Napleton's River Oaks Hyundai Kia

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1985 River Oaks Drive
Calumet City, IL 60409

Sales: (888) 717-8369

Service: (888) 717-8369

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 11, 2017
My experience with this dealer was very bad,very unsatisfied. Cars.com had there listing.I am unhappy because they manipualted things did not bother to explain and they were rude. They signed me up with a lender without my consent at a higher rate. When originally that was not the plan the plan was to pay 1000$. i already had preapproval loan so hand over the cheque to them when i receive it. But what happened is they have set me up with some lender,I still dont know the reason why they had to do it and what is the benefit for them but on me its a hit. At this point i have to refinance and i have to bear the title transfer charges. The sad part even they did not try to explain every one gave a different answer but no one said i am actually financing with them. I was very happy i got a good deal and it was worth driving 60 miles but in the end it was a bad experience. I was almost exhausted at dealer ship. The last step was the finance manager giving me a bunch of papers for signature I looked at this paper and asked what is this, he was so careless and rude to answer and tried to skip and answered in one sentence its the same you pay us or them. He was like will you sign now? i signed all the paperwork, still i was not clear asked another person he said its a liability on us so if you dont get cheque to us this entity will pay us but no one explained that i was financing with them. That paper also looks like a contract. More details: I received an online quote for this vehicle. I landed on to there site through cars.com.I had a print out of the quote,I was in talks with the Manager mr.Ziggy andwe were discussing about the deal. I had quote for the same pric from another dealer as well. He said yes we have the car and we are honoring the price so on and so forth. Then we were started in to the details and he mentioned he cannot give a rebate from Manufacturer since i don't qualify for that,I was okay with that and we agreed upon the price the quote they sent me to my email + 750$ rebate amount, also he offered me package we negotiated and we decided on the price.So the price decided was quoteprice + nonqualified rebate amount + package(optional). the rebate i mentioned was financing with Hyundai,since i did not qualify i said i have a pre approved loan and i will go with him. At that time he mentioned about another lender might give at 6.5% i said no i will go with my lender where i have my preapproval.I tired one more time to see if there is any chance for price reduction if i pay cash more and any options and p After a while i recieved a call from another person George saying ziggy gave my contact and said figures are same i can bring a 1000$ check as downpayment and take the car and get the cheque when it is ready. so i walked in next day and i see there was a 200$ difference from what originally quoted they mentioned they cannot go less than that and they mentioned they can give all season mats for the difference. I was a bit disappointed but was okay no big deal i said and rest you know after that if you have read..
Is this review helpful? Yes | No
Jun 2, 2017
They did a great job responding to me.
Is this review helpful? Yes | No
May 7, 2017
Great place with very professional and helpful staff
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Apr 7, 2017
Over all the 2008 Yukon Denali is like new inside ia M very pleased with the vehicle
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Mar 22, 2017
Dealership refuses to give pricing information on advertised price without coming into store. Looks like their prices stack all rebates (like $1000 Uber Discount, $400 Student, $400 Military) which many don't qualify for. No return call from finance manager or response from sales person.
5 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's River Oaks Hyundai Kia:

it sounds like you already purchased your car, and if so we would be happy to go over all the numbers and go over your specific deal. If you have not made it in yet, we would be happy to go over your deal and what your price would be before you walk into the showroom. please advise how we can help further and we would be happy to help.
Mar 18, 2017
Waited too long. Not a professional atmosphere. Overall not a good experience.
1 of 1 people found this review helpful.
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Response from Napleton's River Oaks Hyundai Kia:

sorry to hear, what exactly happened? did you end up purchasing? was it the sales rep? please advise..thanks
Dec 21, 2016
Aatawfik
They contacted me and were very good over the phone. I asked several times for more and different car information to be sent to me and it never was. They kept just asking me to come there. I repeated that we would not drive 45 miles away unless we knew they had what we wanted at the price we wanted. We never got any emails with car information.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's River Oaks Hyundai Kia:

sorry to hear your experience wasn't to your satisfaction, but what type of car were you looking for, and who were you dealing with? If you need more information I would be happy to get that for you as well as pricing, which is upfront and very aggressive in comparison to most dealers in the Chicago area, please give me a call at 708-868-6500 if I could be of further assistance to you!
Nov 29, 2016
I must say it was a great experience I enjoyed my vehicle I'm pleased with the price that I paid and I will be shopping with them again thanks
Is this review helpful? Yes | No
Aug 5, 2016
They were fast to respond and courteous
1 of 1 people found this review helpful.
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Response from Napleton's River Oaks Hyundai Kia:

Thank for your business we strive to take care of our customers.
Jul 18, 2016
Very helpful salesman.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's River Oaks Hyundai Kia:

Our training is second to none when it comes down to taking care of customer.
May 24, 2016
Awesome Experience, and Bobby Clifford took great care of me.
Is this review helpful? Yes | No
May 20, 2016
The car didn't have the navigation as they advertised and it was a total disappointment and waste of time driving all the way from NW suburbs.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
May 5, 2016
Purchased vehicle felt that it was a good deal afterwords found out that the vehicle only had one key and no owners manuals very upset about missing items. Still trying to locate replacements, difficult!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 1, 2016
Wouldn't even make offer nor deal online, wanting to drag you to the dealership, imagine that!
5 of 5 people found this review helpful.
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Mar 16, 2016
zsirfan
Followed up after initial contact.
Is this review helpful? Yes | No
Mar 14, 2016
Good follow up
Is this review helpful? Yes | No
Feb 21, 2016
I wish I could see photos of vehicle, nice price and mileage
1 of 1 people found this review helpful.
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Jan 31, 2016
Good customer service
0 of 1 people found this review helpful.
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Dec 8, 2015
late follow up and didn't know my concerns
Is this review helpful? Yes | No
Nov 14, 2015
Cedp29
I had been emailing with a salesman and I told him the price I wanted to be at out the door. I drove over an hour to come see the car thinking we would have a deal and to my surprise the sales manager says to me that he can't do the price I told them. Talk about a waste of my time driving all the way out there for nothing.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Nov 5, 2015
Never went there, slow response on questions.
Is this review helpful? Yes | No
Oct 1, 2015
Really great response
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Sep 22, 2015
I loved the car. Best choice!
Is this review helpful? Yes | No
Sep 13, 2015
Very good so far no problems and they work wyh u
Is this review helpful? Yes | No
Sep 2, 2015
Very good
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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