DCH Toyota of Torrance

Sales contacted worked out good price informed that I was coming was not informed vehicle sold and sales off that day. Went with another vehicle at another location.

Good job,but I need a counter offer.

The sales girl was very unprofessional. She implied it would be my fault that they are losing money on this car if they sold it for anything under their marked up price. This car was not taken care of. No backup camera. You can buy a brand new car with less miles and all the upgrades for less than this price.

Immediately called me and went over the vehicle. Unfortunately the options advertised were incorrect but they were polite, apologetic and immediately corrected the ad...

Very informative and competitive dealership

Philip Rivera showed me the car. Did test drive. It was just not the car I wanted. Good customer services. Thanks

Dealer responded only after I personally called and emailed 4 times. Not a good experience.

Very professional and friendly!!!

They responded by e-mail and phone very quickly. Of all the dealerships we inquired about a vehicle, DCH Torrance has been the most responsive and seem eager to earn our business.

Everyone was nice and helpful. And they responded quickly. My daughter is very happy with her new Corolla.

They were upfront with their details of the car. I decided to buy another car not based upon my experience with them but based on color and model.

Good

Extremley good best prices over all?

Didn't work out but the person at the dealer ship was very helpful nonetheless.

did not answer my email questions of add ons prices to the car.

Quick response

Dealer added unnecessary “door guards” for about $800. Negotiated diwn to $200.still unnecessary Buyers should be aware they are dealing with used car salesmen and a dealer that may not care Did buy the truck

Great everyone was friendly and helpful.

Vans interior was filthy, after negotiating the price they tried to add $900 in accessory TAX? sales person was good but manager and receptionist was rude. We walked away from the negotiation twice before buying. The dealer never detailed the van even after promising they would. Buyers beware!!

Good

Very helpful.

This is a rare, highly sought after vehicle. This being said it felt like i had to compete to get to see the car. The vehicle was put up for sale nearly a week before it was ready to be seen. In addition the price jumped nearly $2000 by the time it was done with reconditioning. I asked if there was any way to reserve the truck and was told no. My experience was frustrating to say the least.

Excellent

I haven't had the chance to make it there but the dealership did follow up with me and I appreciate that.

I don't know who made the mistake but because my sales rep was so nice I am giving them 3 stars, otherwise, I would go 1 star! I drove an hour and a half in rush hour traffic to get down to DCH. When I got there the car was a basic stock car. According to the add on both CarGurus AND CapOne Auto Navigator it had a sun roof, heated electric seats, etc, etc, etc. I was so irked! The salesman was super sweet, and made my crap drive, and horrid experience better, but I walked out without a car. The car was not worth $14k without the amenities and was at least a couple grand above what it should have been, but they wouldn't lower the price. They said CG and CAPONE added the sun roof, heated auto adjustable seats, etc on their own. Well, that might be all well and good, BUT THEY SHOULD HAVE CHECKED THEIR LISTING! Period!

Typical car sales man tactics take the car key of the trade in and play hide and seek until your tired of playing with them and you finally give in because you just want to leave and you don't want to keep looking They sell you a truck that the Ac doesn't work $43,995 truck price and its 90 degrees and nobody notices that the Ac does not work and it's to late to get any service on it so do you want the truck or not ? So u drive out and back home which mine was plan sprigs at a temperature of 110 with no Ac these are just some of the reasons for this review.

The dealer replied to my inquiry quickly. I setup a test drive and the sales representative was very helpful and patient. Well see, I was shopping with a toddler who I constantly keep my attention on. The whole process was straightforward. I felt as tho we were treated fairly and the price of the vehicle I purchased was a fair price. An aspect I would improve with the car buying experience is with the finance department. There's only 1 person and our discussions took over 3 hours.

"Internet price" is listed as $26991 for a 2012 Tundra, but when I got there, oh no, that is NOT the price, as there is an unremovable "option" added in of $800 for door sill and handle paint protection. Why not just be upfront about the total price in your original ad??? I would have come in for it regardless, and the experience would have been better for all of us if you had been transparent. Then Sean, sales manager, has the nerve to tell me to "do my research on sites like CarGuru". How on earth does he think I found the dang ad in the first place???!!! They wouldn't negotiate on their unadvertised add in of $800 so I walked. Save yourself some time and shop with dealers that are upfront about their listed prices!

EMILE IS THE BEST PART OF THIS PLACE! He gets 12 stars and is pretty much the saving grace of my whole experience. Treated us like people, was personable, open, honest, genuine, just all around a very decent guy to work with. Unfortunately, my experience with DCH Toyota started the day before I met Emile. I'm glad we returned and were able to work with him to finalize everything. He is truly exceptional!! Wasn't that impressed when I initially visited this location. I walked in looking for a vehicle that I had researched a bit online. No one greeted me when I entered, even though there was someone sitting at the front desk (who I later learned was the sales manager!), and I walked through the whole dealership and outside to the lot without anyone saying anything at all. Found the car I was looking for and checked it out for about 10 minutes. Still no one came outside, offered assistance, nothing. So I went back inside to find someone who could help me with a test drive. I had been in communication with an internet sales associate previously, who I asked for at this point. I was told she was on her break, so someone else helped me. The other sales associate was nice enough, but couldn't answer many of the questions I had about anything. Not about the vehicle, not about their process, not about much of anything. It was a little frustrating at this point. Does anyone even want to sell a car? I figured it was because the vehicle was used and a bit older, so it probably wasn't a high enough priority for anyone to lift fingers over. Once we returned from a test drive, we were seated and told to wait for the sales manager (who was with another customer at this time) to ask him our question and discuss the vehicle. We must have sat in the lobby for 25 minutes without a peep from anyone. Finally I asked the sales associate if there was anyone else we could talk to, and she got an answer for us about a warranty question we had, but it seemed a little sketchy. At this point we decided to sit with her and discuss the pricing of the vehicle since my thumbs were already sore from twiddling. We go back and forth on all these added fees and charges for what seemed like everything under the sun. Finally the sales manager comes over and we should have left at that point. Pompous, arrogant attitude, not all that personable, responds to my inquiries about reassuring their customers in regards to a warranty with how big their dealership is and how many others they've purchased, etc, etc, etc. I felt like a little kid getting scolded a bit. Just totally unpleasant. It finally started to feel like a used car sale at that point. So we left. I did end up going back to purchase the vehicle (hey, I really wanted this truck and comps were non-existent) and it was nearly the same story the following day (except for EMILE!!) It's like everyone was moving so slowly and each time someone went away to copy a paper, get figures, ask a question, they were gone for like 15 minutes. Unfortunately, Emile wasn't who originally helped us out the first day, so he couldn't get credit for the deal, but he was navigating the process this whole time. When something took forever, he'd go check out what was holding the office up. He klept us company and made us feel like we were appreciated. Like, you know, how customer service should be. The experience aside from dealing with Emile was just very strange. Not a lot of customer service happening here as a whole. The finance guy was alright. Pretty straightforward there. I will say...once I bought the car, the original sales associate was very responsive in helping me transfer the funds the following day. I'd like to think it was because she was genuinely being helpful... who knows. I got my car, will not take it back to this location for any reason (except maybe to wave to Emile). Word to future visitors, probably would wear some thick skin if choosing to visit this location.

Great Experience! What lovely people! We were well taken care of ! Thank you DCH TOYOTA!

The sales person was friendly, helpful, and professional. We test drove the vehicle and it was nice. The only concern was that the vehicle was not Certified and we asked why. She said some are not Certified to keep costs down; however, she could not explain why only certain cars are Certified and this one was not. We did not know if the process was arbitrary or how the decision is made. This made us uncomfortable and so decided not to purchase.

Condescending and do nothing to help you with a purchase. Treat you like your wasting their time and they hate their job. Walked away from dealer

Excellent!

I asked about pricing for a 2012 Honda insight, and he offered me a 2004 Camry. as an insult.

The dealership could use better sales inventory tracking system and provide better customer service. After rearranging my entire family's Saturday schedule and driving from South Pasadena to test drive several vehicles, we found out the cars were sold after we arrived at the dealership even though the night before we confirmed our appointment and reconfirmed the test drive morning of the appointment. Yet, they never bothered tell us the car had been sold. When we asked to speak to the general manager in charge, he politely deflected the complaint back to the online sales manager who had scheduled the appointment. If they wanted to do a bait and switch or offer some other vehicle, they did not succeed either. Thus was very poor customer service.

Salesman Rob been helpful

Great experience. Excellent service. Courteous representatives. Was able to finance the car that I want.

I had a really good experience. I did my application online and was told I was approved and came in and the process was smooth and I left with my new car and also the great hospitality they showed while being there.

Very good dealer. Keith white assisted me and helped me alot to select a good car.

Made an appointment to see the car. Called and confirmed before driving 1 1/2 hours to Torrance from OC, that the vehicle was still there. When I arrived the sales person, Angelina, did not come out to greet me, sent someone to say that the car had been sold. A waste of 3 hours in socal traffic.

Dealer contact me. This car does not have the feature I was looking for, but is was still my second choice.

Good

Dealership responsed back about one of my inquiries

Don't bother to contact these guys. They ask you to pay for accessories on a used car which is ridiculous.

Responded quickly the internet sales mgr Braa was very helpful he set up a test drive right away he was very friendly and knowledgeable He made our car buying experience excellent

pleasant experience

excellent follow up and no Pressure

Once in the facility , Other price were added to from the original internet price . Salesman claimed all dealers do it.

Everyone was very professional. It was a good experience.

I received a contact, but I decided I'd prefer to deal with only dealerships that were closer.

excellent, and very profesional

Was very help ful !!!

Very Professional Dealer excellent communication good prices very honest people they work with you to get you the best Deal..!

Very helpful but a little high pressure.

Bought the vehicle

Dealer was slow to respond. Dealer's website was down all day and I could not submit a credit application. When I emailed the dealer about the issues, they never responded with a option to apply. They got around to me a couple days later after I bought a car elsewhere. Long story short, slow to respond using technology methods.