehicle I asked him about the vehicle I came to see him. And he said he sold that one two days prior, lies seem to roll off his tongue very easily.

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Jul 1, 2019

Jose

Very helpful. I could not make it to the dealership but the few times we discussed their cars they were clear and to the point, and provided all information I needed.

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Jun 26, 2019

Hmj1896

They were very helpful when I came in for my appointment! Even though I didn’t get a car that day, the supervisor was very helpful of showing me different cars and giving me tips. Very happy with my experience from them!

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Apr 8, 2019

Guru5SXRF

The best service I’ve experienced, they were so helpful, highly recommended

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Mar 12, 2019

J.J.

Very prompt response from team. Even though I didn't buy vehicle, they were very proactive with their follow up.

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Dec 22, 2018

Bruce

Tony went the extra mile to get me on my way quickly. His explanation of the trade price was fair and backed by reports that held true.

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Dec 18, 2018

Marshall

Great experience I told them to have the paperwork ready when I walk in they did I checked the vehicle signed the papers and was gone in about 1hr 1/2

1 people found this review helpful.

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Nov 11, 2018

James

Top rate

1 people found this review helpful.

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Oct 3, 2018

Joseph

Great Dealer Sales staff was great I had great experience I will come again also finance department was great in and out quickly less than a hour I was driving my new Ford F-150 limited what a beautiful truck very nice deal and gave a fair trade in on my Mercedes sprinter!! I will come back again also recomend them to all my family and friends!!! Thank you Art Hill Ford in Indiana!!!

1 people found this review helpful.

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Aug 7, 2018

Ste193364

Great

1 people found this review helpful.

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Jul 28, 2018

GuruTK3GR

I contacted the dealer with questions regarding the vehicle and he responded just hours later with an update on my concerns. The price and condition of the car were incompatible and I thanked him for his prompt response and am still looking.

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Jul 18, 2018

traveler7885

Very good follow up on my inquiry.

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Jul 14, 2018

Bobby

Didn't end up buying the car, great service and all around great people.

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Jun 27, 2018

Christine

car was gone when i got a there, but Steve helped me find another car and a great deal!

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Jun 22, 2018

Kyle

They did a great job of getting us approved. We have less than stellar credit but they did what they could and got us into a third row car. Upon inspection after we were home, the car hasn’t had an oil change and needs an alignment. Also the tires a dry rotted and separating from the seams. We appreciate them but won’t be going back.

3 people found this review helpful.

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Jun 20, 2018

GuruW2CL9

Prompt on their end but I was dragging my feet

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Jun 17, 2018

FAITH6314

Staff helpful and friendly. The Lincoln is as pictured with even a better price than when I first saw the car. I did buy this vehicle

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May 15, 2018

GuruW1T31

I had appointment on Saturday morning call that morning let them know I was on my way got there they sold the car they could told me before I got their I came all the way from Chicago to be disappoint.CASEY

5 people found this review helpful.

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Apr 15, 2018

GuruD7FYJ

They called and left messages

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Apr 2, 2018

ADDA2D

Very responsive

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Mar 25, 2018

Keith

They went out of their way to get the information I asked for with additional pictures too. They were very helpful - good people.

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Mar 22, 2018

Timothy

Nice and helpful, had an appointment to deal on a van I wanted, but they sold the van before my appointment.

1 people found this review helpful.

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Mar 15, 2018

GuruZZ8DZ

Really good. Outgoing.

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Mar 7, 2018

Margarett

Sales team very courteous. However I thought better options to financing were not pursued

1 people found this review helpful.

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Feb 16, 2018

Bob

Dealer response was quick and treated great. I purchased the truck and it was everything as advertised. Great people at art hill Ford.I would recommend them to anybody

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Feb 9, 2018

Jonathan

I may buy a car from here, but they were very polite, helpful, prompt, and easy to talk with over email. I will see if they match the same hospitality in person.

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Jan 23, 2018

g. allman

I bought this car and a had a great experience at Art Hill! Everyone was very friendly and accommodating.

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Jan 20, 2018

Angela

I contacted the dealership and spoke with? I won’t say his name. I had very good attention of purchasing this vehicle until he insulted me by saying “I am not trying to insult you but I can only give you $300 for your trade in on 2008 Cadillac” my husband thought did he think you were stupid. He never seen the vehicle or asked about the features . When counter offer he stated he couldn’t sell the vehicle for that price and now the price is close to what we offered. I think he thought that he didn’t want to give a better offer on the trade because it was cutting into his commission and failed to ask did we have a trade before he negotiated the price. I will definitely not work with this person again. He didn’t even bother to call to say there was a change in the price of the vehicle but maybe he is not in the business of selling cars

8 people found this review helpful.

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Dec 26, 2017

Sheila

It was sold before I could go look at it. Although they were very friendly over the phone.

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Nov 21, 2017

Mrrenzo0861

They reply right away and was egger to do business.

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Nov 18, 2017

Guru1GSB

dealer contacted me

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Response from current dealership:

We are pleased to hear that you were contacted in timely manner by us. If there is ever anything we can do to further assist you please contact Doug or Denny the used car managers here at Arthill.

Nov 14, 2017

GuruZ1BM5

Not professional and want knowledgeable about the vehicles I was inquiring about. One of the vehicles wasn't available even though I made an appointment

8 people found this review helpful.

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Oct 13, 2017

Clyde

Great experience!

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Response from current dealership:

We are very pleased to hear how great of an experience you had while at our dealership. It is always nice to hear that we successfully followed through with our commitment to provide nothing less than perfect customer service while in our facility.

Read 33 old reviews

Sep 30, 2017

Vlatko

Brace was the guy who helped us , and worked with us . We bought 2018 Mazda cx-9 touring. Also the manager Tony was working pretty close with us too.

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Response from current dealership:

Bryce and Tony are excellent people to deal with. We are pleased to hear how well your purchase went. If there is ever anything we can further do to assist you please contact the management here at Arthill Ford Lincoln Mazda.

Sep 17, 2017

pflugs

Great dealership,waiting to buy

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Response from current dealership:

We are very pleased to hear how satisfied you are with our team here at Arthill Ford Lincoln Mazda. If there is anything we can do to help you in your decision please contact Doug Webb the used car manager for further assistance.

Sep 6, 2017

Dorothy

Contacted me, made an appointment, bought the car!

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Response from current dealership:

Thank you for your purchase here at Arthill Auto Group on behalf of the whole Team here. We appreciate the positive review and would love to continue to serve you in the future. Please let us know whatever you may need.

Jul 26, 2017

deanna

Everyone was nice, pleasant and patient. The salesman stayed in contact with me with every email sent. Was looking for a vehicle with low miles and a 5 star dealership. I felt confident in purchasing this vehicle. I love it!

2 people found this review helpful.

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Response from current dealership:

We are so pleased to hear that you love your new car and are completely satisfied with your decision. On behalf of the Team here at Arthill Auto Group we intend to continue to give you the same service you received at the time of your purhcase. Thank you again.

Jul 25, 2017

Amy

I first made an online contact about the Honda CRV I'd found at Art Hill, received a phone call, and scheduled an appointment with the fancy name of a flight pass or something similar for the next day. Received several reminders emails about whether I planned to make the appointment to see the car I was inquiring about and each time I responded that I was planning to meet as planned. Arrived at the dealership with my "flight pass" in hand, was met by Boris who checked and informed us that the car I'd come to see was no longer there--first he said it had been sold the night before, but when I said I had received an email about our appointment just two hours earlier, he said it was just sold that morning. Oh brother! I'd driven almost an hour to make the appointment to see the car. Clearly the right hand didn't know what the right hand was doing. I quite vehemently expressed my disdain for the situation! What a mess!

17 people found this review helpful.

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Response from current dealership:

At Arthill Auto Group our goal is not only to take care of the customer needs but to also follow up with giving the correct information. We apologize for any inconvenience this may have caused you. We understand that time is most important and are very apologetic that your time was not used the best way it should of. If there is anything we can assist you with please feel free to reach out to our used car managers Doug and Dennis. We appreciate the response and work very closely with the sales representatives to encourage honesty and integrity. We will pursue this matter so it doesnt happen ag

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Jul 7, 2017

Steven

Dealer responded quickly, very pleased with responsiveness. My friend that was interested in the RAV4 is no longer interested because they don't like the tire hanging off the back. Thank You!

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Response from current dealership:

Thank you for your time and please keep Arthill Auto Group in your mind for further purchases for you or a family member. Arthill has referal programs for advertising by word of mouth. Please consider us as your number one choice for your next purchase.

Jun 16, 2017

Jamie

I would give them a 0 stars if it was possible. They tried to take advantage of us as a young couple and sell us a used car that they said passed their 127 point check which it did not. After we got 2 blocks away from the dealership, sensors came on and the air was not working either. Asked them about the transmission as we were concerned about it and their response was "you're just not used to driving an SUV, it's fine". Had it checked out and the transmission was shot. Needless to say we will never be going back there and will be warning everyone about them.

24 people found this review helpful.

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Response from current dealership:

I sincerely apologize for the situation that you seemed to be in the day you were here. I would like to reach out by saying that is not our methods of doing business and are sorry for any inconvenience this may have caused. Hopefully we can rectify the situation for you. My name is Doug and i am the used car manager here at Arthill Auto group please contact me if there is anything that i can do to resolve this matter.

Jun 14, 2017

WolfShards

Art Hill is AWESOME!! Best car dealer I have ever worked with! We were in and out, no hours of sitting and waiting. Sales people and staff were professional, friendly and just plain great!

1 people found this review helpful.

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Response from current dealership:

We appreciate the great word of mouth and are so pleased that you chose Arthill Auto Group as your go to dealership. If there is anything in the future we can assist a friend or family member with please contact Doug and Denny the used car managers here at Arthill Auto Group.

Jun 11, 2017

dasignor

The vehicle wasn't exactly what I wanted but service was excellent and they offered to look for what I did want. I'd buy from them

3 people found this review helpful.

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Response from current dealership:

Please keep us in mind in the future as we will continue to provide the service quality that you are looking for when purchasing a newer vehicle. Thank you for the kind review it makes doing what we do so worth it when our staff is showing signs of excellence.

May 25, 2017

Leisa

It was ok. They missed a couple of spots on the car clean up which should not have been missed. Rick the finance guy was great.

2 people found this review helpful.

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Response from current dealership:

We are so glad to hear you are pleased with your purchase and would like to extend a free car wash if and when you may be available. As we at Arthill Auto Group strive to be the greatest at our craft, mistakes happen and when they are brought to the table then we can get the problem resolved so it doesnt happen again. Please contact the used car managers Doug or Dennis for any further assistance.

May 8, 2017

FirstCar

Easy to work with the salesman. Let me take the car on a test drive alone with no pressure. Really made me feel comfortable with the whole process.

3 people found this review helpful.

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Response from current dealership:

We care about the response good or bad from clients because it only makes us better. When a client is completely satisfied we appreciate that so much knowing that we are going in the direction Arthill wants to go. Thank you again for your business.

Apr 20, 2017

Don

Brian followed up with full information.

0 people found this review helpful.

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Response from current dealership:

Glad to hear your questions were answered. If there is anything in the future you may need Brian is the guy. Thank you for the oppurtunity in choosing Arthill Auto Group.

Apr 15, 2017

Imelda

They responded quickly to our request to look at the car. We did not purchase it, but Rich was very helpful in showing us other options.

2 people found this review helpful.

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Response from current dealership:

Hello this is Doug the used car manager here at Arthill Auto Group and would like to thank you for letting us know that Rich has been a great reflection to our team striving to achieve excellence. Please let us know if there is anything you or a family member may need in the future.

Mar 26, 2017

David

First the description of the vehicle did not match the actual vehicle itself. After making the trip to the dealer I tried to let them know about the error, by email, that started a barrage of phone calls from several sales people trying to get me to buy that car. It took me several days to get them to stop calling and to understand I was just trying to let them know about their error in the listing. I will not purchase from them , now or in the future for fear of the NEVER ENDING phone calls.

17 people found this review helpful.

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Response from current dealership:

We are so sorry for the for what you experienced with our dealership! We are growing rapidly and trying to get a process in place to satisfy every customer that we can. I hope that in the future if we can solve any issues concerning a vehicle that we may have a second chance in showing you, how much we appreciate your feedback. Please contact Doug used car manager here at Arthill in response to any question, comments, or concerns you may have.

Mar 22, 2017

Anthony

Excellent

1 people found this review helpful.

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Response from current dealership:

Anthony, thank you for taking your time to not only give Arthill your time but also doing business with our dealership. If there is ever anything in the future you may have questions, comments, or concerns with please feel free to contact Doug the used car manager at Arthil and we would love to help. Glad your completely satisfied.

Mar 15, 2017

Brad

Terrible was in contact with salesman for 3 days it is a 1 1/2 hr drive to the lot in contact with salesman while in route and they sold car to someone else. PLEASE DON'T USE THEM terrible experience

19 people found this review helpful.

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Response from current dealership:

Brad we are very sorry for the inconvenience this may have caused for you. As a company tries to grow there only as good as the people with in and clients letting our company know when something goes the wrong way. We appreciate you letting us know and would like to apologize for anytime not well spent. Please allow us a second chance in the future. Sincerely Doug Webb Used Car Salesmanager.

Feb 27, 2017

Rob

Sales people were everywhere waiting to pounce luke a pride of lions. Hate dealing with dealerships whos sales team works that way. Could not look at cars without 3 or 4 people following us.

14 people found this review helpful.

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Response from current dealership:

Rob, We apologize that your experience was not pleasant. With over 500 cars available, and three different franchises, we do have a decent number of sales personnel. Again, this is their profession. We direct our sales staff to make sure sure everyone on our lot is greeted and have a 15 foot rule to make sure you say hello, even if not your customer. Too many times we have been informed that customers were on the lot and no one spoke to them. It is a fine line for sure. We appreciate the feedback and again sincerely apologize that you felt the way you did. If you need anything in the futre, pl

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Feb 25, 2017

Matt

George was great! We purchased the car from them

1 people found this review helpful.

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Response from current dealership:

We are pleased to hear George follow our companies direction in giving you the best customer service available. Please keep George in mind with your friends and family. He can enter your name in our referal program. Thank you from the management team at Arthill Auto Group.

Feb 2, 2017

Robert

Bought my car there and everything went relatively smooth.

1 people found this review helpful.

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Response from current dealership:

Robert, thank you for Choosing Art Hill Auto Group and CarGurus. Your business is greatly appreciated and since your experience was postive, we invite you to our VIP referral program. We were glad to serve and make this a great experience for you.

Sep 11, 2016

Randy

We got a very fair deal and everyone in the dealership was a pleasure to work with. Our sales associate Richie was great to work with. We never felt pressured and he worked hard to get us the best deal possible. Even though the vehicle had no warranty they agreed to fix a few minor issues after the sale! They even provided a courtesy vehicle for us to drive while the vehicle was being repaired! I feel Art Hill went above and beyond what other dealers would have done in regards to making sure that we were completely satisfied with our used Truck purchase. I will definitely buy from them and will highly recommend them!

1 people found this review helpful.

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Jul 30, 2016

David

We were able to close the deal at an good price point, but we were disappointed with the missing vehicle owner's manual and providing only one car key.

3 people found this review helpful.

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Response from current dealership:

David this is Doug from Arthill Auto Group just letting you know to contact me directly so we can rectify the owners manual for you but on pre-driven vehicles the previous clients sometimes misplace second keys there fore we only have the one.

Jun 24, 2016

Joseph

I Hate car dealers and salespeople, but I loved working with Tiffany and Dennis. They were both great to work with and were very helpful! I will go back to them when the time comes again.

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Response from current dealership:

On behalf of the management team at Arthill Auto Group we are pleased to hear our staff has represented themselves the Arthill way and that :Customer Satisfaction;So thank you for letting us know we are heading in the right direction for excellence.

Apr 27, 2016

Seve

Quick reply

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Mar 5, 2016

Barbara

Responded quickly to my inquiry. . nice salesgirl. .due to unexpected circumstances, was unable to get in to test drive vehicle. . did let me know a day later that the vehicle had been sold. Would do business with them in the future.

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Mar 2, 2016

Vanessa

I clearly explained my situation prior to going there as I live 90 mins away. They told me they had an approval and everything I told them they were able to work out. They ran my credit ace so did their banks so I assumed it was true. So of course my father and I go all the way there just to be told something completely different. (I have the emails to prove it) I left with out any vehicle, my credit dropped 48 points due to them running it so many times, and wasted my time (5 hours to be exact) and gas.

7 people found this review helpful.

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Feb 11, 2016

Michael

Absolutely exceptional from sales staff to service and the managers. Best place to get your next car

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Jan 4, 2016

Richard

Great sales man great price great truck

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Dec 28, 2015

Norm

The price was listed at $55,478 when they responded it was $69,000 I had a question on the huge price difference and they responded a second time with another price of $68,345. Not a good experience. They had some excuse of why the price was listed wrong. I was just asking for the price they really wanted to be listed as that price not a low price just to get you to contact them. It seemed like a bait and switch to me.

13 people found this review helpful.

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Nov 20, 2015

dave

Tom Gulota was Great! Very Smart with cars !

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Nov 10, 2015

Randy

It was good, they responeded in a timely manner.

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Oct 29, 2015

jose

This place is awesome they treat you like a somebody very nice place to buy a car

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Apr 23, 2015

Jerry

I really appreciated the way they deal with customers. Fair deal with good customer service.

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Jun 30, 2013

Bruce

They were very helpful , reponded very quickly .

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Art Hill Ford Lincoln Mazda

Art Hill Ford Lincoln Mazda

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