Date and Time

Asked by Aug 17, 2019 at 10:42 AM about the 2017 Kia Niro Touring

Question type: Maintenance & Repair

The clock both date and time just quit working over night. It was reset wrong so
I went into the settings and was able to change it to the correct one. Turn the
car off and when I turned it back on the clock will not display and I don't have
access to the manuel settins

217 Answers

1,250

Mine too. About an hour ago. Called Kia they said it's a satellite problem across all of Kia's vehicles. So I dont know

125 people found this helpful.
1,050

This is happening to me too! It started last night and I was able to reset it when I got home, but today I got in my car and now it displays - -: - - and the date/time is grayed our where I can’t reset it

105 people found this helpful.
950

Same here, clock and time not working. When I go to clock settings the Date/Time option is not available to select to set up date and time.

80 people found this helpful.
850

having the same problem... started last night and now today the option to manually adjust are gone.

39 people found this helpful.
850

smh

46 people found this helpful.
950

Tried calling Kia Consumer Affairs and they are closed on the weekends, also checked with my local dealer and they have not heard about a satellite problem.

14 people found this helpful.
430

I’m having the same problem. No clock displaying and when I got in my car this morning the clock, date, year was all wrong. I was able to change it but then when I restarted my car nothing displays and the function to fix the clock date and time are greyed out.

43 people found this helpful.
170

Me too, was told it was a fuse, which after seeing this is BS.

17 people found this helpful.
490

I have the exact same problem on my 2017 Sorento. No date and no time display and will not allow manual setup date/time input. When I attach my iPhone it does show the correct time through CarPlay because it’s reading my phone. When I disconnect my phone there is no date/time display.

31 people found this helpful.
1,370

Ha! I got in my 2018 Niro around 8 PM last night (8/16) and it said it was Feb 6 and 3 AM. When I got home I turned off the GPS clock synch and manually set the clock to the proper date and time (Discovered the car thought the year was 2036). Today the clock is blank. I can't access manual clock/day settings. but I can toggle the GPS clock setting off/on but nothing happens when I turn the GPS synch off or on. I guess I'll find out more on Monday unless the satellite gets fixed before then.

52 people found this helpful.
190

I am having same issue.

19 people found this helpful.
190

I am experiencing the exact same problem on my 2015 Kia Soul. All the clock options are greeted out and the display is not showing the time or date. My display said Feb. 6th 7:20am, then later last night it no longer displayed the time or date. It has to be a satellite issue if we are all experiencing the same thing.

19 people found this helpful.
340

Having the same problem with my 2016 kia optima

34 people found this helpful.
220

Same here, 2017 Kia Niro clock reset to Feb 6 2036. We set it to today, August 17th. When we got back in it was --:-- and it cannot be set. I am going to trust for now it is a satellite or software issue since it is happening to so many of us in the last 24 hrs.

22 people found this helpful.
120

Yup same problem with my 2017 Kia Sportage. Had that exact same wrong date displayed last night around 8 pm and today blank. So clearly a satellite issue or whatever across all Kia’s

12 people found this helpful.
90

I am having the same problem and ironically it had the same Feb. date. I went into Kia helpline and they want a $5. Deposit on a credit card and then $23. After Iget my answer. Sounds like a scam to me.

9 people found this helpful.
70

Same probably earlier around 4 hours ago in my 2017 Kia Optima EX

7 people found this helpful.
100

Thank you, all! Nice to know it’s not jut my car — a 2018 Niro Hybrid. At about the same time the clock stopped (~2:30), there was a jump in gas consumption, from 4.4 to 5.8 l/100km. Anyone experience that? Thanks

9 people found this helpful.
90

Same with a 2017 Kia Niro. Started two days ago for me.

9 people found this helpful.
130

I have a 2018 Kia Niro and our clock went out this morning. As other people stated, the time was way off yesterday afternoon, so we reset it. This morning, nada, nothing. It doesn't work at all. Going into settings everything is grayed out except the gps, but you can't even click on the gps because nothing happens. I hope Kia fixes this really soon.

13 people found this helpful.
90

2017 Sportage SX Turbo, same problem. Nav/Clock showing no time today 8/17, no manual adjustments can be made, system clock seems to be stuck on 00:00.

9 people found this helpful.
60

I have the same problem, started yesterday.

6 people found this helpful.
280

Same here. 2016 Soul No date or time on the display. Just started in the past few hours.

13 people found this helpful.
60

Same here.

6 people found this helpful.
30

Same here. Started yesterday with the clock saying it was 6:05 a.m. at 5:30 p.m. I went into the settings and the clock thought it was June of 2036. Set everything manually, which worked for a bit, now today back to no clock and no way to set it manually.

3 people found this helpful.
90

2016 Sorento same thing

9 people found this helpful.
490

I tried hitting the reset button. It didn’t solve the date/time problem. I read on another forum that this issue was previously solved by removing the media fuse from the fuse box for awhile and then reinstalling it. Seemed to correct the clock issue. Not sure if this would work in this case.

8 people found this helpful.
90

Same here. I'm not happy with what's going on, but at least I'm not alone

9 people found this helpful.
100

Same problem with my 2016 Kia Optima since last night

10 people found this helpful.
80

Getting in line to say, same here.

8 people found this helpful.
40

Same here. Noticed this afternoon at 18:30 CDT on 2017 Sorento..

4 people found this helpful.
50

Having this same problem with my Kia Soul 2015. What?

5 people found this helpful.
80

I have a 2016 optima SX with the same problem, no clock and no date.

8 people found this helpful.
50

Mine to settings are all gray

5 people found this helpful.
30

Same here. 2017 Soul.

3 people found this helpful.
60

Same issue. When I got into the car it was February something and 3:06 am, Stopped car and then it was no date and —:— for time. Hopefully, it will get fixed!

5 people found this helpful.
50

2016 Soul. No time display or ability to set time. Glad I saw these posts. It sounds like its a satellite problem so I will wait a bit before making an appointment with the dealer.

5 people found this helpful.
90

I have a 2018 and exact same thing. I'm in TX. Seems a recall coming

5 people found this helpful.
50

Same here with my 2015 Soul! I’m glad it’s not just me. Hopefully it will resolve soon.

5 people found this helpful.
60

Same problem with 2015 Kia Soul. We can’t all be nuts.

6 people found this helpful.
75

I have the same issue with my 2015 Optima. It worked yesterday but not today and the clock is grayed out so I can't fix it.

7 people found this helpful.
60

2016 Soul- same issue. I read another thread that suggested pulling out the SD map card with the car off, wait 30 seconds, turn the car on, replace the SD card and the clock might come back. I tried it but it didn’t work for me.

6 people found this helpful.
30

I have the same issue with a 2017 Kia Niro Touring, manually reset for a few hours then only seeing dashes on the home screen. No functionality on the Clock Setup screen. I've noticed on some of the other forums they are saying to remove the Media Fuse and re-seat the SD Card for Media. Will try this in the morning and pray...

3 people found this helpful.
40

My 2018 Soul has no date , no time too. it is displaying the same --:-- . Anyone have any idea what's going on with Kia.

3 people found this helpful.
20

Same here 2015 optima smh

1 people found this helpful.
20

Same thing here with my 2017 KIA Sorento. Last night date was also Feb 6 and time around 3:36. Turned car off and only saw —:—. And all is greyed out except GPS.

2 people found this helpful.
40

Same Feb. 6 date, time gone and settings all greyed out. Thought it was just my car.

4 people found this helpful.
90

I thought I was crazy, read the manuals and still couldn’t get it to work. Glad it’s not just my 2016 Kia Sorento SX!

9 people found this helpful.
40

2016 SXL optima, went yesterday. oh I think Kia will be very busy Monday!!

4 people found this helpful.

The same problem in Slovenia Soul EV 2018.

5

Having the same problem with the clock

50

Same happened to me today around 5 p.m. in my 2018 Kia Niro. I thought I was going to have to take it in for service. Several of the Apps are also blacked out.

30

Same problem with my 2014 Kia Soul!

2 people found this helpful.
60

Thanks for sharing everyone. 2016 optima sxl with the same issue. Was already dreading what they might charge to fix a clock, so I feel better now

5 people found this helpful.
40

Exact same problem with 2016 Kia Soul. Yesterday the clock was about 20 minutes slow and the date was Feb something 2036. I was able to reset it yesterday but today I got nothing and the set up for clock and date isn’t functioning.

10

Same problem with my 2016 Soul

1 people found this helpful.

Me too. 2016 Soul

20

Me too Kia Sorento 2017 - so annoying!

2 people found this helpful.
40

Same here but noticed after tried the new android auto interface

4 people found this helpful.
30

Me too. Kia Optima Ex 2017. Glad Im not alone.

3 people found this helpful.
50

Everyone out there should of bought a toyota, clock works just fine. Here is what happen, no need to panic just relax the team that tell time for kia (the little guys inside your radio) are all on vacation for the following 2 week, they will be back next month and time will be restored.

5 people found this helpful.
110

I had the same problem. Was able to fix it by looking at my watch instead.

11 people found this helpful.
40

Same problem , my clock went to 12:00 analogue yesterday 17th and stayed there.can't alter any settings, all greyed out. Only one that turns on and off is GPS setting and changing that doesn't make any difference. Kia Soul 2014 .

4 people found this helpful.
10

Having the same problem in 2016 kia optima. Just randomly stopped working and will not let you use the clock settings because they are greyed out. Quite annoying.

1 people found this helpful.
50

Same thing happened to me. Can only change GPS off and on.

5 people found this helpful.
10

Same thing here. Yesterday morning it (2017 Kia Niro) showed 9:00 pm on February 6 2036. I was able to reset it to the right date and time. When I went to go somewhere later that day it was showing --:-- and it cannot be set.

1 people found this helpful.

Same Issue on a 2015 Kia Optimum Hybrid. We have 2 other family members with the same issue on a 2015 Kia Sorento and a 2018 Kia Cadenza. Supposedly my friend with a 2019 kia optimum is working correctly.

Mine too must be a satellite issue my wife said even her map looks different

Same issue 2019 Niro Touring... My GPS works fine - just the clock --/--.

1,370

Guru 14SM9 may be on to something. Most of us probably have our clocks set to run off of the GPS as opposed to being manually set. Removing the "media fuse", which I suspect controls the electrical connection to the radio/media display, may cause that unit to reset to factory defaults when the system reboots. IF the default setting is manual clock settings, you might be able to set your clock manually. But if the default clock setting is GPS synch for the clock we're probably stuck until the satellite gets fixed. I suspect that the ability to switch off the GPS satellite synch setting and go to manual clock setting requires permission to do so from the satellite. You know, the satellite that has the malfunction. That could explain why we can't access the manual clock settings. UPDATE: I just pulled the MultiMedia fuse for 30 seconds and re-inserted. I still cannot access the manual clock settings which leads me to believe that synching the GPS to the clock is a default setting value.

9 people found this helpful.
30

Same issue, but it started working on its own with full access to clock controls about 7PM eastern daylight time on Aug 17th. It was my fourth stop/start since the problem began - coincidence probably. On the last start I was parked in a location that had blocked my satellite radio signals - another coincidence. Just checked at 10:30AM Aug 18th and the clock is fine.

3 people found this helpful.
40

I’m glad I’m not the only one who’s having this problem. I have a 2017 Kia Sportage Turbo and Friday night the clock showed up reading February 3rd at 12 so I went to manually change the time just for it to not show up the next day.

4 people found this helpful.
10

I was wondering if anybody had recent Kia dealership service? Mine was a week ago 66,000km. Maybe they updated some software

1 people found this helpful.
170

2016 optima sx. Dealer had a hundred calls about it yesterday. Obviously a system wide problem. Should be interesting to see the fix

3 people found this helpful.
20

I have a 2018 kia sorento mine did the same thing saturday morning at 3 am i noticed my car said feb 6 2036. i have tried to reset i even pulled the media fuse and replaced it after waiting but the option to change date and time is grayed out along with several apps. im in TX

2 people found this helpful.
10

Hallo ! Same issue also in Europe ( Slovakia ), Soul 2015 the clock --/-- , no manual restoring , tried yesterday restart the screen unite with the reset button, no success..

1 people found this helpful.
10

Mine too!

10

Mine too in my 2018 Sorento q

1 people found this helpful.
510

As the clock is set to use GPS time, it is very likely a satellite issue as mentioned above. I was about to re-run the software update or disconnect the battery. I am glad that I found it out to be a common issue in Kia here.

2 people found this helpful.
80

My husband unhooked battery cable for 10 minutes and bam it's working again. Don't know for how long but it seems fine for now.

8 people found this helpful.
30

Same problem here! I have a 2017 Sorento, so frustrating!! Will call the dealer as well tomorrow. Mine stopped working Friday night.

2 people found this helpful.
60

Just chiming in...my 2015 Optima won't display click or calendar and I cannot access the settings. They are grayed out. In our 2016 Soul both are working fine. It does not have a navigation system though. Optima does. Hope they resolve this soon. It's incredibly inconvenient.

490

Thanks David and Jim for trying to remove and reinstall the media fuse to see if that would fix the problem. Oh well. I’m in California and checked my 2017 Sorento at 9:30am (I looked at my watch!) Still no date/time display. So I guess we’ll have to wait for the satellite repairman.

3 people found this helpful.
490

Also, thanks Guru 14G4L for trying the media fuse.

2 people found this helpful.
10

2015 Kia Optima same issue here. Also GPS works okay other than the time is way off for time of arrival. It says 10:48pm it’s 12:54 and we are only 2 hours away from home.

1 people found this helpful.

Same thing. Friday night February 06 and no time. Didn’t drive my soul yesterday and today nothing. Nuts.

10

2017 Sportage suddently 8-17-19 stopped displaying digital clock; it simply shows "-------"

1 people found this helpful.
10

Same with my 2016 Sorento

1 people found this helpful.

We noticed the clock not working on our 2017 Kia Sportage this morning. Will be stopping by the dealership tomorrow. Frustrating to say the least.

60

So glad to see all these comments! I noticed yesterday that the time and date were gone from my 2015 Kia Optima. After reading the owners manuals from front to back, all I could think of was "Oh, no! 'Guess I will call the dealership tomorrow." I hope Kia will resolve this in a day or so...... I love my car!!

6 people found this helpful.
40

Exact same problem on my 2016 Sorento SX. Yesterday on way to store at 4:30 pm, the clock showed 4:07 am and the date was Feb 7. Started the car after leaving the store and no time or date. Clock setting controls were all grayed out. Very glad to see how wide spread this seems to be. Was gonna take to dealer tomorrow, but may wait a day or two. Thanks to all who have posted.

4 people found this helpful.
40

unhooked battery cable for 10 minutes and bam it's working again it is back to show clock and time /Date try it it will work

4 people found this helpful.
10

Happening to me too. 2016 Kia Soul EV. Odd.

30

Kia needs to fix this. Who knows what else may be affected by this supposed satellite issue.

3 people found this helpful.
90

Fixed the issue by udating the system. 2016 sorento. Took about 15 minutes to completely update but clock is working again.

2 people found this helpful.
20

Same issue on my 2015 Soul. Started yesterday. I never thought it would drive me crazy not having the time or accurate arrival time on my GPS. I guess I rely on it more than I thought.

2 people found this helpful.
10

how do you update the system

1 people found this helpful.
70

Guys just take a ballpoint pen and push the little reset dot by the power button, bam it’s back!

7 people found this helpful.
90

I went to setup, system info, and then pushed update. After it updated the clock and date came back. 2016 kia sorento sx.

7 people found this helpful.
170

I can’t update, something about check system storage. What did work was removing the SD card (car on), waited a few minutes and inserted back in. Within 5 mins time and date was back.

9 people found this helpful.
50

got an error message when I tried that.

4 people found this helpful.
30

I received the same error message when trying to update.

3 people found this helpful.
50

Same problem with my 2017 Sorento. Tried everything.just getting ready to call the Kia Helpline. Then I saw this Gurus site And found the answer to my dilema.Guedss we just have to wait it out till Kia works it out.

2 people found this helpful.
30

Had anyone clocks came back on? I noticed mine off yesterday afternoon... Still waiting for satellite repair for maybe??

3 people found this helpful.

Serushing11 is correct, just did the setup system info in my 2016 Optima and clock is back! Thanks!

50

Tried disconnecting battery and reconnected after 10 minutes as someone mentioned earlier. Did the trick. All working correctly now.

5 people found this helpful.
20

Same problem with my 2014 soul ! I first used the tiny reset button, but that didn’t solve it. Next I did a system update in under the SETUP button. All is well now.

2 people found this helpful.
50

Reinserting the SD card didn't work for my 2016 Sorento. Tried the system update, got the same error. Hit try again a few times and all of a sudden the clock was back even though there was no update done!

5 people found this helpful.
490

Tried the system update on my 2017 Sorento and got the same error message. Question for those who disconnected and reconnected the battery and successfully got the date/time to reappear: did it keep all your presets (radio stations, POI addresses, seat position memory, etc.)?

1 people found this helpful.
70

Thanks for the battery trick guys. 2017 Sorento SX, I can finally see my clock :)

1 people found this helpful.
10

I’m just trying the setup-> system info -> update suggestion. So far it’s “checking the update files.” Seems to be working so far. At least no error message. Seems to be taking forever though.

70

@Guru14SM9 all my settings seems the same as before battery disconnection (navigation home/office, radio stations, WiFi access points, Android connectivity).

6 people found this helpful.

Definition of insanity is repeating the same task and expecting different results anyone after the fifth response I feel sorry for you eat more corn flakes and you'll be fine

10

3/5 with update. Hopefully it works

1 people found this helpful.
10

Same for me too on the 2017 Kia Niro. Started two days ago, can't get anyone in my kia dealership. I really want my clock back! WTF?

1 people found this helpful.
490

Alex, thanks for the info!

Same problem here on 2016 Sedona. I'll wait a few days see what happens

60

I tried the update as suggested here. Wouldn't work, kept telling me to check the storage. So I popped the SD card out, the screen changed (no navigation available), waited about 10 seconds and reinserted the SD card. The system restarted and it working correctly now. Hoping it stays that way the next time I start the car!

6 people found this helpful.
50

Misery loves company, thankful I'm not alone.

5 people found this helpful.
30

Have a 2017 Kia Niro Touring. Same issue. I disconnected the battery for 10 minutes and reconnected it. Everything is back to normal. I did NOT lose any radio/nav settings. Only lost current gas mileage and trip odometer readings.

3 people found this helpful.
30

I pushed and held down the reset button and the date and time came back on in my Kia Soul 2014. The tiny reset hole is located above the screen on the top right. Be sure to hold it in for 20 seconds or so. The first time I did it, I didn't hold it in and it didn't fix the problem.

1 people found this helpful.
370

Same problem, started around 8/15 or 8/16, no manual settings, and date/time with GPS not working 2017 Kia Optima Hybrid

20

Mine started working after I disconnected the battery for 10 minutes. To be fair it wasn't immediately, I reconnected the battery...it wasn't working...then I walked away for like 5 minutes and came back, it was working.

2 people found this helpful.

I have a kia soul 2016 sx and tried the reset button, still doesn't work.

1,370

Just tried the reset button on my 2018 Niro, push the button in for second or two. Screen goes black, then resets. Clock now working, correct date and time. Synched to GPS, but manual clock settings are now available. On the Niro the reset button is located next to the radio/media on/off button. See photo, reset button is circled. A ball-point pen gets the job done

3 people found this helpful.
370

SOLVED! ...The GPS time/date not working problem - 2017 Kia Optima Hybrid I tried resetting the nav/entertainment system (small push button above the SD card window/slot to the right of the screen) - This *did not work*. What DID work was removing the cover over the 12v vehicle battery (NOT THE HYBRID BATTERY) (to the right side of the trunk - on the side) - disconnecting the hot lead (10mm socket) - letting the car sit unpowered for about 2 minutes, then reconnecting the battery. Viola! The time/date works again!

1 people found this helpful.
30

I've been having this problem with my 2015 Kia Soul and I was so frustrated I took out the GPS SD card, reinserted it, and restarted my car. It /seems/ to have worked? But time will tell.

3 people found this helpful.
70

Took SD card out and put it back in now it works

7 people found this helpful.
10

Same here. Started last night (Saturday) with Feb date and right time. Today nothing and everything grayed out for the settings. After all the complaints - it'll probably be fixed before morning rush hour.

490

I finally got the date/time to work on my 2017 Sorento! We’re such slaves to technology and I was crazed to fix this stupid little thing. I tried a little bit of everything short of detaching the battery cable. I pushed the reset button for 20-30 seconds. Nothing. I took out the SD card and put it back in. Nothing. I pressed the system update button repeatedly even the though it kept giving me the check storage error message. After about a dozen or so update system presses, the date and time finally appeared! I don’t know if it was everything I did or if the satellite is finally fixed, but it works! Now I can get back to a “normal” life. Whew!

2 people found this helpful.
50

I have a 2018 Kia Niro. I read some of the helpful tips here, and one really worked. Start the car, and pull out the SD card. Wait about 10 seconds, and put it back in. After the reboot, start driving. Mine worked as soon as the car was moving. Thanks for your assistance.

5 people found this helpful.
10

My sister is having the exact same problem with her 2016 Kia Sorento... The same date and year came up on her’s... Unplugged the battery, pulled the fuse, tried to reset everything and nothing has worked... Guess all the Kia dealerships on Monday are going to be busy...Good luck everyone

1 people found this helpful.
50

2017 Kia Niro, pulling SD card worked. It took ~2 minutes for everything to reboot. thanks for the suggestion.

1 people found this helpful.
10

All, I used a couple of car owner's tips and pulling out SD card and letting system reboot - helped me. It took 2 tries and the last time I immediately went to the clock setting and all is well. THANKS FOR YOUR HELP! My drive in Atlanta rush hour tomorrow will be a breeze. Lol.

1 people found this helpful.
130

Thank you David Zajano. We have a 2018 Kia Niro. Did what you said...pressed the reset button next to the power button with a ballpoint pen for 5 seconds and now have the date and time back. Pulling out the SD card did not work for us! Hope it stays! Thank you!

20

My 2017 Optima SXL Turbo is all greed out. Tried numerous times taking out SD card re-stating the car and even driving. Nothing.....I even kept selecting the upgrade but still didn’t work! UGH

2 people found this helpful.

Had the same issue on our 2018 Niro. The SD card removal method did not work. Tried the reset for “10” seconds and now it works.

Having the same issues, 2017 sorento sxl, thanks for posting and sharing resolutions

20

So I fixed it relatively simply: Enter car, pull the cover off the SD card, pop the SD card out Turn on car, push the SD card in, wait for system reset Working

1 people found this helpful.
90

What worked for me was resetting UVO system. Good luck finding real instructi on and as go how. I have 2018 Sorento, on the upper right of radio panel was a small hole that looks like a light could be in it. With car on, press in hope w pen tip or paperclip. Statements will turn off, reset, & come back on. Removing memory card did nothing. Reset absolutely worked 4 me. Guess I'll know tomorrow morning if theres a bigger issue. Good luck!

2 people found this helpful.
30

Your not alone Kia drivers!!! All Hynudais with Nav also experienced the same issue. Pop out your SD card while car is running, insert it back in after about 30 seconds. It might take a couple of tries... and make sure you are not in your garage, but with good GPS coverage . Good luck!

3 people found this helpful.
30

*Hyundai

370

Reset button (Kia 2017 Optima Hybrid) did not work for me (20+ seconds), but disconnecting the 12v battery (positive terminal - 10mm socket) for about 2 minutes worked and solved the problem.

10

On Facebook it’s showing that when you go to the GPS info the clock has reset to 1969. Some weird software bug. Very Y2K-ish. Looks like for others the “pull out your sd card” method is working

60

Reinserting SD card didn't seem to help, but hitting re-set did after 2nd try. Thanks to all for the pooled wisdom!

1 people found this helpful.
100

I’ve written to Kia, but of course it’s the weekend so haven’t heard back. Also wrote to media, hoping they might investigate: it’s a good story. Hopefully we’ll find something out.

1 people found this helpful.
70

Been researching this, I have a 2018 Kia Niro - It's interesting that many have noted a year of 2036 prior to the error. The NTP (network time protocol) will rollover (much like the Y2K) bug in 2036, which means that's the maximum value for the 'clock' variable to hold using the NTP protocol for updates. For whatever reason either a bug or a bad time update, vehicles got a bogus 'maximum' value there and it's crashed the 'clock' part of the software. Pulling the SD Card forces a reset of the navigation software which seems to clear the error.

20

I had same problem with my Kia Cadenza. Push the reset button for UVO system. I tried couple of times with car in garage didn’t work. Pulled car out into driveway hit reset button system came back asking if I wanted to run repair report clicked yes and WOW it worked everything back to normal. Thanks everyone! I was going crazy reading manual. Hope it stays

2 people found this helpful.
10

Use a ball point pen and reset the UVO services system. Should be upper right corner of radio panel. Takes about a minute, but mine came back on.

1 people found this helpful.
60

Reset, removing SD card, trying to update software, and unhooking the battery has not solved the problem for me. Anyone have any word from Kia? I can't find anything online. If not, guess I'll be calling the dealership tomorrow

1 people found this helpful.

Clock is back!!!! In my Kia Optima 2017 sx, just go to the SD port and there is a small button, reset the unit wait a maybe for a minute and work again

35

Glad I stumbled across this thread. Had already tried the reset switch and was looking for the fuse removal tool. Once I took out the SD card and put it back in it took about a minute for time and date to return. Huzzah!

3 people found this helpful.

Still Not working

30

Took 2 times removing the SD card..don't quit after first try

3 people found this helpful.
20

SOLUTION - glad it wasn't just me (2015 Kia Optima Turbo)..it took 2 attempts, but take out the sim card to allow reset,,,date & time are now back on the screen!!

2 people found this helpful.

same issue here 2017 kia niro. reset button didn't work for me, tried several times. will be trying some of the other suggestions later.

10

I removed my SDcard (while it was on) and it complained,re-inserted it and it restarted. Still no time. So I pushed the little "penpoint" reset button. Rebooted. No time UNTIL I went into the "time" settings, then it instantly appeared (no changes made).

1 people found this helpful.
10

Yep, looks like ALL the Kia cars. I have two 2018 Kia's, when my wife came home from work Saturday night she said something was wrong with her car (2018 Niro) and told me the clock quit working and map looked different. Worked on it a half hour and got nowhere. I told her I would take her card to the dealer on Monday morning. Got in my car (2018 Sorrento) to go to Church Sunday morning and mine had the same problem so I figured it had to be a bigger problem than just one broken clock. Glad I found this site to confirm my thoughts!!

115

SOLVED!: With the vehicle running, set the radio to a regular FM Station, make sure it’s not on XM, remove the SD CARD, wait 30 seconds, reinstall SD card and DO NOT TOUCH ANYTHING! Let it boot up normally until you see the “Drive Safely” confirmation screen. Hit “confirm” and your clock should be back. Then immediately go into clock settings and turn off the “GPS Time” setting, because the satellite it’s currently reading from has a time of 12/31/1969. The only reason you would need to synchronize with GPS Time is if you’re driving across different time zones.

5 people found this helpful.

Still not working for me either.

20

Confirmed the SD card pulled and plugged back in after starting the vehicle fixed it. 2018 kia sorento sx

2 people found this helpful.
30

Mine started working this morning! Took out the SD card for 10 minutes, put it back in (all while the car was running). Turned car off for about 5 minutes. When I restarted car, date and time came back on in about a minute. Didn't realize how much I missed the clock lol.

1 people found this helpful.
170

From kia. Disconnect battery terminals and touch together for ten minutes. Problem caused by Sirius.

2 people found this helpful.
950

Pulled out SD card for 30 seconds, then pushed in, system reloaded and about 30 seconds later date and time were back. This was with the car on as I was driving.

1 people found this helpful.

2016 optima. The SD card trick worked for me! Removed for ~15 seconds and then inserted it. It took about 30 seconds for it to reboot, but it’s all working again!

10

I tried the card out for 30 seconds in both of my cars and nothing, no change. I don't know about removing battery terminals and touching them together for 10 minutes, wouldn't that affect every electronic component in the car? I will go out and try the SD card thing again!

1 people found this helpful.
10

I noticed that the clock in my 2015 Kia Soul! was not showing up on the gps screen a few days ago. I tried the reset button but it didn’t work. Today, I once again tried the reset button and then I tried the clock button, as before the only thing that was highlighted was TIME and VIEW. Went back into the gps mode and then I tried the clock button, this time I kept hitting the Time button and guess what...the options on the right became highlighted and clock was working again! Maybe the evil look I was giving the clock screen helped, I just happy it’s working!

1 people found this helpful.
10

I have Kia Soul EV 2016, I reinsert SD card for 10s and problem is solved.

1 people found this helpful.

Where is the sd card on a 2015 Kia Optima EX. I cant find the slot

40

There is an issue with the military satellite used for gathering gps time and date. This problem is affecting multiple car brands that use it. Not ALL vehicles are affected and there is nothing you need to do, once problem is resolved with satellite the data will download and resume normal functions...

3 people found this helpful.
60

@opfjosh, in my 2015 it's in the center of the dash, just below the screen.

30

UPDATE: The FIX will be a satellite fix in the near future....the Instant fix is to (Start vehicle first) get a paper clip and locate the little reset button on the upper right side of the radio apparatus ....keep the clip pushed in for 5 seconds or so... the screen will go blank for a small amount of time...it will reappear, and the date and time may still be blank...BUT WAIT .....let it cycle thru....the date and time will reappear....to ensure, turn the engine off, restart the car and you should see it all fixed...but a satellite fix will be forthcoming so the dealer said....Hope this Helps Kerry G.

3 people found this helpful.

It's weird because my 2019 Cadenza digital clock shows blanks, however my analog which is synced to the digital one is working fine

10

Pulled SD card out and worked second time 2015 Optima SX. Didn’t realize how much I use the clock until it was gone.

1 people found this helpful.
50

I did the old "take out the SD card, wait 10 seconds, pop it back in and have the system reset trick. It worked!

5 people found this helpful.
10

Same problem with 2018 Kia Sorento. How do i find the SD card location on it? Can't find information in the manual.

Some here. 2016 sorento. No clock display. Started 2 or 3 days ago. Will try reset.

Same issue with my 2016 Kia Optima Hybrid. When you use GPS the time is 4 hours later.

Same issue 2017 Cadenza- tried system info but it won’t update

10

I'm sure this answer is on here but... I have a 16 sorento. Started with updating system. Nothing. Then next time I turned car on, took SD chip out for 15 secs, put back in. Nothing happened but i drove a few mins to get to gas station, turned it off then back on and the date and time was back. Hope this helps

1 people found this helpful.
10

Per chisoxfan708’s suggestion, can confirm that removing and then re-inserting SD card worked for me! Try that out if you are having this issue..

1 people found this helpful.

I took out my Sd card from my 2016 Optima ex didn’t fix the problem. Held the reset button for 10 seconds, seemed to do the trick

10

Can someone give me a hint to where I can find the SD card on my 2018 Kia sorento?

1 people found this helpful.
490

Kasparr, I have a 2017 Sorento (very similar to yours) and the SD card is located in the upper right of the center console. It’s labeled “SD Map.” Pry off the cover to get to the SD card.

10

I don't know if yours looks like mine, but my sd card is here where I circled in yellow.

1 people found this helpful.
10

BINGO! Thank you !!!!!! Its fixed.

20

So after three days of removing the SD card numerous times and failing to get the clock display back, it finally worked today. Today I took the card out, while my car was running, for 30 secs then placed the card back and let it reboot. After the reboot, shut off my car for 5 mins. When I turned it back on, still no clock display. So while the car was running removed the sd card again for 30 secs. This time I pressed the reset button before reinserting the SD card. After the reset reboot was complete I placed the SD card back in. After that reboot, my clock display was back. Before doing this, I called my dealership's service department whom advised me that we just had to 'wait it out' but I was too determined to live with that answer. So happy that it worked this time around. Good luck to everyone else out there with the same issue. Hope your able to

2016 Kia Optima nothing will display on the top of my screen like usual nor will it give me any option for the clock

170

Sirius satellite radio issue. Fix from kia below

Turned off car, took SD card out, switched car on, sat nav obviously doesn't work. Turn car off again. Put SD card back in and switched back on. After re-initializing the clock is back. 2016 Kia Soul EV - UK.

10

This suggestion was posted by April and it worked for me! Based on some of the other posts, Sirius XM Satellite radio is causing interference. THANK YOU, APRIL!!!! "SOLVED!: With the vehicle running, set the radio to a regular FM Station, make sure it’s not on XM, remove the SD CARD, wait 30 seconds, reinstall SD card and DO NOT TOUCH ANYTHING! Let it boot up normally until you see the “Drive Safely” confirmation screen. Hit “confirm” and your clock should be back. Then immediately go into clock settings and turn off the “GPS Time” setting, because the satellite it's currently reading from has a time of 12/31/1969. The only reason you would need to synchronize with GPS Time is if you’re driving across different time zones."

1 people found this helpful.
40

Just got back from Kia dealer. The problem is in fact the GPS satellite. Kia recently updated their software, and there was a glitch that impacted the date/time. No action is required. Kia is working on a software patch that should be done by around August 27. Once they upload the software to their satellite, all the Kia clock malfunctions should auto-correct, but ONLY if you have the clock settings configured for "GPS - ON".

4 people found this helpful.
10

2015 Kia Optima SXL I set the radio to FM station removed SD Card with vehicle running. I turned off the vehicle waited 30 seconds and restarted it. Waited another 30 seconds or so and installed the sd card. I let the system completely boot up. Hit Confirm and clock came back on.....

1 people found this helpful.

I have a 2017 cadenza, had the same problem. Just hit the reset button and clock is working again.

40

I have a 2016 Sorento. It doesn't have a reset button.

I had same problem lost date /time on 2016 Sorento for one week, disconnected (+) battery cable for 10 minutes all was restored and updated

10

Look for a small pin hole where a paper clip can fit into and reset. If you have a SD card remove it for 30 seconds. Make sure radio is set to FM. Might have to turn the car off with SD card removed and restart waiting 30 seconds before you reinsert it....,,

Had the same problem with 2016 Optima SXL. While sitting outside in parking lot (with access to satellite signals), and with the car in Aux mode listening to an AM radio station, I popped out the SD card, waited 60 seconds and then put it back in. Took a couple minutes for everything to reboot, but then the clock finally came back on to correct date and time.

10

I have a 2018 Kia Niro same thing happened to me. While the car is on I pull out the 15amp media fuse, waited 5secs and pop it back in. The clock display came back. Thank you whoever suggested it!

1 people found this helpful.
20

Instead of y’all saying “same problem here” why don’t y’all wait to find a solution? Posting here saying that y’all are having the same issue won’t get anywhere and will only cluster up this thread. If a solution is found and it gets posted here, it will get mixed up in between all of the “same here” posts and none of us will be able to resolve our issue.

2 people found this helpful.
90

Solution is much simpler than that. UVO System needs reboot, just like any computer. Search ur radio panel for a small hole an ink pen tip will fit through, press it then system will shut off & back on. Car doesn't need 2 run per se, but battery must b on. If radio plays, ur set 2 reset. Good luck

2 people found this helpful.
5

I spoke to Kia. It's due to some government regulations about satellite/GPS being reset every 20yrs & this is the first time it's happened for these new cars with GPS. So, pull your SD card out of your navigation system, wait for the error, hold in the little reset button next to where the card is (I did it for 10sec). Then after it reboots, put the card back in, wait for it to reboot again & then it should work again. It worked for me, they said if it doesn't work for you then call them

Somewhere in this forum a guy said to hit the reset button. By the power/volume button, there is a tiny pinhole on the lower right side. He indicated to get a ballpoint pen and push it in enough to reset the system. When it resets, the screen will reboot like a computer. I did this and the date and time works!

2016 Sorento. Car going. SD card out...SD card back in.......couple of minutes.......sorted.

40

Glad the reset button and sd card trick worked for some of you. Not for me and my 2016 soul unfortunately. I tried several times over last couple of days and tuned the radio to fm as well.

4 people found this helpful.

Disconnect the battery for 5 mins and then connect it'll discharge the static current.

490

I got an official email response from Kia on this issue. Here is the email: Hello, I received your web note about the issues you’re experiencing with the date/time. Here is an email with instructions on how to solve the issue. If you follow all of these steps and the problem still persists please give us a call at 1-800-333-4542. Method #3 has been the most successful so far in my experience. Thanks! cid:image002.png@01D44F24.EAE61070 Eric Volkman Kia Motors America, Inc. 111 Peters Canyon Rd. Irvine, CA 92606 T (800) 333-4542 E evolkman@kiaconsumeraffairs.com From: Ali Ibrahim Sent: Monday, August 19, 2019 7:14 PM To: KIA Consumer Affairs Subject: RE: Update to Date/Time Error Hi Team: Here is the latest update from KMA Product Quality (PQ) Team on the Date/Time issue affecting AVN4.0 Navigation Units. This issue was caused by the International GPS Week Number Count being reset which happens once every 20 years, making it the Y2K equivalent for GPS. This is owned by the government and applies to all devices that communicate with GPS. Our older AVN 4.0 head units were affected by this but the newer head units do not seem to be affected. Please let me know if you see any other head units (Alert your TL or Robert and Ali) If you have customers that will work with you to fix the issue in their own cars, there are a couple different methods that vary in success, but we have not been able to fix everything. Method 1: 1. Vehicle is parked and engine is turned ON 2. Confirm all Cables (USB, AUX, 12V Charge) are disconnected from the Audio System and CDs are ejected 3. Press the reset button on the head unit with a pen or paperclip. (see Specific Model Year Navigation User Manual on Location of Pinhole) Method 2: 1. Vehicle must be outside and receiving a good GPS signal. 2. With vehicle running and unit fully booted remove the SD card (see Specific Model Year Navigation User Manual on Location of SD Card) 3. Allow the error message SD Card Removed "Or Like Message" to appear 4. Press the Soft reset button located on the outside of the unit (may be hidden inside the SD card slot area) 5. Allow unit to fully reboot 6. Reinstall the SD card and allow system to restart. 7. Once restarted and GPS location acquisition has been achieved the date and time should display. Method 3: 1. Go to Clock settings and turn off GPS time. 2. Perform the SD card removal and reset procedure again (Method 2). 3. Verify if the clock returned. 4. Turn GPS Time back on in settings Location of Pinhole & SD Cards: Some models the SD slot is on the side of head unit screen #14 Reset Pinhole is #13 to the right of the CD slot cid:image002.png@01D556BE.3BE02D20 Some models the SD slot is to the right of the CD slot #6 Reset Pinhole is #14 above MAP button cid:image004.jpg@01D556C2.304E9C40 Some models the SD slot is above the Hazard button Reset Pinhole is #11 next to Power button cid:image005.png@01D556BE.3BE02D20 Best Regards, Ali Ibrahim | UVO Team Lead Kia Motors America, Inc. 111 Peters Canyon Rd, Irvine, CA 92606 T: 844.886.9411 F: 866.837.7481 E: AIbrahim@kiaconsumeraffairs.com cid:image001.png@01D51BBB.FF478850 From: Robert Bauer Sent: Monday, August 19, 2019 9:32 AM To: KIA Consumer Affairs Subject: Update to Date/Time Error Team, We understand that the previous work around is not working for all customers. If you have a customer that cannot resolve the concern by updating their system then please have them attempt a hard reset on the audio unit. In some cases it may take three attempts to resolve this. Please let Ali, Sara or myself know if you have any questions. Thank you Robert Bauer Lead UVO Case Specialist Kia Motors America, Inc. 111 Peters Canyon Rd, Irvine, CA 92606 T: 844.886.9411 F: 520.770.4850 E: rbauer@kiaconsumeraffairs.com cid:image001.jpg@01D42C9D.6D405FD0 Confidentiality Note: This e-mail message and any attachments may contain confidential or privileged information. If you are not the intended recipient, please notify me immediately by replying to this message and destroy all copies of this message and any attachments. Thank you.

2 people found this helpful.
30

I have a 2017 Soul. I tried the system update...didn't work. "Retry" button didn't work either. I tried that a few times over the past few days. Tried the reset button...didn't work. That was yesterday morning. Took out the SD card last night. Didn't work at first, but this morning all is normal. Not sure what fixed it, but glad it's fixed though!

10

What a relief. I thought it had something to do with the aftermarket flux capacitor I installed! Guess I will have to postpone that trip to 2032 until it gets fixed.

1 people found this helpful.

I had same issue in 2015 Kia Soul. Saw this thread and removed the SD card, no reset button pushed or anything else, while the car was on. I put it back in a few seconds later, and the system restarted & now shows the clock at the right time.

10

2015 Optima. Same problem no time and date.. I have tried the in/out sim card and reset button thats circled and still nothing. Any other tips? :(

1 people found this helpful.

I went to the coordinates button found in the all menus section if you have a 2017 car or newer.

Once inside the gps coordinates let the system download your gps coordinates. With that it will also download the date and time.

75

I was able to re-set by pushing in the re-set bottom with a paper clip. I held it for 5 seconds then released.The UVo restarted and my date and time came back and the setup bottoms for the clock were enabled. I have not had any problem since.

30

I have a 2018 Kia Niro With the time not displaying for the last week or two. Not able to set the time (GPS time is the only thing enabled) I did the reset described with no luck. I finally called the Kia dealer. They said it's a Sirius Radio upgrade that messed up the date and time. They are emailing me instruction on how to fix it. It's not Kia.

3 people found this helpful.

Same 2019 Kia optima...just stopped working clock options in setting are greyed out. Why Kia God's have you forsaken us.

40

Does anyone know if that software fix is still coming? I’ve tried various fixes suggested on the thread and had no success. My closet Kia dealership is an hour away.

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