DCH Toyota of Torrance

Very helpful but a little high pressure.

Bought the vehicle

Dealer was slow to respond. Dealer's website was down all day and I could not submit a credit application. When I emailed the dealer about the issues, they never responded with a option to apply. They got around to me a couple days later after I bought a car elsewhere. Long story short, slow to respond using technology methods.

Disorganized and poor communication. They wouldn't let me put a deposit down or pay for the vehicle in advance and then sold the car out from under me.

Great

Prompt, excellent, and helpful response to my inquiry. It did not result in a purchase but staff did not push, remained friendly, helpful and poised to help again. I like that.

Sales man at this dealer never called me back after I talked to a person here, sad service

Picked up a car for a great deal. Gave me great service no issues or petty dealer

This dealership was beyond unprofessional. We insisted on having a vehicle in which was a brand other than Toyota, inspected by its own makes service department. We were given the run around and told we could not do it, until a sign in which was posted within DCH Toyota, stated we had the right, as long as the cost was covered by the requesting party. So we proceeded to have the vehicle inspected. After paying for the service inspection, we found the car to still be purchase worthy. So we asked the dealor to secure the car, and suggested a deposit or something of the sort so we could return The following morning at opening to take care of the paperwork and pay in full for the vehicle. We were told that this could not be done!!! Therefore the car was sold that night before we could return in the morning, after it was made apparent we wanted the car, and extended the expense of having it checked out. Let alone the run around we received prior to them agreeing to having the vehicle inspected. Numerous sales games were played and executed. For example, as we were sitting with our sales rep, the manager had an employee come and ask for the key, as if someone one else wanted to consider or see the vehicle. Well that was just a tactic to make us feel like we had to rush and close the deal prior to inspection. There was absolutely no one else on the entire lot shopping for cars, let alone looking at the vehicle of interest. Which exemplified the character of which we were dealing with. We called them out on what they were doing and they could only say... Well someone is on their way to look at the vehicle.... PURE GAMES!!!!

They said that I couldn't never buy a used car with my situation only because they wonted to sell the lease instead the used car that I was looking for. At the same day, I bought the same car that I tried from them, from an other dealer with a good rating and better price (same car same price range). thank you, if you wanted to do scary to a new person from an other country this is a good way.

Initially good, and to make a long story short. disappointed. Based on the communications, the Internet Sales Manager wanted me to come in, to just tell me that the vehicle I wanted was already sold. This is NOT what I consider customer service,, MISLEADING the customer to come in to sell them another vehicle? Really??!! What would give him an A-star rating is to have been honest with me and work with my wants/needs for a vehicle. He must be too young to truly understand what it would take to satisfy a customer, whether there was a buy or not. I've been in the service industry for over 30-years, and I take my customers/clients seriously because "word of mouth" is the BEST advertisement. As far as I'm concerned, even though this individual may represent DCH, I don't place the negative experience towards the dealer, it's the person who I would not want to work with. Just too bad, especially because he's a manager. Hopefully, his sales team is much better in what they do, and not MISLEAD potential clients.

I purchased this truck and salesman was the first in months to listen to me and work out a deal that made both of us happy.

Fast response & good follow up.

after a delayed response, it was good!!

My experience overall was wonderful; didn't have to wait all day all my needs were met and they listen!!!! Was able to get a better deal and loving my Traverse

Great

Great

Representatives were friendly but not sensitive to my budget, showing me cars double my price range.

Very professional and friendly service from everyone.

The car was very clean, and the young salesman I got was very green. But the seasoned sales manager made it right, and I bought the car the first day. And I love the car!

I like this dealer good prices and excellent response to my inquiry