Berwyn Kia

Good dealer. Great car. Jackie was a pleasure to work with.

Very helpful. Shopping around, it’s a little far to drive and no time to do it!

BUYERS BEWARE! The dealership responded quickly, I went for a test drive the next day and we negotiated a price. Only to be told after 3 hours of sitting get around, that the vehicle "could not be sold", they claimed it had damage they were unaware of. The next day or was listed cargurus and their own website for $5k more than the original asking price. They claimed the vehicle had issues they were unaware of and they were removing it from inventory . I think they made a deal they didn't want to honor. How can any dealership have a vehicle on their lot or over a week, that is advertised, but not ready to be sold? Seemed very fishy, dishonest and I will never deal with this dealership again. I contacted Kia Corp to report their unsavory business practices.

contacted me

I always phone first to verify if a car is still available or going through service, especially when not an actual picture of a car is not visible. I was told it was available to view but then received a call back telling me it was being detailed and it would be back on Saturday. I called Saturday and was promised a call back no return call, do I called them again. The car wouldn't be back until Monday we will call you as soon as it arrives. Monday no call yet around 1 I called and the car had returned about 30 mins ago. Perfect! I will be there around 730 to look at it and obtained the name of a Manager to ask for when I arrive. Around 7:45 I call because Im stuck by a train and ask is the 2012 Cruze still there. Oh yes ma'am its still here, ok thanks I will be there in 10 mins. As I arrive a salesman greets me as I am walking up. I advise i am there to see the 2012 Cruze he stops in his tracks and says Oh that car is gone! I was furious!! I just called and they said the car was here...Oh they probably thought you meant this 2015 Cruze...really I specifically said 2012! Of course being a salesman trying to push the 2015 its 3 years newer. Yes and 3K more than what my budget is NO THANK YOU

Sold vehicle without notifying me and still continued affirming appointment. Salesman with whom I had a specific appointment went on vacation two days before that appointment- didn't appear to be any communication between dealership and whoever was managing the automated email and text contacts - they continued after I showed up for the 'non-appointment.' Both frustrating and irritating. Lousy business model and customer care

Emails are extremely professional, unfortunately I provided explicit interest in very specific car AND my circumstances: Ohio online shopper with a sweet trade-in. Continue to describe the basics of their dealership, basic specs of Optima's, and constantly inviting me to "drop on by for a test drive". AND I've replied to every email with invite to either 'dealer trade' with my local Kia dealership I've bought 3 Kia's from -or- contact their management/sales depts. to verify the value & condition of my Kia trade-in, -or- ...guess they don't want my money