Toyota dealerships near me (Fredericksburg, VA)

Good

Bill Page was helpful in getting me the information needed that helped me be able to understand if I was able to buy a car from them out of state. Eventually we found a way to make it happen, but my wife and I decided that the timing wasn't right and we have to sell a couple other vehicles before buying another.

Great experience

They were very insightful on my questions and ready to work with me.

The dealership (Koons Arlington Toyota) contacted me about 2:45 pm and the vehicles was still available, filled out their paper work and talked to their finance person who said I looked good (6 pm) and I went to Navy Federal Credit Union and had pre-approval (7PM) to purchase the car, sent to my sales man (07:10) and he gave it to the finance person. The finance person called and left a message to have the sales person contact him when I was available. I Called lest then a few minutes later and the sales person told me the finance person had someone is his office and it may be after 9pm before he calls and I told him that that's fine. The call never came that night. Expected a call first thing in the morning and finally received a call from the sales person at 11 am that the car was sold that morning. The dealership never put a hold on the car, I even offered to put money down to hold it and and looking over the dealership reviews they have done this to many people.

I called the dealership around 11 and they immediately got me in and gave me the name of my sales associate: Terrance. He was the most amazing sales associate, he wasn’t overzealous, he was relatable, and very funny. He found my mom and I very humorous and that made the time go by faster. I am also very special and wanted a silver grill, but that wasn’t possible with my car.. Terrance looked up and searched for the right Chrome grill strips and that sealed the deal for me buying the car. The financing team was also very sweet and welcoming. I would definitely recommend Ourisman Toyota, and would go back in the future!

Didn’t purchase vehicle but very response dealer!