Toyota of Downtown L.A.

Elcer, the internet sales manager did email me back, but it was more of an automatic scripted email (hardly qualifies as a real response). The email script completely ignored my one and only question, but jumped ahead to initiate a sales process, "How would you like to proceed with this vehicle?" Seeing as I am out of the area, and I did let them know this in the initial comments of the contact form, it is the laziest form of 'customer service' there is to blatantly ignore the customer's question. In my response to this scripted email from Elcer, I reiterated my question again, which was whether he could forward pics of the underside of the vehicle that may or may not show rust. The 4runner's history showed that it was from a cold, snowing, winter environment where the roads are often salted (hence the higher chance of rust on the underside). If the undercarriage pics show a certain amount of rust in crucial areas, I wouldn't even consider the car past that point. After 3-4 days had passed since I emailed him, I presumed that my question was being ignored and let the general manager know about what had and had not transpired. I received no response from him as well but by this point, I didn't expect much from him anyhow. Based upon my experience, and looking in detail at the favorable reviews for this dealership on the site, it is pretty easy to see that they are bogus shill reviews probably generated by the dealership itself. This is a bottom-of-the-barrel dealership folks. I was neither rude nor unclear with my inquiry (it was one simple question). The complete lack of response from a dealership indicates that they may have something to hide, and of course, should you be foolish enough to purchase from them, it certainly indicates that they are less likely to value you as a customer after they get your money. Good luck at that point!

It was a very good website. I received Dealers answers in 24hs!

Helpful

Quick response just not the car I was looking for.

everything have been just great, no complaints

Dealer responded within 30 minutes of my e mail inquire.

Duban Barrios was the OPPOSITE of the used car saleman stereotype! Respectful, knowledgable, soft-spoken. We had space to breathe, and consider our priorities...and we ended up with a very good car at good price. Positive overall. Also the follow-up financial with Carlos was clear, thorough, and painless.