Toyota dealerships near me (Pomona, CA)

Good

Inquired about a vehicle they had in stock and set up an appointment. Arrived on the day of to find that the vehicle was listed incorrectly and wasn't the correct trim. They acknowledged the mistake and said they'd fix it on their website/online. The tried to show me other models but we had no interest and walked away. Two weeks later I see the vehicle still listed on their website and call them and inquire if maybe there was a mistake and the vehicle is actually there. They scour the lot and don't find it and say they will update their listing on their website. Another week later the listing is still there and this is starting to look more and more like just bait. If not it's just poor management of inventory.

I am an out of state buyer. Fernando was very helpful with the initial response and willingness to get me an out the door price. I was contacted by Mr. Hector Sanchez. There was some back and forth, he was very transparent. The caveat to this transaction was I wanted to avoid a hard inquiry on my credit. I was bringing in my own financing, therefore the dealership requires a credit app and inquiry. I decided on a cash transaction. I called back and informed Mr. Sanchez, he then informed me that the dealership policy is, because I am not in the dealership physically, with the cash, and despite a 1000.00 hold I would give to hold the vehicle until Sunday morning, would still require a credit application and inquiry. I truly believe this is an unreasonable policy for a cash buyer. My rating would have been 1 but there was a little integrity in the beginning of the deal.

Quick response

Good communication

Very helpful

This is the only in California without not Mark ups That’s why for me is the number 1 dealer

Responded in a timely manner.

Fast response very helpful and Professional

I believe this dealership will be very helpful when I am ready to purchase. They reached out promptly and ready to help.