Crown Lexus

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1125 Kettering Dr
Ontario, CA 91761

Sales: (909) 510-6575

Service: (877) 481-7810

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 18, 2017
Guru6C2Z
Asked to test drive car but was told that they decided to sell it to an auction wholesaler instead... Why advertise it here then? Don't advertise something to the public which you don't intend to sell them. It's bad business optics.
Is this review helpful? Yes | No
Sep 9, 2017
Great buying experience!
Is this review helpful? Yes | No

Response from Crown Lexus:

Dave, we are glad to hear you had a great buying experience with us! Thanks for leaving us this 5-star rating and please come to see us again soon.
Sep 6, 2017
Outstanding! If I owned a dealership, the people at Crown Lexus are who I would want on my team. They are all awesome from the receptionist, sales, service, management, etc.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Lexus:

Roy, thanks so much for this amazing review! We sure do enjoy our team and we're glad that you do too! Thanks for leaving us 5-stars!
Sep 5, 2017
Kelvin Chu and Chris Ramirez are great professionals! Thanks much!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 25, 2017
Excellent- bought the car!!
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Response from Crown Lexus:

Hi Sharon,
Wow! We are so glad that​ our team helped you find your perfect vehicle! We look forward to seeing you next time!
-Your Crown Lexus team
Mar 15, 2017
Quick response polite and willing to help
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Mar 13, 2017
Spectra_1045
Followed up with me and were pleasant on the phone.
1 of 1 people found this review helpful.
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Feb 27, 2017
colorado_2075
Very good, just I decide to hold on for now. Thank you!
0 of 1 people found this review helpful.
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Jan 20, 2017
great experience, I found the perfect car. May
1 of 1 people found this review helpful.
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Jan 16, 2017
I was treated well. I test drive the year-old Tacoma. It got a 10 in appearance. The drive was a 5! I'm a former Tacoma owner and I've driven about 10 others. This 12,000 mile truck was the worst. Very sluggish. The odor of cleaning chemicals was so overwhelming we had to drive with the windows open. I was physically ill, nauseated for a half hour afterward. The salesman was helpful and took care of business.
1 of 1 people found this review helpful.
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Jan 1, 2017
I dealt with the Internet staff. Initially they responded quickly and I made a same day appointment for a specific car they had listed online. Once I got to the dealership, they provided average customer service. It took the entire day to buy the car even though I had my own financing in place and knew exactly which one I wanted. Two guys were working with me to buy the car so maybe there was lost communication between them...in any case, keeping me in the loop as to what exactly they were doing, instead of leaving me seated in a cubicle, would have been nice. With all that said I am very happy with the car.
2 of 2 people found this review helpful.
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Sep 22, 2016
just bought 2015 Is250 from Spencer. Young man did everything he can to satisfy me. So I purchased this car
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Jul 27, 2016
Awesome experience. Our salesman Michael was very professional and answered all of our questions promptly. Vehicle pictures reflected the quality of the vehicle accurately. Would definitely purchase from them again.
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Jul 19, 2016
joseph ochoa
Quick to respond, provided the requested information.
0 of 1 people found this review helpful.
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Jun 25, 2016
akesi1
He was fine!
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May 29, 2016
Easy transaction, no haggle fair price.
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May 3, 2016
The salesman did call me right away, However, I didn't go with his car.
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Apr 6, 2016
The car was sold as we arrived to view. The sales manager (Larry Mendoza) was very nice and professional.
1 of 1 people found this review helpful.
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Mar 24, 2016
Wonderful easy experience with Francis Chin, their internet sales manager.
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Mar 12, 2016
they followed up
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Mar 11, 2016
Had a great experience. Flew in from Denver to buy a car. They held it as a courtesy with a flight itinerary. Dealer answered every question thoroughly and thoughtfully. Went over and above to take care of my wife and me. Car was everything they advertised. Cost was as expected and disclosed up front. Closing took longer than expected; probably due to extensive question list they took the time to answer. 5 star experience. Rose and Larry in Internet sales get top marks.
2 of 2 people found this review helpful.
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Mar 8, 2016
They did contact me however the car was sold before my appointment to test drive.
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Feb 22, 2016
Very friendly even though we didn't end up purchasing a vehicle from them.
1 of 1 people found this review helpful.
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Feb 6, 2016
Francis was great...he responded right away to my email inquiry and was attentive but not pushy!! My daughter and I left with a new (used) car very satisfied!!
1 of 1 people found this review helpful.
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Jan 28, 2016
Bad. Sales, negotiation and communication. FAT ZERO.
1 of 1 people found this review helpful.
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Jan 20, 2016
Best experience I have had purchasing a car. Would highly recommend Crien Lexus.
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Jan 9, 2016
Quick response
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Dec 23, 2015
decent but they wanted too much for their car.
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Oct 22, 2015
Awesome deal, service, atmosphere.... everything!..... great experience!.... hassle-free and to the point!
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Oct 7, 2015
Crown Lexus representative was very helpful and responsive to my inquiry about a vehicle.
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Oct 4, 2015
I didn't buy a car from Crown as they did not have what I was looking for. I would recommend them!
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Read 33 old reviews
May 5, 2015
slammyjammy
Car was advertised before it was ready. We drove an hour to see the car then told we couldn't drive it.
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Apr 8, 2015
Got a very greedy vibe from all the staff. Go to this dealer if you're looking into getting Ripped off.
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Mar 22, 2015
Was not willing to go down in price.
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Mar 11, 2015
Smooth and easy
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Mar 2, 2015
Great.
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Jan 25, 2015
dougquinn1144
35
good on the phone, but have not purchased anything.
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Jan 19, 2015
Easy, relaxing buying experience
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Dec 31, 2014
was not friendly
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Dec 10, 2014
Not a good experiences,on line sales rep kept pressuring and calling even after I told him not to .would not do business with them again!
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Sep 19, 2014
Great service.
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Sep 17, 2014
Responded but they did not want take my cash.
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Sep 1, 2014
1st salesman did not gave me the customer service I was expecting from a Lexus dealership. The 2nd was better. He was a bit better but dealing with sales men are like dealing with saleman. I've bought many cars in my years of driving and dealt with dealers of all sort and none have wowed me. It's always about the sale and not about the customer relationship.
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Aug 26, 2014
Good follow up and communication throughout the purchase.
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May 19, 2014
Transaction went smooth, I didn't haggle much - price was pretty good
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Mar 7, 2014
Dealer was great. They were fry willing to work with me and it was a good deal. I would do business with them again.
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Jan 18, 2014
Good revived a call and e-mail asked a couple of questions and received a call back with answers in a timely manner.
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Dec 7, 2013
Rude. Lied to me about having a car in stock. Called later and the car was not in stock. Then after they were not interested in me, they said It was sold. Got financed somewhere else. Where they didn't haggle me.
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Nov 29, 2013
AnilDeolalikar
great dealer. very responsive. bought the car from them.
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Oct 6, 2013
All good. From follow up, negotiation, manager, service department. Bent over backwards to answer my questions, etc.
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May 31, 2013
They just want the highest profit they could get. Would never deal with them ever. Rude sales rep.
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May 22, 2013
Very nice people. Just liked the car at Lexus escondido better because of the lower mileage.
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May 3, 2013
Good customer service from Allexander but not deal I like this car the price is to much money vs. my budget
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Mar 17, 2013
Great experience
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Jan 11, 2013
Fantastic! I would highly recommend Crown Lexus.
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Dec 27, 2012
Crown Lexus listed a car on CarGurus for several months at a certain price and it was not selling. I made an opening email offer for $2,000 less than the listed price and received this email:. From internet Sales Manager at Crown Lexus. He is responding to an offer I made for $2,000 less than the price he listed with CarGurus: ________________________________________ From: Crown Lexus Sent: Wednesday, December 19, 2012 4:04 PM Subject: Crown Lexus Crown Lexus Hello David A 2013 RX 450h AWD FOR $11,300 BACK OF INVOICE ??? PLEASE DON'T CONTACT ME AGAIN !!! Respectfully, Internet Sales Manager Crown Lexus of Ontario Internet Sales Manager:
Is this review helpful? Yes | No
Dec 24, 2012
No room for negotiation due to their 'True Price' policy.
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Oct 1, 2012
Very professional. their car was high priced for the value of the vehicle. Didn't have the color combo I wanted, but they offered to search for me.
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Sep 25, 2012
great
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Aug 24, 2012
Outstanding all around...
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Jul 23, 2012
Price was agreed upon over the phone prior to going in. Bought the car with no surprises. Professional and courteous staff!
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Jun 28, 2012
Were very quick and courteous, but wouldn't come down on price, so didn't buy from them.
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Apr 5, 2012
Professional, knowledgeable, and courteous. One of the best!
Is this review helpful? Yes | No
May 5, 2011
These people were nice but their car pricing is a joke! They are so far off base with their prices it's ridiculous!!!
Is this review helpful? Yes | No

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