Hi-Line Garage

6411 E. Independence Blvd.
Charlotte, NC 28212

Sales: (704) 879-3409

No-Haggle Dealer

Today 9:00 AM - 5:00 PM
(Closed Now)
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https://static.cargurus.com/images/forsale/2018/07/10/09/23/2015_bmw_x4-pic-6459998335550839323-152x114.jpeg

2015 BMW X4 xDrive28i AWD Used Cars in Charlotte, NC 28212

Great Deal
$5,300 BELOW
CarGurus IMV of $32,231

Price: $26,931

Mileage: 26,086

Location: Charlotte, NC 28212

Average time on market: 43 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Sparkling Brown Metallic Description: Used 2015 BMW X4 xDrive28i AWD for sale - $26,931, 26,086 miles with Bluetooth, Driver Assistance Package, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/06/09/04/37/2015_mercedes-benz_cls-class-pic-114031846140725155-152x114.jpeg

2015 Mercedes-Benz CLS-Class CLS 400 4MATIC Used Cars in Charlotte, NC 28212

Great Deal
$4,629 BELOW
CarGurus IMV of $37,129

Price: $32,500

Mileage: 35,192

Location: Charlotte, NC 28212

Average time on market: 26 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Iridium Silver Metallic Description: Used 2015 Mercedes-Benz CLS-Class CLS 400 4MATIC for sale - $32,500, 35,192 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Premium 1 Package, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2018/06/04/21/25/2015_bmw_x1-pic-6155718456933856796-152x114.jpeg

2015 BMW X1 xDrive28i AWD Used Cars in Charlotte, NC 28212

Great Deal
$3,020 BELOW
CarGurus IMV of $21,855

Price: $18,835

Mileage: 40,969

Location: Charlotte, NC 28212

Average time on market: 41 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Valencia Orange Metallic Description: Used 2015 BMW X1 xDrive28i AWD for sale - $18,835, 40,969 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Ultimate Package, Comfort Package, Climate Package
https://static.cargurus.com/images/forsale/2018/05/29/10/00/2015_bmw_4_series-pic-101626041880868538-152x114.jpeg

2015 BMW 4 Series 428xi xDrive Gran Coupe AWD Used Cars in Charlotte, NC 28212

Great Deal
$3,858 BELOW
CarGurus IMV of $23,065

Price: $19,207

Mileage: 60,477

Location: Charlotte, NC 28212

Average time on market: 34 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Imperial Blue Metallic Description: Used 2015 BMW 4 Series 428xi xDrive Gran Coupe AWD for sale - $19,207, 60,477 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Bluetooth, Backup Camera, Premium Package, Comfort Package, Climate Package
https://static.cargurus.com/images/forsale/2018/07/03/09/24/2015_bmw_x5-pic-7261677550972004329-152x114.jpeg

2015 BMW X5 xDrive50i AWD Used Cars in Charlotte, NC 28212

Great Deal
$4,040 BELOW
CarGurus IMV of $39,882

Price: $35,842

Mileage: 48,658

Location: Charlotte, NC 28212

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Dark Graphite Metallic Description: Used 2015 BMW X5 xDrive50i AWD for sale - $35,842, 48,658 miles with Leather Seats, Sunroof/Moonroof, Executive Package, Navigation System, Bluetooth, Backup Camera, Climate Package, Luxury Package
https://static.cargurus.com/images/forsale/2018/07/19/09/19/2015_lexus_es_350-pic-1199048821610296543-152x114.jpeg

2015 Lexus ES 350 Used Cars in Charlotte, NC 28212

Great Deal
$2,533 BELOW
CarGurus IMV of $24,425

Price: $21,892

Mileage: 51,611

Location: Charlotte, NC 28212

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2015 Lexus ES 350 for sale - $21,892, 51,611 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Memory Package, Backup Camera, Luxury Package
https://static.cargurus.com/images/forsale/2018/07/01/19/22/2015_bmw_2_series-pic-2842225672711169543-152x114.jpeg

2015 BMW 2 Series 228i Convertible RWD Used Cars in Charlotte, NC 28212

Good Deal
$2,304 BELOW
CarGurus IMV of $27,804

Price: $25,500

Mileage: 31,115

Location: Charlotte, NC 28212

Average time on market: 29 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Mineral White Metallic Description: Used 2015 BMW 2 Series 228i Convertible RWD for sale - $25,500, 31,115 miles with Sport Package, Leather Seats, Driver Assistance Package, Navigation System, Bluetooth, Backup Camera, Premium Package, M Sport Package
https://static.cargurus.com/images/forsale/2018/07/17/09/44/2015_mercedes-benz_cla-class-pic-8892187391150794791-152x114.jpeg

2015 Mercedes-Benz CLA-Class CLA 250 Used Cars in Charlotte, NC 28212

Good Deal
$2,535 BELOW
CarGurus IMV of $21,535

Price: $19,000

Mileage: 46,036

Location: Charlotte, NC 28212

Average time on market: 21 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Mountain Gray Metallic Description: Used 2015 Mercedes-Benz CLA-Class CLA 250 for sale - $19,000, 46,036 miles with Premium 1 Package, Bluetooth, Backup Camera, Navigation System, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/09/14/2015_lexus_gs_350-pic-6020613502904547010-152x114.jpeg

2015 Lexus GS 350 F Sport RWD Used Cars in Charlotte, NC 28212

Good Deal
$2,102 BELOW
CarGurus IMV of $27,102

Price: $25,000

Mileage: 61,712

Location: Charlotte, NC 28212

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Obsidian Description: Used 2015 Lexus GS 350 F Sport RWD for sale - $25,000, 61,712 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2018/07/08/09/11/2015_infiniti_qx60-pic-3769950322364769255-152x114.jpeg

2015 INFINITI QX60 FWD Used Cars in Charlotte, NC 28212

Good Deal
$2,496 BELOW
CarGurus IMV of $27,033

Price: $24,537

Mileage: 50,914

Location: Charlotte, NC 28212

Average time on market: 26 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Black Obsidian Description: Used 2015 INFINITI QX60 FWD for sale - $24,537, 50,914 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Premium Package
https://static.cargurus.com/images/forsale/2018/06/17/11/52/2015_bmw_4_series-pic-1370123368514974049-152x114.jpeg

2015 BMW 4 Series 428i Gran Coupe RWD Used Cars in Charlotte, NC 28212

Good Deal
$2,995 BELOW
CarGurus IMV of $26,209

Price: $23,214

Mileage: 33,713

Location: Charlotte, NC 28212

Average time on market: 28 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Jatoba Brown Metallic Description: Used 2015 BMW 4 Series 428i Gran Coupe RWD for sale - $23,214, 33,713 miles with Bluetooth, Driver Assistance Package, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/07/18/09/40/2015_lexus_es_350-pic-3938342758222183143-152x114.jpeg

2015 Lexus ES 350 Used Cars in Charlotte, NC 28212

Good Deal
$2,419 BELOW
CarGurus IMV of $25,726

Price: $23,307

Mileage: 40,280

Location: Charlotte, NC 28212

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Fire Agate Pearl Description: Used 2015 Lexus ES 350 for sale - $23,307, 40,280 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Memory Package, Backup Camera, Premium Package, Luxury Package
https://static.cargurus.com/images/forsale/2018/06/29/09/40/2015_bmw_3_series-pic-2742414149776626047-152x114.jpeg

2015 BMW 3 Series 320i xDrive Sedan AWD Used Cars in Charlotte, NC 28212

Good Deal
$2,083 BELOW
CarGurus IMV of $21,079

Price: $18,996

Mileage: 31,550

Location: Charlotte, NC 28212

Average time on market: 32 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Jet Black Description: Used 2015 BMW 3 Series 320i xDrive Sedan AWD for sale - $18,996, 31,550 miles with Driver Assistance Package, Sunroof/Moonroof, Navigation System, Appearance Package, Bluetooth, Premium Wheels, Backup Camera, Heat Package, Climate Package
https://static.cargurus.com/images/forsale/2018/07/16/20/37/2013_bmw_3_series-pic-8848695679064844763-152x114.jpeg

2013 BMW 3 Series 335i Sedan RWD Used Cars in Charlotte, NC 28212

Good Deal
$2,791 BELOW
CarGurus IMV of $22,791

Price: $20,000

Mileage: 51,761

Location: Charlotte, NC 28212

Average time on market: 32 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Mojave Metallic Description: Used 2013 BMW 3 Series 335i Sedan RWD for sale - $20,000, 51,761 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Premium Package, Comfort Package, Climate Package
https://static.cargurus.com/images/forsale/2018/07/12/09/23/2014_lexus_gs_350-pic-2314857800143767004-152x114.jpeg

2014 Lexus GS 350 RWD Used Cars in Charlotte, NC 28212

Good Deal
$2,723 BELOW
CarGurus IMV of $23,709

Price: $20,986

Mileage: 67,215

Location: Charlotte, NC 28212

Average time on market: 45 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Liquid Platinum Description: Used 2014 Lexus GS 350 RWD for sale - $20,986, 67,215 miles with Bluetooth, Leather Seats, Backup Camera, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 18, 2018
The dealer contacted me regarding the car. But when I asked about the trade value for a 2015 Corvette Z06 with 6,000 miles, I was given the run around that they valued the vehicles based on nationwide pricing. Because a dealer in Houston, Texas was supposedly offering one for $56,000, I was told mine was worth only $54,000. Another dealer has offered me over $62,000 for the same car. I would never do business with Hi-Line Garage.
1 people found this review helpful.
Jul 16, 2018
Fast response, courteous people
Jul 10, 2018
great service & vehicle so far we bought this one over others & infinite QX60. This vehicle is amazing with power & luxury
Jun 30, 2018
Dealer's agent was very helpful and explained everything we questioned in easy to understand answers. We have been pleased with their services.
0 people found this review helpful.
Jun 29, 2018
GuruWTL32
Although I didn’t purchase a car here. Erick was very professional and would recommend him.
Jun 26, 2018
Marvnguru
Great dealer great service. Had what I wanted and made the process Fast and easy
Jun 20, 2018
Responded quickly
Jun 4, 2018
Great Experience. They were very helpful and responsive. The representative that assisted me was highly skilled and knowledgeable about the car I purchased. The fleet of vehicles all appeared in excellent condition. I would buy there again.
0 people found this review helpful.
Jun 3, 2018
GuruZ953J
They were prompt at responding!
May 30, 2018
Cars were in great condition however I decided the CLS was not for me. I would definitely buy from these guys
May 30, 2018
I received a prompt response from Bryan. He was cordial and informative and i enjoyed my email correspondence with him. I ended up getting a vehicle elsewhere due to familial ties and a better deal, but Hi-Line had great value and great service from my limited encounters.
May 14, 2018
Billrock1965
5
Communicated well with me
May 13, 2018
Staff was friendly and helpful.
May 10, 2018
Pbruns20
They were good about responding and following up on my questions.
May 9, 2018
Philip Altizer
Smooth hassle free transaction.
May 6, 2018
JazzyJae
Excellent customer service!
May 1, 2018
Great car and good people. Not sure about their test drive restrictions, but whatever. Thanks for my ride!
1 people found this review helpful.
May 1, 2018
Very nice people at this dealership, unfortunately we just couldn't make the numbers work for both parties. Recommended, none the less.
Apr 28, 2018
KateMcD
Quick response to car listed on internet.
Apr 24, 2018
This Dealership has great high end cars at prices below most other places . They have friendly, professional, and low preasure sales people who are very helpful. I would highly recommend them.
Apr 18, 2018
Outstanding response and quick confirmation on vehicle status....
Apr 18, 2018
Janice2082
Knowledgeable, helpful, responsive, patient with all my questions and accommodating based on my schedule
Apr 10, 2018
It was an honest mistake when salesman forgot to call about the car was still in stock.Thank you and have a Blessed day.
Apr 7, 2018
Good followup.
Apr 4, 2018
GuruZ7P5P
Great dealership with a large selection of high end cars. Erik Covus was great,, new the product did not push,, Financing with Rob went smoothly.. just a great buying experience all round.
Apr 2, 2018
I wanted to buy a BMW and have it shipped to CT. I agreed to buy the car at the advertised price. They asked for my driver's lenience and proof of insurance. (This seem strange because they were not registering the car, I was.) They later sent me a buyers agreement with a $599 Documentation fee on it. They should have disclosed this fee upfront. I was providing the documents and they were trying to make their profits on this ridiculous fee. They are advertising low prices only to get you to commit and then trying to slip in the fee at the last minute. Buyer Beware!!!!!
3 people found this review helpful.
Response from current dealership:
Thank you for taking time to provide valuable feedback. We sincerely regret that your experience with our dealership wasn't a great one! We obtain drivers license on all deals in order to stay in compliance with state and OFAC regardless of the registration. The insurance verification is also required by state to provide temporary license plate. Our $599 documentation fee is disclosed on our website as well as many other third party sites. We try our best to provide an outstanding and transparent experience to each and everyone of our clients while delivering an outstanding value. My name is D
 More ...
Mar 30, 2018
ghaywood
Great communication.
Response from current dealership:
Than you for providing valuable feedback!
Mar 28, 2018
It was a typical car buying experience. My main concern was some features listed in the advertisement for the vehicle wasn't on the vehicle i.e. tinted windows and 1 yr subscription to XM Radio so definitely pay attention and if possible go over every feature listed while there don't allow them to rush you no matter how busy they are. I would recommend bringing the original ad with you. Sales person was supposed to send and follow up with some things and after I called a few times he never followed thru. My items weren't deal breakers so I let it go. Price for vehicle and packages real good especially compared to my area and people while there were friendly but check and double check everything before signing and leaving.
3 people found this review helpful.
Response from current dealership:
Thank you for your valuable feedback! We greatly appreciate your business. While we try our best to post our vehicle listings as accurately as possible, human error is possible. Please remember that the options are listed from the vehicle build data when new which included the one year subscription. Also, your vehicle is equipped with factory window  tint. We hope this information is helpful and thank you again for your business.
Mar 9, 2018
This was an incredibly easy and enjoyable buying process. We love the vehicle too!
1 people found this review helpful.
Response from current dealership:
Robert, Thank you for your business and we hope you enjoy your beautiful vehicle!
Mar 7, 2018
GuruZC51T
Good experience..I would recommend this dealer to my friends and family.
Response from current dealership:
We appreciate your feedback and thank you for your business! We hope to see you again in the future.
Mar 6, 2018
Salesman enjoyed arguing over my request for a self-paid third party inspection. After relenting, forced the cancellation of the scheduled inspection.
3 people found this review helpful.
Response from current dealership:
David,
Thank you for taking time to provide valuable feedback. We welcome third party inspection. We prefer those to be performed at franchised dealers primarily. We thank you for the opportunity you provided and would love to assist you in your purchase. My name is Darren Robinson and I'm a team leader. I'd love to reach out to you further.
Feb 21, 2018
Jolarte81
It was good
Response from current dealership:
Thank you for your review.
Feb 20, 2018
LooGuru
5
I ended up buying a car somewhere else before getting to this dealership, but the emails and messages I received from Bryan of Hi-Line Garage were courteous and helpful. I received timely responses and good information on the vehicles I had expressed an interest in. I would definitely consider Bryan and this dealership the next time I am in the market for a vehicle.
Response from current dealership:
Thank you for taking time to provide valuable feedback. We appreciate the opportunity and love to assist you in a future purchase.
Feb 14, 2018
BRYAN responded immediately. Ended up being the perfect car for us transaction was very easy and smooth would definitely deal with BRYAN again at HI LINE garage.
1 people found this review helpful.
Response from current dealership:
Thank you for the feedback Ronald! It was a pleasure doing business with you!!
Feb 3, 2018
cleaned car while doing paper work. Very good customer service from Erick. Will definitely trade with them again and send others. Very good dealership and they don't pressure you to buy.
Response from current dealership:
Thank you for the feedback Earl! We appreciate your kind words and are glad to hear that we went above and beyond your expectations!! Enjoy the new ride!!
Jan 30, 2018
Great!
Response from current dealership:
Thank you for the feedback Christina!
Dec 22, 2017
Great service two hours in and out
Response from current dealership:
Thank you for the feedback Derrick! Always nice to hear we have another happy customer with an easy buying experience!!
Dec 21, 2017
Isaiah Jarvis
Very nice people , I didnt get a car from them but they had great customer service
Response from current dealership:
Thank you for the feedback Isaiah! We appreciate you coming in, and please keep us in mind whenever you decide to purchase your next vehicle!!
Dec 16, 2017
I bought this car. So far excellent Job!
Response from current dealership:
Thank you for your business Chad and for providing us with your feedback! Enjoy the new ride!!
Dec 11, 2017
GuruDFVDQ
Great experience, no pressure to buy.
Response from current dealership:
Thank you for your valuable feedback. We are here to assist you anytime.
Dec 10, 2017
Excellent service
Response from current dealership:
Billy, Thank you for your business! We hope you enjoy your vehicle.
Dec 1, 2017
I purchased the vehicle. My salesperson Erick was a pleasure to work with. Great communicator. Very forthright and honest. After purchasing the vehicle, I went into see Rob in charge of finance. He was also a pleasure to work with. Explained in detail each and every document I needed to sigh without me asking. I highly recommend Hi-Line Garage if your looking for a fair price and integrity. Thanks for making the buying experience a pleasurable one.
0 people found this review helpful.
Response from current dealership:
Thank you for the feedback Ken! We love that you took time out of your day to tell us your story and how helpful our team was in assisting you!! Hope to see you again soon!!
Nov 28, 2017
Very prompt, very helpful
Response from current dealership:
Thank you for the feedback Johnnh!
Nov 25, 2017
They were pleasant and helpful. I did not purchase the vehicle, but it was not because of anything that they did or did not do.
Response from current dealership:
Thank you for the feedback Bonnie! We hope to see you soon, and please keep us in mind whenever you are ready to purchase your next vehicle!!
Nov 23, 2017
Amazing place ! Really nice people and a fun experience!
Response from current dealership:
Thank you for the feedback Justin! Glad to hear you had a nice experience!!
Nov 12, 2017
cinthiacruz
I was contacted by a helpful and professional individual. We decided to go with another vehicle but we’re very pleased with the services this dealer gave us. Keep up the good work. I will be a returning customer!
1 people found this review helpful.
Response from current dealership:
Cinthia, Thank you for taking time to provide us with valuable feedback! We greatly appreciate the opportunity and glad that you were able to find a vehicle of your choice. We'd love to assist you with your vehicle needs in the future.
Nov 11, 2017
I was given 2 different final prices and facts about the truck were not given. I decided to return the check of 25k that was made to them back to the NIHFCU Bank.
3 people found this review helpful.
Response from current dealership:
Ola, we're terribly sorry to hear your experience with us wasn't a pleasant one! We are a "No Haggle" pricing store. We display our best value prices on each vehicle and there are no deviations from the advertised prices. The prices are often adjusted based on the market conditions and other factors. We sincerely apologize if there was a miscommunication in our process and completely understand and respect your decision. Best of luck to you in your vehicle purchase,
Nov 2, 2017
Drove from Greenville Sc to this dealership only to get low balled on my trade. We were only $1000 off from a negotiation price that I felt comfortable with but they would not work with me. Wasted 3 hours!!!
4 people found this review helpful.
Response from current dealership:
Thank you for the opportunity. We go through great lengths to ensure our clients are aware of our "No Haggle" pricing policy. We provide the best value through an enormous amount of research while eliminating the hassle, pressure, games and gimmicks! We sincerely apologize if our policy doesn't meet your expectations. If your other options do not work out as you've planned, we'd love to have you as a customer.
Oct 31, 2017
Very friendly, no pressure to buy.
1 people found this review helpful.
Response from current dealership:
Tim,
Thank you for your valuable feedback. We are here to assist you anytime.
Oct 13, 2017
Very Happy with the experience. Judy was wonderful. We ended up buying the car that day. Thank you Judy.
1 people found this review helpful.
Response from current dealership:
Glenn,
Thank you for taking time to provide valuable feedback. We are grateful to have you as a part of Hi-Line Garage family and hope you and your family enjoy your beautiful vehicle.
Oct 4, 2017
chryswoodson
Got back to me quickly and was Very helpful and informative and no pressure
1 people found this review helpful.
Response from current dealership:
We greatly appreciate your feedback and would love to have you as a customer.
Sep 12, 2017
Bpaco
Outstanding selection of high quality luxury cars at excellent prices. Great overall experience
1 people found this review helpful.
Response from current dealership:
Thank you for your review. We are glad to have you as a customer.
Sep 6, 2017
Guru97BLD
made fast contact. very helpful
1 people found this review helpful.
Response from current dealership:
Thank you for taking time to provide us with valuable feedback. We greatly appreciate the opportunity and here to assist you when you're ready to make a purchase.
Aug 29, 2017
Customer service was incredible! Felt like family going in there. Dealt with Bryan, who didn't try to BS us in any way. We felt we weren't getting screwed over at any point or taken advantage of. Beautiful, high class cars on the lot with low prices! Reccomend to everyone!
Response from current dealership:
Kyle,
We greatly appreciate your kind words. Thank you for your business! We've enjoyed having you as a customer and a new member of Hi-Line Garage family!
Aug 28, 2017
The sales person contacted me and gave me the information about the car...but it seemed like he was largely going through the motion and did not seem to have much interest. I had to follow up many times to get responses and finally after some such was told, the car was sold. Was not happy with the interactions...
14 people found this review helpful.
Response from current dealership:
Thank you for taking time to leave valuable feedback! We sincerely apologize if our level of service wasn't superior! In reviewing the file we noticed that there were 7 emails as well as 8 phone calls sent to you with information. We feel that any more contact during a few day span would aggravate our clients during their busy schedules. If there are any other vehicles of interest in our inventory, we would love a chance to improve your service experience.  
Aug 20, 2017
Quilted me a price, then when they sent the bill of sale, claimed the wrong stock number came to their CRM, and had a different vehicle on it. They were prepared to accept a wired payment knowing they were giving the wrong car. I even validated the price in email on this car. Sad actually. They lost a sale. Would never recommend.
8 people found this review helpful.
Response from current dealership:
Thank you for taking time to leave us valuable feedback! We regret that we weren't able to provide a level of service worthy of our reputation. In reviewing the file we noticed the initial incoming lead showed you were interested in an Audi A5 Coupe. The buyers order was issued accordingly! Later in the process we noticed you were interested in the convertible instead. We sincerely apologize for the inconvenience and working hard everyday to improve.
Aug 16, 2017
Great experience. Although they would not negotiate the price, Matt was a great salesman.
2 people found this review helpful.
Response from current dealership:
Thank you for providing your feedback Stacey
Aug 14, 2017
I was contacted right away. Ja Ja was patient, knowledgeable and a pleasure to work with. He made a special effort to come in and work with me due to my limited schedule. The experience was seamless. I came in pre-approved but they found better financing. Great experience and love my new car!!!
3 people found this review helpful.
Response from current dealership:
Thank you so much for providing us with you feedback. We are pleased to hear that your buying experience was such a great one!
Aug 5, 2017
Guru964WM
Very professional
Jul 31, 2017
The gray BMW was sold, but we purchased another BMW on site. Joe Scarpino was a joy to work with! I have already recommended him to a friend,.
1 people found this review helpful.
Response from current dealership:
Thank you for taking you time to provide us with feedback Bob, it was a pleasure doing business with you!
Jul 11, 2017
Guru9K77T
Let me preface my review with a little background. As a second generation pre-owned car buyer (Dad taught me well), I buy luxury vehicles online or at a local dealership that meet certain criteria; model, cleanliness, performance, price, and financing...and most importantly, service. If you don't treat me with dignity, I walk. My last two purchases from other dealers have been David Hasselhoff's Escalade for my wife (why - lol), and a CLS550 for myself. This is the first time I've bought from Hi-Line Garage, by chance looking for a Maserati and ending up with a beautiful BMW 740Li M-Sport, Executive Package...OMG, loved the car, loved the drive, the cleanliness, and of-course price...can't beat the price. But since everything began online, my first experience was with Purnell (Sales Professional) and Darren (Sales Manager). Great guys. They did everything to give me the right information and to make me feel comfortable with purchasing a car as a new customer some 500 miles away. So, I made the deal, pending an actual visit to the NC...flew in and got picked up at the airport by Purnell. When I walked into the building, the deal was as good as sold in my mind. The comfortable unassuming layout, the welcome by the staff, the no-hassle paperwork, and the attention to my needs. By the way, there were plenty of local shoppers; as we drove up to the dealership, there must have been a dozen other shoppers and families walking around the lot. I think I may have even sold a car while I was waiting for mine to get ready :). Guys, I'm hooked forever...just keep bringing in the cars I want and we have deals for the rest of time :). My brother will be calling you soon. Keep up the good work.
7 people found this review helpful.
Response from current dealership:
We appreciate you taking the time to provide us with such a detailed interaction with us. It truly was a pleasure doing business with you and we are so happy to know that we made your buying experience as enjoyable as possible! Look forward to seeing you again in the near future!!
Jul 8, 2017
Great sales team.....Actually went back the second day to purchase my vehicle.
Response from current dealership:
Thanks for the feedback.
Jul 8, 2017
Contacted right away
Response from current dealership:
Thank your for the feedback Melinda!
Jun 28, 2017
Ginna Hromyak
Bought the car. Lots of activity, had to wait a long time for paperwork and tag. Our representative was courteous and extremely knowledgeable. He went out of his way to be helpful during our transaction, even drove us to the bank so we could Get our check to make he purchase. Luv the car we bought.
Response from current dealership:
Thank you Ginna for giving us your feedback regarding you purchase. Hope you are enjoying the new ride! And look forward to seeing you again soon!!!
Jun 27, 2017
Joe and Darrin were awesome! Very helpful, courteous and fun. Financing went smooth. Best car buying experience ever! HLG garage rocks!!
1 people found this review helpful.
Response from current dealership:
Thank you for the kind words and valuable feedback Louise! It was a pleasure doing business with you :)
Jun 27, 2017
I normally dread dealerships, but had a great experience here. Very impressed.
1 people found this review helpful.
Response from current dealership:
Thank you Scott for your valuable feedback!
Jun 15, 2017
Make sure you ask for Erick Cover he knows his cars well and is very nice. You want have to worry about being harassed about prices, because they are already marked lower than they should be. I was always worried about being harassed and the distance it was away from me but please just give them a chance you never know what might happen. Don't forget ask for Erick Cover
1 people found this review helpful.
Response from current dealership:
Thanks for the kind words Richard, we hope you are enjoying the new ride!
Jun 14, 2017
I have been trying to get this car for a month. The finance manager never got back to me, and the Sales man(Tony) never seemed to remember me when I called to follow up. I would love to purchase the car...just wish someone would follow up
5 people found this review helpful.
Response from current dealership:
Britney,
Thank you for your feedback. Our records indicate that there has been several emails sent to you! Perhaps the emails are being stored in your "Spam" folder. We apologize for the inconvenience.
Jun 7, 2017
Went out on a hot day me and my brothere where in the process of gettin a car but the sales person left us standing outside for 15 minutes...he eventually sent another guy out to talk but the guy never spoke or introduced himself to us...while me and brother was looking at car the guy who was standing with us jist walks off as if we wasnt there terrible service and i was trying to actually get a vehicle that day smh
7 people found this review helpful.
Response from current dealership:
Tyrone,
Thank you for taking time to provide valuable feedback. Our goal is to provide the best possible level of service for each and everyone of our clients. Regretfully, your experience at Hi-Line wasn't a great one and we apologize. We would love the opportunity to gain your respect.
Jun 7, 2017
Email, then contact. Car was ready, good experience.
1 people found this review helpful.
Response from current dealership:
Tom, Thank you for the feedback and we greatly appreciate the opportunity.
May 27, 2017
Such an amazing experience buying our car here!
Response from current dealership:
Domine,
It has been our pleasure! Thank you for your business and we hope you enjoy your vehicle!
May 25, 2017
GuruRB1T
Awesone service. Thank you Mr. Darren. Robinson for your patience and professional service.
1 people found this review helpful.
Response from current dealership:
Thank you for your feedback. We appreciate your business and hope you enjoy your vehicle!
May 24, 2017
Dealer contacted me several times, but, I just kept missing out on responding.
1 people found this review helpful.
Response from current dealership:
Thank you so much for the opportunity. We hope to be able to assist you in the best way possible.
May 23, 2017
GuruF421
very bad maner of the salesman.he was try to sell me vehical with air condining problem and explain me that car is under warranty so i can buy now and take to delers. Afetr i spend 38000. $ ????????????
8 people found this review helpful.
Response from current dealership:
Thank you for your feedback and please accept our apologies if you didn't have a great experience with Hi-Line. In order to proceed with a test drive and purchase of a vehicle, we must obtain necessary information such as Drivers License. Failure to prove the information will stop our process. Furthermore, the vehicle you were interested in was in the service process. We retrieved the vehicle since you drove from a distance. Our goal wasn't to sell you a vehicle which needed immediate servicing. We do apologize for the lack of communication during this process.
May 6, 2017
Keyonna Williams
Great dealer! My salesperson Darren Robinson was excellent. I would highly recommend this dealer and salesperson. I ended up with a different car that I loved and that was recommended by Darren.
3 people found this review helpful.
Response from current dealership:
Keyonna,
Thank you for taking time to provide valuable feedback. We appreciate your business. Enjoy the beautiful BMW!
May 5, 2017
I liked Don a lot and it was my smoothest car purchase ever. thanks!
1 people found this review helpful.
Response from current dealership:
Alyson,
Thank you for the positive feedback. We appreciate the opportunity to serve you and hope that you enjoy the vehicle.
May 4, 2017
The sales gentleman called me back the next day to give me information and also emailed me information as well about the vehicle I was looking at very knowledgeable on the car and very polite . Was not pushy at all !
1 people found this review helpful.
Response from current dealership:
Sandra,
Thank you for the feedback and the opportunity.
Apr 27, 2017
Responsive. Get me informed. Good experience
1 people found this review helpful.
Response from current dealership:
Hank,
We appreciate the constructive feedback and thank you for the opportunity.
Apr 25, 2017
Great
1 people found this review helpful.
Response from current dealership:
Rashai,
Thank you for the positive feedback and the opportunity.
Apr 24, 2017
Courteous, but not very responsive. Like they weren't that interested in selling the car.
2 people found this review helpful.
Response from current dealership:
Tim,
Thank you for your constructive feedback. Although, regretfully we weren't able to provide you a level of service worthy of Hi-Line Garage. Should you decide to visit us in the future, we will certainly provide you with a much better experience.
Apr 21, 2017
He was absolutely excellent! Returned all my phone calls & answer all my questions. I give him a 10!!! Keep up the great customer service..
Response from current dealership:
Greg,
Thank you for the feedback. We appreciate the opportunity to earn your business.
Apr 20, 2017
Dealer very responsive and reached out to provide information
Response from current dealership:
Garry,
Thank you for taking time to provide feedback. We are also grateful for the opportunity.
Apr 18, 2017
The customer service was great. Although the salesman that we had an appointment had left by the time we got there they connected us with Ken and he took care of us from the test drive to the final sale.
Response from current dealership:
Evette,
Thank you for your constructive feedback. We greatly appreciate your business and hope you enjoy your vehicle.
Apr 9, 2017
Has only been a week, but I'm very happy so far. I worked with Bryan who did a great job and was responsive throughout the process. I had been looking for almost 6 months for a particular color combo & feature set and knew the market. The car was priced well, but had more miles than I wanted. I decided to still check it out and was surprised with the overall good condition. Bryan was also diligent in following up in the days after to ensure my insurance was figured out and to answer any questions I had. My only complaint is with the speed of operations. Admittedly, it was a busy Saturday afternoon when I first visited, but it took 45 minutes before I could test drive the car. When I returned to buy the car by appointment later that week it took almost 2 hours, despite me paying cash. I may be an anomaly, but once I decide what I want, I'd like to check out ASAP. The pressure to buy a warranty was applied, but not inappropriate. I didn't discount a star because I think this is more of an industry problem than something specific to Hi Line. I would happily buy from them again, and plan to refer others. For what it is worth, I checked with a few friends who work with numerous dealers in town and they felt Hi-Line was a respectable group.
2 people found this review helpful.
Response from current dealership:
Thank you for taking your time to provide us with such valuable feedback Alexander. We are pleased to hear that you were able to find and purchase the vehicle you wanted. Look forward to seeing you again in the near future, and hope you are enjoying the new ride!!!
Apr 8, 2017
Good dealer to work for. They would not budge on the price. Purchased the vehicle either way.
1 people found this review helpful.
Response from current dealership:
Thanks for providing your feedback Sammy!
Mar 22, 2017
Guru9WDK
The dealer is respond but the car was never available to see. When it did become available, we went to see the car the next day after notifying the dealer that we were on our way with more than enough time to respond. When we arrived, the car had already been sold the day before! A waste of my time in a part of town that is very difficult to travel due to construction and traffic. Do not recommend using this dealer.
4 people found this review helpful.
Response from current dealership:
Thank you for taking time to provide valuable feedback. We have clients from all over the globe who purchase vehicles sight unseen. We also have to provide the same opportunity to each customer as long as a vehicle is offered for sale. We do apologize if this caused you inconvenience and we weren't able to provide you with a great level of service. We would love an opportunity to provide you with a level of care and attention you deserve in order to regain your trust.
Mar 5, 2017
Gary Bianchi
Hi line is great even though we haven't found the right car for me, they are still looking.
Response from current dealership:
Thanks for the valuable feedback Gary. Please let us know if we can be of any further assistance. We look forward to doing business with you in the near future!!
Feb 27, 2017
Fast, friendly service - made it painless.
Response from current dealership:
Gail,
Thank you for your feedback and we greatly appreciate your business. Enjoy the car!
Feb 17, 2017
The dealer was responsive but sold the car before I got all of the facts I needed to make an offer from 2,000 miles away.
0 people found this review helpful.
Response from current dealership:
I'm sorry you were unable to get the car you wanted, we apologize, our inventory does move at a fairly quick pace. Please keep us in mind in the future
Feb 9, 2017
Srey527
They definitely contacted me quickly and often.
1 people found this review helpful.
Response from current dealership:
Thank you for your feedback as well as the opportunity to earn your business.
Feb 9, 2017
ION_123808
Good
Response from current dealership:
Thank you for your review! We appreciate the opportunity.
Feb 8, 2017
I met with Marc. What a wonderful and refreshing experience it was to have a sales person, listen and assist with my needs, not that of the company. Marc did such an amazing job, I purchase the vehicle on the spot. Great Customer Services goes a long ways, forever. Thanks, Marc & Hi Line Garage
2 people found this review helpful.
Response from current dealership:
Thank for Markita for such kind words and providing us with your input. It means a lot to us to know that we made your purchasing experience an enjoyable one. We look forward to seeing you in the near future & hope you enjoy the new ride!!!
Jan 27, 2017
Very responsive. I've bought a car from them in the past. Good and fair.
Response from current dealership:
Jeanne,
Welcome back! Thank your for your feedback as well as the second opportunity!
Jan 21, 2017
I haven t gone yet. im.going next thursday....but I ll kerp you postef.....
0 people found this review helpful.
Response from current dealership:
Thanks for the feedback Frankie, look forward to doing business with you!
Jan 18, 2017
This dealer was awesome in putting me in my GLK-350
1 people found this review helpful.
Response from current dealership:
Thank you for the feedback Marlo! We are happy to hear that you are enjoying your new vehicle!! Look forward to seeing you in the near future : )
Jan 12, 2017
Friendly, knowledgeable and courteous (Tony Byrd).
2 people found this review helpful.
Response from current dealership:
Thanks for your feedback John
Jan 3, 2017
excellent
1 people found this review helpful.
Response from current dealership:
Thank you for the feedback Sree!
Dec 30, 2016
We went looking for a Lexus RX350, but ended up with a Volvo instead. The service professionals were conscientious, informative, and helpful.
1 people found this review helpful.
Response from current dealership:
Thank you for your kind words and the feedback Scott. We are pleased to hear we were able to help you with you buying experience! Hope you are enjoying the new ride, and we look forward to doing business with you again in the near future :)
Dec 27, 2016
I did not go there, but I had representatives contact me
1 people found this review helpful.
Response from current dealership:
Thank you for your feedback Robin, let us know if we can be of any further assistance to you!!
Dec 23, 2016
Great
2 people found this review helpful.
Response from current dealership:
Darryl,
Thank you for the review. We appreciate the opportunity to earn your business.
Dec 23, 2016
The dealership quickly responded and answered all of the questions I had concerning the vehicle.
1 people found this review helpful.
Response from current dealership:
Thanks for the feedback Glen.
Dec 18, 2016
Hi Line Garage was the best experience I have ever had with a purchase of a car!! People were fantastic in every way!! They pride themselves on "no hagggle" price for the product!! I am overjoyed with this concept!! Hi Line has my future business and I will recommend them at every chance I get!!
1 people found this review helpful.
Response from current dealership:
Thank you so much Donna for providing such valuable feedback! It is great to hear that we lived up to our expectations, and above all, were able to make your purchasing experience as easy and helpful as possible. Enjoy your new ride!!
Dec 4, 2016
Loved working with Tony!
Response from current dealership:
Thank you for providing your valuable feedback!!!
Dec 2, 2016
The representative call me and was very helpfully, although I decided not to buy a car from this dealership.
Response from current dealership:
Thanks for your feedback Jacquelyn! Keep us in mind when you are ready to purchase your next pre-owned vehicle, we would love to do business with you!!!
Nov 22, 2016
A great dealership the best I have delt with George
Response from current dealership:
Thank you for providing your valuable feedback!!! Glad to hear such kind words from another happy customer!
Nov 11, 2016
I have not yet bought a car, but I will definitely visit this dealership when ready to make a final decision. They knowledgable, personable, and not pushy.
Response from current dealership:
We are pleased to hear we lived up to you expectations! Keep us in mind when you are ready to purchase your next pre-owned vehicle :)
Nov 11, 2016
Stanford_Wilson
Great response time, I spoke with Jimmy who was very friendly and genuine. He wanted to make sure I got the vehicle i desired for the best price. When the vehicle was sold he immediately sent me more of their CLA listing that proved to be a better deal. Overall great experience.
Response from current dealership:
We are pleased to hear that you had such a great experience with us! It was a pleasure doing business with you, and we are happy that everything worked out for you!!
Nov 10, 2016
Excellent service and sales person Bryant was very nice and professional Love my new Mercedes benz sports Not the one I went for because it was sold But overall I am very pleased.
Response from current dealership:
Thank you Gladys for your feedback, we are pleased to hear that we were able to make your buying experience an happy and easy one! Hope you are enjoying the Mercedes!!
Oct 30, 2016
They do not understand they over inflate the price of a vehicle, when said vehicle has triple the mileage compared to customary/table vehicle age. I made them a very fair offer, they declined. They need to get connected to reality. In addition, they do not clearly disclose the additional $499 they add to the price of the vehicle "just because they can". If they don't want my monetary offer, I'm sure other dealer will be more than happy to take and enjoy it!!
11 people found this review helpful.
Response from current dealership:
Thank you for your feedback. We perform a vast amount of research before we price each vehicle to ensure the best value is provided! Therefore, we offer a "No Haggle" purchase environment which is very transparent! That is the reason our clients such as yourself contact us from hundreds of miles away. We do apologize if our process didn't meet your needs and wish you the best of luck in your vehicle purchasing. Thank you for the opportunity.
Oct 24, 2016
Excellent service with fast response! They made it easy for me to purchase my Mercedes for my wife.
Response from current dealership:
Myron,
It has been a pleasure working with you on your Mercedes. Thank you for your business and I hope you and your wife enjoy the beautiful Mercedes! We look forward to assisting you on your next purchase.
Oct 5, 2016
They have Called many times, have not had the Time to View their Cars yet.
0 people found this review helpful.
Response from current dealership:
Jerry,
Thank you for your feedback! We look forward to assisting you when you are ready.
Oct 3, 2016
Made a 70 mile plus trip to see auto at Hi-Line. The car was a disaster. Body was scratched/marred on almost every location. To me and my wife, to advertise a car in this condition borders on unethical advertising. A bad experience!
9 people found this review helpful.
Response from current dealership:
David,
Thank you for taking the time to provide valuable feedback. We do apologize if our vehicle didn't meet your expectations.
Sep 23, 2016
Bbc1960
I received an email within one hour from them....and they also followed up with a telephone call. Very professional and not the least bit aggressive.
Response from current dealership:
Thank you for your review and feedback. We look forward to assisting you with your vehicle purchase.
Sep 21, 2016
A+
0 people found this review helpful.
Response from current dealership:
Kristen,
Thank you for your review! It was a pleasure working with you on your vehicle purchase. Thank you for your business.
Sep 3, 2016
Great communication!!
0 people found this review helpful.
Response from current dealership:
Thank you for your feedback as well as the opportunity to earn your business.
Sep 2, 2016
megliopaul
answered all questions
0 people found this review helpful.
Response from current dealership:
Thank you for giving us the opportunity. We are grateful for your feedback.
Sep 2, 2016
The salesman, Tony Byrd, was very professional and friendly and not at all pushy. I purchased this vehicle and I am very satisfied with my choice.
Response from current dealership:
Tia,
Thank you for your feedback. We greatly appreciate your business and hope you enjoy the vehicle.
Aug 20, 2016
They immediately contacted me back to assist with all my needs.
Response from current dealership:
Thank you Tammy for providing your feedback! It is always nice to hear that we live up to our valued customer's expectations! Hope you are enjoying the new vehicle and we look forward to seeing you again whenever you decide to purchase your next ride :)
Aug 18, 2016
Love my car and the service was EXCELLENT
Response from current dealership:
Thank you Amy for providing your valuable feedback! We strive of providing exemplary service to our customers, and are pleased to hear we were able to do that for you!!
Aug 15, 2016
They made my experience real nice, will gladly recommend them to friends!
Response from current dealership:
Thank you Carolyn for providing your valuable feedback! We are glad to hear you had such and enjoyable buying experience! Hope you are enjoying your new ride, and we look forward to doing business with you again in the near future :)
Aug 9, 2016
contacted immediately and answered all questions.
0 people found this review helpful.
Response from current dealership:
Thank you for providing your valuable feedback! We are pleased to hear we met all your expectations and that you left a happy customer!!
Aug 6, 2016
Nice vehicle at a wonderful price. We just decided to go with another make /model.Tony was great!!! We will always consider Hi line when vehicle shopping.
0 people found this review helpful.
Response from current dealership:
Thanks Trae for providing your valuable feedback!
Aug 4, 2016
Good dealer
0 people found this review helpful.
Response from current dealership:
Thank you for your feedback! We appreciate the opportunity.
Read 72 old reviews
Jul 20, 2016
I was really interested in the car and needed a little reassurance about my trade-in before I made a 100-mile trip to the dealer. While I realize it's very difficult to quote a precise allowance without seeing the car, I gave an accurate description and provided photos to help assist. Unfortunately, after extensive conversation, the best offer I got was 1/3 of the amount I had been offered recently by two other dealers. By "hedging their bet" so conservatively, they prevented a sale and I found a better deal elsewhere. At least they saved me the inconvenience of a trip.
8 people found this review helpful.
Jul 16, 2016
Car was just as advertised, dealership was a pleasure to work with. Pricing was excellent.
Response from current dealership:
Thank you Cindy for providing your valuable feedback! It was a pleasure doing business with you! Enjoy your new ride :)
Jul 7, 2016
Good service and made the purchase quick and painless
Response from current dealership:
Thank you Mark for providing your valuable feedback!
Jul 1, 2016
The salesperson Tony was a nice guy who was knowledgeable and not over-bearing. However, the finance personnel tried to offer me a ludicrous APR which he claimed was the best he could do...turns out it wasn't the best he could do and by the end of the day I got it down to what I deserved given my credit and previous vehicle history. Buyers beware, they call themselves a no-haggle dealership but that doesn't pertain to the financing options so don't accept what they initially offer you without a thorough review.
9 people found this review helpful.
Jul 1, 2016
very nice salesperson
0 people found this review helpful.
Response from current dealership:
Thank you Thurman for providing your valuable feedback!
Jun 29, 2016
Dealer response was great. But seem to be too busy to talk. Rushed through the conversation and didn't really try to help the deal go through.
5 people found this review helpful.
Response from current dealership:
Lawanda,
Your feedback is greatly appreciated! We regret that we weren't able to exceed your expectations.
Jun 15, 2016
Very quick response
0 people found this review helpful.
Response from current dealership:
Thank you for providing your feedback Victor!
Jun 13, 2016
asadah
Very quick process once we were able to find a vehicle that fit my budget. So far so good with 5 series bmw purchased
Response from current dealership:
Thank you for providing your feedback Asadah! Pleased to hear that you are enjoying your new ride :) look forward to doing business with you again!
Jun 12, 2016
I had previously given a bad review but need to change this and give myself the bad review. Ken had tried to contact me several times and left messages for me that I had not checked. I was very impressed with his sense of urgency to get back to me and follow up.
Response from current dealership:
Thank you for providing your valuable feedback Stephen! We are glad to hear that you had an enjoyable buying experience! Happy to have you as a customer :)
Jun 10, 2016
Great with providing information and following up with
0 people found this review helpful.
Response from current dealership:
Thank you Howard for taking the time to give us your input, it is greatly appreciated!
Jun 4, 2016
Nice salespersons, quick responses
0 people found this review helpful.
Response from current dealership:
Thank you Merab for taking the time to give us your input, it is greatly appreciated!
Jun 3, 2016
Joe contacted me within hours of my inquiry. We drove to Hi- Line Garage a few days later and drove the BMW listed above. However, after driving numerous outstanding cars, we bought a 2014 Mercedes E350. We had a great experience and highly recommend Joe and Hi-Line.
Response from current dealership:
Thank you for providing your feedback Jill, we are pleased to hear you had an enjoyable buying experience, look forward to hearing from you in the future & enjoy your new ride!!!
May 30, 2016
quick contact
0 people found this review helpful.
Response from current dealership:
Thanks for the feedback David!
May 25, 2016
Dealership was responsive and took time to address all of my concerns.
Response from current dealership:
Thank you for taking the time to provide us with your feedback Clayton! We strive on making our customers as pleased as possible, and are happy to hear we were able to do that :)
May 11, 2016
Nick was quick to respond and kept me informed on what was happening with car. Great deal and great mileage for this model, It is approximately a 3 hour drive and we couldn't get out schedules right to drive there. From what I experienced in initial inquiries rgey have excellent customer service attitude..
Response from current dealership:
Thank you for the feedback Don! We are pleased to hear we were able to provide excellent service, we appreciate your time and look forward to doing business with you in the future if you do decide to make the trip!
May 10, 2016
Polite, no pressure.
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
May 10, 2016
Visited HiLine's lot in Charlotte. Their salesman was very helpful and knew his products well. They have a good variety of late model cars bought at auction. Although we opted instead to buy a Lexus "dealer car" because the service history was very clear and the extended MANUFACTURER's warranty (HiLine's warranty option was offered by a 3rd party), our experience with HiLine was positive and would recommend that anyone looking for a late model luxury car at a good price give them a shot.
Response from current dealership:
Thanks for the feedback Jim, it was a pleasure doing business with you and we are pleased to hear you had such a positive experience! Even though we were unable to find a vehicle for you at the time, we look forward to doing business with you in the future. Please spread the positive words about our dealership, it means so much to us. Hope you enjoy your new Lexus :)
May 5, 2016
Made several calls to serve me.
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
May 5, 2016
This dealership responded to the point of pestering. I never picked up the calls, but they were friendly and ambitious.
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
May 4, 2016
Great response,thanks,Joe
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
Apr 27, 2016
Very pleasant buying experience! Great dealership!
Response from current dealership:
Thank you for taking the time to provide us with your valuable feedback Deborah! We are pleased to hear that you had a wonderful buying experience! Hope you are enjoying your new ride :)
Apr 13, 2016
Awesome Experiece
Response from current dealership:
Thank you for providing your feedback Eric! We are glad to hear that your buying experience went well! Enjoy your new ride :)
Mar 26, 2016
Dealer quick to respond to inquiry.
Response from current dealership:
James,
Thank you for the opportunity as well as taking time to provide feedback.
Mar 24, 2016
It was great,the car I was really looking for was a XTS Platinum
Response from current dealership:
George,
Thank you for the feedback. We hope you have found a beautiful XTS Platinum!
Mar 20, 2016
I can not stop raving about my experience with Hi-Line! My sales professional was Tony Byrd. I highly recommend using him. I was preapproved with the online tool but was skeptical it the "preapproval" was real. I live in South Carolina and did not want to drive almost two hours to be disappointed. I spoke with the dealer and ended up looking at a Mercedes Benz GLK350 with only 44,000 miles. When I arrived the vehicle was sitting outside. I was still a little nervous but as they state NO HAGGLE at all. I test drove and filled out paperwork. I truly received a luxury experience. My mother who is in Michigan is coming down to NC now to do business with them also. Thank you just thank you!
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to provide us with your valuable feedback. We strive on making our customers buying experience as easy and stress free as possible. We are pleased to hear that we exceeded your expectations. Hope you are enjoying your new ride! And look forward to seeing you in the future!
Mar 15, 2016
Good
Response from current dealership:
Thank you for your feedback. It has been a pleasure assisting you with your vehicle purchasing needs!
Mar 10, 2016
janv123
I have only corresponded through email so far and they are excellent with replies. Always responds within a few hours. Seems very concientious concerning customer service.
Response from current dealership:
Thank you for your feedback, we have enjoyed assisting thus far in your car buying experience, and look forward to doing business with you.
Mar 10, 2016
dva2sexy
The car sold before I could go test drive it
Response from current dealership:
Thanks for the feedback, we would love to have you as a customer, please revisit our inventory, as we have cars coming on a daily basis.
Mar 7, 2016
It's a no hassle dealer and I like that
Response from current dealership:
Thank you for your feedback, we are very pleased to hear about your great experience.
Feb 26, 2016
nixt99
10
Fast response. The vehicle was sold but the customer service was good.
Response from current dealership:
Thank you for your feedback, we would love to have you as a customer if we have the right car for you.
Feb 21, 2016
Great!
Response from current dealership:
Thank you for your feedback and it has been a pleasure assisting you in your car buying process.
Feb 15, 2016
Internet sales person would not answer simple question over e- mail - wasted my time going back and forth
5 people found this review helpful.
Response from current dealership:
Thank you for taking the time to provide valuable feedback. We regret that we were unable to communicate in a better fashion. We do go to great lengths so that our customers are informed of our "no haggle" policy and how we offer some of the best deals up front. Thank you for your interest and best of luck.
Feb 7, 2016
TMN13
Excellent response and provided me with extra photos of specific areas of concern.
Response from current dealership:
Thank you for taking the time to provide valuable feedback! It has been our pleasure working with you thus far.
Feb 5, 2016
Very helpful! Will do business with them in the future!
Response from current dealership:
We greatly appreciate the opportunity!
Jan 30, 2016
Excellent
Response from current dealership:
Much appreciated :)
Jan 17, 2016
lovepar1
Good to deal with; friendly personnel; purchased car as described..
Response from current dealership:
Thank you for your business!  We appreciate the feedback.
All the best!
Jan 17, 2016
Called ken,looked online at a 2013 Lexus, drove over 500 miles to ck over car ,car and dealership was above expectations, ask for ken
Response from current dealership:
Thank you for your business!  We appreciate you taking the time to provide some feedback.  Enjoy the beautiful Lexus.
All the best!
Jan 14, 2016
Quoted one price over the phone to bait me to drive over one hundred miles, then switched up with a lie stating that the car had a past that was not true. They then dropped the price again because they said it needed struts also proved to be untrue.
5 people found this review helpful.
Response from current dealership:
Thank you for taking time to provide us with your feedback. All of our cars are priced the same on our website and third party providers. Although, in this case I assume that you are referring to your trade vehicle. We do provide a "Trade in Appraisal Tool" on our website but never received one for your vehicle. The final trade value can only be determined upon physical inspection. As far as the history of the vehicle, Carfax stated that on 12/30/2011 the vehicle was registered in VA as a "Rental Vehicle". The struts were also noisy on physical inspection.
We deeply apolo
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Jan 7, 2016
Nice guy
Response from current dealership:
We appreciate you!
Jan 3, 2016
They respond well to inquires and they do not contact you day and night to try to make a sale.
Response from current dealership:
Thank you for your feedback, we love to keep all current and future customers as happy as possible :)
Dec 17, 2015
Staff is professional and friendly. They didn't pressure me to buy a car.
Response from current dealership:
Thank you for the feedback.  We would love to sell everyone a car, it is very important to us that you purchase the car you love.
Dec 9, 2015
Excellent customer service!
Response from current dealership:
We appreciate your feedback.  We always strive to offer the best customer service in the business.  Thank you!
Nov 15, 2015
Excellent Service
Response from current dealership:
Thank you for taking the time to provide us with positive feedback! We enjoy having customers like you and strive to do better each time. Thank you!
Nov 14, 2015
Very enjoyable,friendly and most important, fare
Response from current dealership:
Thank you so much for your kind words! We are delighted to hear that you've had a great experience at HLG! Thank you.
Nov 11, 2015
rraith67
Awesome would do business again A++++++
Response from current dealership:
We greatly appreciate your business and are glad that you had an enjoyable experience!
Nov 1, 2015
jwnelso45
I would consider doing business with them
Response from current dealership:
Thank you !We would love to have you as our customer whenever you are ready :)
Oct 26, 2015
Traded in and used their financing. Got a great interest rate. Salesman (Nick) was very knowledgeable with info on the vehicle we were purchasing. Good communication after the sale. Recommend to everyone as top notch dealer.
Response from current dealership:
Thank you for your kind words. It's great to know we were able to add one more happy customer to our growing family of valuable clients :)
Oct 25, 2015
Extraordinary experience with Silas and Darren. Every I e there made you feel welcome and that they truly appreciated your business. I would highly recommend Hi Line Garage.
Response from current dealership:
Thank you so much for your feedback, working with you was a pleasure, a happy customer is what we want and it sure seems like we've got one :)
Oct 10, 2015
Excellent customer service, straight talk, large variety of VERY nice cars. Purchased car from them one evening, drove from Columbia. Would do it again!
Response from current dealership:
Thank you so much for your review , we are happy to know everytime our hard work pays off, Glad to know we could make it worth your drive :)
Oct 8, 2015
cabney206
This was a great car buying experience! I got the Cadillac that I always wanted! Jimmy and Rob worked out the best possible deal for me! I will definitely be back!
Response from current dealership:
And we will  gladly be here to help you find your next Luxury pre-owned vehicle :) Thank you for your nice words.
Sep 10, 2015
Good follow-up. Called with a lot of details regarding the business and there reputation.
Response from current dealership:
Thank you for your feedback :)
Sep 5, 2015
CarGuru41
Awesome no hassle dealership. Great deals on vehicles.
Response from current dealership:
We truly are "no-hassle" in every sense of the word and we love it when our unbeatable deals are noticed! Thank you for your review :)
Sep 5, 2015
The dealership contacted me through email the exact same night I inquired about a particular car (mind you they were closed at this time). When I arrived at the dealership they were nothing but professional and made sure they did whatever it took for me to get the car I wanted within my terms that same day! I definitely will and have recommended them to all my family and friends. The sales person I dealt with was Wiley and he was absolutely the best!!!
Response from current dealership:
Thank you for your nice words Lynde, happy customers are we strive for. Glad to hear we could make your car buying experience as smooth as possible . Hope to see you again :)
Sep 5, 2015
At Hi Line I got a call back,they answered all my questions and followed up with me. Excellent service!
Response from current dealership:
Thank you for your feedback, we do our best to do everything we can to make every customer's experience as smooth as possible. Great to know we delivered :0
Aug 15, 2015
Noey87
Very nice personnel, I applied for a loan but I haven't heard back yet is my only problem.
Aug 8, 2015
This is a vey good dealer with a great staff. They helped me get approved for the car that I wanted. Thanks! HL Garage
Response from current dealership:
Thank you so much for your feedback Marcos, It was a pleasure working with you too. We hope to be of help when you are ready for your next pre-owned vehicle :)
Aug 3, 2015
They contacted me and were very polite. They were not pushy; they only said to let them know if they could be of any help in my search for a car.
Response from current dealership:
Thank you Sam for your review. Like you mentioned we never like to be pushy and It will be our pleasure to help if you ever need us. :)
Jul 3, 2015
mccloudmelissa
My salesperson was Joe. He was wonderful from the first phone call,I had my sick puppy with me because I was out of town and he was very understanding and caring, throughout the process they all were. I love my car, the process was painfree and enjoyable. I highly recommend Hi Line Garage.
Response from current dealership:
Thank you for your review Melissa. It has been our pleasure working with you. We love that you love your car and that we could create a smooth experience for you. Hope your puppy is all better. :)
Jun 6, 2015
Bought a Mercedes E350 from them. Car well below KBB value. No pressure experienced. Highly recommend them. Good financing. Plenty of wonderful vehicles. Recommend h take a look at their website. Can't go wrong.
Response from current dealership:
Thank you for your feedback Orlando, we do our best to ensure the best deals possible are being offered and we keep our inventory exciting and fresh, We are very glad to know our hard work has been noticed :) Hope you are enjoying your new ride.
May 27, 2015
Fantastic group of guys. If you don't buy from here you just missed a great priced vehicle. I didn't buy what I was initially looked at. Deals were too good to not up buy. Be sure to Ask for Darren and let him know Joshua sent you.
May 7, 2015
Ended up purchasing here because the price was right, but frustrating after the fact when we got the car home. 1. They didn't top of the fuel before we left. 2. They didn't top of the windshield washer fluid. 3. They didn't follow up about the insurance like they said. 4. The oil was low. 5. Finance process took way too long. While we waited, 1,2, and 4 could've been addressed before we left the lot. Regarding number 4, we called them the next business day and they wouldn't follow up. I had to call them 5 times before we ended up taking it to the BMW dealership. They didn't offer to pay for it or to do the service basically saying We needed to do it. Their actions made the vehicle purchase seem sketchy. They were not reassuring at all. Thankfully the BMW dealership was GREAT! BMW took a look and topped off our fluids/oil free of charge. The seller has yet to follow up with the last communication. They will not make you feel taken care of. A car purchase is too large to not have that kind of feeling.
4 people found this review helpful.
May 1, 2015
Excellent
Response from current dealership:
Much appreciated!
Apr 19, 2015
Quick response and accurate
Response from current dealership:
Many Thanks Patrick!
Jun 30, 2013
Great Experience, Great Car, Great deal!
May 5, 2013
This dealership responded to our email requests promptly. However, we found a vehicle locally but really appreciated their help!
Jan 11, 2013
Phil Moore was my salesperson. He was friendly,well informed and made sure I understood the whole process.
Dec 17, 2012
Nice people but did take a couple of days to get back to me and had already bought a car by that time
Nov 22, 2012
We went to MANY dealers looking for a Mercedes and Darren was a wonderful guide to get what we wanted/needed. We will be recommending HiLine to all our friends.
Mar 15, 2012
excellent customer service!
Jan 7, 2012
Have had corespondance with Phil Moore, and he has been very engaging, and helpful trying to "earn my business" which is important
Aug 30, 2011
They replied back in a timely manner and was very helpful and professional. Though the exchange of information was over the phone it felt as if i was talking right there with them. If I was busy at the moment they called back later on to follow through with their gatherings.
Apr 13, 2011
They were very good to work with even though I didn't buy my car from them.

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