Used Kia Niro for Sale Nationwide

Poor customer service!!!!!! Communication is horrible...I had waited 2 weeks to get approved , I was willing to pay the difference in cashiers check/check , come to find out the car had been sold

Amazing response time!!!

Told me the bank didnt want to financed the car because it was to old but the dealership had it on the lot...even tried to sell me another car that I didnt want......Whatever man

Great Customer Service !!!

Super helpful.

Great communication and very helpful

I made an appointment to test drive the car immediately. I drove 27 miles to my appointment and the car had sold. I received no apology or follow up even after I responded to new canned emails about my frustration. I would not recommend this dealership based on that experience. The contact was Emily.

I refused to give a call back number at the time I called. I believe I gave my email. I informed the salesman not to call me on the phone I was calling from as it did not belong to me. However, the phone's owner was contacted multiple times by Pedder via calls and text messages. It caused tension and so I declined to go after the vehicle.

Aggressive I think that’s a good thing

Mike the manager was awesome and so helpful!! We will only buy our cars at this dealership!

Second time stoping by here. First time the upsold so much that 25k car became 35k... and wouldn't take anything out. Second time did bait and switch. Literally called to see if the had the vehicle. When I got there it was supposedly in service. Stay away!

Knowledgeable and helpful presale, all the way through purchase process!

I was contacted by text message. I asked questions about vehicle and financing. It took days for answer. When answered they didn’t answer my question. Total waste of my time. Then they asked me to call back. Total lack of professionalism

The could not send me the pictures I requested. The DID not RESPECT me telling them Time after Time do not contact me anymore you can’t give me pictures but you keep emailing and texting me after i have asked you To stop emailing Finally after Three days of constant back n forth the regarded my request

I visited this dealer. The receptionist did not acknowledge us, so I acknowledged him. He said someone would be with us soon , after 20 minutes no one came we left!

extremely nice and very helpful with questions about a hybrid car. Enjoyed the time and went home with a new car!

Good experience, polite service

It was a great experience and the service was very friendly. They kept in contact if there were any changes or updates concerning the vehicle I purchased. It was the best car dealership experience I had while deciding on where to purchase the vehicle. Sales services were not pushy at all, and I highly recommend going here if you are searching for a vehicle.

Very nice people. Drove to buy the van and it lacked the first class seating which was the main option for us, so 5 hr drive 2 nights and a $600 flight home.

First, when I arrived at the scheduled time the salesman I was emailing with "wasn't there" and the sales manager paired me up with a salesman who had only been on the job for a month and didn't know anything about the car. Then, it was low on gas and I couldn't really take it for an adequate test drive. Lastly they low balled me on my trade in vehicle. A terrible experience.

Great customer service

Quick response and great attention upon arrival.

Joseph made it super easy to get this deal done, even though it was out of state. Great price and car was in super shape when delivered. Thanks for a great all around experience.

Very good. They were prompt, knowledgable & straight forward.

Very nice to deal with.

Fantastic car buying experience! I was a little hesitant to contact them because they were 8 hours away from where I live, but I'm glad I did. Great communication throughout the entire process. Car was ready for me upon arrival and all I had to do was give them the down payment, sign some paperwork and I was on my way back home in my new car! Thanks White Allen Honda for making my first new car buying experience a great one!

Great, honest pricing when you talk with them. Great follow up and communication. Thanks Erin!

Very helpful informative and great to work with.

This dealership is top notch and follows the safety of social distancing. Quick in and out with the sales and licensing team. I will go back for my next vehicle if they have what I am looking for.

They were very open to answering any questions and provided me with info about the car that I may not have seen on the site.

very helpful sales help Eager to give final OTD pricing delivery fees are competitive at $399 for AZ to NV (athough sales person tried to clame higher price when informed of price on site, sales person stated she didn't know.) no 7 Day guarantee for delivery. no infostructure set yet for out of state test drive and / or buy and test period.

Great response

Set an appointment a week out. Met with Bruce and he was great. Took a test drive and answered all of my questions with patience and honesty. One of the easiest car buying experiences of my life!

The dealer reach out to me very quickly we viewed the car on a Sunday with out salesman present and it did not look as good as the photos.

I had a pleasant experience with Jeremy and Chad. Jeremy had all of the paper work ready. Which was great, being that we had to drive back to Tampa. I would highly recommend this dealership.

Very nice people will do business with them if that get the right truck for me.

Quick follow up to my inquiry.

Very courteous..friendly...professional..no pressure...highly recommend...unfortunately it wasn't the right vehicle.

Kia of Auburn was hands down the BEST car buying experience I have had. Super friendly. Quickly responded to my inquiry. Their listing was accurate. Social distancing guidelines were also enforced while we were on site. The car was clean and ready for my test drive. I will recommend Kia of Auburn to anyone I know in the market for a vehicle.

Finance manager Phil G and salesmen Ozzy were great. I enjoyed the dealership and everyone was friendly despite me showing up an hour before closing. Although the vehicle didn't work for me I would definitely buy from them if I show a vehicle I was interested in.

Was contacted immediately

after I received an Email, and a Phone Call, my appt to have a Test Drive with this Chevy Avalanche... when I arrived, 10 minutes early, I walked up and greeted by 2 Salesmen... I was then told the Avalanche was sold... yes, sold between Saturday afternoon and Sunday afternoon without any notification... No Call, No Email... that proved to me it was a "bait and switch" operation... it just affirmed my feelings about Car Dealerships... they Suck!!!