Ole Ben Franklin Motors - Oak Ridge

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480 S Illinois Ave, Oak Ridge, TN 37830 - Map & Directions

Sales: (865) 272-3920

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Oct 26, 2016
I am a single mom. I needed a vehicle which was reliable. I understand I am taking a risk with buying a used vehicle; however, this jeep was rusted underneath, in the tire rims and inside under the carpet all over. It was also leaking fluids in more than one area. None of this was disclosed to me. Thank goodness I had a mechanic look at it before purchasing!! I would have bought a lemon!! However, they were able to obtain financing for me quickly and the staff was extremely helpful. If it wasn't for the shape of the vehicle, I would have purchased it.
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Sep 4, 2016
Called to setup a test drive for a Jeep at 27,975 - then the day I was supposed to go there I looked online to make sure it was still there and they had raised the price to over 30k. Seems a little shady that after someone inquires about a vehicle you quietly bump the price up. I'll go elsewhere
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Aug 2, 2016
7_Hollywood_RBI
Very quick and efficient reply. Impressed with the timely and helpful response
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May 5, 2016
The price online did not match the price on the car. They told us they would try and bring their price closer to what was advertised, but honestly did not try. The price was a $2,000 difference and they would only lower the price around $500 off of their sticker price. They salesmen or manager does not care about selling a car near the Kelly Blue Book price and is just looking at what money they will make off of each sale. They try and sell you on what your monthly payment is instead of the total price of the car.
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Apr 25, 2016
terrible...........I wanted a non wrecked Toyota Corolla,,....carfax showed it was wrecked...they tried to brush it off as....it must be a mistake.......I said no thank you...got up and left.....very little trust there.
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Mar 17, 2016
Bait and switch. At first shown the "Buy here pay here" crap cars. I told them what I needed. I drive for a living. Buy here pay here means you can't afford it anyway and it's going to get repossessed. I am a driver for hire. Kept getting the run around. All I want is more honesty, show me the product I am interested in, and then go from there. There were also MULTIPLE hard credit inquiries from Ol' Ben.
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Response from Ole Ben Franklin Motors - Oak Ridge:

I didn't have the opportunity to look at this persons credit,but I know we do our best to match up a persons credit with a car can afford and with a car the banks will approve the loan application on. I'm truly sorry we couldn't help you put a deal together this time. Doug J
Feb 26, 2016
This car sold 30 min prior to dealer calling me back :( They did try (without success) to find another car for me based on the criteria I gave. They assured me they could find another car, but ultimately were not able to. They did also connect me with another sales person to try to find a car, but no luck.
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Feb 17, 2016
dealer reached out to same day. Still have not bought a car but I have a better idea of what I want and how much it will cost
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Jan 24, 2016
Best people to deal with in TN.
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Dec 25, 2015
Guy was super ecstatic, seemed nice.
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Dec 20, 2015
Nice enough guys over the phone, but I was told there was nothing wrong with the seats even though I could see very obvious seat wear in the pics. This seemed sketchy along with the strange text message to my cell phone from management. They seem like good ole boys trying to work a deal but I just sensed a need to proceed with caution with this crew. If you've got bad credit this may be a great place to shop. If you have good credit, I'd be more selective in my search.
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Response from Ole Ben Franklin Motors - Oak Ridge:

Nick we try to get vehicles posted as soon s possible. While certain vendors for things like seat repairs may come after pictures are posted. Our Manager would like to let our customers know they are involved in the customers purchasing experience.
Dec 19, 2015
They were great! Worked to get us a deal that worked for us! Will recommend Kevin to our friends!
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Response from Ole Ben Franklin Motors - Oak Ridge:

Larry it was our pleasure to help you with your purchase. Hope we have earned your business in the future.
Nov 14, 2015
Prices listed are not correct for vehicles. Drove 1 hour to see vehicle listed at $9161 and when given price at dealer we were told that price was not correct that they add to those prices when new tires are put on vehicles, etc. that these prices were to get people in the door.
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Response from Ole Ben Franklin Motors - Oak Ridge:

I understand and want to assure you that we strive to have accurate pricing. However, serviced repairs may show up after vehicle is posted online.
Nov 12, 2015
Nice looking car that I could have baught straight out, but dealer never got back with me. I will find elsewhere.
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Response from Ole Ben Franklin Motors - Oak Ridge:

I understand the day you were online was shorty after we went live with CarGurus. A mistake was made. I hope to earn your business in the future.
Jul 2, 2015
They were quick about responding . i got approved and pretty ok apr. But the cat its self was a little more used then what im looking to buy .
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Mar 29, 2015
They are very helpful in maximizing your money helping you purchase the vehicle of your choice I found them very compassionate, and understanding
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Mar 6, 2015
crosswf1
I sent two emails and never heard anything back! I called twice and they said they would call me back when they got the information on the vehicle I was wanting and never heard anything back! They must not want to sell vehicles to bad. I won't try to contact them again!
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Jan 7, 2015
OK deals, moderately helpful staff. OK but not great
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Old Dealer Reviews

Aug 20, 2014
are you kidding me? this dealer wanted 6700 for a 2002 with 212000 miles on it with basic issues cosmetically that i could see right off. overinflated price even after the car has been on this site for a long time. the associate i spoke to was nice and tried to help but the experience was poor just the same. would not go back near here ever again
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Aug 11, 2014
cars are overinflated on price according to Kelly Blue Book and me
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Apr 8, 2014
Salesmen were attentive and knowledgeable regarding inventory. Decent experience.
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Jan 8, 2014
Excellent service and courteous salesmen!
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Jul 25, 2013
When I went to the lot, they would not tell me the price of a truck until I would tell them how I was going to pay for it. Then they could not find a truck I had seen on line. That will be my first and last trip there.
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