Jim Ellis Volkswagen of Kennesaw

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950 Barrett Pkwy
Kennesaw, GA 30144

Sales: (770) 863-7032

Service: (770) 863-7053

Today 9:00 AM - 9:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Mar 10, 2018
Bcramer73
Responded in a timely manner and were very helpful.
Is this review helpful? Yes | No
Response from current dealership owner:
Hi, we are pleased to hear that we were able to provide great service to you! Thank you, and we hope to be of service to you again! Take care!
Mar 1, 2018
They had the car ready when I arrived. I did explain earlier that I would have to arrive closer to closing time. Was told that was fine, however they did seem irritated that they had to stay late.
Is this review helpful? Yes | No
Response from current dealership owner:
Hello, Patricia, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Feb 21, 2018
BOUGHT IT!!! Excellent Staff!!! Very Very Patient and Helpful for my circumstance of being deployed!! Treated my Wife great and negotiating with me over the phone as well!!!! Perfect sale!!!
Is this review helpful? Yes | No
Response from current dealership owner:
Marlin, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!
Feb 20, 2018
Do not contact this dealer unless you want to be constantly bombarded by text, email and phone several times a day. I contacted them on a Saturday about a vehicle they were listing, I told them that as I was a couple of hours away, Saturdays were about the only time I could come, I wasn't able to come that day, so we set up an appointment for us to come the following Saturday at 11 am. They said that they would email some info that I could look over before I came in, fine. Then the next day came, another email, a couple of texts "Could you come before Saturday?" And at least 1 but often 2 phone calls per day. By Thursday I had had enough. I canceled the appointment and told them to sop contacting me. There is a line between attentive and annoying, that line is so far in their rear view mirror it has disappeared.
Is this review helpful? Yes | No
Response from current dealership owner:
Hi Scott,

We are terribly sorry for the inconvenience and aggravation, we understand your frustration. We try to maintain the highest standards of service, we fully intend to use this unfortunate issue as a training scenario to prevent future problems. We appreciate you choosing us in the first place. Please contact me at 770-370-4875 or betsym@jimellis.com at your convenience; I’d like to find out how I can earn back your business.

Thank you,

Betsy Whitehead
Marketing Manager
Feb 5, 2018
They promptly returned my message. Staff was very friendly to work with.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks, Mike! We always love to receive great feedback, and we'll pass your comments on to the rest of the team!
Jan 19, 2018
Great folks just purchased a different vehicle..
Is this review helpful? Yes | No
Response from current dealership owner:
Congratulations again on your recent purchase, Gary! Come back and see us again any time!
Dec 24, 2017
Frenil
The process was very easy and we agreed on the price even before I went to the dealership. Gem was very helpful and easy to deal with.
Is this review helpful? Yes | No
Response from current dealership owner:
Your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Volkswagen Kennesaw as your first choice for service!
Dec 4, 2017
I would suggest you verify the trim level on a vehicle that you research online. I had alerts set up with third parties to find a vehicle. This dealership posted one that seemed like a great deal but it was actually not the trim level that was advertised. I'm glad I verified before I drove to the dealership but I only did that after a bad experience with a different Jim Ellis dealership.
Is this review helpful? Yes | No
Nov 30, 2017
Don't believe the word description on the cars listed. The listed at least 2 gti's as a "s" pkg and then in their description the list sunroof and leather. I could have driven miles to find out they listed them wrong. On purpose???
Is this review helpful? Yes | No
Nov 16, 2017
The dealer contacted me within minutes of requesting information. Good customer service.
Is this review helpful? Yes | No
Response from current dealership owner:
Deliz, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Volkswagen Kennesaw as your first choice for all your automotive needs!
Nov 1, 2017
Best experience I've ever had buying a car. CarGurus gives the pre-purchase tools to find a good car, but Luke @ Jim Ellis was excellent - so good, in fact, that my sister bought a car from him the next day! And they are an hour from where we live. Great experience - very happy.
Is this review helpful? Yes | No
Response from current dealership owner:
Hi Donna, we are very happy to have provided you with such a positive experience! Luke will be glad to hear about your kind words and five stars! Please let us know if there is ever anything else we can do for you! Safe travels!
Oct 21, 2017
Very good
Is this review helpful? Yes | No
Response from current dealership owner:
Your business means so much to us, and we are glad to see you had a five-star experience!
Oct 10, 2017
GuruDBZFL
Dealer was very responsive. Purchased somewhere else.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks for leaving a positive review. Please let us know if there is ever anything else we can do for you! Safe travels!
Oct 3, 2017
Guru972FD
They were responsive and pleasant to converse with. Car sold before I could get to see it, 3 hours away.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Guru972fd, we are so pleased you enjoyed your visit to Jim Ellis Volkswagen Kennesaw! If you have any further questions, please give us a call. We're always happy to help!
Aug 1, 2017
They were good. Respected my request for email contact and not video.
0 of 2 people found this review helpful.
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Response from current dealership owner:
Your comments keep us motivated and working hard for all our guests, Amy! Please don't hesitate to reach out if there's anything additional we can do for you.
Jul 31, 2017
Awesome service and care given.
0 of 2 people found this review helpful.
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Response from current dealership owner:
Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Jul 17, 2017
Responded quickly
1 of 3 people found this review helpful.
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Response from current dealership owner:
Thank you John for taking the time to leave us this review. We appreciate you and the opportunity to earn your business.
May 31, 2017
They have excellent customer service. They're not pushy and go above and beyond to make sure everything is right in a vehicle before releasing it. They even provided a loaner until my car was ready. I'd but from them again.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
May 21, 2017
Sales agent was very good, but they wouldn't honor what was advertised on internet, after driving 2 and half hours to purchase VW, they blame the ad on their advertising dept. so we left without the VW
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Pam we are very sorry to learn of this experience and completely understand your frustration. This vehicle didn't meet the VW Certified standards and the photo in the listing regarding certification was made in error. I can assure you it wasn't done on purpose and we apologize again that it effected you in a negative way. If you would like to discuss this further please don't hesitate to contact our General Manager Steve Rotenstein srotenstein@jimellis.com
Apr 23, 2017
Very professional .. very customer focused. Nice people to work with.
0 of 1 people found this review helpful.
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Response from current dealership owner:
#MadeOurDay thank you for the kind review Michael.
Apr 5, 2017
Phoenix .
Manager was rude and the financial advisor was unprofessional.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
I am so sorry to learn that we did not provide you with the level of service you are used to getting from us. As you know, Customer feedback is my most valuable tool on the road to perfecting the Customer Experience and I really appreciate your time in providing me with these details.  

A negative experience is never a good thing, but when we can use them to improve our processes and ultimately provide better customer service, at least there is a silver lining.  I just wish it wasn’t at your expense and for that I apologize again on behalf of the entire Jim Ellis Organization.  
We f
 More ...
Mar 24, 2017
branball
They contacted me and attempted to help me find financing. Good service
1 of 2 people found this review helpful.
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Response from current dealership owner:
#Madeourday
Mar 1, 2017
MDX_10183
Car was sold but still listed-bummer.
1 of 1 people found this review helpful.
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Jan 13, 2017
Called promptly and helped me - then sent info on another car that might have worked better based on our conversation. Did not purchase because my daughter wanted the SE model.
2 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you very much for sharing these comments, Don.
Sep 29, 2016
These guys were very prompt in their follow up and very professional on the phone. Although I did not purchase my new vehicle from them, they treated me with respect upon finding out I went with another dealership.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Les, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Sep 7, 2016
friendly and courteous employees
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks for the feedback, Jim. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw.
Aug 28, 2016
Excellent.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Cindy, for leaving us this response.
Aug 12, 2016
Sold the car, even though I had an appointment to test drive and didn't contact me until I called half-way there to make sure it was available.
3 of 3 people found this review helpful.
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Jul 24, 2016
Email communication was poor. Did not initially even read my original email. Did not provide information I asked for until prompted 2 days later. Initial email was sent on a Sunday evening and did not get the information I asked for until Friday. I did not purchase from them even though they had the color I was looking for.
2 of 2 people found this review helpful.
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Response from current dealership owner:
Hi, Paul, thank you for bringing this matter to our attention.  We have addressed this with our Internet Staff and web host.  We'd like the opportunity to make this up to you, so if you're willing, please contact our business Development Manager at (770) 370-3635. We hope to hear from you.
Jul 20, 2016
from the beginning they knows how to take care of their customers. The diller, the manager even the lady from financial office all they are nice.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks for the feedback, Melaku. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw. Wishing you a great day until the next time we meet.
Jun 16, 2016
Beddingfield
Nice people
Is this review helpful? Yes | No
Response from current dealership owner:
Beddingfield, thank you for taking the time to leave us feedback.
Read 10 old reviews
Mar 21, 2016
court_norton
Good response, just couldn't work out a deal
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for giving us the opportunity. Wishing you a great day until the next time we meet.
Feb 28, 2016
Called back to talk with me and sent cars to look at online.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks Chris, for leaving us this response.
Feb 11, 2016
They worked great with getting me the best deal. Even dealed over email before I got to dealership. As I drove 2 hours to look at the Yukon.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you, Steve, for reaching out to us. Your opinion plays an integral part in our customer service.
Jan 9, 2016
Very friendly sales people, willing to go an extra mile to make you feel comfortable with the car.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for the feedback, Dagmara. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw. We always love to receive great feedback.
Oct 11, 2015
Car was not what I wanted after test driving!
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Dec 3, 2014
Let me start by saying that Jim Ellis VW is a class act! My family and I actually drove to the dealership- just to look. We had previously left Carmax right down the road but I wanted to look just a little more for a good deal. We looked over all the cars in the lot. We loved the fact that we were not bothered while trying to make up our minds about which vw we would inquire about. When we see ready we went inside and was politely and professionally greeted by salesman John Daniels. We were impressed with his knowledge of our vw Jetta. The price was exceptional. Free coffee, snacks, tv room and wifi pleased our three children as well. The whole car buying process was enjoyable and short! We will never visit another dealership without going here first.
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Sep 25, 2014
Good people
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Sep 6, 2014
I bought a new one very impressed with the service of the sale person .Also very honest and upfront .
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Apr 9, 2014
great
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Mar 3, 2014
This is the only dealer that responded to any of my inquiries through this website. Although no purchase was made, it was my decision. This dealer responded prompltly and was knowledgeable about vehicles I was interested in purchasing.
Is this review helpful? Yes | No

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