Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook

GM Certified Internet Dealer

100 Skokie Blvd
Northbrook, IL 60062

http://www.stevefoley.com

Sales: (224) 412-3197

Service: (866) 266-6898

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (48)

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Charlie

Sep 17, 2017

Good communication! Quick responding.

0 of 1 people found this review helpful.

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garydeters

Sep 15, 2017

good response time. No issues here.

0 of 1 people found this review helpful.

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Ray5831

Sep 5, 2017

Received info that vehicle was available and asking when I would like to set up a time to view the vehicle. Received a second contact that the vehicle was no longer available.

1 of 1 people found this review helpful.

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Response from Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook:

Hi Ray5831 thank you for taking the time to leave us your honest feedback. Unfortunately we cannot predict when a customer will come into the dealership and purchase a vehicle during their visit. The car you were interested in was sold while we were communicating with you. Once we knew the sale was valid, we contacted you so you did not waste a trip to the dealership. If you are still in the market, we would like to assist you if something in our inventory meets your needs. Please contact us if we can assist you further.
Steve Foley Cadillac

tammy

Aug 16, 2017

Rocco was great getting back to me. Went same day to see the Cadillac mainly for the great price. Sit down to talk and that is where is I believe the dishonesty came in. The additional charges of 995 dealer prep and 995 for paint protection or whatever fancy type they called it. So after that and what tax license fees it was not that price. We said we would but it that day without the charges that is not the price they advertised. Walked out without the car. Management said no. Shady dealership is you ask me

4 of 5 people found this review helpful.

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Jessica

Aug 14, 2017

Timely Response

2 of 4 people found this review helpful.

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Erik

Aug 10, 2017

150

Bad services I called for the vehicle, I honestly believe this car never existed. It was just a listing to spark interest. After I called and started my credit app online. They ran my credit for nothing, no one would get back to me and by the time they did and finish my app. They told me the car was sold and try to put me in another sub par car worst serves ever I will never do business with them again.

1 of 1 people found this review helpful.

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Response from Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook:

Erik, we regret you had this experience with us. It is unusual but it does happen sometimes as a buyer can come in at any time and purchase on the spot. We reviewed your experience and see that you contacted us the evening of August 3 and submitted a credit application. One of our salesman tried to reach three times on August 5 and left messages. The afternoon of August 7, a customer came in an bought the car. We have no way of knowing when someone will come in to purchase and we do not "hold" cars while applications are processing. It is a rare situation but it does happen from ti

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Hector

Jul 18, 2017

Very friendly and informative .

1 of 2 people found this review helpful.

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Guru7TT9

Jul 7, 2017

Awesome!

0 of 1 people found this review helpful.

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frank

Jun 14, 2017

Dealer contacted right away. They went out of their way to answer my questions. They were very nice and never pushed me. Thanks

0 of 1 people found this review helpful.

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nay

May 13, 2017

Be aware, car buyers. I was very disappointed in the outcome of my visit. They did not stand behind what they offered. The Internet price on the car was $27495 that includes certified value, but after test drive when we agreed to this price, the broker added $975 for dealer handling fee which they said is certification cost and $950 for paint seal package. Then they told me if I want it with internet price, they will remove the certification value and so on and so forth. For sure, something is fishy in dealing with them; bad experience, I would NOT recommend this dealership to anyone. They should honor their price that they advertise on the internet. Completely waste of time and effort of my three hour drive.

17 of 17 people found this review helpful.

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Response from Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook:

Nay, we regret to hear that you had this experience with us. Our manager, Steve Fromkin, would really like to speak with you more regarding this matter. Please reach out to us at (847) 564-4090. We look forward to hearing from you.

Lorraine

Apr 17, 2017

Initially, I did not buy the car from this dealership because I was not happy with a few things. However, they really went above and beyond to make it up to me. They even fixed a few scratches on the bumper that I didn't like. They made it right with their customer and I am so excited to go pick up my car! They are all very professional and they have great customer service!

0 of 1 people found this review helpful.

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Response from Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook:

Thank you, Lorraine, for leaving us this response, It is unfortunate that we could not agree on a price for the pre-driven vehicle for which you expressed interest. We appreciate your feedback and apologize for any inconvenience.

Randy

Apr 16, 2017

Very polite followup

2 of 6 people found this review helpful.

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jmhkicker2

Apr 8, 2017

Quick and courteous reply. Had answers to my questions. Low pressure. Five stars.

0 of 1 people found this review helpful.

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Don

Apr 2, 2017

Contact was made via e-mail. I also contacted the dealership via phone. They were helpful and courteous.

0 of 2 people found this review helpful.

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Bethany

Mar 20, 2017

I called and asked for a test drive because i wanted to purchase the vehicle. I had a time set and everything to come see the vehicle but once i called on the day i was supposed to come they said they sold it the night before. No one called and told me that the vehicle was sold i had to call and find out myself

5 of 5 people found this review helpful.

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Response from Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook:

Hi Bethany, we appreciate you taking the time to respond. The staff at Steve Foley Cadillac take our reviews very seriously. We apologize for the inconvenience. As you can imagine, an interested buyer can come in to look at a used car at anytime and decide to purchase. When making an appointment, we have no way of knowing whether the vehicle will still be in stock on the day of the appointment. It is our policy to phone or text customers if a vehicle is sold prior to the appointment and we will investigate why you were not contacted. Again, we apologize for the inconvenience. If you are st

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Khershuana

Feb 9, 2017

Very responsive. Not happy with the sales team. Lots of back and forth and miscommunication between sales team and finance team.

5 of 7 people found this review helpful.

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Karden

Feb 3, 2017

Bait and Switch!! The advertised price is not the price you can buy the vehicle for. They get you in the door for the advertised price, and then add the dealer prep $995, and paint protection $995. So your new list price is $1,990 over advertised price. They tell you that it is explained on their website, which I could not find anywhere. Needless too say we drove away very disappointed. Buyer beware!

17 of 17 people found this review helpful.

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Response from Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook:

We appreciated Mr Karden's business as we made a deal with him that we thought very satisfactory to him. We have the information at the bottom of every page on the internet mentioning our fees. We take pride in what we do and ship vehicles all over the country due to people trusting The Steve Foley motors group. Mr Karden ended up with a great value for his trade and a great selling price for the truck he purchased

Larry

Jan 21, 2017

Rocco the internet manager was very good with communications to get me information leading to me coming in. Alex was a fantastic salesman with a relaxed and knowledgeable approach. Finance was also a breeze. I absolutely love the car and I'm happy to refer this dealership as a great experience.

2 of 3 people found this review helpful.

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Kurt

Jan 10, 2017

very polite until i gave them my money. then the salesman rushed me out. i had couple of question about the car and he said he didnt know because he doesnt sell many of those.

9 of 9 people found this review helpful.

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Response from Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook:

We appreciated Kurt's input and would welcome him back in to go over the features of vehicle bought. This is highly unusual since we value each and every client. Our sicere apologies for the shortness, as he said we try to be polite throughout the process.
I welcome Mr Kurt to call me so I can personally help him with all the features on the vehicle he purchased 847-849-2201 Wael Khalaf

Camielle

Jan 3, 2017

While the car salesman tried to be personable, he was very unprofessional. During our meeting, his phone continued to ring and he finally took the call without excusing himself. After, it took him quite some time to find the vehicle, even though we had an appointment. During the viewing, the salesman did not provide much information about the vehicle outside of the fact that there was a fancy wax finish the dealership placed on the car and attempted to sell me the car without offering the opportunity to test drive it. When told him I would have to consult with someone regarding the purchase, he tried to convince me otherwise but provided no tangible reason as to why the car was worth purchasing outside of the fact that someone else was coming to see the vehicle later. After viewing the car we had to wait 10 minutes for no apparent reason only for him to not have a business card ready for us.

11 of 11 people found this review helpful.

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Lenora

Jan 2, 2017

Still communicating good response.

0 of 4 people found this review helpful.

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Carmark

Dec 26, 2016

Told me the price was 3000 more than the advertised price and then raised the price $3000

13 of 13 people found this review helpful.

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Jim

Dec 23, 2016

Talked to a few guys there. Ended up with Ryan, who seemed nice on the phone, but there is minimal care for anything other than the cash in hand. I had agreed to the car in question and he told me the guy who could give me shipping info was out for the day, so he would call me first thing the next morning at 9am to finalize everything. I ended up calling back at 11 only to be told that the car was bought at 9:30 that morning by a walk-in customer. Sorry. He called himself a jerk acting like he cared, but there was nothing he could do now. They may be fine if you're local, but if you're out of town, don't expect them to have the integrity to honor their word.

9 of 9 people found this review helpful.

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Jose

Dec 23, 2016

Even though we only spoke by phone they were very curteous specially the lady who i spoke to first

0 of 2 people found this review helpful.

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greatfeets

Dec 21, 2016

They contacted us but did not have the vehicle we wanted

1 of 2 people found this review helpful.

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Akil

Dec 20, 2016

Not good. Internet price on the car was 24995, but when we agreed to this price they added $975 for dealer handling fee and $950 for paint protection package and sold me the car for $26975 and even charged taxes on the 2 services. Bad experience, would never go back to them.

16 of 17 people found this review helpful.

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Yonatan

Dec 19, 2016

Very friendly and experienced personnel and may I say beautiful showroom. Jeremy a great sales guy and my new X5 is the cleanest.

0 of 3 people found this review helpful.

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Chris

Dec 3, 2016

Quick response, polite, informative, not pushy. Will definitely consider in future!

0 of 2 people found this review helpful.

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Christopher

Oct 12, 2016

Great experience!

1 of 3 people found this review helpful.

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jim

Oct 8, 2016

great

0 of 3 people found this review helpful.

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2seater

Sep 10, 2016

Very solid performance from the team at Foley. The deal on the vehicle was exceptional. I traveled from the east coast to get the car and they had it waiting for me. The paperwork was already prepared and the process flowed smoothly. There was only one detail of the car they missed, which was resolved quickly by their service team. If you want great deals and good service I don't think you can find any better than Steve Foley Cadillac.

2 of 3 people found this review helpful.

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Sarah

Sep 5, 2016

They we ok. Friendly. The car could have been cleaner. I asked several times for it to be cleaned and when I came to pick it up, I had to ask again.

5 of 6 people found this review helpful.

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shontele

Aug 2, 2016

This particular car sold, but Frank found me a great deal within 24 hours very pleased

1 of 2 people found this review helpful.

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Rochelle

Jul 21, 2016

Great! Very nice and professional !

0 of 1 people found this review helpful.

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Jeremy

Jul 7, 2016

Fair and upfront. Surprised that they have a price, but then have a $685 dealer prep fee that is added in. Steve was great

0 of 1 people found this review helpful.

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Bought using Car Guru

Jul 7, 2016

Very poor service. I was a little bit apprehensive after seeing the low dealer rating on this site. I should have trusted my instincts and not contacted them. The confirmed via email and text message that the car was available, and then as soon as i got there the car was gone.No phone call, email or text. When i discussed this with the manager, who never introduced himself he said this "is normal in the car business" No it's not, its rude and unprofessional. They wasted my time, lied to me and didn't give a crap.

13 of 13 people found this review helpful.

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Jacek

Jul 4, 2016

Just great

0 of 2 people found this review helpful.

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Kimberly

Jun 4, 2016

Answered all my questions. I'm still looking but was very honest and accommodating.

0 of 2 people found this review helpful.

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Kimberly

May 11, 2016

Sales man was very pushy when it came down to me telling him that I just wanted to be financed thru 1 bank, he kept trying to send my financing thru several different company even after I told him not to. Eventually he listened to me and did as I asked, other then that my experience at Steve Foley was good, and yes I did purchase the vehicle I was looking at and I Love it.

0 of 1 people found this review helpful.

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Don

May 5, 2016

Tried to low ball me on my trade, then sent me to Carmax to sell my car. If you aren't buying a Bentley or Rolls Royce stay sway.

5 of 5 people found this review helpful.

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don

Apr 25, 2016

The salesman Frank was horrible, tried to apply way too much pressure

5 of 5 people found this review helpful.

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michael

Mar 12, 2016

The pictures of the Car were better then when I seen the car I wast 2 hour of my time the Car was not even clean

4 of 5 people found this review helpful.

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Car guy

Feb 23, 2016

The internet sales lady was very quick to respond and had a great attitude. As far as trying to make a real serious deal it was too much the generic out of the book large dealership playbook. I actually stopped in to see the vehicle and was shocked to see both side view mirrors were missing and vehicle interior was dirty. Mats had quite a bit of mud on them and were sitting in the back of the vehicle. To be fair I was only trying to get a realistic idea of the numbers for a trade in and neither the dealer or myself had seen each other's vehicles. When I stopped in I did not discuss the deal, I just wanted to see if the vehicle stacked up to the presentation on the Internet. The Internet representative was so pleasant I would certainly not rule out doing business in the future.

1 of 2 people found this review helpful.

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Keith

Feb 6, 2016

Great contact

0 of 2 people found this review helpful.

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Claire

Feb 5, 2016

They did not want you to waste their time if you weren't buying their vehicle.

5 of 6 people found this review helpful.

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Mark

Dec 8, 2015

I had several different sales people contacting me and never knew which one to speak with

1 of 2 people found this review helpful.

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Gary

Nov 1, 2015

Although I didn't buy the car, the Internet salesman was very nice. The car was a little overpriced.

0 of 1 people found this review helpful.

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Mark

Oct 4, 2015

They addressed our concerns and we were able to get a deal done

0 of 1 people found this review helpful.

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Read 9 old reviews

Mike

Jul 3, 2015

drove to the dealership to find the car was on a extended test drive was not available until the next day

5 of 5 people found this review helpful.

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Robert

Jun 25, 2015

Unexpired worker tried to play a game as cheap auto trader. Never ever .

3 of 3 people found this review helpful.

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Apr 26, 2015

Quick response

0 of 1 people found this review helpful.

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dale

Apr 21, 2015

Slow responding

2 of 2 people found this review helpful.

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CarGurus

Apr 10, 2015

excellent

0 of 1 people found this review helpful.

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Tom

Sep 1, 2014

Found another car before we got to this dealer but they responded quickly to our inquiry

0 of 1 people found this review helpful.

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Kent

Apr 8, 2014

Dealer was quick to respond

0 of 1 people found this review helpful.

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gary

Feb 23, 2014

The car shown on CarGurus turned out to be their loaner car and was not for sale. I told them exactly what I want but they have not found it yet.

1 of 1 people found this review helpful.

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Brad

Dec 11, 2013

Wanted to make a sale and had great contact, but didn't want to deal when I asked for the BEST price

0 of 1 people found this review helpful.

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Steve Foley Cadillac, Rolls-Royce, Bentley Northbrook