Mike Haggerty Buick-GMC

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GM Certified Internet Dealer, GM Certified Used Vehicles

9301 South Cicero Ave
Oak Lawn, IL 60453

Sales: (877) 879-8868

Service: (877) 209-6016

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2017 Buick Verano Leather FWD Used Cars in Oak Lawn, IL 60453

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CarGurus IMV of $18,553

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Mileage: 14,310

Location: Oak Lawn, IL 60453

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Description: Used 2017 Buick Verano Leather FWD for sale - $16,495, 14,310 miles with Bluetooth, Leather Seats, Backup Camera
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2012 Buick Verano Leather FWD Used Cars in Oak Lawn, IL 60453

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2015 Buick Enclave Leather AWD Used Cars in Oak Lawn, IL 60453

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2006 BMW X5 3.0i AWD Used Cars in Oak Lawn, IL 60453

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2011 Buick Enclave CXL1 FWD Used Cars in Oak Lawn, IL 60453

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Location: Oak Lawn, IL 60453

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Nov 14, 2017
I am absolutely shocked at how rude, unprofessional, and manipulative some of the people at this dealership are. It's people like this that contribute to car dealers and salesmen having horrible reputations. Six days ago I contacted the Mike Haggerty dealership about a specific used car on their lot that I've been looking for for a few months. I know cars well (I'm an ASE Master Mechanic), and had cash in hand to buy the car outright. I called to ask a few questions about the car but the salesman I dealt with (Lavonse) just told me how the phone is ringing off the hook and everyone is trying to buy it, and he kept weaseling out of answering any specific questions about the condition of the car by saying it was "beautiful", "perfect", and "I'm going to love it". I was slightly annoyed by getting "smooth-talk" instead of tangible answers, but I wanted the car so I went to the bank to draw a certified check for the dollar amount quoted to me by Lavonse, told them I would be there the next morning, and took the following day off work to go get the car (their dealership is 3 hours away from where I live). Here's where things get absurd... Later that same day Lavonse called to say he just wanted to make "extra sure" the car was ready to go for me the following morning so he went out to give it "another look". Then he told me the drivers door wouldn't open so they ordered a new handle for it. But, the handle has to be painted to match the body so it wouldn't be installed or painted when I got there, and the drivers door won't work. I told him I'd call back after deciding if I'm still going to come down after getting this news. I checked with 2 reputable body shops in my area and the cheapest quote to paint and install the handle was $120. I called back and said I'd still come down and buy the car if he'd take $120 off the price,,, and he acted offended, he told me he didn't need to "haggle" with me because lots of other people were constantly calling to buy the car, AND HE HUNG UP ON ME!!!! I couldn't believe it!!! I called the dealership back about 20 minutes later, told them what happened, and asked to speak to a salesmen with a higher level of professionalism. A short time later I was called back by the general manager, Bill. I explained what happened, said I only asked to be compensated $120 to cover the expense of repairing the broken door handle, and hope we could still salvage the deal as I still wanted the car. His first response was to tell me there was a mix-up with the price of the car, that they were going to raise it $2,000 (which they did, I have saved images from their website from before and after this conversation showing the price going up), he told me his salesman's opinion of the car's condition might differ from other peoples opinion (what the heck does that mean???), that the processing fee's the salesman quoted might not be accurate (but he would not tell me what the exact "processing fee's" actually would be) and that if I showed up the next morning I couldn't ask for "ANYTHING". He told me "if there's keys missing, if there's over-spray all over it, if it doesn't run or drive properly, if you don't like anything,,,, ANYTHING!!!,,, don't ask for a dollar because you ain't getting anything". I was so disgusted by all the degrading interactions with the people of Mike Haggerty Buick GMC (most notably the general manager) that I called everything off and did not go down the next morning to buy the car -even though I really wanted it, had arranged for my wife and 3-year old daughter to make the trip with me to get it, and had already pulled the certified funds to purchase it. I sent an e-mail explaining why I wasn't showing up the next morning and the response was pathetic and obviously insincere. These salesmen are so horrible that they actually "unsold" a car. It's now 6 days later and that car is still on their lot according to their own website. Do yourself a favor and avoid these scoundrels. Review left Nov, 2017.
2 of 2 people found this review helpful.
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Jun 3, 2017
GuruN7HN
The car could have been better detailed & filled up with gas -- ready for us when we arrived. They had more than a days notice. Financing options sucked that they provided... I'd advise come with your own. I have excellent credit and all they could do was 4.99%?!!!! 2015 model. I think customer service could be a lot better... dang coffee machine didn't even work... and you have to pay for it if it did! It's the little things ...
5 of 5 people found this review helpful.
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Feb 5, 2017
Hamoose18
Jose and rich are two salesmen whof were really good, respectful and courteous. As soon as we got done with the test drive and decided to sit down and talk numbers, the manager joined us as per custom. He was such a typical used car salesman who ended up playing the auction game over the course of 3 days telling me to raise my offer because there's other buyers. Honestly if you're coming from the suburbs more than 30 minutes out, don't bother making the trip because this dealership embodies the stereotype that all used car salesmen have.
8 of 8 people found this review helpful.
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Read 24 old reviews
Oct 31, 2015
Did not respond. I did call and talked to someone very fast. When I got there they had the carfax ready for me to see. Very nice people to work with.
1 of 1 people found this review helpful.
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Sep 9, 2015
Rude and when they found out I was from out of state. The car immediately sold.
1 of 2 people found this review helpful.
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Sep 3, 2015
Went to drive down to buy the suv, called and they said they had it and would hold it for me. Hour later went to get more info and they said they sold it. Bec I was 2 hrs way. Called back that night with another number and they said the suv was still there. Not a good experience at all.
9 of 9 people found this review helpful.
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Sep 1, 2015
Very professional and courteous!
0 of 1 people found this review helpful.
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Jul 3, 2015
Rang this dealership about a used car they advertised. Asked that they visually look and confirm that had it on the lot. The following morning I again rang to ask if the vehicle was there as I wanted to see it but in order to do so I would have to drive 2 hours to get there. Again I was told it was there. When arrived and the salesman advised that car was sold the day before. I was livid given I had 2 people confirm the car was there and I took a whole day out to see it. This was a classic bait and with and given the dealership had no regard for my time I cannot find anything good to say about them at all. They knew I was travelling to see the vehicle but still lied believing to get me on their lot was all the mattered. I walked away with my cash and will never return here again.
6 of 7 people found this review helpful.
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Jun 20, 2015
Vehicle was not as described. Vehicle had a dent but didnt show that in the photos. Waste of time.
6 of 6 people found this review helpful.
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May 22, 2015
Car was already sold, salesman helpful
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Jan 27, 2015
I will never step foot into a Mike Haggerty dealership again. Extremely unprofessional. Let's put it this way, I walked in and I showed the dealer the car on cargurus that I was interested in, he takes me back to the shop and shows me the car with a blown back tire, back seat completely off, rims don't even match, but yet on cargurus it says the car was certified already, the dealer states it hasn't been certified so he showed me a car that was at its worst shape ever. I walked out and went to a respectable dealer to purchase my car. Mike Haggerty employees are slime, don't trust them at all. Ohhhh and get this he tells me if I buy the car there is only 30% of brake life left. Who the hell sells a car with only 30% left? Where I bought my Buick they put on brand new brakes, brand new tires, and change the fluids for you.
3 of 3 people found this review helpful.
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Jan 4, 2015
One the worst experience I ever had looking at the car. For obvious reason I would never buy a car from that dealership. They could of listed all the issues but they didn't. Perhaps it would of saved me a long drive going there and just to fined out they had no intention of fixing any of the issues but to sell it as is to a blined person... The wehicle had exterior rust, lots of dings, scratches to torn carpet damage. The cost of the heated seat repair and a 4 new tires immediat need and the cruise control not functional would of been a good bargaining chips but that never came across even thou I liked truck. After I told the manager my concern with the wehicle,he simple told me that it is been sold just five minutes before I got there Lol
2 of 2 people found this review helpful.
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Oct 30, 2014
The car wasn't there when i went to the dealer. Was lied to. Went to2 other locations to try and find said vehicle to no avail.
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Sep 24, 2014
Initially they were responsive, then they completely dropped the ball.
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Jul 21, 2014
They very dishonest, and unreliable
1 of 1 people found this review helpful.
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Jun 24, 2014
Good
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May 18, 2014
This vehicle was in terrible shape, but they did get us in a newer and nicer van. It was a long day, but in the end we got what we wanted :)
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May 11, 2014
I think they had bait cars avertised just to get you to comin and look and then they would switch you.. called about tje car avertised and the sales manager said it sold
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Apr 2, 2014
Car was sold without notice. Waste of my time.
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Mar 20, 2014
Got back to us right away !!
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Dec 29, 2013
very good dealer with excellent deals
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Dec 26, 2013
very pushy over the phone
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Nov 22, 2013
Pushy sales lady Jennifer, I would never buy anything from her
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Oct 12, 2013
Like this car
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Jul 22, 2013
Sales staff unfriendly
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Jun 3, 2013
Went to see the car - it was scratched & dented on the outside, dirty & beat up on the inside. Test drove it anyway, omg what noises & rattling. There was no gas, barely driving on fumes. The salesman said the loud noise was a tire, it certainly wasn't. I expressed that there is more than one thing wrong with the car & I am not interested. the salesman asks how much could I pay & knocked the price down abnormally low all the while I was saying no. I actually had to get rude to stop the insanity so then he changes to let's pick a different car. Seriously? Honestly I am not interested in any car from haggard! Any dealer that would overprice a piece of junk, state that its primo when it's not and has unknowledgable staff will not get my business - not even in the service area!
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Mar 8, 2013
They have great salesman and will work with your funds
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