Hank Graff Chevrolet Inc

Buying a car should be very happy experience.. and at Graff . It was much much better than other places, I've been too.

We worked with Todd. He was great. He was informative and unassuming. He told us anything he could about the van, let us inspect all we wanted and drive it with no hassle. He explained how we could hold the vehicle until we could return to have a mechanic inspect it and was just overall really pleasant.

Fast respond

The dealer replied promptly and said the car was sold, but they had another car I might be interested in. It was a different model and older year that the one I was looking at, so I didn't like her suggestion. Overall, very good.

I didn't get the car from them but, they where great trying to find what I wanted.

Dealer was very easy to work with and determined to get me into the car I wanted, although they were less up front about some of the car's obvious faults.

offered me less than half for a car i was going to trade in that i bought new a year ago.... there used car i was looking wasnt less than half price off new....

Very clean body with several expensive mechanical issues.

Gave me details on the vehicle

Seems like he has a big stock of cars, but I did not have chance to see this car, however he mentioned all the extra options I could select.

Excellent

The hummer was put on hold for 2 hours so we could drive there. In route the salesman called said his boss was having someone test drive, also in route the internet sales team called about our interest we said we were in route. After arriving we were told that the vehicle was sold (out from under us) typical no integrity sales team. Of all sales manager said they were sorry... Which is correct they are sorry sorry excuse for a dealership to carry that Chevrolet name.

Very helpful

It was very pleasant and knowledgeable

They did answer my request for information But I did not like the truck.

Responded quickly

I e-mailed them to let them know I would come in the following day to look at it. They contacted me to let me know that the car was gone. Very pleasant and helpful.

Drove 40 minutes to find out the vehicle had already been sold. Very friendly staff the just don't communicate well enough with each other.

They got back to me in time.

I was contacted almost immediately and bought the car.

Still in process of finding vehicle but this dealership has reached out many times. They are willing to help and understand each individuals situation.

got back to me fast and often

I ended up with a different vehicle which then had huge problems with but Brendan towed it and took care of everything for me ,he bought the no warranty car back and set me up with an even better vehicle! God Bless that young man.He really went the extra mile for me.

Good follow up and response to my questions.

Did my research - car I was interested in was high miles and requested specific info - response was they were selling "as is" which was strange as their's was a premium price.

The people there are very friendly and very helpful. It was a great experience.

Good experience. Helpful staff.

very nice and helpful

Dealer responded promptly. Todd was very informative and new the ins and outs of the vehicles.

contacted me and explained well when I arrived at dealership, didn't buy as I felt price was higher.

Vehicle. Had too many miles

TO high for what cars they were offering, but in the area they are in, the best you will do with quality and cost.

Tried for 2 cars about 5 days apart, couldn't make either deal work, looking to spend 15,000 out the door. Lost one because 597.00 lost second because of 804.00, easier for them to budge then us, but they wouldn't. Kinda felt like we were getting the run around!

Responded but did not answer my questions and never answered my second e-mail requesting answers to my original questions. I will not ever buy from them now.

Contacted rather quickly. Even though I went with another dealership when I found the car I wanted. They still contacted me, being both friendly and professional.

They were helpful in looking to serve me with picking a new truck

I emailed them about a car I was interested in and got a quick response saying about how great of a choice I made pursuing this vehicle from the dealership. They even offered to schedule a test drive! Of course this is the same email they send EVERYONE. When I visited the dealership to take a look at the vehicle I was swarmed by the dealer and some other people that work there. They kept telling me about how fast, great, etc this car is and whatever else they were saying. So they drove it forward out of it's slot and it was making some horrible noises so I just said no thank you, sir. I was only there to inspect it before I purchased it and it failed the inspection. When I was leaving I noticed they tried to reverse it back into it's hole, but guess what? The car failed to go in reverse and they had to push it back into it's hole. What a waste of time, but nonetheless hilarious! The car was $2,000 out the door. Only was worth $500 in reality. I even called them a week later and offered $1,000 in cash. They put me on with two different people, passing me around and counter- offered me $1,200 for the car for "scrap". This whole place is a rusted scrap yard. Funny really, considering how tight each car was packed into the parking lot I'm really surprised they just didn't give the car away to me for free. Then again I don't think calling a tow truck would have been worth my time. Besides the car I was interested in, I looked around at some other cars and saw only rusted cars. One had a rust hole so large it was funny. Rusted scrap yard!

Great with service and is ready to handle business, willing to do business with them again!

Sales person was friendly but truck had a lot of mechanical problems

very well pleased, got back with me promptly, gave me good info about his vehicle, good pics, that helped me decide his vehicle was not the right one for me.

great

Talked with salesman. Made appointment to test drive. Telephoned to discuss making a deal. Told car had gone to auction.

Car we looked at had major zits. Engine oil pressure light/warning cel and they've been driving it. Trans doesn't shift properly from 1-2, 2,3,4,5 gears. Passenger window doesn't operate, door lock also doesn't function. Sunroof doesn't function. Best of all radiator fan was non existent, broken and they've been test driving the car this way. They don't have a clue how to work on this car, they shouldn't be trying to sell it if they don't know what they have. They wanted $2,999 I offered $100 because of the engine and trans problems. Salesman was totally clueless, service department was clueless.

Responded quickly, but drove 200 miles to buy it, and ended up paying more than the price agreed upon. They snuck an extra $400 on agreed price, while writing loan papers. Bring your own loan and keep an eye on the paperwork!

Great, good follow-up answered my questions.

very responsive