Jim Ellis Volkswagen of Kennesaw

Is this your dealership? Sign up for a dealer account

950 Barrett Pkwy
Kennesaw, GA 30144

http://www.jimellisvolkswagenkennesaw.com

Sales: (678) 329-9504

Service: (678) 329-9504

Today 9:00 AM - 9:00 PM

(Closed Now)

Show business hours

Inventory
Sales Reviews (33)

Add Your Review

All reviewers have been verified to have contacted this dealer – Learn More

Jun 13, 2018

Donnalj68

Response fast and helpful

Mark helpful

Jun 10, 2018

lori

Luke was great!

Mark helpful

Response from current dealership:

We're glad to hear that Luke provided a great experience! Feel free to reach out to us if you need anything. Have a wonderful day!

May 21, 2018

Robert

This was the most pleasant and smoothest experience I have had buying a vehicle. Jose and the rest of the team at Jim Ellis VW of Kennesaw made sure everything went without a hitch. Thank you!

Mark helpful

Response from current dealership:

It is great to read such wonderful comments about your recent experience with us, Robert! Please let us know if there is ever anything else we can do for you! Safe travels!

Mar 10, 2018

Bcramer73

Responded in a timely manner and were very helpful.

Mark helpful

Response from current dealership:

Hi, we are pleased to hear that we were able to provide great service to you! Thank you, and we hope to be of service to you again! Take care!

Mar 1, 2018

Patricia

They had the car ready when I arrived. I did explain earlier that I would have to arrive closer to closing time. Was told that was fine, however they did seem irritated that they had to stay late.

Mark helpful

Response from current dealership:

Hello, Patricia, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Feb 21, 2018

marlin

BOUGHT IT!!! Excellent Staff!!! Very Very Patient and Helpful for my circumstance of being deployed!! Treated my Wife great and negotiating with me over the phone as well!!!! Perfect sale!!!

Mark helpful

Response from current dealership:

Marlin, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

Feb 20, 2018

Scott

Do not contact this dealer unless you want to be constantly bombarded by text, email and phone several times a day. I contacted them on a Saturday about a vehicle they were listing, I told them that as I was a couple of hours away, Saturdays were about the only time I could come, I wasn't able to come that day, so we set up an appointment for us to come the following Saturday at 11 am. They said that they would email some info that I could look over before I came in, fine. Then the next day came, another email, a couple of texts "Could you come before Saturday?" And at least 1 but often 2 phone calls per day. By Thursday I had had enough. I canceled the appointment and told them to sop contacting me. There is a line between attentive and annoying, that line is so far in their rear view mirror it has disappeared.

Mark helpful

Response from current dealership:

Hi Scott,

We are terribly sorry for the inconvenience and aggravation, we understand your frustration. We try to maintain the highest standards of service, we fully intend to use this unfortunate issue as a training scenario to prevent future problems. We appreciate you choosing us in the first place. Please contact me at 770-370-4875 or betsym@jimellis.com at your convenience; I’d like to find out how I can earn back your business.

Thank you,

Betsy Whitehead
Marketing Manager

Feb 5, 2018

Mike

They promptly returned my message. Staff was very friendly to work with.

Mark helpful

Response from current dealership:

Thanks, Mike! We always love to receive great feedback, and we'll pass your comments on to the rest of the team!

Jan 19, 2018

Gary

Great folks just purchased a different vehicle..

Mark helpful

Response from current dealership:

Congratulations again on your recent purchase, Gary! Come back and see us again any time!

Dec 24, 2017

Frenil

The process was very easy and we agreed on the price even before I went to the dealership. Gem was very helpful and easy to deal with.

Mark helpful

Response from current dealership:

Your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Volkswagen Kennesaw as your first choice for service!

Dec 4, 2017

Sylvia

I would suggest you verify the trim level on a vehicle that you research online. I had alerts set up with third parties to find a vehicle. This dealership posted one that seemed like a great deal but it was actually not the trim level that was advertised. I'm glad I verified before I drove to the dealership but I only did that after a bad experience with a different Jim Ellis dealership.

Mark helpful

Nov 30, 2017

Denise

Don't believe the word description on the cars listed. The listed at least 2 gti's as a "s" pkg and then in their description the list sunroof and leather. I could have driven miles to find out they listed them wrong. On purpose???

1 people found this review helpful.

Mark helpful

Nov 16, 2017

Deliz

The dealer contacted me within minutes of requesting information. Good customer service.

Mark helpful

Response from current dealership:

Deliz, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Volkswagen Kennesaw as your first choice for all your automotive needs!

Nov 1, 2017

Donna

Best experience I've ever had buying a car. CarGurus gives the pre-purchase tools to find a good car, but Luke @ Jim Ellis was excellent - so good, in fact, that my sister bought a car from him the next day! And they are an hour from where we live. Great experience - very happy.

Mark helpful

Response from current dealership:

Hi Donna, we are very happy to have provided you with such a positive experience! Luke will be glad to hear about your kind words and five stars! Please let us know if there is ever anything else we can do for you! Safe travels!

Oct 21, 2017

James

Very good

Mark helpful

Response from current dealership:

Your business means so much to us, and we are glad to see you had a five-star experience!

Oct 10, 2017

GuruDBZFL

Dealer was very responsive. Purchased somewhere else.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for leaving a positive review. Please let us know if there is ever anything else we can do for you! Safe travels!

Oct 3, 2017

Guru972FD

They were responsive and pleasant to converse with. Car sold before I could get to see it, 3 hours away.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Guru972fd, we are so pleased you enjoyed your visit to Jim Ellis Volkswagen Kennesaw! If you have any further questions, please give us a call. We're always happy to help!

Aug 1, 2017

Amy

They were good. Respected my request for email contact and not video.

0 people found this review helpful.

Mark helpful

Response from current dealership:

Your comments keep us motivated and working hard for all our guests, Amy! Please don't hesitate to reach out if there's anything additional we can do for you.

Jul 31, 2017

Dave

Awesome service and care given.

0 people found this review helpful.

Mark helpful

Response from current dealership:

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Jul 17, 2017

john

Responded quickly

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you John for taking the time to leave us this review. We appreciate you and the opportunity to earn your business.

May 31, 2017

Peggy

They have excellent customer service. They're not pushy and go above and beyond to make sure everything is right in a vehicle before releasing it. They even provided a loaner until my car was ready. I'd but from them again.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 21, 2017

Pam

Sales agent was very good, but they wouldn't honor what was advertised on internet, after driving 2 and half hours to purchase VW, they blame the ad on their advertising dept. so we left without the VW

4 people found this review helpful.

Mark helpful

Response from current dealership:

Pam we are very sorry to learn of this experience and completely understand your frustration. This vehicle didn't meet the VW Certified standards and the photo in the listing regarding certification was made in error. I can assure you it wasn't done on purpose and we apologize again that it effected you in a negative way. If you would like to discuss this further please don't hesitate to contact our General Manager Steve Rotenstein srotenstein@jimellis.com

Apr 23, 2017

MICHAEL

Very professional .. very customer focused. Nice people to work with.

0 people found this review helpful.

Mark helpful

Response from current dealership:

#MadeOurDay thank you for the kind review Michael.

Apr 5, 2017

Phoenix

Manager was rude and the financial advisor was unprofessional.

4 people found this review helpful.

Mark helpful

Response from current dealership:

I am so sorry to learn that we did not provide you with the level of service you are used to getting from us. As you know, Customer feedback is my most valuable tool on the road to perfecting the Customer Experience and I really appreciate your time in providing me with these details.

A negative experience is never a good thing, but when we can use them to improve our processes and ultimately provide better customer service, at least there is a silver lining. I just wish it wasn’t at your expense and for that I apologize again on behalf of the entire Jim Ellis Organization.
We f

More ...

Mar 24, 2017

branball

They contacted me and attempted to help me find financing. Good service

1 people found this review helpful.

Mark helpful

Response from current dealership:

#Madeourday

Mar 1, 2017

MDX_10183

Car was sold but still listed-bummer.

1 people found this review helpful.

Mark helpful

Jan 13, 2017

Don

Called promptly and helped me - then sent info on another car that might have worked better based on our conversation. Did not purchase because my daughter wanted the SE model.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you very much for sharing these comments, Don.

Sep 29, 2016

Les

These guys were very prompt in their follow up and very professional on the phone. Although I did not purchase my new vehicle from them, they treated me with respect upon finding out I went with another dealership.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Les, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

Sep 7, 2016

Jim

friendly and courteous employees

0 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for the feedback, Jim. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw.

Aug 28, 2016

Cindy

Excellent.

Mark helpful

Response from current dealership:

Thanks Cindy, for leaving us this response.

Aug 12, 2016

Thom

Sold the car, even though I had an appointment to test drive and didn't contact me until I called half-way there to make sure it was available.

4 people found this review helpful.

Mark helpful

Jul 24, 2016

Paul

Email communication was poor. Did not initially even read my original email. Did not provide information I asked for until prompted 2 days later. Initial email was sent on a Sunday evening and did not get the information I asked for until Friday. I did not purchase from them even though they had the color I was looking for.

2 people found this review helpful.

Mark helpful

Response from current dealership:

Hi, Paul, thank you for bringing this matter to our attention. We have addressed this with our Internet Staff and web host. We'd like the opportunity to make this up to you, so if you're willing, please contact our business Development Manager at (770) 370-3635. We hope to hear from you.

Jul 20, 2016

Melaku

from the beginning they knows how to take care of their customers. The diller, the manager even the lady from financial office all they are nice.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thanks for the feedback, Melaku. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw. Wishing you a great day until the next time we meet.

Read 11 old reviews

Jun 16, 2016

Beddingfield

Nice people

Mark helpful

Response from current dealership:

Beddingfield, thank you for taking the time to leave us feedback.

Mar 21, 2016

court_norton

Good response, just couldn't work out a deal

Mark helpful

Response from current dealership:

Thank you for giving us the opportunity. Wishing you a great day until the next time we meet.

Feb 28, 2016

Chris

Called back to talk with me and sent cars to look at online.

Mark helpful

Response from current dealership:

Thanks Chris, for leaving us this response.

Feb 11, 2016

Steve

They worked great with getting me the best deal. Even dealed over email before I got to dealership. As I drove 2 hours to look at the Yukon.

Mark helpful

Response from current dealership:

Thank you, Steve, for reaching out to us. Your opinion plays an integral part in our customer service.

Jan 9, 2016

dagmara

Very friendly sales people, willing to go an extra mile to make you feel comfortable with the car.

Mark helpful

Response from current dealership:

Thanks for the feedback, Dagmara. We strive to provide excellent service to our customers at Jim Ellis Volkswagen Kennesaw. We always love to receive great feedback.

Oct 11, 2015

Susan

Car was not what I wanted after test driving!

Mark helpful

Dec 3, 2014

Jenni

Let me start by saying that Jim Ellis VW is a class act! My family and I actually drove to the dealership- just to look. We had previously left Carmax right down the road but I wanted to look just a little more for a good deal. We looked over all the cars in the lot. We loved the fact that we were not bothered while trying to make up our minds about which vw we would inquire about. When we see ready we went inside and was politely and professionally greeted by salesman John Daniels. We were impressed with his knowledge of our vw Jetta. The price was exceptional. Free coffee, snacks, tv room and wifi pleased our three children as well. The whole car buying process was enjoyable and short! We will never visit another dealership without going here first.

Mark helpful

Sep 25, 2014

Emilio

Good people

Mark helpful

Sep 6, 2014

tony

I bought a new one very impressed with the service of the sale person .Also very honest and upfront .

Mark helpful

Apr 9, 2014

Mark

great

Mark helpful

Mar 3, 2014

Grace

This is the only dealer that responded to any of my inquiries through this website. Although no purchase was made, it was my decision. This dealer responded prompltly and was knowledgeable about vehicles I was interested in purchasing.

Mark helpful

Top Rider Motorsports - 23 listings

20 Ayers Ave NE Marietta, GA 30060

1 review

Elite Motors Kennesaw - 21 listings

2653 Cobb Pkwy NW Kennesaw, GA 30152

2 reviews

Nexus Auto Brokers - 4 listings

1165 Allgood Rd, Ste 16 Marietta, GA 30062

14 reviews

Foster's Car Company - 3 listings

3166 CHEROKEE ST NW Ste 202 C Kennesaw, GA 30144

3 reviews

Car Depot

2657 N. Cobb Pkwy NW Kennesaw, GA 30152

2 reviews

Ample Motors

2357 Canton Rd Marietta, GA 30066

5 reviews

Select Automotive

865 Roswell St Marietta, GA 30060

1 review

Georgia Car Finders

444 MANGET ST Suite 600 Marietta, GA 30060

6 reviews

California Auto Sales

1065 Hagood Cir NE Marietta, GA 30062

1 review

AutoNation Volkswagen Mall of Georgia - 249 listings

3711 Buford Dr Buford, GA 30519

22 reviews

Jim Ellis Volkswagen Atlanta - 223 listings

5901 Peachtree Industrial Blvd Atlanta, GA 30341

32 reviews

Stone Mountain Volkswagen - 299 listings

3500 Stone Mountain Hwy Snellville, GA 30078

23 reviews

Volkswagen of Marietta - 156 listings

1860 Cobb Pkwy S Marietta, GA 30060

23 reviews

Heritage Volkswagen of South Atlanta - 204 listings

4305 Jonesboro Rd Union City, GA 30291

17 reviews

Nalley Volkswagen - 153 listings

1550 Mansell Rd Alpharetta, GA 30004

7 reviews

Used Ford F-150

2,319 Great Deals out of 189,659 listings starting at $1,300

Used Ford F-250 Super Duty

456 Great Deals out of 38,177 listings starting at $1,999

Used Chevrolet Silverado 1500

1,765 Great Deals out of 155,976 listings starting at $1,700

Used Chevrolet Silverado 2500HD

350 Great Deals out of 29,396 listings starting at $2,795

Used Ram 1500

1,032 Great Deals out of 123,553 listings starting at $3,500

Used Ram 2500

229 Great Deals out of 30,571 listings starting at $5,695

Used Toyota RAV4

584 Great Deals out of 76,378 listings starting at $1,995

Used Nissan Rogue

567 Great Deals out of 77,104 listings starting at $2,400

Used Toyota Camry

870 Great Deals out of 71,649 listings starting at $1,300

Used Honda CR-V

683 Great Deals out of 76,765 listings starting at $100

Used Honda Civic

468 Great Deals out of 45,629 listings starting at $1,150

Used Toyota Corolla

655 Great Deals out of 64,736 listings starting at $1,499

Used Honda Accord

665 Great Deals out of 102,710 listings starting at $999

Used Ford Escape

1,186 Great Deals out of 104,737 listings starting at $1,995

Used Chevrolet Equinox

1,165 Great Deals out of 87,294 listings starting at $2,295

Jim Ellis Volkswagen of Kennesaw

Is this your dealership? Sign up for a dealer account