DCH Toyota of Torrance

EMILE IS THE BEST PART OF THIS PLACE! He gets 12 stars and is pretty much the saving grace of my whole experience. Treated us like people, was personable, open, honest, genuine, just all around a very decent guy to work with. Unfortunately, my experience with DCH Toyota started the day before I met Emile. I'm glad we returned and were able to work with him to finalize everything. He is truly exceptional!! Wasn't that impressed when I initially visited this location. I walked in looking for a vehicle that I had researched a bit online. No one greeted me when I entered, even though there was someone sitting at the front desk (who I later learned was the sales manager!), and I walked through the whole dealership and outside to the lot without anyone saying anything at all. Found the car I was looking for and checked it out for about 10 minutes. Still no one came outside, offered assistance, nothing. So I went back inside to find someone who could help me with a test drive. I had been in communication with an internet sales associate previously, who I asked for at this point. I was told she was on her break, so someone else helped me. The other sales associate was nice enough, but couldn't answer many of the questions I had about anything. Not about the vehicle, not about their process, not about much of anything. It was a little frustrating at this point. Does anyone even want to sell a car? I figured it was because the vehicle was used and a bit older, so it probably wasn't a high enough priority for anyone to lift fingers over. Once we returned from a test drive, we were seated and told to wait for the sales manager (who was with another customer at this time) to ask him our question and discuss the vehicle. We must have sat in the lobby for 25 minutes without a peep from anyone. Finally I asked the sales associate if there was anyone else we could talk to, and she got an answer for us about a warranty question we had, but it seemed a little sketchy. At this point we decided to sit with her and discuss the pricing of the vehicle since my thumbs were already sore from twiddling. We go back and forth on all these added fees and charges for what seemed like everything under the sun. Finally the sales manager comes over and we should have left at that point. Pompous, arrogant attitude, not all that personable, responds to my inquiries about reassuring their customers in regards to a warranty with how big their dealership is and how many others they've purchased, etc, etc, etc. I felt like a little kid getting scolded a bit. Just totally unpleasant. It finally started to feel like a used car sale at that point. So we left. I did end up going back to purchase the vehicle (hey, I really wanted this truck and comps were non-existent) and it was nearly the same story the following day (except for EMILE!!) It's like everyone was moving so slowly and each time someone went away to copy a paper, get figures, ask a question, they were gone for like 15 minutes. Unfortunately, Emile wasn't who originally helped us out the first day, so he couldn't get credit for the deal, but he was navigating the process this whole time. When something took forever, he'd go check out what was holding the office up. He klept us company and made us feel like we were appreciated. Like, you know, how customer service should be. The experience aside from dealing with Emile was just very strange. Not a lot of customer service happening here as a whole. The finance guy was alright. Pretty straightforward there. I will say...once I bought the car, the original sales associate was very responsive in helping me transfer the funds the following day. I'd like to think it was because she was genuinely being helpful... who knows. I got my car, will not take it back to this location for any reason (except maybe to wave to Emile). Word to future visitors, probably would wear some thick skin if choosing to visit this location.

Great Experience! What lovely people! We were well taken care of ! Thank you DCH TOYOTA!

The sales person was friendly, helpful, and professional. We test drove the vehicle and it was nice. The only concern was that the vehicle was not Certified and we asked why. She said some are not Certified to keep costs down; however, she could not explain why only certain cars are Certified and this one was not. We did not know if the process was arbitrary or how the decision is made. This made us uncomfortable and so decided not to purchase.

Condescending and do nothing to help you with a purchase. Treat you like your wasting their time and they hate their job. Walked away from dealer

Excellent!

I asked about pricing for a 2012 Honda insight, and he offered me a 2004 Camry. as an insult.

The dealership could use better sales inventory tracking system and provide better customer service. After rearranging my entire family's Saturday schedule and driving from South Pasadena to test drive several vehicles, we found out the cars were sold after we arrived at the dealership even though the night before we confirmed our appointment and reconfirmed the test drive morning of the appointment. Yet, they never bothered tell us the car had been sold. When we asked to speak to the general manager in charge, he politely deflected the complaint back to the online sales manager who had scheduled the appointment. If they wanted to do a bait and switch or offer some other vehicle, they did not succeed either. Thus was very poor customer service.

Salesman Rob been helpful

Great experience. Excellent service. Courteous representatives. Was able to finance the car that I want.

I had a really good experience. I did my application online and was told I was approved and came in and the process was smooth and I left with my new car and also the great hospitality they showed while being there.

Very good dealer. Keith white assisted me and helped me alot to select a good car.

Made an appointment to see the car. Called and confirmed before driving 1 1/2 hours to Torrance from OC, that the vehicle was still there. When I arrived the sales person, Angelina, did not come out to greet me, sent someone to say that the car had been sold. A waste of 3 hours in socal traffic.

Dealer contact me. This car does not have the feature I was looking for, but is was still my second choice.

Good

Dealership responsed back about one of my inquiries

Don't bother to contact these guys. They ask you to pay for accessories on a used car which is ridiculous.

Responded quickly the internet sales mgr Braa was very helpful he set up a test drive right away he was very friendly and knowledgeable He made our car buying experience excellent

pleasant experience

excellent follow up and no Pressure

Once in the facility , Other price were added to from the original internet price . Salesman claimed all dealers do it.

Everyone was very professional. It was a good experience.

I received a contact, but I decided I'd prefer to deal with only dealerships that were closer.

excellent, and very profesional

Was very help ful !!!

Very Professional Dealer excellent communication good prices very honest people they work with you to get you the best Deal..!

Very helpful but a little high pressure.

Bought the vehicle

Dealer was slow to respond. Dealer's website was down all day and I could not submit a credit application. When I emailed the dealer about the issues, they never responded with a option to apply. They got around to me a couple days later after I bought a car elsewhere. Long story short, slow to respond using technology methods.

Disorganized and poor communication. They wouldn't let me put a deposit down or pay for the vehicle in advance and then sold the car out from under me.

Great

Prompt, excellent, and helpful response to my inquiry. It did not result in a purchase but staff did not push, remained friendly, helpful and poised to help again. I like that.

Sales man at this dealer never called me back after I talked to a person here, sad service

Picked up a car for a great deal. Gave me great service no issues or petty dealer

This dealership was beyond unprofessional. We insisted on having a vehicle in which was a brand other than Toyota, inspected by its own makes service department. We were given the run around and told we could not do it, until a sign in which was posted within DCH Toyota, stated we had the right, as long as the cost was covered by the requesting party. So we proceeded to have the vehicle inspected. After paying for the service inspection, we found the car to still be purchase worthy. So we asked the dealor to secure the car, and suggested a deposit or something of the sort so we could return The following morning at opening to take care of the paperwork and pay in full for the vehicle. We were told that this could not be done!!! Therefore the car was sold that night before we could return in the morning, after it was made apparent we wanted the car, and extended the expense of having it checked out. Let alone the run around we received prior to them agreeing to having the vehicle inspected. Numerous sales games were played and executed. For example, as we were sitting with our sales rep, the manager had an employee come and ask for the key, as if someone one else wanted to consider or see the vehicle. Well that was just a tactic to make us feel like we had to rush and close the deal prior to inspection. There was absolutely no one else on the entire lot shopping for cars, let alone looking at the vehicle of interest. Which exemplified the character of which we were dealing with. We called them out on what they were doing and they could only say... Well someone is on their way to look at the vehicle.... PURE GAMES!!!!

They said that I couldn't never buy a used car with my situation only because they wonted to sell the lease instead the used car that I was looking for. At the same day, I bought the same car that I tried from them, from an other dealer with a good rating and better price (same car same price range). thank you, if you wanted to do scary to a new person from an other country this is a good way.

Initially good, and to make a long story short. disappointed. Based on the communications, the Internet Sales Manager wanted me to come in, to just tell me that the vehicle I wanted was already sold. This is NOT what I consider customer service,, MISLEADING the customer to come in to sell them another vehicle? Really??!! What would give him an A-star rating is to have been honest with me and work with my wants/needs for a vehicle. He must be too young to truly understand what it would take to satisfy a customer, whether there was a buy or not. I've been in the service industry for over 30-years, and I take my customers/clients seriously because "word of mouth" is the BEST advertisement. As far as I'm concerned, even though this individual may represent DCH, I don't place the negative experience towards the dealer, it's the person who I would not want to work with. Just too bad, especially because he's a manager. Hopefully, his sales team is much better in what they do, and not MISLEAD potential clients.

I purchased this truck and salesman was the first in months to listen to me and work out a deal that made both of us happy.

Fast response & good follow up.

after a delayed response, it was good!!

My experience overall was wonderful; didn't have to wait all day all my needs were met and they listen!!!! Was able to get a better deal and loving my Traverse

Great

Great

Representatives were friendly but not sensitive to my budget, showing me cars double my price range.

Very professional and friendly service from everyone.