User Feedback from CarGuru to Dealer? I recently had a serious problem with Colin Appleyard who claim that my last half dozen email messages sent via yourselves asking for a Full Refund of my "Fully Refundable Holding Deposit" I believed that my messages were being ignored But after finally receiving a phone call just now from Matthew and an apology, explaining that they had never rceived any of my messages Except the rather Strongly worded email I sent this afternoon! Matthew made the refund immediately! !

Asked by GuruS6SL9 Jun 16, 2019 at 10:53 AM about the 2015 Subaru Outback 3.6R Touring

Question type: General

I recently had a serious problem with Colin Appleyard who claim that my last half dozen email messages sent via yourselves asking for a Full Refund of my "Fully Refundable Holding Deposit" I believed that my messages were being ignored But after finally receiving a phone call just now from Matthew and an apology, explaining that they had never rceived any of my messages Except the rather Strongly worded email I sent this afternoon! Matthew made the refund immediately! !  

1 Answer

For serious issues like this you need to use registered mail.

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