I have to pay for a 10000 service ?

Asked by Jun 17, 2010 at 12:00 PM about the 2007 Aston Martin V8 Vantage Roadster

Question type: Maintenance & Repair

Bare with me as this is my first posting on the forum (actually the second, I lost
my original posting a few minutes as the site timed me out)))

In March of 2009 I purchased a Vantage V8 convertible from an official Aston
Martin dealer. The car had 6000 miles on the clock. The car was bought with
warranty until October 2010.

About 3 weeks ago (beginning of June 2010), the dash board message told me
that the car needed a service as the clock had reached 10000 miles.

Fine I call Aston Martin, book it in for a service, and also asked them to attend
to another issue squeeky brakes- very annoying !

Just over a week ago the service team collected the car from my home and the
same day I went to the airport to enjoy a 2 week holiday ( I am still in Greece as
I write this).

Yesterday I receive an email from my PA asking if she should pay the £1000 for
the service on my credit card as they are return the car.

Pay for a 10000 mile service ? ! I am supposed to pay for this? Surely a car of
this magnitude rides shotgun with inclusive servicing like most cars until at least
12000 miles - or am I going mad ?

I can't believe that I am being asked to pay for this?
(a) surely it is still covered by servicing
(b) I was not informed there would be any cost, even though they did inform my
PA that there would be a cost of £350 to clean the breaks and £150 to straighten
out a plate under the front bumper
(c) The car is still under warranty until October 2010.

I need some help and advice please because as you can probably understand I
am not happy about the situation.

Should I have to pay for the service? no notice of any payment required, no
quotation? even though other work signalled a telephone call from the service
team to my PA advising of cost?

Also squeaky brakes - sounds like a Ford Popular. There reason for squeeky
brakes is lack of use and say that they will improve with more use. Is this true?
should I be paying £350 to eradicate the noise?

Hope someone can help and advise

Regards

5 Answers

9,965

No offense meant... But seriously??

1 out of 1 people think this is helpful.
9,965

It really must be nice to have complaints (concerns) like this... Maybe I should complain about the $300 service cost on my wife's VW or the $250 service cost on my Explorer.

9,965

FYI though. Most companies do not cover maintenance work or replacement of wear and tear items. Neither of your concerns are warranty related issues.

55

Is this for real?? Its an Aston Martin not a Mini!!! Get your cheque book out and pay the bill.... What questions did you ask when you bought the car.....didnt you ask how much a service cost? Did you not realise you have bought a Supercar not a run of the mill car..... Just for the record, Porshe, Aston, Ferrari, Lamborghini all dont have inclusive servicing.....

4 out of 4 people think this is helpful.

Why am I the only one who finds it curious that a car which fights against other cars for the title of high end marque, should not have high maintenance cost schedule. Yes I can understand parts are more expensive for models who have a limited run, but most of the "sports" cars have racing heritage, and you only win races by finishing. So, I would think ultimate reliability should be the goal. A clutch job, yes, but valve adjustments, and new parts other than brakes are extreme to me. I restored English sports cars in my youth, Astons, Jaguar, MG, Triumph, Morgan, and expected to constantly work on these cars, but not know which the technology we currently have which should make for less maintenance. No wonder Porsche is such a winner on the circuit and showroom, reliability and low ownership costs.

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