Stone Mountain Volkswagen

3500 Stone Mountain Hwy
Snellville, GA 30078

Sales: (678) 394-3494

Service: (678) 367-4286

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 4, 2017
Tim Hudek
Dealer called me several times a day as well as multiple e mails each day. Way to pushy. I decided to purchase from another dealer because of this.
Is this review helpful? Yes | No
Sep 18, 2017
Guru975Q5
Great dealer Good communication
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 16, 2017
We ended up going over there, and everyone was just great ! Now the proud owner of a 2017 GTi, SE !
2 of 2 people found this review helpful.
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Sep 9, 2017
bought the car. in and out in 3 hours.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 15, 2017
Respond quickly, Friendly and sent info requested, just changed my mind
1 of 1 people found this review helpful.
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Jul 15, 2017
Bought from another dealer but phone/text service was very helpful.
1 of 1 people found this review helpful.
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Jun 23, 2017
Called immediately and knew all the information on this vehicle.
1 of 1 people found this review helpful.
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Jun 11, 2017
Very helpful
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Jun 4, 2017
They were very easy to deal with. Once they gave me a quote, everything went very easy. They did what they said they would and worked with me fairly.
1 of 1 people found this review helpful.
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Apr 12, 2017
Great dealership. Best price and service EVER!!
1 of 1 people found this review helpful.
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Nov 4, 2016
Responded quickly and offered direct and honest info.
2 of 2 people found this review helpful.
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Sep 23, 2016
Good people! Communication is top notch.
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Sep 6, 2016
Responded, Followed up, Gave me a price , sent photos + Window sticker
1 of 1 people found this review helpful.
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Aug 27, 2016
Bought vehicle and had good experience. Reason for 4 stars instead of 5, son tried to purchase close out priced 2016 VW Passat and deal was fine until obtaining 0% financing offered from VW. Son was then informed that finance rate was about 4% at local bank because could not get rebates and finance rate. Showing finance department add that refuted claim, stated they weren't making enough money. At this point my son left without purchase and is still getting calls,texts and emails to return. I tried to get him to call owner of dealership and then BBB in that order.
4 of 4 people found this review helpful.
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Jul 4, 2016
professional and smooth
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Jun 24, 2016
Didn't have the car, treated me like I was stupid, fairly aggressive when I was not interested in the new car they tried to sell me and when I wouldn't accept their deal
1 of 1 people found this review helpful.
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Response from Stone Mountain Volkswagen:

Hi Ethan, Sorry you feel like you were treated poorly.  That was never our intent.  The pre-owned car you came in on was sold earlier before you came in.
May 8, 2016
Good responses. But they call too much.
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Mar 27, 2016
Great internet salesman but i bought a car before i had a chance to go to the car lot
Is this review helpful? Yes | No
Mar 25, 2016
Fantastic
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Mar 22, 2016
hanlin46jim
35
Received a call and was promised a Carfax..but have not received it.
2 of 2 people found this review helpful.
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Mar 9, 2016
Nice salesman
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Mar 9, 2016
Great
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Feb 29, 2016
Japes3271
After talking for two weeks with the sales person, I finally was able to come and meet with the sales person, he handed me over to another sales person, he explained that he was currently busy with another customer. So, after looking the car over, I asked to go for a test drive and handed the second sales person my ID, who returned 10 minutes later with his sales manager. He introduced himself and refused to let me test drive the car, unless I was willing to purchase it. I explained that would never purchase a car without test driving it first and that I couldn't understand how he conducted business in this way. Needless to say, for some reason the sales manager did not want to sell my the car. So, I left confused and upset that I wasted my time with this dealership. The sales manager blew the sale and any of my future business! I will find another dealer who wants my business. I am giving one star only for the fact that the sales person followed quickly to my inquiry.
3 of 3 people found this review helpful.
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Feb 23, 2016
They were helpful and informative.
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Feb 12, 2016
Excellent response.
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Jan 27, 2016
It is so important to ask for Tamimi when visiting this dealership. He has great customer service and his goal is to get you in the car you really want. Even though I did not have the best credit score, I was still able to get a lower APR and a decreased payment. Thank you for taking care of me and my family.
1 of 1 people found this review helpful.
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Dec 8, 2015
Brief phone call, they were not interested to sell. They have never followed up with the info I requested.
1 of 1 people found this review helpful.
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Nov 24, 2015
Had a rep contact within a hour of me posting my interest. Happen to have found one at another location
Is this review helpful? Yes | No
Read 12 old reviews
Nov 13, 2015
Just bought a new 2016 VW Golf from this dealership. This was one of the best experiences I've had buying a car, from negotiation to closing. I particularly appreciated that the dealership staff came in 30 minutes early in order to get the closing done quickly so that I could make a multi-hundred mile drive home early.
1 of 1 people found this review helpful.
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Oct 25, 2015
Great sales person, friendly staff. I would definitely buy from here again.
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Aug 21, 2015
Excellent buying experience.
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Jun 10, 2015
Very efficient and responsive
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Apr 3, 2015
The overall experience was very good. Mr. Mohammed was very polite and professional. Even with my credit not good as it was 2-3 yrs ago, Stone Mtn, Volkswagen made me feel as if I was an important buyer. If the banks were still open, I would have probably driven home a different car. Would recommend anyone to shop at SMV.
Is this review helpful? Yes | No
Jan 14, 2015
Quick response great price.
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Nov 9, 2014
willwalk
Brace yourself for a low ball trade in offer. I don't think you should have to haggle for a fair offer. As a test of reasonableness, I took my car to two different dealerships nearby and was offered $2k to $3k more for my car. Further, I felt more pressure than any previous experience. It became uncomfortable pretty quick.
Is this review helpful? Yes | No
May 22, 2014
The pricing for the vehicle I was interested was not competitive with comparably equipped vehicles whose age and mileage were more favorable. While they did respond, they were not interested in negotiating & I took my business elsewhere.
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Apr 15, 2014
Purchased a Passat from them. Great people to deal with. Very friendly.
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Aug 29, 2012
They were great!
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Aug 19, 2012
Very quick response and follow up.
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Aug 14, 2012
Excellent experience and boight the car! They went out of their way to make this experience great. Delivered the car to us over 50 miles away. Service should be there motto!
Is this review helpful? Yes | No

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