Awesome experience! Nicole emailed back within a few short hours and was extremely helpful in making a decision on our vehicle of choice. Will surely buy again!

Is this review helpful? Yes | No

Jan 14, 2020

Response from current dealership:

Thank you for your kind comments, Brad. We're happy to hear of your satisfaction with the buying process and so glad Nicole could help you find what you were looking for. We'll be here when other automotive needs arise.

GuruNCVK8

Nov 9, 2019

Nicole Hackel was wonderful and went out of her way to help us. Unfortunately I’m new at the process and the Montana sold before she and I spoke but she found an awesome replacement but it also sold before I could close the purchase so we continue the search.

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Thank you for taking the time to leave this great feedback. Please don't hesitate to contact us for future automotive needs.

Brian

Oct 31, 2019

Fast follow up...

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

We are happy to hear everything was completed quickly and to your satisfaction!

Leon

Oct 18, 2019

Well even though I didn’t purchase a truck from there they were looking for one for me so if you see something that catches you’re eye get a hold of them they will get in touch with you pretty much right away and best of all the person that got back with me was very courteous and inquired about what I was looking for and that’s the most important thing

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Our staff is committed to providing each of our clients with the best automotive experience so we're happy to hear that is exactly what you received, Leon!

richang76

Oct 18, 2019

Carol was very helpful even though I didn't get the car. She took pics and emailed them to me when I asked

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Thank you for this great review! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

Dean

Oct 5, 2019

Great dealer

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Thank you for taking the time to let us know that you were satisfied with the service you received at your recent visit, Dean. We value your business.

Anita

Aug 27, 2019

Nice

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Thank you for the review and 5-star rating, Anita; we really appreciate it and value your business!

Tim

Aug 24, 2019

Great communicators

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Thank you kindly for your 5 star rating, Tim. We appreciate the opportunity to serve you, both in the past and in the future!

roger

Jul 29, 2019

They called back and everything was fine

Is this review helpful? Yes | No

Aug 8, 2019

Response from current dealership:

We're happy to hear that you were happy with the service provided, Roger! And, thanks so much for the 5-stars! Please let us know if we can help with any of your automotive needs.

Gary

Jul 23, 2019

Very nice car

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 24, 2019

Response from current dealership:

We're glad you're happy with your purchase, Gary! Thank you for choosing Serra Saginaw.

DonSugg

Jul 22, 2019

I bought a Toyota RAV4 hybrid from them instead.

Is this review helpful? Yes | No

Jul 24, 2019

Response from current dealership:

Thank you for choosing Serra Saginaw! Enjoy your new Toyota!

Corrine

Jul 17, 2019

It wasnt the vehicle we needed but they were very prompt in replying

Is this review helpful? Yes | No

Jul 24, 2019

Response from current dealership:

We really appreciate you taking the time to leave us a positive review about your experience with us, Corrine. Thanks for giving us the chance to earn your business.

Julie

Jun 13, 2019

I ended up buying a different car from a different dealer, but Scott was very nice and kept in touch with my car inquiries

Is this review helpful? Yes | No

Jul 24, 2019

Response from current dealership:

Thank you for taking the time to write this great review, Julie. We really appreciate it and hope you'll stop by again for any of your automotive needs.

smcc06

Jun 9, 2019

Great

Is this review helpful? Yes | No

Jul 24, 2019

Response from current dealership:

We're happy to see that you were taken care of at your recent visit! Thank you for choosing Serra Saginaw.

GuruWZP7L

Apr 28, 2019

I received an email crazy fast and was in constant contact and had no problem with dealership. Great people, great cars for great prices!

Is this review helpful? Yes | No

Jul 24, 2019

Response from current dealership:

Thanks so much for your kind words. We enjoy providing great service to our guests. And, thank you for taking the time to write this review.

GuruY77Z2

Mar 14, 2019

Easy to communicate with and let me know that the car had sold the day before my scheduled test-drive.

Is this review helpful? Yes | No

Mar 18, 2019

Response from current dealership:

We're happy to see a 5-star rating. Thank you for taking the time to let us know.

Mar 8, 2019

Got immediate response to know if it is still available but no response to further questions.

Is this review helpful? Yes | No

Mar 18, 2019

Response from current dealership:

We're sorry that the follow-up was not up to par, Me. Please call us at 989-790-0800 at your earliest convenience to speak to a sales manager.

cte1967

Feb 2, 2019

Spoke with Nicole. Awesome experience. Responded immediately. When I went to look at truck, Nicole had it out front by door warming up. I had several question prior to looking at vehicle and Nicole answered every email within minutes and even braved 15 below zero temps to take more pictures for me (within minutes of me asking). GREAT EXPERIENCE NICOLE

Is this review helpful? Yes | No

Mar 18, 2019

Response from current dealership:

Thanks so much for this wonderful review. Our staff is dedicated to helping our guest get the best car buying experience possible.

Johnny

Jan 18, 2019

Very helpful

Is this review helpful? Yes | No

Mar 18, 2019

Response from current dealership:

We're glad to hear you found our staff knowledgeable and helpful. Johnny! Thank you for letting us know.

Deven

Jan 1, 2019

Quick and painless transaction. Very helpful and nice staff. Love the new truck!

Is this review helpful? Yes | No

Mar 18, 2019

Response from current dealership:

We're really happy to read such a positive review, Deven! Thank you so much for taking the time to write! We hope you enjoying your new truck!

GuruXR5ST

Dec 26, 2018

A great place to shop for a car... I would recommend too everyone.

Is this review helpful? Yes | No

Mar 18, 2019

Response from current dealership:

We really appreciate your kind words and hope to become your automotive specialist.

Impala04

Dec 18, 2018

Prompt and helpful.

Is this review helpful? Yes | No

Mar 18, 2019

Response from current dealership:

Thank you for taking the time to let us know how we did!

rkono

Nov 4, 2018

When I contacted Serra they were quick to respond, got the information I requested and was friendly to work with.

Is this review helpful? Yes | No

Nov 27, 2018

Response from current dealership:

Thank you for taking the time to let us know how we did. We're happy to hear you were satisfied with the service you received. Please let us know if there is anything else we can do to help with your automotive needs.

Bootlegger19

Oct 27, 2018

Very courteous customer relationship. Easy to work with.

Is this review helpful? Yes | No

Oct 29, 2018

Response from current dealership:

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience at Serra Saginaw!

Jammie

Oct 22, 2018

quick call

Is this review helpful? Yes | No

Oct 29, 2018

Response from current dealership:

Thank you for the 5-star rating, Jammie. We hope we could help you find the perfect vehicle.

Valerie

Sep 12, 2018

Responded the next day.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Sep 19, 2018

Response from current dealership:

Thank you for taking the time to leave us a rating, Valerie! If there is anything we can do to earn a 5, please let us know.

Matt

Sep 8, 2018

Honest

Is this review helpful? Yes | No

Sep 11, 2018

Response from current dealership:

Thanks so much for taking the time to leave feedback on your experience with our staff; we want to help in any way possible.

Monique

Sep 4, 2018

Response time was quick. Nicole seemed nice and not pushy which is what I like.

Is this review helpful? Yes | No

Sep 11, 2018

Response from current dealership:

Hi Monique, thank you for letting us and others know how Nicole respected you and your time. Please let us know if we can assist you in any way.

GuruTRF7K

Aug 30, 2018

Good help and polite

Is this review helpful? Yes | No

Sep 11, 2018

Response from current dealership:

We're happy to help! Please let us know if we can assist with your automotive needs in the future.

Jennifer

Aug 20, 2018

They contacted me immediately, and were quite informative

Is this review helpful? Yes | No

Sep 11, 2018

Response from current dealership:

Thanks so much for taking the time to leave this feedback, Jennifer. We're happy to hear you had a great experience with our staff.

Ashley

Jul 4, 2018

Wrote me back answered all my questions and they were nice

Is this review helpful? Yes | No

Jul 6, 2018

Response from current dealership:

Hi Ashley! Thank you for taking the time to leave these kind words, we really appreciate you letting us and others know about your experience. Please let us know if we can assist you with your automotive needs in the future.

Demond

Jun 21, 2018

I enjoyed it. Thanks again Jay.

Is this review helpful? Yes | No

Jul 6, 2018

Response from current dealership:

Thank you for the 5-star rating, Demond! We're glad to hear Jay took good care of you during your visit to our dealership. Please let us know if there is anything else we can do for you.

Sunshine

Jun 13, 2018

Best service ever!

Is this review helpful? Yes | No

Jul 6, 2018

Response from current dealership:

Thank you so much for taking the time to leave a review for us! We appreciate that and are happy to hear you were satisfied with the service you received at Serra Saginaw. Best wishes to you!

bruce

May 30, 2018

The experience could have been much worse, as I drove 95 miles each way to go test drive and purchase a vehicle from Serra. I setup a time to go look at the vehicle and received email confirmation that the vehicle was available and an appointment was set. When I arrived after the 1.5 hour drive, I was told the vehicle was sold. The only thing that saved the experience was the salesperson and manager worked very hard to try and find another vehicle for me over the next several days. Without their willingness to try and find another vehicle, the rating would have been much worse.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

May 31, 2018

Response from current dealership:

Thank you for sharing your experience, Bruce; we're sorry it wasn't better overall. We use information like this to improve.

Darrell

May 17, 2018

They called the next day and after visiting the lot, I had a deal pending.

Is this review helpful? Yes | No

May 23, 2018

Response from current dealership:

Darrell, we're so happy we could assist you in finding the right vehicle for your needs. Thank you for choosing Serra Saginaw.

tracy

May 10, 2018

Awesome. Would recommend to anyone. Derek was awesome and we love the car.

Is this review helpful? Yes | No

May 23, 2018

Response from current dealership:

Thank you for the high rating and wonderful comments. We appreciate you sharing your experience with Derek. Thank you for choosing Serra Saginaw.

Neal

Apr 17, 2018

i text them at 12:15am and they had contacted me by 8:38am, by noon i was filling out paperwork. the service is great i'd go back again with confidence

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 18, 2018

Response from current dealership:

Neal, we're happy to hear that your needs were met in a timely manner. Thank you for your business and for sharing your experience here. Enjoy your new vehicle!

Artee

Apr 12, 2018

Great experience

Is this review helpful? Yes | No

Apr 18, 2018

Response from current dealership:

Thank you for the positive feedback. We appreciate you taking the time to share your experience and for your business.

Ryan

Mar 5, 2018

Very efficient and helpful.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 22, 2018

Response from current dealership:

Thanks so much for sharing your experience with others, Ryan. We strive to make sure every guest is satisfied with our service.

Edward

Feb 27, 2018

Dealership response was quick. Helped me with each of my questions.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 22, 2018

Response from current dealership:

Hi Edward, sorry for the delay in our reply, but we appreciate you sharing your experience. If there is anything additional we can do, please let us know. Thank you!

Constance

Feb 7, 2018

I guess they are okay. They called me 3 weeks ago, then was told they would keep an eye out for other cars I was interested in, I’ve seen several on their page, but no one from Serra has ever called me back. So you can figure out if their service was good or bad, I have my own theory. Thanks

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Feb 20, 2018

Response from current dealership:

Constance, we're very sorry you had a less than stellar experience here. Thank you for letting us know, we use this type of information to grow and improve our processes.

Rachel

Jan 31, 2018

Wonderful place to buy hassle free easy transaction awesome staff, Logan is the man for sales, he was great. Jessica was awesome with paperwork as well Leslie. Nicole was a total sweetheart 2 hours drive each way for me and totally worth it

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Feb 6, 2018

Response from current dealership:

Thanks so much for sharing your experience here Rachel! We really appreciate that and your business, especially since you had to travel so far. We strive to make sure every guest is satisfied with our service and more importantly the vehicle they purchase. Enjoy it!

Show older dealer reviews 13

Luana

Jan 23, 2018

Nicole got back with me quickly

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Jan 25, 2018

Response from current dealership:

Hi Luana, we're pleased you experienced great customer service when reaching out to our dealership. Please keep us in mind for all your automotive needs.

Kristine

Jan 21, 2018

Bought our car there! Very good dealership.

Is this review helpful? Yes | No

Jan 23, 2018

Response from current dealership:

Thanks for the rave review Kristine! We appreciate you letting others know that you were happy with the process and experience of buying your new vehicle from us. And, thank you for your business. Enjoy your new car!

Kenny

Jan 13, 2018

This truck was listed for 40,991 for over a week. Then when I made plans to come look at the truck they changed the price to 43,991. When I confronted them about it they would not honor the price that I had been looking at for weeks. I called back to talk to the sales manager, and he still has not called me back. I would never work with such lying dishonest people. If I had my choice I wouldn’t even give them one star.

5 of 6 people found this review helpful.

Is this helpful? Yes | No

Jan 16, 2018

Response from current dealership:

We are disappointed to hear that you did not have a more positive experience with us. The lower price on this truck was an error within our pricing software. We apologize that the manager did not call you back in a timely matter.

Joe

Dec 5, 2017

Nicole was very helpful but due to the distance I decided to go somewhere else.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Dec 7, 2017

Response from current dealership:

Thanks so much Joe, for leaving us a 5-star rating based on emails and/or phone calls alone. We feel Nicole is a great asset to our team as well. Maybe we can assist you in the future.

Kaitlyn

Nov 30, 2017

Fast response and friendly. Very helpful with any questions or requests I had. Going to look at the car in a few days but overall a great experience.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Dec 1, 2017

Response from current dealership:

You, as every guest who inquires about one of our vehicles, is very important to us. We strive to provide the best customer experience possible when helping find the right vehicle for your needs. We'll see you soon!

Ken

Nov 26, 2017

Very professional. Provided information on other vehicles that I might be interested in. Promptly responded to all my questions.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Nov 27, 2017

Response from current dealership:

Hi Ken, thank you for sharing your experience. Hope we were able to put a new vehicle in your driveway!

David

Nov 20, 2017

Great bought the car.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Nov 21, 2017

Response from current dealership:

Thank you for the 5 star rating, David. Glad we could be there for you!

Elaine

Nov 14, 2017

Nicole Hackel was great to work with

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Nov 14, 2017

Response from current dealership:

Hi Elaine ~ Thank you for sharing with us. We're glad Nicole was able to help you find the vehicle that fit your needs. We believe she's an asset to our team as well!

RFostyk

Nov 2, 2017

Nicole responded quickly and answered all my questions about the vehicle in advance. We purchased the car on a Monday evening, and the crew got us out of there by staying after hours to finish up so we did not have to drive back on another day.

Is this review helpful? Yes | No

Nov 3, 2017

Response from current dealership:

Thank you for the 5 stars and kind words. We strive to provide a great experience when you allow us to assist with all your vehicle needs.

GuruD3MFW

Oct 7, 2017

I had a very good experience. They were honest and upfront and were even willing to cut the price. I love this car.

Is this review helpful? Yes | No

Nov 3, 2017

Response from current dealership:

We are pleased to assist you with your vehicle purchase and strive to provide excellent customer service to all of our guests. Enjoy the ride!

Richard

Sep 29, 2017

These guys are awesome, Nicole is so professional and sweet , I recommend this dealership 100%

Is this review helpful? Yes | No

Sep 29, 2017

Response from current dealership:

Thanks so much Richard! We appreciate your kind words and are happy that we could assist you with your vehicle purchase.

GuruD5H19

Aug 21, 2017

Nicole was amazing! Always answered all my questions about the vehicle in a timely matter. We were not in the same town as the vehicle. The price was great so did end up purchasing from them. Would highly recommend Serra!

Is this review helpful? Yes | No

Sep 29, 2017

Response from current dealership:

Thanks so much for sharing your experience with others. We strive to make sure every guest is satisfied with our service and more importantly the vehicle they purchase.

John

Apr 28, 2016

This Dealership was Great !!!!!!! Very friendly and Very quickly to call me back. VERY good service !!!!!! The car was Very clean and was delivered in a professional manner. I was gald to find this car so close to my home at such a GREAT price. Never bought from this Dealership before, but will again. THANKS !!!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

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