Longo Lexus

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3530 North Peck Road
El Monte, CA 91731

Sales: (855) 658-8037

Service: (855) 902-0030

Today 10:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 11, 2018
Investigated on line, they had a good deal. Went to check it out car was super clean, sales helpful and bought car at internet price.
Jun 30, 2018
I had a great experience at Longo Lexus and purchased a Lexus.
Jun 2, 2018
Called me back
May 13, 2018
Reached out to me very fast!
May 12, 2018
Very Professional!
Mar 29, 2018
Had a great sales experience with Sadie. She answered all questions and went above and beyond to help me find the right car. I was extremely pleased with the whole experience and end up buying the vehicle I was looking for.
Mar 8, 2018
exulthim1
My experience in regard to possibly purchasing a vehicle from Longo Lexus was typical wherein the dealership was unwilling to budge or reduce their advertised price on their 2015 Lexus RC-F with approx. 24k miles at $47888. Therefore, I responded to one of their competitor’s location and purchased a 2015 Lexus RC-F with only 11k miles at $47500, which was a much better deal. Although, they were aware of the difference they chose to maintain their "NO HASSLE, NO HAGGLE" advertised price. Nonetheless, I saved $2000.
2 people found this review helpful.
Jan 13, 2018
By far, the best car buying experience I have had encountered in years. Jeff Weineke in the internet dept was a pleasure to deal with, upfront, straightforward and a politeness rarely found in this business. I didn't end up buying a car from Longo at this time, when I do it will be from them.
1 people found this review helpful.
Dec 21, 2017
hellosam
It seems every time I call this auto dealer, Longo Lexus for an advertised car, the car is already sold as they offer you other cars for sale. Even though this is supposed to be the largest Lexus dealer in Socal, I rather buy from a small dealer.
1 people found this review helpful.
Dec 8, 2017
We were contacted right away regarding the car inquiry. The car we were inquiring about was already sold that night, but we chose to go to the dealer anyway the next morning. We were working with Sadie, the internet sales manager. She was wonderful, informative, personable, and not pushy. There was no push for upsells, just that it's something that is offered. The process was quick. We had a great experience and walked away with a beautiful car. Coinsidentally, my car battery died that night. I contacted Sadie, and without question, we got it replaced the next morning at the dealership no charge. No problems since!
1 people found this review helpful.
Sep 30, 2017
I found out what I wanted to know. I am waiting for my current lease to expire on 12/24/17.
Jul 22, 2017
haroldhpena
Very helpfull, no pushy sales!
Jul 12, 2017
Longo Lexus was very helpful and we ended up driving the vehicle home the same night we went to view it. This was a very positive car buying experience without any pressure. Everything was transparent and the sales person explained the details very clearly to us. We would definitely recommend Longo Lexus to friends and family. Follow up contact has been excellent also.
Jun 17, 2017
Typical automated email response system.
Apr 24, 2017
Arthur Retana
Very responsive. Take great care of their vehicles. Showroom is beautiful and I really enjoyed my experience here.
Apr 11, 2017
Very satisfying. The process of buying my SUV was very easy.
Jan 27, 2017
Dealer responded quickly but doesn't have the color i want.
Jan 20, 2017
Though I didn't buy the car the sales approach was very professional.
2 people found this review helpful.
Jan 9, 2017
Car was sold by the time I got to the dealership, but overall experience was still good.
Dec 24, 2016
Good exchange of info but we decided to buy something else. Price was good but mileage was much higher than we cared for.
1 people found this review helpful.
Dec 8, 2016
Dealer reached out but we had already made a deal on a car we wanted. I have heard great things about Longo though.
Dec 5, 2016
They were very helpful and patient. They always responded to my e-mails and phone calls. David Truong even had all my paperwork ready so I was able to leave in a timely fashion because I had a 5 hour drive home in L.A. traffic
Dec 4, 2016
No follow up response after the initial text.
1 people found this review helpful.
Oct 21, 2016
Salesmen seem professional but won't negotiate, prices are too high vs. market. Will buy car elsewhere.
3 people found this review helpful.
Oct 16, 2016
Very nice car dealership. But extremely average experience with the workers there. They did not provide much help at all. I basically bought the car completely on my own. If I didn't know how to buy a car prior to being there, I never would have came home with it. Great cars and a pretty good price. Very average/below average experience. Would I go back? Probably not. Would I recommend someone else to go there? Probably not.
2 people found this review helpful.
Sep 22, 2016
I went into Longo Lexus trying to trade my base model 2013 GS350 for an F Sport model. Service was great but the person who assisted me with the negotiation didn't really want to work with me much. Gave me 2 quotes, and said she wasn't able to go any lower on payments. Didn't ask if I could give any more towards the down payment. What payment was I more comfortable with. I know there are more ways in order to come to the payment I was looking for. I've seeing it being done. We were just disappointed in there service and divided to try somewhere else.
Sep 8, 2016
It took me 6 hrs to get to this dealership and I must say this dealership is nice. Anthony and Leo was great to work with on getting my dream car. This has been the greatest experience ever.
Sep 6, 2016
The experience was terrible because I asked them about price and that they talk to manager for a better price , they did not , I called another dealer asked for price negotiation in ventura , they took care of it , u went there and bought my lexus So to make it short customer servuce in longo sucks specially with Paul the sales man
Aug 31, 2016
Dealer never got back with me on counter offer.
1 people found this review helpful.
Aug 31, 2016
The deal was done in 2 hours. Great experience with Steve Johiro. Excellent customer service. I will definitely recommend Longo Lexus.
Aug 29, 2016
I applied for a loan online and received a call from a friendly agent literally minutes after it was completed. He told me I was approved, I told him which vehicle I was interested in and how much of a down payment I was willing to make and he invited me to come in. Everyone there was very helpful and friendly, made me feel right at home. I test drove the vehicle, and we went to negotiate the deal. There was no haggling over the price of the car, what I seen was what they offered it at and I was satisfied with that. They worked out a fairly low APR, offered me extras but didn't force anything on me which made the entire experience enjoyable with no regret afterwards. They called and emailed me a day or two later to make sure I was satisfied with my purchase and told me to feel free to contact them by phone or email should I have any questions or concerns. I'd recommend this dealership to anyone looking to buy a new or slightly used car.
Aug 28, 2016
Very professional dealership low mileage well priced courteous good follow-up
Aug 22, 2016
I learn a lot for used car from a salesman
Aug 20, 2016
I was referred to Tony Minarto. He was very helpful. But I don't like the new look of RX350.
Jul 22, 2016
I contacted this dealer through email and got a called from very promptly. I was able to get a good deal o. The car I wanted. Leo Was very friendly and helpful. Love the car I got and I highly recommend longo Lexus.
Read 54 old reviews
Jul 2, 2016
Great experience
Jun 20, 2016
Good contact, quick response-
Apr 29, 2016
Salesman was Not willing to help me trough the fimancing, this guy was not helpful in any way shape or form, ended up going to another dealer and had absolutely no problem getting a car, never ever buying anything from this dealer
1 people found this review helpful.
Mar 28, 2016
Great service and response time.
Mar 28, 2016
Very professional persons did purchase a car from them highly recommended
Mar 26, 2016
Excellent
Mar 21, 2016
Very courteous
Mar 17, 2016
They're quick to response and very helpful. Great customer service.
Mar 15, 2016
Super Super Super
0 people found this review helpful.
Mar 4, 2016
Excellent customer service
Feb 26, 2016
Ended up making a deal , not much pressure and no bait and switch. I was treated fairly.
Feb 10, 2016
They were very quick to follow up! Though the car sold before I was able to see it, they were still very helpful.
Feb 8, 2016
Good deal. It worth to travel from Tustin city to El Monte to buy a car I like. My car was very clean when I received it. I love my car
Jan 28, 2016
Very quick to respond via phone and e-mail and professional. Decided to go with another model than the one I had inquired about with Longo Lexus. If I didn't change my mind,I would have considered utilizing Longo Lexus for my present car purchase and with for any future oneswithout a doubt.
Jan 21, 2016
Good communication
Jan 15, 2016
Responded to the inquiry quickly and professionally.
Dec 6, 2015
Dealer responded by giving a phone call and also responded through emails
Dec 2, 2015
It was great experience
Nov 25, 2015
Excellent service, courteous and polite. Car did not have backup camera that I was looking for.
Nov 24, 2015
As requested, dealer contacted by email only.
Nov 10, 2015
Quick email and response and always kept in touch.
Oct 23, 2015
Purchased my G37!
Oct 21, 2015
ksos
The car was sold before I could get to see it; they nicely called to inform me of it and offered to look for other cars for me.
Oct 4, 2015
great services!
Sep 8, 2015
Bought the new IS 350 at Internet price. No need to spend time for bargaining on price.
Aug 31, 2015
Excellent
Jul 18, 2015
Despite the good price,my major complaint about this dealership is false advertising,they advertised leather interior,premium sound system,and one year of extended warranty,but when I got there,I ended up with leatherette,basic sound system and only 3 months of extended warranty,also one of the keys didn't work they said the problem was the battery,but later it turned out to be the key itself,luckily the car was still undefr warranty otherwise the cost would have been $450!,
Jun 6, 2015
They contacted me and stated they reserved a car for me because I made an appointment to take them my down payment. Only to contact me 45minutes later to tell me they sold it. that I had been exchanging emails and phone calls for about for 4 days. They suggested I try to get financed through my credit union, which I did and was ready to take my payment to them. I will never do business with them again. Lucky for me I found another car with another dealer!
May 14, 2015
Fast response sorry bought a new car not used
May 11, 2015
Responded quickly to my inquiry. Established relationship. Seems like a great dealership. Not pushy.
Apr 17, 2015
ejh79
225
they responded and were very nice
Apr 11, 2015
Apr 10, 2015
George @ Longo said car was available, when I showed up he said car had sold earlier.
Dec 31, 2014
They had a car advertised on Auto Trader.com for at least 3 weeks. It was at a fantastic price. I called and talked with, he told me they had it. When I was leaving out the door, I called him and he told me they sold it. I'm sure they never had it but left the ad up so suckers like myself will call them. I will never endorse this Lexus dealership, salesperson or Lexus because of this.
Dec 7, 2014
Bigkat_r18
Customer service is poor I went and test drove a car and didn't buy it because of some questionable issues I asked since it was a cpo lexus if it would be covered under the warrenty 2 weeks later I haven't heard back from the sales director who I emailed and called personally. To make a long story short I will never buy a car from them.
Nov 10, 2014
Very professional and polite service, excellent selection of vehicles, worked with me on pricing, excellent communication, details,and follow up. One of the best dealer's I've done business with and highly recommended!
Nov 9, 2014
Outstanding customer service!
Nov 6, 2014
The experience was pretty good. The salesman answered all the questions that I had about the vehicle and we went on a short test drive.
Nov 6, 2014
The car I was interested in was sold but Longo Lexus dealer quickly responded my email.
Oct 11, 2014
Very friendly and honest dealership
Oct 10, 2014
Classy guys!
Sep 20, 2014
Wrong info on add,listed as certified but not! Not willing to negotiate Only one key remote
Jul 31, 2014
Be careful of this dealer.....Bought a truck there and had it all arranged on internet and they screwed me when I got there..Didn't have truck they told me and said couldn't get one for a month..That was another lie!!!!!!!
Mar 19, 2014
They were great to work with, responsive to my questions and made the experience pleasant.
Feb 27, 2014
They were prompt and competitive.
Jan 24, 2014
Standard
Sep 21, 2013
Peter Fan
Good follow up
May 2, 2013
Very helpful And polite
Jan 27, 2013
I had a very good experience at this dealership. The sales person was friendly and straightforward. The car was fairly priced and the negotiations went well. Subsequent customer service has been excellent so far.
Jan 20, 2013
Great service. AAMCO of upland referred me and very helpful
Oct 26, 2012
Excellent Service
Sep 25, 2012
Jul 31, 2012
quick response from 2 sales personnel
Jan 21, 2012
While I didn't purcahse a vehicle, my experience with Longo Lexus was favorable.

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