Rusty Wallace Honda

I appreciate the quickness of their email and the honestly that the auto had engine problems. Honestly goes a long ways.

Quick response. Answered all my questions

Excellent.

My daughter worked with this dealer but I appreciated their emails!

The dealer was very prompt and responsive. Took his time to ensure I received the best possible service and outcome.

Jim Aycock is the manager who helped us. He got back to us right away. Would recommend them.

Lack of communication. Maybe not enough training on how to sell cars over the internet.

Called backstill wouldnt help due to bank

The Internet Sales Manager, Jim Aycock, is absolutely wonderful. He held an '03 Camry for us as we came from Chattanooga, never pressured us in any way, promptly looked into some issues that developed, and ended up spending a very large part of the day with us. Before we got out of town on the way back to Chattanooga, another problem surfaced. Jim told us to come right back, they checked it out, and it turned out to be something that had been done incorrectly when the car was being prepped for resale. Unfortunately, it was a big issue, but Jim did not miss a beat. He got us a free loaner ('11 Honda Accord - nice!), told us to go home and relax - they were going to take care of the problem from scratch and call us when it was ready, and we could come back and pick it up whenever it was convenient for us. Everybody at Rusty Wallace Honda treated us extremely well. I did not think such a car dealer actually existed!

They good

pleasant

Really nice place, great service coming in and looking for a vehicle. Buying one however was quite stressful. There was the usual "someone just walked in to buy that car" and other types of lines. I finally got down to a reasonable price and the the financing took days! What they told me would be straight forward and fast certainly wasn't and I hard a difficult time getting in touch with anyone during the wait. Lastly, there were fees I was charged by the dealership that I wasn't informed of on the day I said yes, bring my total expect price up by $1000, and I was rushed through the signing. I think someone else who knows more about car buying contracts and such would be fine with this dealer, but I am left feeling a little jerked around. However- I love the car I bought. Running great, was reasonably priced, and everything I could have asked for. I believe they have good quality vehicles and ultimately that's what I needed and in 5years I won't care so much about the cost. I will say that I won't use or recommend this dealer, but I also won't say you shouldn't go. 3 stars is a C, they passed, but in the future I'll hope for an A.

Good selection of cars, plus helpful (no pressure) sales people. Friendly and my family likes the loaner cars in service dept.

I was ready to purchase a vehicle from Rusty Wallace but the salesman never responded as promised... When I called him back he said, " I didn't think you were serious ".... I found another Lincoln Aviator in Chicago and purchased it from them.... Smooth deal! I would never purchase a vehicle from Rusty Wallace!!

Dealer responded very quickly, however he was not very forthcoming about what was wrong with the vehicle. He told me that there were two minor issues with the vehicle, nothing mechanical. Upon driving the car, my husband discovered that the brakes were bad. I don't care for salesmen that don't tell the whole truth.