2020 Volkswagen Jetta for Sale in Washington, DC

Responsive and helpful

nice people, good experience.

Made appointment to see car. Drove over an hour. When we arrived guy sat us down and said the car just sold. Eastern’s should not make appointments if they can’t stand by them. Will never buy vehicle from this place. Not very respectful

Darcars and Lydia where amazing!! They even delivered the car. It looked new. Thank you team!

Dealer was responsive, understanding of COVID precautions, and professional, accommodating, and attentive to our needs. A very positive experience. Highly recommend

Car was ready for test drive at appointment time.

Justin the salesman was very helpful!! The overall experience was very professional ! Thanks eastern automotive!

Desmon Jones was very very helpful throughout the process. He is a great guy.

Responsive

Kind of disappointing at the beginning because the truck I was going in for was being sold when I got there. But with the help off young man Ruben I was able to find even a better looking vehicle and even a better interest rate then my own credit union overall I’m very satisfied with the service and experience

Very professional company. They have good quality cars for good prices. They work with you to ensure you leave with the car you want and have wonderful customer service. 10/10 recommend. Also Miguel did a wonderful job and has great customer service.

Beware of bait and switch. I came with 3 different options and mysteriously every single one was sold or unavailable. The ones left were either marginal value or "call dealer to ask about the price.". Don't go unless you've got confirmation that they are literally looking at the vehicle you want.

Luis was an AMAZING sales consultant!! He brought the car to my friend's house (due to COVID restrictions). He was helpful and went above and beyond to help a customer with their car purchase.

Xavier was EXCELLENT. He went above & beyond to get the Gladiator I wanted to purchase. I HIGHLY RECOMMEND this dealership and their sales team. The sales manager, Ali kept me informed along the process of them finding my Gladiator and followed up after the sale. Keep up the GREAT Work!! Scott

They were professional and not overbearing.

Initial contact was timely and expressed a lot willingness to accommodate. After expressing initial interest the responses were less and less timely, with more delays to answers to my questions until I learned from another source that the car we were discussing was sold. When I asked for clarification the answers provided were defensive and blaming of the customers. Luckily, we had better encounters with other dealerships who were forthcoming and timely about what they could and couldn’t do.

Communication was good. Couldn’t make a deal because the guarantee/return policy doesn’t apply to the value+ cars. The pictures of the car looked great, but couldn’t take the chance.

Quick and efficient service, once the car arrived for me to test drive

Nice people fast answers

excellent service

They were very helpful!

Dealership contacted us everyday about truck to only get there 1 1/2 hours away and it not be on the lot. Very bad experience and I would not do business with going forward. A complete waste of time.

Quick follow up

Customer service was terrible.. i talked to 3 different people including their online salesperson and they just kept giving me the runaround saying someone will be in touch with me and i never recieved anything from anybody. Will be filing with the BBB.

After speaking with salesman he didn’t know much about car. Truck has multiple issues. Was not ready to be sold. I understand your a used dealership but being honest about cars would be nice.

Wanted to buy the truck out right cash stick price says 10.5 after the guy sent me the bill of sale my grand total was almost 13 grand. They included a delivery fee of $999 but I told him I’m picking the truck myself than he said it’s restock/restore fee. Than another fee for processing paperwork $799. So $799 to print one piece of paper. A lot of hidden fees at this place. Sad

The truck was clean overall however had a Lotta rust on the frame and some of the parts look like they were getting ready to break off not a very good experience

Excellent

Dealer was responsive, understanding of COVID precautions, and professional, accommodating, and attentive to our needs. A very positive experience. Highly recommend

Car was ready for test drive at appointment time.

Good experience. I would visit them again.

I purchased this car on memorial day weekend. The sales and financial personnel at Heritage were all very professional and easy to deal with-- even after an old friend from out of town showed up a little tipsy out of the blue half way through my purchase!!! I was so embarrassed, but the staff at Heritage were mostly unfazed. It took forever to make the sale but I felt like they gave me a good deal and all my questions were answered. Thank you Melvin and Ms. Carol!

very good excellent service nothing crazy straight foward no complaints

Helpful

Awesome experience, the service was excellent

Great experience. Maria, salesperson, was great. Financing was quick and efficient. My car was beautifully detailed and ready to go. While shopping for my car, I've seen some really high dealer fees and hidden misc fees such as $2,000-3,000, but this dealer processing fee is $799.00. I'm not sure if $799.00 was good or bad but believe me....it's a lot better than a lot of other dealers I visited.

good service

Wonderful sales department! They contacted us within hours of reaching out and transported the car to us saving us time and $.

The best experience I've had purchasing a vehicle. Very fast response to all my questions and made this process a breeze. Best group of dealership employees I've ever had, all well informed when I spoke to them, worked amazingly together. In all if you're looking to purchase a used vehicle, Sheehy is the dealership to go to. Thank you guys!

Answered my questions

Excellant recieved email next day i was shock but happy the saleman was a true honedt gentle who i hope to do business with soon.

Never spoke to anyone because i didnt return email or phone call. Very prompt responding to my inquiry.

Great response

Replied promptly that the car had sold.

There were no pictures. I asked for pictures and had questions about the vehicle and was repeatedly told that it was being "inspected" and once "inspection was over", the salesman would send me pictures and get me my answers. This went on for several days. Decided to look elsewhere.

Got me a better deal then I anticipated..

Pleasant visit at this dealership.

We worked with Sedeke and was very pleased with how the sale was completed

This was the best experience I've ever had buying a vehicle. Very professional and wonderful staff.

No pictures? really?

Horrible!!!!!!!!! Worst dealership I have ever dealt with. They advertise a low price to lure you in, then slam you with every fee possible. I wanted to pay cash, they would not allow that, had to finanance through one of their lenders. Don't know how these people are still in business.

Nice Experience!!

Darcars and Lydia where amazing!! They even delivered the car. It looked new. Thank you team!

Excellent

Nice people good service

Very responsive, excellent customer service .

Great customer service!!!! Thank you Brett and Misha for staying late to close the deal. I was able to bring the vehicle home the evening.