"Loose" steering wheel on 2012 Chevy Suburban

Asked by Oct 24, 2012 at 02:11 PM about the 2012 Chevrolet Suburban LT 1500 4WD

Question type: Maintenance & Repair

We have a 2012 Suburban with ~20k miles on it.  Recently we noticed when making some turns that the
steering wheel feels as if it's loose.  The first few times I noticed it, I actually shook the wheel to see if it was
loose - it was not.  The dealer can't find anything wrong and has not been able to replicate the sensation.  We
are really frustrated as we know there is something wrong.  Any thoughts?  Thanks

3 Answers

4,195

Hello BH5662, I apologize on behalf Chevrolet for what you are experiencing with your Suburban. Something you don't expect when you buy a new vehicle. I would suggest contacting another Chevy dealership for a second opinion. If you would like for me to research this issue and establish a customer service case with your dealership, I would be glad to do so. If so, I would need you to private message me your VIN, full name, contact phone number, and the involved dealership. Please email is socialmedia@gm.com. Attn: Vanessa in the subject line. I look forward to your reply. Vanessa GM Customer Service

1 of 1 people found this helpful.
16,465

Wow, I had a high opinion of the real GM costumer service people, but Vanessa put the points up a few. What type of tires do you have on it and what type of surface or roadway were you on? Black top with dirt or lose gravel? What speed were you traveling at the time? Slow turning or above 20 mph turning? Check and make sure the lug nuts are properly tightened or the tire pressure is correct in all tires. In the late 60s and early 70s, wheel bearing failure at that mileage was a common cause, so have that looked at also. Wide tires or off set rims will put stress beyond factory specs. After market rims? If so, are they flexing? Sometime to make them look exotic, there are structure sacrifices done that may cause flex. When turning undue torque is placed on the rim and it will flex and/or give. Electric steering assist? Make sure it is set correctly and has no over assist. Power stearing flui9d levels correct?

My 1997 gmc suburban did the exact same thing, dangerous! Fortunately, my mechanic discovered my steering actuator malfunctioned -so I asked him to remove it;) Its purpose is to assist the steering wheel, especially recovery after a turn. Now, its great

Your Answer

Suburban

Looking for a Used Suburban in your area?

CarGurus has 25,274 nationwide Suburban listings starting at $1,799.

ZIP:

Chevrolet Suburban Experts

  • #1
    Andrew Olsen
    Reputation
    1,060
  • #2
    Neal Turner
    Reputation
    940
  • #3
    Eric Fritz
    Reputation
    920
View All

Related Models For Sale

Used GMC Yukon XL
246 Great Deals out of 15,360 listings starting at $1,900
Used Chevrolet Tahoe
852 Great Deals out of 44,859 listings starting at $1,980
Used GMC Yukon
624 Great Deals out of 23,445 listings starting at $1,200
Used Ford Expedition
349 Great Deals out of 17,674 listings starting at $1,989
Used Cadillac Escalade ESV
136 Great Deals out of 6,080 listings starting at $3,900
Used Cadillac Escalade
268 Great Deals out of 12,715 listings starting at $2,000
Used Chevrolet Silverado 1500
2,715 Great Deals out of 196,363 listings starting at $699
Used Chevrolet Silverado 2500HD
349 Great Deals out of 33,028 listings starting at $2,499
Used Ford F-150
3,205 Great Deals out of 239,355 listings starting at $1,300
Used Toyota Sequoia
130 Great Deals out of 5,463 listings starting at $1,999
Used Lincoln Navigator
86 Great Deals out of 3,962 listings starting at $1,500
Used Nissan Armada
170 Great Deals out of 10,306 listings starting at $3,400
Used Dodge Durango
315 Great Deals out of 25,647 listings starting at $1,500
Used Ford Explorer
1,184 Great Deals out of 77,013 listings starting at $2,100

Used Cars For Sale

2017 Chevrolet Suburban LT 1500 4WD For Sale
34 Great Deals out of 2,716 listings starting at $40,530
2016 Chevrolet Suburban LT 1500 4WD For Sale
21 Great Deals out of 530 listings starting at $30,500
2015 Chevrolet Suburban LT 1500 4WD For Sale
26 Great Deals out of 490 listings starting at $25,000
2014 Chevrolet Suburban LT 1500 4WD For Sale
15 Great Deals out of 198 listings starting at $15,900
2013 Chevrolet Suburban LT 1500 4WD For Sale
9 Great Deals out of 193 listings starting at $13,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.