2011 Kia Sorento door latch broken over night.....after I locked doors....does anyone else have this problem?

Asked by Jul 08, 2016 at 02:54 PM about the 2011 Kia Sorento EX

Question type: Maintenance & Repair

About a year ago my back driver side passengers
door quit working inside & outside. I brought it into
Kia dealership they tore the panel off & unlocked
the door not too long after it locked again. They told
me $300 to fix it. I just haven't had an extra $400 to
fix it & the closes Kia dealership is 120miles away.
It's been the worst bcuz having 4 doors & only 3
working is such a pain in my ass. Not to mention I
have a 3yr old & 6yr old. What do I do in an
emergency situation.....this most definitely it
manufactures problem & Kia should step up to it
also. My baby locked in the heat, fire, freezing cold
weather, and accident I couldn't get to him without
crawling over my own seat. What a scary feeling....I
just hate my car everyday. Then my power window
on my passenger rear door just went out, the
middle seat belt quit working, my stereo goes in
and out....I have been out of my Warrenty over a
year now. It's so frustrating....and Just yesterday
my passenger door quit working after locking the
car up for the night. I wish they would recall the
door latch problems that is all I want.

JUST FYI: don't ever waste your money for a Kia
they do not stand by you or help you. The cheapest
car I will never purchase again & I won't be afraid to
say....I HATE MY KIA SORENTO MORE & more
every year.

1 Answer

71,765

Sounds like it's time for a new car! But as far as the door latch goes, there's a rod, inside the door that goes from each handle, one for the inside handle and one for the outside handle, to the door latch. Most likely the little plastic clips that hold the rods to the handle have broken and allowed the rods to fall off inside of the door. It could also be the handles are broken, again inside the door, where the rods hook on to the handles. Usually the little clips will break before the handle though. Usually a dealer will have a 1 year or 12,000 mile warranty on the repairs that they do. So if you're within that time period and have your receipt, go back to the dealer and let them fix your door for free this time! HTH. -Jim

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