Jim Ellis Volkswagen of Kennesaw

950 Barrett Pkwy
Kennesaw, GA 30144

http://www.jimellisvolkswagenkennesaw.com

Sales: (404) 586-4066

Service: (855) 226-8342

Closed Today (Sun)

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Sales Reviews (19)

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Peggy

May 31, 2017

They have excellent customer service. They're not pushy and go above and beyond to make sure everything is right in a vehicle before releasing it. They even provided a loaner until my car was ready. I'd but from them again.

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Pam

May 21, 2017

Sales agent was very good, but they wouldn't honor what was advertised on internet, after driving 2 and half hours to purchase VW, they blame the ad on their advertising dept. so we left without the VW

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Response from Jim Ellis Volkswagen of Kennesaw:

Pam we are very sorry to learn of this experience and completely understand your frustration. This vehicle didn't meet the VW Certified standards and the photo in the listing regarding certification was made in error. I can assure you it wasn't done on purpose and we apologize again that it effected you in a negative way. If you would like to discuss this further please don't hesitate to contact our General Manager Steve Rotenstein srotenstein@jimellis.com

MICHAEL

Apr 23, 2017

Very professional .. very customer focused. Nice people to work with.

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Response from Jim Ellis Volkswagen of Kennesaw:

#MadeOurDay thank you for the kind review Michael.

Phoenix

Apr 5, 2017

Manager was rude and the financial advisor was unprofessional.

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Response from Jim Ellis Volkswagen of Kennesaw:

I am so sorry to learn that we did not provide you with the level of service you are used to getting from us. As you know, Customer feedback is my most valuable tool on the road to perfecting the Customer Experience and I really appreciate your time in providing me with these details.

A negative experience is never a good thing, but when we can use them to improve our processes and ultimately provide better customer service, at least there is a silver lining. I just wish it wasn’t at your expense and for that I apologize again on behalf of the entire Jim Ellis Organization.
We f

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branball

Mar 24, 2017

They contacted me and attempted to help me find financing. Good service

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MDX_10183

Mar 1, 2017

Car was sold but still listed-bummer.

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Don

Jan 13, 2017

Called promptly and helped me - then sent info on another car that might have worked better based on our conversation. Did not purchase because my daughter wanted the SE model.

1 of 1 people found this review helpful.

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Response from Jim Ellis Volkswagen of Kennesaw:

Thank you very much for sharing these comments, Don.

Les

Sep 29, 2016

These guys were very prompt in their follow up and very professional on the phone. Although I did not purchase my new vehicle from them, they treated me with respect upon finding out I went with another dealership.

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Response from Jim Ellis Volkswagen of Kennesaw:

Les, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

Jim

Sep 7, 2016

friendly and courteous employees

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Response from Jim Ellis Volkswagen of Kennesaw:

Thanks for the feedback, Jim. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw.

Cindy

Aug 28, 2016

Excellent.

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Response from Jim Ellis Volkswagen of Kennesaw:

Thanks Cindy, for leaving us this response.

Thom

Aug 12, 2016

Sold the car, even though I had an appointment to test drive and didn't contact me until I called half-way there to make sure it was available.

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Paul

Jul 24, 2016

Email communication was poor. Did not initially even read my original email. Did not provide information I asked for until prompted 2 days later. Initial email was sent on a Sunday evening and did not get the information I asked for until Friday. I did not purchase from them even though they had the color I was looking for.

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Response from Jim Ellis Volkswagen of Kennesaw:

Hi, Paul, thank you for bringing this matter to our attention. We have addressed this with our Internet Staff and web host. We'd like the opportunity to make this up to you, so if you're willing, please contact our business Development Manager at (770) 370-3635. We hope to hear from you.

Melaku

Jul 20, 2016

from the beginning they knows how to take care of their customers. The diller, the manager even the lady from financial office all they are nice.

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Response from Jim Ellis Volkswagen of Kennesaw:

Thanks for the feedback, Melaku. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw. Wishing you a great day until the next time we meet.

Beddingfield

Jun 16, 2016

Nice people

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Response from Jim Ellis Volkswagen of Kennesaw:

Beddingfield, thank you for taking the time to leave us feedback.

court_norton

Mar 21, 2016

Good response, just couldn't work out a deal

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Response from Jim Ellis Volkswagen of Kennesaw:

Thank you for giving us the opportunity. Wishing you a great day until the next time we meet.

Chris

Feb 28, 2016

Called back to talk with me and sent cars to look at online.

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Response from Jim Ellis Volkswagen of Kennesaw:

Thanks Chris, for leaving us this response.

Steve

Feb 11, 2016

They worked great with getting me the best deal. Even dealed over email before I got to dealership. As I drove 2 hours to look at the Yukon.

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Response from Jim Ellis Volkswagen of Kennesaw:

Thank you, Steve, for reaching out to us. Your opinion plays an integral part in our customer service.

dagmara

Jan 9, 2016

Very friendly sales people, willing to go an extra mile to make you feel comfortable with the car.

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Response from Jim Ellis Volkswagen of Kennesaw:

Thanks for the feedback, Dagmara. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw. We always love to receive great feedback.

Susan

Oct 11, 2015

Car was not what I wanted after test driving!

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Read 5 old reviews

Jenni

Dec 3, 2014

Let me start by saying that Jim Ellis VW is a class act! My family and I actually drove to the dealership- just to look. We had previously left Carmax right down the road but I wanted to look just a little more for a good deal. We looked over all the cars in the lot. We loved the fact that we were not bothered while trying to make up our minds about which vw we would inquire about. When we see ready we went inside and was politely and professionally greeted by salesman John Daniels. We were impressed with his knowledge of our vw Jetta. The price was exceptional. Free coffee, snacks, tv room and wifi pleased our three children as well. The whole car buying process was enjoyable and short! We will never visit another dealership without going here first.

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Emilio

Sep 25, 2014

Good people

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tony

Sep 6, 2014

I bought a new one very impressed with the service of the sale person .Also very honest and upfront .

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Mark

Apr 9, 2014

great

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Grace

Mar 3, 2014

This is the only dealer that responded to any of my inquiries through this website. Although no purchase was made, it was my decision. This dealer responded prompltly and was knowledgeable about vehicles I was interested in purchasing.

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