Graff Chevrolet

I first contacted Graff through the internet link on their website. They were prompt with their response and I was given a rep to work with. I emailed asking about Certified Pre-Owner status on the car. At some point he indicated that he was having problems locating the vehicle and that it might not be in inventory. The next day was Sunday and the dealership is closed that day. On Monday, just after the dealership opened, I was contacted via email by the TEC Center at the dealer who answered my certification question. I thanked them and since the rep could not find the car, I would continue to look since they did not have a Volt. That afternoon, I went to GarGurus and and found it listed there. I used that link to contact the dealer and received the information page that I had received from the dealer earlier. Immediately after that the TEC center rep emailed me, apologized and said that the Volt was in their lot. She said that I could stop in and look at it today. Well we were getting ready for a trip and would not be able to stop by till the next week so I informed here that we were no longer interested. (They are to the north and we found two different brands of EV to test drive going south.) Then the rep also contacted me in the evening to follow up and by that time I had decided to go a different direction. The definitely get 5 stars for quick response time and following up, 3 stars for losing the car for a while. Yes I was a little amp-ed up that they lost the car, but then stepped back and took a look at watt could have caused the problem. So I went with the current and since I didn't have any power to change anything, I took some time to cool down. The result: The amps faded, the watts were answered: there is no Volt in my future.

They got back with me pretty quick unfortunately they had sold the vehicle which was a shame because it was just what I was looking for.

They were very helpful, brought the car right over for me to look at and test drive. I am purchasing the vehicle.