Buick Dealers Chicago, IL

"This dealer did contact me and explained that it would not be reasonable to ship this car down to us. We have done this with several vehicles that we have traded and never had a problem."

"Topnotch service and professional people. The best car buying experience I have ever had. I highly recommend!"

"They were responsive to my questions. "

"Unbelievable buying experience. I got the exact truck I wanted at the price I was hoping to pay. I arranged the deal by phone from three hours away, and they worked with me to get the vehicle in for a third party inspection. Great vehicle, great price, and the best staff I've ever worked with. Can't say enough good things."

"Brett and Ron were great SUV in very good shape will definitely be going back to see them Thanks guys"

"I submitted a question with my original email to the dealership. They did not answer my question with their reply but asked for my phone number to contact me. I replied back requesting the information again. They contacted me several times requesting my phone number. Seems like they were only interested in obtaining my phone number so they could constantly contact me. "

"They sold the car before I could look at it. But they emailed me back pretty fast"

"We called the dealer to make sure the car was available, and made it clear that we were driving over an hour to come look at it. The listing for the car stated (in FOUR different places) that it had a sunroof and leather seats. When we arrived, the car they brought out did NOT have those features. When I pointed this out, the salesman (Kevin) said he would go talk to the Manager. Kevin returned and said, oh well, it looks like there is a mistake. The Manager never came over to acknowledge the mistake at all. I understand mistakes happen, we're all human, but the way it was just shrugged off, as if it wasn't a big deal, left a VERY bad taste in my mouth. Also, the car was on CarGuru for 59 days. I find it extremely difficult to believe that we were the first customer to go see the car and point out the errors. With as many options as people have for their car buying experience, I would recommend steering clear of this dealership. I would have left zero stars if that were an option. "

"I was contacted and responded with a question regarding the vehicle. So far I have not received a reply to my question, only requests to visit the dealer. I have sent at least 3 follow-ups and have no answers. Very poor handling from this dealer. I am still interested in knowing more about this vehicle but do not have much hope of hearing from the dealer. "

"I ended up not buying a car from this dealership, but received great service as I was looking at prospective vehicles. Sales rep John Marcus in particular was very knowledgeable and helpful and I would recommend seeking him out if you are looking to buy a car from Bill Kay."

"Don Johnson was ery person able and professional. Car was sold the day before, but I'D deal with Don aytime."

"Yes, contact me alot Ended up not buying yet"

"more than perfect"

"Took time out of my day to go all the way up to Lincolnwood, paid around 30 dollars ubering, Phoenix (sales agent) was not there and the car I went to see was given out on a test drive, another sales agent conveniently offered a similar car... but at a higher price, he wasn't even apologetic for the whole inconvenience, his attitude felt like he was doing us a favor. Horrible first experience "

"I scheduled an appointment 3 days in advance to see the truck on a Friday at 2:30pm. The dealer followed up several times to confirm my intention to follow through, and even asked me about my credit. I informed them that it was my intention to pay with a certified check instead. After spending over an hour on the road that day, I texted a sales rep to say that I would be 15 minutes late due to rush hour traffic coming from a Chicago suburb into Indiana. She replied that she had sold the truck to someone who walked into the store 30 minutes earlier. Instead of honoring my appointment, this dealer used my appointment to pressure someone else to buy the truck. This dealer cannot be trusted. Stay far away!!!"

"The salesperson was very nice and accommodating. The manager try ripping me off on the negotiated sale price and overcharging me on the sales tax hoping I wouldn't notice. I Actually took back the deposit I had on the vehicle and told them I no longer wanted the vehicle. The car I was interested in was very dirty in the inside also. Would never recommend them to Anybody!!!!"

"Good sales staff no pressure very honest"

"Salesman was great. The dealership not so much. The dealership would not negotiate at all on either my trade or their car. I drove an hour on the premise there was room to negotiate on both cars (which I had previously verified with them prior to going there).Their car was priced about 5 gs above market value. I had several other listings to validate my point. They refused to match or come close to other Chevy dealerships appraisals for my car (their's was 5gs below the other appraisals I had in writing - salesman thought my car was worth it). Then told me that my car wasn't serviced by gm tech's (who are currently on strike) and because of that they wouldn't budge on anything. Never expierenced a deaership not willing to negotiate or this seemingly dishonest. Did i mention I had a cashiers check made out to the dealership to show how serious I was? We were 4 grand apart from the start and wouldn't even discuss it. Not good. Bad experience and won't go back. "

"The car could have been better detailed & filled up with gas -- ready for us when we arrived. They had more than a days notice. Financing options sucked that they provided... I'd advise come with your own. I have excellent credit and all they could do was 4.99%?!!!! 2015 model. I think customer service could be a lot better... dang coffee machine didn't even work... and you have to pay for it if it did! It's the little things ..."

"Excellent!"

"Given the run around for a day, or two. Then confessed the car wasn't available for purchase."

"This would have been a three hour drive, so I told them that my son, who lives nearby would be checking it out. He made an appointment, but when he arrived at the dealership they didn't know anything about it. After taking all of his personal information and having a discussion among themselves, they told him that the car had just sold, but that they would like to sell him another vehicle. He is in sales, and felt that it could have been a con job and that the car never existed. I tend to agree. If it was not a scam it was very poor customer service."

"Quick response and very helpful with questions. "

"If I could give them no stars I would. Long story short... Jessica set me with with an apt to see Roosevelt. I follow-ed up a couple times during the am and confirmed my arrival of 3:30. Then I text an hr or so before arriving stating I was on my way. Replied txt from Jessica to my arriving early? "Np. Ask for ROOSEVELT ". I get there around 3:20. Roosevelt wasn't in that day, no one knew who I was, waited 5 mins for a sales rep, guy walked me around lot looking for car, went to check on the keys, had a couple probs with the key lock, figured it out, looked for keys, said they were gone, walked up front, said sorry vehicle was sold 15 mins ago, thanks for coming in was the response. I get the whole car being gone, my bad.... However, how do you not update a buyer driving 1+ hr away to see vehicle with his wife and 3 kids aged 8month to 6 yrs. Then the confirmed apt with a guy thats not even working that day. Conplete waste of time. I wish everyone would join their mechanic strike, surprised this place is in business. I will let Chevy/GMC and BBB know of my experience as well."