Schafer Chevrolet

Went the extra effort to tell me there were multiple engine lights on. I appreciate the honesty.

Fast Response.

Good

Good

This was the simplest, straight forward car dealer we've ever dealt with. They gave us a very fair trade in allowance on our 2010 truck. And when we went back a week later to finalize the deal as agreed upon, nothing changed. Very honest, easy to deal with. Have recommended them to friends and family.

brief..car i was interested in was no longer available...good for them, bad for me..I have since found a great car..Thank you..

Answered all my questions. Provided all the info on the vehicle, good and bad. Brought the vehicle to me, 100 miles away, for both the test drive and purchase. A pleasure to work with. One negative, they have a non - refundable deposit policy. Even with that I would buy from them again

Good communication

The dealership sales people were very helpful and friendly. I especially like the service they provide in bringing you the car to test drive. I live an hour away from the dealership and Schafer was more than willing to have one of their people bring the car to me. I did not end up buying the car but I'll keep them in mind when I find what I'm looking for because their service and prices are great !

Excellent, except when we were ready to purchase, the owner took the vehicle out of town for two weeks, so we didn't purchase the vehicle. The salesman Case, was excellent.

Pleasant experience dealing with Kim.

Has email reply but never answered any further emails. Disappointed

they helped me on all planning.

Easy to deal with on the phone and very nice in person too.

Great people. Easy to talk to. I live over 3 hrs away and they still brought a truck to me to test drive.

Debated on the 4 hour drive (round trip) for my vehicle purchase... absolutely loved my experience! Went there to take a look around and Joseph assisted me (as it was my salespersons day off) and was extremely helpful with the decision making process for me! Kurtis (my salesperson) was great throughout the entire process and he went above and beyond for me in every way possible! My neighbor down the road also purchased a vehicle here and I didn't even know prior to me choosing to do business with Schafer Chevrolet! My car rides smooth and the deal I received was the best!!! I have had my vehicle for just two days, but so far it is phenomenal and I will be recommending everybody to Shafer Chevrolet in Pinconning!!! Thank you to everyone for the memorable experience and making it an enjoyable one!!!

they responded very fast and were very professional

Very helpful!

Wouldn't recommend this dealer to anyone. Made appointment to road test buy vehicle, they sold it 10 minutes prior to arriving. All about the money, not customer loyalty.

They responded in a timely manner

Sales person was nice. Unfortunately both vehicles I looked at had mechanical issues and I decided to go to a completely different vehicle.

Schafer Chevrolet in Pinconning MI has followed up on what was a little bit of a less than excellent start on my first test drive. However it appears that The Sales Associate that I have been working with is doing all She can to turn this around. My confidence level has risen and if all continues to go well in regards to the Car and the deal I could drive away from their Dealership with a Car that I very much like.

Very helpful and nice.

Awesome

I was contacted within 48 hours.

Great dealership & a great no pressure salesman.

Schafer Chevrolet started with the lowest price and then had the car delivered to a Lincoln dealer for a warranty inspection, then delivered it to me for a test drive. Lowest price and great service. The car inspection and test drive exceeded expectations.

A good experience. Very helpful. Deal do not go through do to a problem with my trade in.

Was great!

Found me a better rate then what I already had. Very fast at answering all questions and made car buying easy. Needed to change a few things after bought and they were very helpful with the whole process, When I buy another car I will be going back to Schafers

I was answered with a form email. That did not answer the questions I asked.

I had a very good experience working with Eric,no pressure very professional all contact was over the phone look forward to meeting him next time I am in Pinconning

Great dealer

Norm from Schafer Chevrolet is a top notch salesman. I will recommend him to anyone who is actively looking for their next vehicle. From the first phone call to assistance with financing to his follow up call after the sale was professional and personable all the way. My schedule is very tight with work and he took every step to inform me about my truck with video and correspondence. Definitely a recommendation!

Did a great job of informing me

Great experience start to finish. Joseph was very knowledgeable and helpful. Low pressure buying experience. I would highly recommended them.

quick to respond

I went to this dealership to test drive, but the construction around was too great for me to risk taking a car I wasn't familiar with out on the road. The salesperson was helpful however.

We didn't buy the Ford but we did buy a car.

Good response, very timely.

They were nice enough,on the ball, went out of way to help me get the truck.

Great job

not good communication at all would not budge adnd deal at all and would not give me information or let me talk for test drive

Great experience,salesman was very nice to work with.went out of his way to make my experience nice.came in twice on his says off to see everything through from beginning to end. Dealing with the same person is comforting.

Im sure they have been waiting for this review ...Bought this truck Monday, 20mins aftet leaving the dealership get in the express way and the truck starts shaking and hopping check engine light cones on wont exceed 65mph. I pulled over and it stopped. Called my sales rep they said let them know if it happens again. Get to midland where i live, and it wont start. Called back. Was told that those trucks sometimes need to reset. Was instructed to let sit for a hour and try again...still nothing. Tried to jump it checked connections. Nothing. They kept putting me off when i asked for brad the manger ( dont think he is a real person because i have been the 20+ hours and have not seen nor spoken to him) was told he left early and will be back in the am. so i trickle charged the battery over night.Tues. Got it started took it to them first thing. Was there for 3 hours for them to tell me the check engine light isn't on so no codes can be read.(which isn't true, it has stored memory so you can diagnose it ) so I take it to tuffy for a 2nd opinion to find out it isn't safe to be on the road. Bad ball joints ,tie road ,cv shaft, cam shaft and no four wheel drive. Wasted the rest of the day arguing with people on the phone was told you bought it as is. No warranty because it was 19k over miles. But They would fix one Tie rod and ball joint. But I would have to wait until Friday morning. I work in south bend Indiana during the week and back on the weekends. So missed work all week. Fri. Get there and they tell me it's going to cost me $2000 dollars to fix the engine and 4wheel drive. Furious I asked for the manager of course Brad wasn't there, it was one of his many days off. was asked if there was another truck I said no fix the truck I bought or meet me on a price. Was told no it's to expensive to fix,(going back on the lot for the next sorry souk)and they brought a Dodge over and said we can do this but you have to pay $1860 more for the Dodge (payments jumped up $60 a month to.$364 ) with same miles, cloth base model and rusted out. I said no. I was told then take the ford back then. Another sale Rep came and talk to me because they know I was getting very mad but stayed calm and respective. He told me the truck should have never been sold and it's been there to 2yrs. That I can op out if both trucks and receive and ride home (sold my car the day I bought the truck). Then was told I was misinformed I have to leave with one of the two trucks. They wouldn't just give me the Dodge at same price $19k ...I wasn't going to take the road so after more back and forth and being there from 8:30am to 6pm I had to take the Dodge and am paying $24k for a truck I did not want and was forced into... this place lacks integrity and honesty. Ask for there inspection sheet and have a 3rd party inspect your vehicle before purchase. Car FAX isn't good enough. I would just go some where else. A week lost wages time lossed and 25k for a truck I do not want. don't waste your time and money

Even though the vehicle I purchased was at a good price they should have come down a little more. The Vehicle had no spare tire or the tools needed to raise or lower it from under the vehicle. Total price to purchase these needed items was just over a grand and I feel that they should have at least split the cost with me. Other than that they were great to deal with.

Good customer service. Friendly.

Vehicle was not cleaned up to show. Sales person was excellent. Dealer did not wish to fix minor items on truck so we did not purchase.

nice talking to Tiffany I give her a at a girl to far to make a deal great price on the truck I was interested in if they were closer would definitely check them out

Returned phone call ASAP. Very helpful staff!

Poor. I sent an email to this dealership in regards to a vehicle and received an automatic response to specific questions

Contacted me right away. They sold the vehicle before I could see it.

Prompt response

I asked several questions and applied over phone and service was good payment was high and couldn't swing it but all was good from them.

A long way from me but may go there today to look at vehicle. Am in the process of purchasing vehicle.

Good experience, bought a car from this dealership.

Awesome quick response and call back to check on the buyer

Great customer service

Service was grate but the car had a electrical problem with the light they never told me about

Salesperson called and we discussed car. Not sure I'm going to move forward at this time. Also called to follow up...

I worked with Tim. This car dealership sold us what we wanted, quickly, financed, and sold the truck of our dreams to us at below cost. Thanks, Tim at Schafer Chevrolet!

Good response

got information timely

The dealer was TOTALLY unwilling to bargin with us what so ever. Then they raised the price nearly $400 with supposed document fees (to pay office help) and id etching on the vehicle glass. Their claim is the 'computer' sets the price and they have 'no' control over it. LOL ..... the car is still for sale.....

We went to the dealership the salesman was very nice but new. He wasn't very knowledgeable about the vehicles.

Good response

Salesman brought the car to me for a test drive. That was very helpful.

Great dealership, very helpful!!!