Napleton's River Oaks Hyundai Kia

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1985 River Oaks Drive
Calumet City, IL 60409

Sales: (888) 717-8369

Service: (888) 713-8408

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 19, 2017
Overall, great staff (very knowledgeable)! Saw my car on here...went to the dealership that same night and test drove the car...took a day to think about it...went back the next night and purchased!! Love my car!
Is this review helpful? Yes | No
Oct 5, 2017
The dealership acted quickly and responded back to me with the information I requested. We are from out of state and drove 10 hours to see the auto - worth the drive. Everyone was very professional and treated us well - great experience, as we did make a purchase.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 19, 2017
It was horrible!!! They called got my information and it was a cat and mouse game trying to speak to the original person then someone else called you back with no clue what was going on three days later still waiting .
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's River Oaks Hyundai Kia:

no cat and mouse game, we have a customer call center where we take all incoming calls, when the customer comes into the store a sales rep assists the customer through the buying process, who was the sales person that helped you so we can find out what is the status of your deal? please call me at 708-868-6500, thanks
Jun 2, 2017
They did a great job responding to me.
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May 7, 2017
Great place with very professional and helpful staff
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Apr 7, 2017
Over all the 2008 Yukon Denali is like new inside ia M very pleased with the vehicle
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Mar 22, 2017
Dealership refuses to give pricing information on advertised price without coming into store. Looks like their prices stack all rebates (like $1000 Uber Discount, $400 Student, $400 Military) which many don't qualify for. No return call from finance manager or response from sales person.
5 of 6 people found this review helpful.
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Response from Napleton's River Oaks Hyundai Kia:

it sounds like you already purchased your car, and if so we would be happy to go over all the numbers and go over your specific deal. If you have not made it in yet, we would be happy to go over your deal and what your price would be before you walk into the showroom. please advise how we can help further and we would be happy to help.
Mar 18, 2017
Waited too long. Not a professional atmosphere. Overall not a good experience.
1 of 1 people found this review helpful.
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Response from Napleton's River Oaks Hyundai Kia:

sorry to hear, what exactly happened? did you end up purchasing? was it the sales rep? please advise..thanks
Dec 21, 2016
Aatawfik
They contacted me and were very good over the phone. I asked several times for more and different car information to be sent to me and it never was. They kept just asking me to come there. I repeated that we would not drive 45 miles away unless we knew they had what we wanted at the price we wanted. We never got any emails with car information.
5 of 5 people found this review helpful.
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Response from Napleton's River Oaks Hyundai Kia:

sorry to hear your experience wasn't to your satisfaction, but what type of car were you looking for, and who were you dealing with? If you need more information I would be happy to get that for you as well as pricing, which is upfront and very aggressive in comparison to most dealers in the Chicago area, please give me a call at 708-868-6500 if I could be of further assistance to you!
Nov 29, 2016
I must say it was a great experience I enjoyed my vehicle I'm pleased with the price that I paid and I will be shopping with them again thanks
1 of 1 people found this review helpful.
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Aug 5, 2016
They were fast to respond and courteous
1 of 1 people found this review helpful.
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Response from Napleton's River Oaks Hyundai Kia:

Thank for your business we strive to take care of our customers.
Jul 18, 2016
Very helpful salesman.
1 of 1 people found this review helpful.
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Response from Napleton's River Oaks Hyundai Kia:

Our training is second to none when it comes down to taking care of customer.
May 24, 2016
Awesome Experience, and Bobby Clifford took great care of me.
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May 20, 2016
The car didn't have the navigation as they advertised and it was a total disappointment and waste of time driving all the way from NW suburbs.
4 of 4 people found this review helpful.
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May 5, 2016
Purchased vehicle felt that it was a good deal afterwords found out that the vehicle only had one key and no owners manuals very upset about missing items. Still trying to locate replacements, difficult!
3 of 3 people found this review helpful.
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Apr 1, 2016
Wouldn't even make offer nor deal online, wanting to drag you to the dealership, imagine that!
6 of 7 people found this review helpful.
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Mar 16, 2016
zsirfan
Followed up after initial contact.
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Mar 14, 2016
Good follow up
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Feb 21, 2016
I wish I could see photos of vehicle, nice price and mileage
1 of 1 people found this review helpful.
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Jan 31, 2016
Good customer service
0 of 1 people found this review helpful.
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Dec 8, 2015
late follow up and didn't know my concerns
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Read 6 old reviews
Nov 14, 2015
Cedp29
I had been emailing with a salesman and I told him the price I wanted to be at out the door. I drove over an hour to come see the car thinking we would have a deal and to my surprise the sales manager says to me that he can't do the price I told them. Talk about a waste of my time driving all the way out there for nothing.
4 of 4 people found this review helpful.
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Nov 5, 2015
Never went there, slow response on questions.
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Oct 1, 2015
Really great response
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Sep 22, 2015
I loved the car. Best choice!
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Sep 13, 2015
Very good so far no problems and they work wyh u
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Sep 2, 2015
Very good
1 of 1 people found this review helpful.
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