Hank Graff Chevrolet Inc

Responded but did not answer my questions and never answered my second e-mail requesting answers to my original questions. I will not ever buy from them now.

Contacted rather quickly. Even though I went with another dealership when I found the car I wanted. They still contacted me, being both friendly and professional.

They were helpful in looking to serve me with picking a new truck

I emailed them about a car I was interested in and got a quick response saying about how great of a choice I made pursuing this vehicle from the dealership. They even offered to schedule a test drive! Of course this is the same email they send EVERYONE. When I visited the dealership to take a look at the vehicle I was swarmed by the dealer and some other people that work there. They kept telling me about how fast, great, etc this car is and whatever else they were saying. So they drove it forward out of it's slot and it was making some horrible noises so I just said no thank you, sir. I was only there to inspect it before I purchased it and it failed the inspection. When I was leaving I noticed they tried to reverse it back into it's hole, but guess what? The car failed to go in reverse and they had to push it back into it's hole. What a waste of time, but nonetheless hilarious! The car was $2,000 out the door. Only was worth $500 in reality. I even called them a week later and offered $1,000 in cash. They put me on with two different people, passing me around and counter- offered me $1,200 for the car for "scrap". This whole place is a rusted scrap yard. Funny really, considering how tight each car was packed into the parking lot I'm really surprised they just didn't give the car away to me for free. Then again I don't think calling a tow truck would have been worth my time. Besides the car I was interested in, I looked around at some other cars and saw only rusted cars. One had a rust hole so large it was funny. Rusted scrap yard!

Great with service and is ready to handle business, willing to do business with them again!

Sales person was friendly but truck had a lot of mechanical problems

very well pleased, got back with me promptly, gave me good info about his vehicle, good pics, that helped me decide his vehicle was not the right one for me.

great

Talked with salesman. Made appointment to test drive. Telephoned to discuss making a deal. Told car had gone to auction.

Car we looked at had major zits. Engine oil pressure light/warning cel and they've been driving it. Trans doesn't shift properly from 1-2, 2,3,4,5 gears. Passenger window doesn't operate, door lock also doesn't function. Sunroof doesn't function. Best of all radiator fan was non existent, broken and they've been test driving the car this way. They don't have a clue how to work on this car, they shouldn't be trying to sell it if they don't know what they have. They wanted $2,999 I offered $100 because of the engine and trans problems. Salesman was totally clueless, service department was clueless.

Responded quickly, but drove 200 miles to buy it, and ended up paying more than the price agreed upon. They snuck an extra $400 on agreed price, while writing loan papers. Bring your own loan and keep an eye on the paperwork!

Great, good follow-up answered my questions.

very responsive