Heritage Volkswagen Of West Atlanta

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1981 Thornton Rd
Lithia Springs, GA 30122

Sales: (877) 999-1396

Service: (844) 237-1604

Closed Today (Sun)
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 2, 2017
Was told the truck i was going to look at was being sent to aution the next day, that was not true as i called 3 days later and talked to another saleman about the truck. For the truck it was in good shape as was said on ad. Made a offer but was not accepted.
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Aug 19, 2017
gr8ginzo
10
I was contacted twice, and received answers to all my questions. The general manager also followed up. The car I wanted to see was waiting for me up front. Definitely a car that is worth consideration!
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Aug 13, 2017
STONEPILEJONES
excellent
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Aug 3, 2017
They were very nice and helpful.
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Jul 26, 2017
GuruX6F6
I called and a gentleman said he didn't know the price. He said he would call back when he found out but he never did.
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Jun 3, 2017
ATCSC130
They did contact me quickly, after my initial inquire but I found another suv to pursue.
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Nov 3, 2016
Keith at Heritage was very professional and helped me get into a 2016 VW GTI Autobahn edition in a matter of a day. It was a pleasure working with him on this deal.
1 of 1 people found this review helpful.
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Oct 22, 2016
TWaggs
Communications experiences seem to have long delays with this dealer. It's like I'm working with a part-time sales associate. I can't wait 4 days for a response to my email questions. This dealer has no transparency with pricing and lots of error with online listings. Needless to say, I'm crossing Heritage Volkswagon of West Atlanta off my list of dealers.
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Response from Heritage Volkswagen Of West Atlanta:

Thank you for your feedback. Our number one priority is to ensure the satisfaction of our customers. We apologize that you experienced this inconvenience at our dealership. Our GM, Chris Porter, would like to speak to you about your recent experience. He is available via email at cporter@atlvw.com and on the phone at (770) 745-1470.
Oct 8, 2016
Staff at this dealership was friendly, helpful, and patient. Bought my first VW here and would recommend to others.
1 of 1 people found this review helpful.
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Aug 17, 2016
nick was awesome
1 of 1 people found this review helpful.
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Response from Heritage Volkswagen Of West Atlanta:

Thanks for the five star review Amy!
Jun 25, 2016
Kept trying to get me to come in based on a car I was interested in but was informed they couldn't sell due to airbag recalls and get me to look at New cars when I told them repeatedly I couldn't afford a new car that's why I'm looking at used cars but kept harrasing me
1 of 1 people found this review helpful.
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Response from Heritage Volkswagen Of West Atlanta:

Ronnie, I would like to reach out to you regarding your negative experience at our dealership. First, please accept my sincere apology regarding any miscommunication and issues that you may have had during your vehicle search with us. Customer service and vehicle safety are always a top priority for us and we understand your disappointment when the vehicle you were interested in was no longer available. I am happy to offer my assistance in finding you a pre-owned vehicle that best suits your needs. We truly value your business and want to help in anyway that we can.  Please reach out to me at
 More ...
May 3, 2016
dhenson8
They where very helpful and Keith Mathews worked hard to get me in my beatle. Thank you
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Response from Heritage Volkswagen Of West Atlanta:

Thank you for the great review! We are so happy that we could help you find the perfect car! Enjoy your Beetle!
Apr 6, 2016
Response to my email was quick.
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Response from Heritage Volkswagen Of West Atlanta:

Thank you for the five star review! We hope to be of service to you again in the future!
Dec 28, 2015
responded quickly, not competitive on trade-in.
1 of 2 people found this review helpful.
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Read 8 old reviews
Jan 5, 2015
Great buying experience very quick since i drove for 3 hours i was happy to get in an out in about an hour
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Dec 4, 2014
We drove over an hour to find out the car we were asking about had been sold over a week ago. Salesman was rude. Just a bad experience from the start
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Apr 8, 2014
Called me a couple of times, but I was already in the middle of a deal.
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Feb 2, 2014
Friendly.
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Oct 29, 2013
Carol Butler has been fantastic helping me with my car purchase. I highly recommend her to anyone!!!
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Oct 22, 2013
Thy said the car was sold when I called, but it still shows it for sake.
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Sep 9, 2013
Told a lot of lies about truck price . They said the truck was 25,000 and they will give me 3,000 off . So I go home to get my credit card to put down 2,000 more . I get home and go online heritage Volkswagen Lithia Springs website . That same truck was listed for 18,899
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Apr 7, 2012
Car salesmen are not completely straight forward there...they lied and said a vehicle was there but it was not. Gas is not cheap!
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